Name: Intercontinental Hayman Great Barrier Reef By Ihg
Address: Hayman Island, Isla Hayman, AU

8/10

Excellent

17 Jul 2026

Sophia

First room was terrible! Spiderwebs, and very unclean, barely 3 stars, dated and very dirty! The bed was terrible! probably one of the worst ever in our travels - the mattress completely sank and couldn’t sleep!
We got upgraded to the next category which was acceptable and close to 4.5 star perhaps.
Dinner at the Pacific was average and expensive. Not good value. Breakfast was probably 3.5 star. The best dinner and highlight was Amici’s which we were fortunate to experience on our last evening. The island itself is spectacular and one of the most beautiful in the world. I think what let the overall place down was the lack of cleanliness and the lack of attention to detail as well as the food. The staff were lovely. However the service when we were ringing to request things was terrible as most of the time our calls were not answered. Overall a paradisaic experience let down by a lack of resources, passion and training - let down by humans - a paradise deserves perfection at least close to it .. the intercontinental fell very short of the mark and what could’ve been.

Partner

10/10

Exceptional

15 Jul 2026

Aden

Fantastic place to stay and celebrate that special occasion. Choice of restaurants was great.

Partner

10/10

Exceptional

12 Jul 2026

Ann

We had an amazing stay at Hayman Island InterContinental. The rooms were large, beautifully furnished, and incredibly comfortable. The buffet breakfast was excellent, with a fantastic variety of fresh and delicious options each morning.

The staff were genuinely friendly and welcoming, making us feel well looked after throughout our stay. There was also a wide range of experiences and activities on offer, so there was always something to enjoy.

The island is absolutely stunning, with some of the most beautiful views we've ever seen. It truly is a spectacular destination, and we wouldn't hesitate to recommend it to anyone looking for a luxurious and unforgettable getaway.

Partner

10/10

Exceptional

29 Jun 2026

Kathy

Nil

Family

8/10

Excellent

28 Jun 2026

Sam

We had a really nice time at the resort the people were friendly and helpful, particularly on the excursions. Lots of young people, many of them inexperienced, and that showed up a little bit at the restaurants. Some super nice workers, but in some cases not terribly efficient or quick.

The property is beautiful, although in places it feels a little worn at the elbows and not five-star tidy. Overall, it was more solid than spectacular in that regard.

Food too was good, not great. I know I’m sounding picky – our vacation was great – but this place could be next level with a bit more attentiveness and TLC.

At a place like this, with nature perpetually converging in, somebody should be cleaning at all times. That’s a tough task at a large property, yes, but you would see that at a Four Seasons or Ritz Carlton.

That said, we came away with some great memories and new friends.

Partner

10/10

Exceptional

27 Mar 2026

Gary

Fabulous 4 night trip to Hayman. Just the most beautiful scenery and grounds and a very friendly staff. We enjoyed the excursions snorkeling and seeing Whitehaven Beach. We initially had a lagoon room which we didn’t love so we upgraded to a second floor room overlooking the pool. They were very accommodating. Used the gym and ate at all the restaurants. We also enjoyed the great acoustic guitar player each night.

8/10

Excellent

23 Mar 2026

Roger

This is not a 5* resort.
The food is back while good, it lacks imagination and a reflection of the local produce. Minimal fish on the menu !!
The staff were very friendly and helpful but lacked insight to top level service.ie when ordering a coffee by the pool with a sugar no tea spoon. Water glasses were never filled . The ordering system was all over the place, those delivering food, be it breakfast or dinner had no idea to which table, they would wander around trying to work it out !! This is not a hard thing to fix and is mandatory in any restaurant.
The whole resort felt that it lacked good management , little things, clicks not on time digital info boards not working, marks in the ceiling, wall that are easily cleaned.
We enjoyed the stay, our beach pavilion was great . Hope this helps

Partner

10/10

Exceptional

24 Jan 2026

Brooke

I think that this property gets underrated. We had a

10/10

Exceptional

14 Jan 2026

Dallas

Absolutely amazing! Everything was perfect. The friendliest most welcoming staff we have had anywhere.will definitely be back.

Leisure Partner

6/10

Pleasant

04 Jan 2026

Chris

I expected more for a premium resort at $1k + per night. Only 2 restaurants were good - Amici (Italian) and Bam Bam (Asian).
Pacific and BBQ was average.
The Breakfast was very good with lots of choices.

The swimming pool was a highlight. Clean and huge. Pool food at the Aqua restaurant was good.

The room was average- stained carpet, broke tiles, mould in the bathroom - but very spacious.

The gents toilets in the resort were out of order for most of our stay which was is not acceptable.

Partner

4/10

Poor

30 Dec 2025

Emma Kate

The resort needs some love and is ridiculously overpriced.
EG Went to the gym four days - there were no towels available for three of those days/
Were sent an email saying we would have drinks and canapes on the boat over - no canapes in sight

Leisure Family

8/10

Excellent

28 Dec 2025

Joshua

I really enjoyed my stay at the IHG in Hayman Island. The break was nice and just what we needed to relax. The hotel staff were super attentive and I could not fault them- from nice personal touches in the room, Christmas gifts and much much more they really did individualise the stay.
The facilities in the hotel were excellent and liked how the complex was spaced out. Though at full capacity, you never felt like the hotel was crowded.

Though I would not class it as a disappointment, I would argue that the food outside of breakfast was slightly over-priced. The quality and quantity of the food did not match the inflated prices. Understand we are on a remote island.

Other than that amazing experience.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Rebecca

Staff are amazing, accommodation was beautiful and food was divine. A luxe experience all round.
Only gripe was the visa surcharge when settling the bill and the weekend surcharges at the restaurants, which seems unnecessary especially as they don’t take cash so no other way to pay. When you’re spending so much, this seems an over the top charge.

8/10

Excellent

15 Dec 2025

Belinda

Food was fantastic.

Leisure Partner

10/10

Exceptional

12 Dec 2025

Husniye

The whole resort was tranquil and mesmerising. The offerings were brilliant with how everything was thought for us as guests. Just take yourself for a memorable and fun holiday!! The staff was onboard efficiently, professionally & friendly.
Thank you Hayman...Debbie

Leisure Partner

8/10

Excellent

21 Nov 2025

Geoff

The room was incredible. We stayed in a suite on the second floor and the view over the pool and to the ocean was gorgeous. The whole resort is really beautiful and well maintained with plenty on offer. We also made the most of private cabana dining one night and private beach dining another night which both served absolutely incredible food and beverages.

Leisure Partner

10/10

Exceptional

07 Nov 2025

Anthony

Gorgeous over the top!

Leisure Friends

10/10

Exceptional

14 Oct 2025

Jennifer Maree

Had an amazing holiday, couldn’t fault the lovely staff.

Leisure Partner

10/10

Exceptional

01 Oct 2025

Susan

It’s a beautiful tropical relaxing environment. The staff are extremely friendly and the service is excellent, but, it’s a bit boring in the evenings as there’s no entertainment .

Leisure Partner

10/10

Exceptional

24 Aug 2025

Katarina

Wonderful service and location. Food at Amici was fabulous. Having cocktails in the heated infinity pool at sunset was incredibly memorable. We loved our stay

10/10

Exceptional

31 Jul 2025

Volodymyr

Excellent hotel

Leisure Partner

6/10

Pleasant

27 Jul 2025

Hediye

Poor water quality. Was degradation the whole time

Leisure Partner

8/10

Excellent

23 Jul 2025

Adam

Loved the property and surrounds. Stunning.
Dining options were limited although breakfast was top

Leisure Partner

2/10

Poor

22 Jul 2025

Viviana Andrea

Kitchen in our room had leftovers from previous guests, balcony area was filthy with bird poop and wallaby scat all over it. Not once did this area get cleaned whilst we were there. Rollaway bed for our son was nowhere insight even though we requested it. Our neighbours decided to play their loud techno music until late every night we were there.
TV in bedroom did not work for 2 days and on another day they decided to do maintenance work on water and electricity, hence, there was no running water or electricity for 4 hours during lunch which meant limited food options etc. The floor into our shower was severely slippery, our 5 year old fell twice on his way into it and I slipped on numerous occasions. Outdoor furniture on our balcony was mouldy and smelly, the furniture around pool areas was also severely stained/unclean and mouldy. The decking around the big pool was in need of repairs with loose boards and paint stripping away. We could never get into any of the restaurants when we needed, even though the resort was not at full capacity. Food was not great and the price tag ridiculous. Really disappointed with this resort, we were truly expecting the best and unfortunately the property is in decline and we left feeling like we had been swindled. The weather was great.

Leisure Family_with_children

10/10

Exceptional

04 Jul 2025

Hazel

Fantastic accommodation. Staffs are all very friendly and supportive.

Leisure Family_with_children

10/10

Exceptional

22 Jun 2025

Patricia

No words can describe how much we loved our holiday at Intercontinental Hayman Island! The staff go above and beyond to make your stay that much extra, they’re all so friendly and welcoming and nothing is ever too much trouble. They have so much varieties of activity both in and out of the water and even when it’s raining they accommodate with a choice of indoor activities and movie screenings. The choice of restaurants is sufficient for the size of the resort however bookings in advance is a must! We did also find that it is a tad on the expensive side especially when you’re dining out for all your meals. (We stayed in the Pavilion and there is no option to make your own meals nor is there any food to speak off for purchase other than sandwiches, wraps etc from the gift shop) The only thing we found was there were no rubbish bins along the walk ways and at night very poorly lit. In comparison to all the positive though there really was no negative. We really were made feel special.

Leisure Partner

10/10

Exceptional

28 May 2025

Ajay Singh

Absolutely amazing property and staff were the best I have experienced in my life

Leisure Partner

10/10

Exceptional

25 May 2025

Stephanie

Amazing

Leisure Family

8/10

Excellent

24 May 2025

Jonathan

The transfer from Hamilton Island airport to the resort was flawless, including bag collection for us, greeting by the Intercontinental staff, boarding the boat - snacks, drinks etc and transfer to the resort.

On arrival at the resort, staff were fantastic and delivered our bags to our room. Zero paperwork to do other than check in. It was again, flawless.

The room on the beach was fantastic, only one tip - keep the aircon on otherwise the floors in the room get slippery from the humidity.

Rooms clean, free Hayman bottles and bag for the resort. Loved it. Greeting note for my 40th on the bed with a nice welcome card.

Gym, yoga class were great - loved the Yoga teacher.

Breakfast - good selection, minus fruit flies on the vegetables and fruit for juicing. Fresh made omelette was great.

Drawbacks - after speaking to ALOT of guests during our stay, the main feedback was the food was average.

They were understaffed in the Pacific restaurant, tables for two are tiny and literally no room for plates. The meals are expensive $68 for a steak. And to be fair, I’ve had much better at Hurricanes in Sydney for $40.

The Brussel sprouts undercooked, my prawn cocktail had the poo shooter in each, they were not fresh at all.

The chips arrived on a plate. The display was average. At a 5 star resort, you expect a level of high grade food and waiter experience. It was average. Every guest we spoke to said the same thing and were disappointed.

Bam bam was the only saving grace.

Leisure Partner

4/10

Poor

06 May 2025

Craig

Staff not trained or interested in helping, never complained so much in my life.

Leisure Partner

8/10

Excellent

27 Apr 2025

Matthew

Overall, I would highly recommend staying at the Hayman Island Intercontinental resort. The property is incredibly well maintained, and the island itself is a true paradise for those looking to get away for a tropical retreat.

The only negative feedback I have about this resort comes down to the overall service provided here. While all of the staff were friendly and helpful, I found that when it came to execution, the service was lacking. There were multiple instances during my 3 day stay where our requests for were ignored or significantly delayed. As an example, it took over an hour for our drink order to be delivered even after multiple follow ups. Additionally, the food itself at the restaurants leaves a lot to be desired with the price you pay. The quality of ingredients is great, but the overall taste was very average.

I would still recommend staying here as we had a great time on the island. It's hard to complain about much when you are surrounded by incredible beauty and amazing wildlife. We stayed in a private suite and one night we had close to 30 wallabies come up to our place for a late-night dinner! Very cool experience that you can't get anywhere else.

Leisure Partner

2/10

Poor

22 Apr 2025

Maria

The location is scenically beautiful however the customer service was very poor for the duration of my entire stay. There was no welcome or arrival, I was not provided a map or oriented to the resort In addition to this, there should be

10/10

Exceptional

19 Apr 2025

Diane

Overall convenient family holiday. Relaxing and beautiful scenery.

Leisure Family_with_children

10/10

Exceptional

03 Apr 2025

Jacenda

This place is magical! The staff are amazing and helpful. The water is beautiful, the snorkeling of the reef is like no other.

Leisure Self

10/10

Exceptional

23 Mar 2025

Lianne

What a beautiful island, staff were amazing so polite, friendly and welcoming. Activities well organised and run. Great restaurant service and drinks brought to you at your pool side location. Rooms were beautiful, spacious and house keeping amazing. Would highly recommend Hayman Island as a must holiday, can’t wait to return. Thank you to all the staff for a great experience.

Leisure Partner

10/10

Exceptional

10 Mar 2025

STEPHEN

First rate

Great location and the facilities and the staff were first rate.

Friends_and_family Family

10/10

Exceptional

07 Mar 2025

Yanling

Great

Leisure Partner

10/10

Exceptional

11 Feb 2025

Rajeev

Hotel and room was amazing, but there were areas of the bathroom that needed a bit more attention to cleaning for example the shower edges. Staff were great especially Tama was the best.

Leisure Partner

10/10

Exceptional

07 Feb 2025

Kristi

The property was beautiful. The staff were very friendly and lovely. The food was not very good considering what we paid.

Leisure Family

10/10

Exceptional

02 Feb 2025

michelle

The property is stunning!!

Leisure Partner

10/10

Exceptional

14 Jan 2025

Sarin

Amazing

Leisure Partner

8/10

Excellent

04 Jan 2025

Sandra

Overpriced and needs lots of improvements

I have been coming to Hayman Island for 30+ years and stayed in a variety of rooms over the years. The beach villa we stayed at has been slightly renovated, but is still tiered. The wall switches for the electric blinds and fans work only intermittently. . There were other peoples bags in our room when we arrived which was very “off putting” and each time we wanted ice it took 3 times to get it. We tried calling, emailing and texting (even going to reception to ask for it in person).They were very apologetic, but it just kept happening. On New Years Eve we wanted room service and the app just didn’t work properly. We had to order each meal separately and they arrived 20 mins apart, so my partner finished his meal before mine even arrived! On New Years Day we couldn’t even get a glass of champagne bc they said they don’t serve alcohol before 11am!?! Really? Our mini bar wasn’t replaced each day, and back in the day, it was all inclusive in that particular villa except the alcohol! The main pool area is very tired and for such an exclusive hotel needs a facelift! The best part of our stay (besides the Whitsundays itself) was the spa and hair salon which had great staff and service. For a room that was nearly $2k per night, I would assume the airport transfers would’ve been included, instead they charged us $440 PER person! My memories of Hayman island were overshadowed by all of these poor incidents. Our experience from all these poor incidents was a complete let down :-(

Partner

10/10

Exceptional

21 Dec 2024

Chris

Great stay

Leisure Partner

8/10

Excellent

14 Nov 2024

Sally

Stunning location. Beautiful beach and lovely staff members

10/10

Exceptional

04 Sep 2024

jason James

Very secluded

Family

10/10

Exceptional

16 Jul 2024

Glenn

CANT WAIT TO VISIT OTHER SITES

Leisure Partner

8/10

Excellent

12 Jul 2024

Pasquale Lino

Great property but it needs modernisation and uplift.
Three restaurants only. Good quality.
No business centre
No entertainment to speak of except for same singer with sams repertoire.
Needs Newspapers and greater selection of books.
Cleaning of rooms and toilets needs improvement.

Leisure Partner

10/10

Exceptional

27 May 2024

Steven

Setting is fabulous, outlook fantastic, food incredible. All restaurant venues quality of food was excellent.
Majority of staff were excellent, (Atama a standout).
Staff need senior management in all areas as some staff were standing around talking more than serving. (Especially at the main pool area). This is not the young kids fault but lack of investment by upper management to supply and enforce high hospitality standards

Leisure Partner

6/10

Pleasant

02 May 2024

Chris

Amazing spot however the hotel did not meet our standard of a 5 star hotel. Bed was uncomfortable, air conditioning didn’t work one night, there was a tray of of cigarettes in the outdoor shower, upon arrival we had to wait 1.5 hours for our room with no access to our baggage.

All staff were 5 star and their service was amazing.

Leisure Partner

6/10

Pleasant

05 Apr 2024

Sven

Its more like a 3 star than a 5 star hotel. A lot of missing to be on a premium level - this starts with unregulary housekeeping, limited trained staff, high prices vs less performance, et cetera

Leisure Partner

10/10

Exceptional

05 Apr 2024

Na

Nice resort with everything perfectly, will be back for sure.

Leisure Family

6/10

Pleasant

21 Mar 2024

Hoda

We won't go back.

Leisure Family

10/10

Exceptional

20 Mar 2024

Patrick

A beautiful place to relax and recharge. Plenty to do if you want to. We enjoyed our whole experience and would visit again. Thank you to all the staff and all that you do.

Leisure Partner

10/10

Exceptional

24 Feb 2024

Gerald R

Amazing location, facilities and staff. Paradise.

Leisure Partner

4/10

Poor

14 Feb 2024

Nima

Great location, poor service quality, very commercial experience. Overall not recommended

Leisure Partner

4/10

Poor

04 Feb 2024

Daniel Anjos dos

We are very disappointed !! The curtains from the room was fell apart.. took 2 days to get fixed!! Room service need to be requested after all day out side !! Last night the air conditioning stopped working around 9pm .. and the hotel didn’t come over to fixed!! Today we went to reception for checkout and the reception knew about .!! Why they didn’t change the room ? That’s supposed to be 5 star hotel ..

Leisure Partner

10/10

Exceptional

14 Jan 2024

Matthew

Excellent stay. Hayman Island is back in a big way!

Leisure Family

6/10

Pleasant

07 Jan 2024

Shirley

Amazing location but place needs some TLC …the staff were amazing .. the food was ok the Italian place was terrible food !!

Leisure

4/10

Poor

02 Jan 2024

Anthony

Not worth the money, go to the Maldives.

Room was great, staff were nice, but some were very undertrained and unprofessional, but food was awful, and drinks were very slow, I won't be going there again.

If I am going to pay an absolute fortune to go to this island, I would expect amazing food and drinks to flow.

I also think it's an absolute rip off to charge so much for the boat to and from Hamilton to Hayman. It should be free or at least a reasonable cost.

Partner

8/10

Excellent

01 Jan 2024

kanwar kishen

Nice

8/10

Excellent

07 Dec 2023

Luke

Room was great , for a five star resort service at dinner was below average . Had to ask multiple times for our drinks and no one serving us . Very average

Leisure Partner

10/10

Exceptional

14 Nov 2023

Sherie

It was absolutely beautiful. The ocean and the views were amazing and the pool was very nice. Breakfast was great. Dinners were expensive and selections were somewhat limited and the first night we were told all the restaurants were full on a Monday and they did not seem that busy. Room was beautiful. Long hike to blue pearl bay for snorkeling but once there, was nice. Nice gym. I would definitely nitely come back

Leisure Family

8/10

Excellent

06 Nov 2023

Wael

Nice hotel my wife and my daughter they really love it

4/10

Poor

21 Sep 2023

Amelia

Not the best place to go to for the price you pay. Over rated. We had issues with our room and dining options aren’t great only two over priced places for lunch with limited options.

Leisure Family_with_children

10/10

Exceptional

02 Sep 2023

Grant

Beach Villas are supreme. 10 steps to the beach and world class views.

10/10

Exceptional

22 Aug 2023

Helen Jane

The island, resort and facilities are absolutely divine. The staff were all brilliant and so helpful and friendly. We came away feeling really pampered and special. It was the perfect way to celebrate our 30th Wedding Anniversary and our Pool Room was just gorgeous.
It was all beyond our wildest dreams. BamBam restaurant was amazing with big serves and even bigger smiles. The Seafood Buffet was underwhelming but our booking wasn't until 8pm so the food was a little dry and lobster had been on ice for so long that it was quite hard to get out of the shell. Other than that - it was heavenly!

Leisure Partner

10/10

Exceptional

21 Aug 2023

Nai-Lan Edna

It was big enough that you didn’t feel crowded by other people. Loved our room upgrade.

Leisure Partner

10/10

Exceptional

05 Jun 2023

Allan

Great place to stay super friendly staff

Business Partner

8/10

Excellent

17 May 2023

Louis

This property is wonderful and unique. The food is amazing. Unfortunately the staff is under trained - not a 5 stars level hotel. We understand the shortage of staff but definitely should revisit their prices accordingly. I wish them all the best and to continue to improve.

Leisure Partner

8/10

Excellent

09 May 2023

Linda

The staff were amazing, friendly and very helpful.
Bam Bam was our favourite restaurant by far.
We dined at Amici but unfortunately our pizza was undercooked.
Breakfast buffet was vast. If you like buffets you will pleased. Unfortunately we dont as generally all the hot food is barely warm unless they are cooking you an omelette to order. We would rather have had breakfast a la carte. Our beachfront pavillion was beautiful with all the modern cons. Our bed was far too soft and very uncomfortable but once again if you like a soft mattress you will be pleased.

Leisure Partner

8/10

Excellent

22 Mar 2023

Cher

Great stay beautiful facilities & lovely staff, just wish the dining was more enjoyable food was very average but expencive. Aqua probably had the best food but dinner options were not great.

Leisure Partner

10/10

Exceptional

19 Mar 2023

Briony

Such a beautiful tropical oasis. The perfect sanctuary to relax and recharge. Amenities and stafe were great, activities were amazing and well organised and the location was stunning. Will be back

Leisure Self

10/10

Exceptional

17 Mar 2023

James

Great place!!

Leisure Partner

10/10

Exceptional

17 Feb 2023

Jessica

Our stay was amazing. Thank you Jamie, Brandon,

10/10

Exceptional

28 Jan 2023

Edwin

Loved the location and the resort was excellent. The only problem we had was you are limited to the restaurants on the resort and the prices were well above what they should have been. However, the breakfast buffet provided every morning was exceptional.
The excursions were very expensive. There are no other options.

Leisure Partner

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InterContinental Hayman Great Barrier Reef By IHG