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Park Hotel Resort

Alta Verapaz · Guatemala

Km 196 5 Carretera A CobanView location

8.0/10Excellent131 Reviews
Cleanliness8.6/108.6
Service8.4/108.4
Comfort8.0/108.0
Condition8.4/108.4
Location10.0/1010.0
Neighborhood8.4/108.4
Amenities8.0/108.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Park Hotel Resort

Enjoy recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary Wi-Fi, concierge services, and an arcade/game room. Grab a bite at one of the hotel's three restaurants, or enjoy room service (during limited hours). Snacks are also available at the coffee shop/cafe.

Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Santa Cruz Verapaz?

This hotel offers 15, 069 square feet (1, 400 square meters) of space, including a conference center and meeting rooms. Free self-parking is available onsite. Make yourself at home in one of the 158 guestrooms featuring complimentary Wi-Fi.

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Located in Santa Cruz Verapaz, Park Hotel Resort is a 1-minute drive from Church of Santa Cruz Verapaz and 8 minutes from Orquigonia. This family-friendly hotel is 10.2 mi (16.4 km) from El Calvario Church and 22.7 mi (36.5 km) from Biotopo del Quetzal.

Make yourself at home in one of the 158 guestrooms. Complimentary wireless internet access is available to keep you connected. Conveniences include safes, and housekeeping is provided daily. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Santa Cruz Verapaz?

This hotel has 15069 square feet (1400 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 1:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • You need to know
    • One child 8 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
    • No pets and no service animals are allowed at this property.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher and a first aid kit
  • Minimal age
    18
  • Spoken Language

    English

    Italian

    French

    Spanish

Nearby attractions

Church of Santa Cruz Verapaz 0.8 km / 0.5 mi
Netherlands Eco Center 2.5 km / 1.6 mi
Orquigonia 9.1 km / 5.7 mi
Plaza Magdalena Commercial Center 14.9 km / 9.3 mi
Las Victorias National Park 15.2 km / 9.5 mi
Ermita de Santo Domingo de Guzmán 15.9 km / 9.9 mi
La Paz Central Park 16.2 km / 10.1 mi
El Calvario Church 16.4 km / 10.2 mi
Plaza del Parque 16.9 km / 10.5 mi
Museo El Príncipe Maya 16.9 km / 10.5 mi
Grutas Rey Marcos 21.6 km / 13.4 mi
Biotopo del Quetzal 36.5 km / 22.7 mi
Museo Katinamit 47.7 km / 29.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 158
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Newspaper stand
  • Garden
  • Terrace
Show 12 more facilities & services
  • Banquet hall
  • Conference room
  • Meeting room
  • Business centre
  • Children playground
  • TV lounge
  • Game room
  • Breakfast
  • Breakfast buffet
  • Minimum check-in age: 18
  • Fitness
  • Billiards
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Park Hotel Resort

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Park Hotel Resort

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO BEDSQUADRUPLE • TWO BEDSQUA.2B

    Photos are not available for this room type.

    Park Hotel Resort

    QUADRUPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Park Hotel Resort

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE TWO KING BEDSJUNIOR SUITE • TWO KING BEDSJSU.2K

    Photos are not available for this room type.

    Park Hotel Resort

    JUNIOR SUITE TWO KING BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO KING BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2K

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Park Hotel Resort

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Park Hotel Resort

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Park Hotel Resort

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Park Hotel Resort

8.0
Excellent
131 Reviews
Cleanliness
8.6 /10
Service
8.4 /10
Comfort
8.0 /10
Condition
8.4 /10
Location
10.0 /10
Neighborhood
8.4 /10
Amenities
8.0 /10
50 reviews shown
6/10
Pleasant
26 Oct 2025
Flavio
They didn’t have the reservation, we had to wait and show them the confirmation number. Staff very nice.
Friends_and_family Family
10/10
Exceptional
14 Oct 2025
Ana
Me gustó muchísimo la comodidad de las habitaciones, su limpieza y lo amplias que son. La comida del restaurante es algo cara, pero es muy sabrosa.
Business Self
10/10
Exceptional
14 Oct 2025
Ana A Sen
Beds we’re a little bit hard.
10/10
Exceptional
20 Aug 2025
Sharlene
Wonderful resort-like hotel with all the amenities on-site, you wont feel like you need to leave. Multiple restaurant options, beautiful pool. Felt very private and safe. Delicious food and helpful staff wherever you go.
8/10
Excellent
16 Aug 2025
David
One SMALL water is in room daily.
More water would be nice.
Business
6/10
Pleasant
16 May 2025
Luis Carlos
No air condition and is very warm at night
Business Self
10/10
Exceptional
21 Mar 2025
Larry

Enjoyed our stay

It was a beautiful hotel and restaurants. The breakfast was very good.lots of good, safe parking.
No one spoke English but we're patient with me using my phone translator.
Partner
10/10
Exceptional
10 Feb 2025
Mary Ann
We loved the staff, they were all amazing. The restaurants and food were all great. Walking the property to see the animals, flowers and landscaping was outstanding. Outside the property didn’t feel so safe.
Leisure Friends
10/10
Exceptional
13 Jan 2025
Hector Rene
Exceso Hotel
Lo recomiendo mucho
Family
10/10
Exceptional
22 Nov 2024
Marco
Excelente servicio y muy limpio
Business Self
2/10
Poor
04 Nov 2024
Diego andres
App would not reserve 2 queen bed room for group larger than 2 people. There is plenty of space but they wanted to charge for “extra” people.
Leisure Family
10/10
Exceptional
27 Oct 2024
Enrique
Peaceful ,relaxing hotel ,missing only an massage accommodations.
Leisure Partner
8/10
Excellent
22 Aug 2024
Luis
Very nice hotel. The only thing we did not like was that the staff were cleaning rooms at 6am and making lots of noise.
Leisure Partner
10/10
Exceptional
25 Jul 2024
Ana Elisa
ha sido una experiencia excelente. El staff es súper amable, la propiedad es muy linda, la comida del restaurante es muy buena. Definitivamente volvería hospedarme allí.
Business Partner
8/10
Excellent
29 Jun 2024
Luis
Excellent place
Business Self
10/10
Exceptional
16 May 2024
Kenneth
A very nice hotel with great gardens and scenery. The restaurant is top notch
Business_and_leisure Family
10/10
Exceptional
15 Apr 2024
Mary Ann
Wry nice property with beautiful gardens!
4/10
Poor
10 Mar 2024
Christian
No air-conditioning, very noisy, and no classes in the room.
10/10
Exceptional
02 Jul 2023
Brian
Staff are always very friendly and helpful
Leisure Family
10/10
Exceptional
05 Mar 2022
Jeremy

Excellent

This hotel is great! One of the best I've stayed in. The staff is so friendly and nice. The rooms and grounds are clean and beautiful. I will stay here every time I'm in this area. Be sure to tour the coffee plantation that is owned by the hotel.
Business
6/10
Pleasant
05 Nov 2021
Silvia
All our Rooms smelled musty or moldy odor to them. Complained to staff who put in a humidifier but didn't help. Restaurant food was not good Better off eating outside of the hotel
Friends_and_family Family
8/10
Excellent
30 Mar 2021
Verified traveler
Buen hotel en general, con variedad de restaurantes y cosas que hacer. Falta de detalles en algunas cosas como que el agua se salía de la ducha y llenaba el baño de agua pero aparte de eso muy bien
Leisure Partner
10/10
Exceptional
28 Feb 2021
Willette

Excellent accommodations

Reception seemed confused about our reservation and asked for a picture of my reservation. But once I was checked in it was a lovely experience. The property is beautiful. The park is relaxing. The rom was clean. There are normally multiple dining options, but there were just two restaurants open. The one we ate at was excellent. The food was good and the staff was the best! Very attentive and accommodating. An excellent stay.
Partner
6/10
Pleasant
26 Jan 2021
Carol

Not good

This hotel was rated really high, but I did not found out why, even though the staff was friendly the facilities are not keep nice, it was kind of abandon, dirty
Friends_and_family Friends
8/10
Excellent
04 Mar 2020
SUSANA

Good resort

Very good location, clean amd staff friendly
Friends_and_family Friends
2/10
Poor
26 Nov 2019
E.peralta
No cumple los requisitos para calificarlo como un resort no tiene servicio d telefono en las habitaciones la piscina la cierran a las 6 d la tarde no tiene plancha, cafetera, secadora d pelo no hay suficientes toallas en la piscina no hay servicio d toallas el gym esta muy mal hay maquinas q no tienen sus botones oxidado pedi q nos arreglaran un baño no habia agua caliente en la ducha muy mal d verdad
Friends_and_family Family_with_children
10/10
Exceptional
16 Oct 2019
Verified traveler
Lovely place with friendly staff. Excellent restaurants.
Leisure Partner
10/10
Exceptional
08 Jul 2019
Verified traveler
Beautiful grounds and the staff is very friendly. Room was clean and serviceable. Shower needed grouting, and pool needed cleaning, but overall we would stay again. This is Guatemala!!
Leisure Family
8/10
Excellent
07 Feb 2019
Verified traveler
The property itself is fairly nice. There are walking paths around the complex. There is an area with peacocks and a few cages with different birds in them. There is a pond along the walking path that was completely filled with algae. The staff was terrific. The room was ok. It was clean but smelled like mildew. I was glad I had a spray with me to help kill the odor. The food at Limoncello was very good and their buffet breakfast was great.
Leisure Friends
10/10
Exceptional
07 Jan 2019
Verified traveler
Park Hotel was a nice place to stay in Santa Cruz. It's a big place with some different options of restaurants to eat at.
8/10
Excellent
10 Dec 2018
Verified traveler
The hotel and room was overall good and nice and surely we recommend it but when we tried to call frontdesk they never answered and also for room service we couldn't reach by phone neither.
Family
10/10
Exceptional
27 Nov 2018
Marc
The staff, especially at the restaurant, is exceptional. They are pleasant and so eager to please. We did lose the water to our room just when we needed to shower in the morning, but they moved very quickly to resolve the issue and we were only inconvenienced for fifteen minutes or so.
6/10
Pleasant
26 Aug 2018
Rodney
Service needs a lot of improvement.
Somewhat disorganized.
Room had peeling paint and not all that clean in bathroom.
8/10
Excellent
31 Jul 2018
Rachel
This hotel was on a beautiful and expansive premises, with long pathways leading through the buildings and coffee plants growing among their landscaping.
The buildings located near the entrance include the restaurants, gym, main lobby, pool, and currently rented rooms. These buildings seem to be adequately maintained and some even seemed to be in renovation. The restaurants offered a good food selection and we greatly enjoyed the meals. The rooms were alright - not equal to U.S. accommodations but understandable for the location. The gym had a good amount of equipment and was regularly used. The pool wasn't being used while we were there, as it was still a little cold, but it seemed nice enough.
The buildings near the back of the resort had fallen into disrepair and thus, were out of commission. The \"zoo\" portion seemed useless, as the only animals we saw there were peacocks and other birds. Walking the pathway, the place almost seemed enchanted, with it's grand stature recognizably hiding just beneath the surface.
It seemed as though this place was incredibly prosperous at one point but went through a rough patch forcing it to downsize and they are now trying to bring the whole of it back to life.
Overall, we enjoyed our 2 night stay here.
10/10
Exceptional
11 May 2018
Verified traveler

Nice hotel

The designed of the walkway is easy to move luggages even though there is no elevator in the hotel, beautiful landscape with beautiful tropical flowers everywhere.
We had a good stay.
6/10
Pleasant
16 Apr 2018
Verified traveler

Nice hotel

Beds are hard and they only had birds on the premesis other than that it was great. Friendly and very attentive staff
10/10
Exceptional
04 Mar 2018
Scott
Great \"rain forest\" experience. Good restaurant. Must visit their coffee farm.
8/10
Excellent
27 Oct 2017
Rodrigo

Very beatiful

I have stayed here many times and it is always a good experience. The only negative is that front desk people work really slow and need better training. Food is good. Breakfast buffet is included and it´s also good. In holidays, restaurant can get crowded and there are not enough persons working there.
8/10
Excellent
22 Aug 2017
Alejandro

Nice Walk & Hotel

the hotel has a lot of space to walk inside, the room was clean, but with a lot of moisture on it. I think they give us the old part of the hotel because walking around the hotel we saw pretty cool rooms without moisture. the food was perfect
8/10
Excellent
22 Apr 2017
Rodrigo

Very beautiful hotel

As its name says, this hotel is a park in itself. Comfortable, different kind of rooms and prices, 3 restaurants. Parking and wifi.
10/10
Exceptional
23 Jan 2017
Verified traveler

Sonoma, CA

The location is not far from Coban. The hotel was very quiet. Breakfast
was excellent. We only spent one night and had to be on our way. We would stay
there again.
Partner
6/10
Pleasant
15 Jan 2017
Verified traveler

Good hotel

If you rent by Expedia you won't get a nice room...! Looks like they don't like Expedia travelers..!
10/10
Exceptional
02 Dec 2016
gerald

Extranjero del norte

I was pleasantly surprised to see a small zoological park, plus lots of green areas to explore and enjoy. Wifi only appeared to work in reception and eating areas, not in our unit. I would definitely stay here again if I pass through Coban again.
Family
8/10
Excellent
28 Jul 2015
Verified traveler

Comfortable hotel on sprawling, scenic grounds.

Fun hotel. Many restaurants, beautiful setting, and some quirky charm - like a zoo. Some areas are a bit worn. For example the gym is huge, but could benefit from a refurbishment. Still, a good value for a comfortable room in a beautiful setting.

Staff are polite and attentive.
10/10
Exceptional
20 Dec 2025
Jorge
La habitación buena avorfe al precio, agua caliente, shampoo y jabon incluido.
Leisure Family
8/10
Excellent
24 Sep 2025
Eddy
Excelnte atención del señor que esta por Las noches en recepción
Business
8/10
Excellent
16 Aug 2025
Fabricio
Excelentes acomodações, ambiente junto a natureza muito aconchegante. Café da manhã no modo buffet como limitação de um omelete por pessoa, forma-se fila para o café podendo levar até 10-12min para conseguir se servir, funcionários um tanto inflexíveis.
Business
8/10
Excellent
31 May 2025
Verified traveler
Conozco la propiedad hace años y han crecido considerablemente ! Instó a que no pierdan su calidad y atención al cliente.
Leisure Friends
4/10
Poor
19 May 2025
Monica

Habitacion ruidosa

Cama incomoda. Me dieron una habitacion con mucho ruido se escuchaban vehiculos y camiones pasar y ventanas no resistentes al sonido. Habia calor y no habian ni ventiladores. Piscina estaba llena de insectos.
Partner
10/10
Exceptional
13 Mar 2025
Melissa
El hotel esta algo deteriorado, en mi habitacion habian muchos insectos pero la comida es muy rica.
Leisure Family

Location & surroundings

Park Hotel Resort
Km 196 5 Carretera A Coban, San Cristobal Verapaz, Guatemala

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Park Hotel Resort

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