Charm Motel Suites

8/10

Excellent

17 Jul 2026

Fredrick

Overall a great, clean, quiet, reasonably priced place to stay

Family_with_children

8/10

Excellent

16 Jul 2026

Sheryl

Simple room worth the $135 price. The laminate flooring in our room was damaged (Likely from a guest’s sweating ice chest) and the mini fridge needed defrosting, but room was clean and recently painted. There was a bbq area and some tables.

Partner

10/10

Exceptional

06 Jul 2026

Terry

We've been coming to Burney for business a few times a month since January this is the first time we Stayed in the Slammin Sammy Suite. We stayed during the 4th of July holiday weekend for Burney Basin Days Festivities. Seriously it was so large it felt like a house had everything a home has dishes, toaster, coffee pot, microwave, fireplace, 2 bathrooms one with a jetted tub. Dining table was huge for an entire family to sit (Honestly the picture on the website the table is so large I thought it was a pic of the lobby not the suite LOL). The room was clean and well maintained and had clean towels the entire stay AC worked like a dream in fact we had to turn it down it was so chilly perfect. The cost was reasonable and comparable to other hotels. The Charm Motel has the most amazing staff friendly, courteous and answered all our questions. Next Family outing I recommend the Slammin Sammy Suite

Business Family_with_children

8/10

Excellent

05 Jul 2026

Yamila

Air conditioner was nice and cold. Mattress comfort needs updating and the floor should be mopped daily because we had to walk around in shoes or socks everyday. We had a nice stay, excellent proximity to Burney Falls, staff was friendly and helpful. Area doesn't have a diner or much options for dining. Thank goodness for the Safeway and Grocery Outlet. Staff is very accommodating and the room had the basic amenities you would need or want. Would I stay here again? I would but I would definitely request for the room to be mopped again.

Family_with_children

8/10

Excellent

05 Jul 2026

Yamila

Air conditioner was nice and cold. Mattress comfort needs updating and the floor should be mopped daily because we had to walk around in shoes or socks everyday. We had a nice stay, excellent proximity to Burney Falls, staff was friendly and helpful. Area doesn't have a diner or much options for dining. Thank goodness for the Safeway and Grocery Outlet. Staff is very accommodating and the room had the basic amenities you would need or want. Would I stay here again? I would but I would definitely request for the room to be mopped again.

Family_with_children

10/10

Exceptional

28 Jun 2026

Alok

Exceeded our expectations as we were little circumspect staying at a motel with family with kids.
Found many positive things to comment.
1. Called them before 10 PM since done we were arriving late and we were able to get out keys without issues.
2. Room was clean with microwave, refrigerator, plenty of coffee and bathroom amenities.
3. Beds were large and clean.
The room had a different smell ( not sure if it was related to launder detergent or old furnitures) to it but a minor negative.
Laundry and ice machine was easily accessible ( although did not need it).

Was very happy with the place overall and will stay here again in the future if traveling to this area.

Family_with_children

8/10

Excellent

19 Jun 2026

Keith

Nice staff clean room.

10/10

Exceptional

31 May 2026

David

The person who checked us in was awesome, rooms were clean and updated, even had a plunger in the bathroom!! Huge plus lol

Friends_and_family Friends

10/10

Exceptional

14 May 2026

Thomas

Was a beautiful little motel. Had an air-conditioned unit that kept the room at 62 all night. The view from the 2nd floor was amazing for sunrise and sunset. Rooms recently refurbished and very nice.

Partner

8/10

Excellent

12 Oct 2025

Purboday

Nice clean rooms. Staff were friendly and accommodated our late check in.

10/10

Exceptional

06 Oct 2025

David

The motel was good.

Self

6/10

Pleasant

29 Sep 2025

Rudolf

was ok

Partner

10/10

Exceptional

27 Sep 2025

Christopher

Easy parking; confusing office location; ordinary but pleasant room; good location; pleasant, helpful receptionist; across the road from a great steakhouse; no continental breakfast.

Leisure Friends

10/10

Exceptional

21 Sep 2025

Michael

Always an excellent option....! Staff always accommodating...!

10/10

Exceptional

08 Sep 2025

Arthur

The Charm Motel was in a great location and the staff was very friendly. I would recommend staying here!

Friends_and_family Family

6/10

Pleasant

03 Sep 2025

Kimberly

Ok

It was ok. Front desk not so friendly. Strong over powering cleaner smell

Partner

8/10

Excellent

01 Sep 2025

Priti

convenient location. easy check in

6/10

Pleasant

21 Aug 2025

Josephine

The property is close to Burney Falls. 3 thin pillows for 2 people. Receptionist unable to
Supply more, stating housekeeping already gone for the day. Pretty quiet.

Leisure Partner

8/10

Excellent

16 Aug 2025

Diane

Modest, clean and comfortable place to stay while visiting Burney Falls and Lake Britton. The bed was comfortable, the room spacious and i especially appreciate the larger than usual fridge.

Self

6/10

Pleasant

15 Aug 2025

Odina

Bed was very firm, the a/c unit was to load. Bathroom didn’t seem as clean, hair on base boards and toilet needed some bleach. We enjoyed the stay, room was spacious, restaurant across the street and it was quiet at night

Leisure Family_with_children

10/10

Exceptional

10 Aug 2025

Aj

Staff are great… the place is good according to the price you paid for. No hotels around the area just motel.

Leisure Family

4/10

Poor

10 Aug 2025

Yaotian

Bed was not of the correct size. We booked 2 rooms with Queen Bed but both room was Full/Double bed. The staff claimed they are queen despite obviously they do not measure to be a Queen

Leisure Family

10/10

Exceptional

03 Aug 2025

Michael

Charm motel is charming.

Cute little rooms. I believe its 3 different inns/motels. We stayed at Charm. Room was tiny for us. But comfortable. The AC unit worked great. We had a parking spot right outside the room. The bathroom was a good size. Nothing else to do around. There are 3 restaurants. A steakhouse, Chinese, and Mexican. We drive up to river falls for dinner.

Partner

4/10

Poor

28 Jul 2025

Salma

The room is nice. We stayed one night but if you want to have a quiet night sleep I wouldn’t recommend Chad you can hear people talking and banging the doors. So the noise is an issue. But the room is clean.

Leisure Family

8/10

Excellent

25 Jul 2025

michael

The room was nice, the grounds were very clean. Town was just a little lacking.

Leisure Partner

8/10

Excellent

20 Jul 2025

Edward

nice easy access from street, mostly quiet from road traffic.
all the units on the Charm side have the parking in the middle courtyard. Someone starting a motorcycle or any car with a loud muffler is noticable as I discovered at 6am.
Felt a bit sorry for anybody with the room next to the laundry/ice room. That would be noisy. Otherwise, a good value overall.

8/10

Excellent

20 Jul 2025

Doris

Because it is so hot, we had every night people sitting outside drinking and talking forever.

Leisure Friends

10/10

Exceptional

11 Jul 2025

Jaime

We had a Great time and liked a lot the friendly stuff.

Leisure Partner

10/10

Exceptional

03 Jul 2025

edward

Nice, clean room with a friendly check-in staff

Leisure Self

8/10

Excellent

01 Jul 2025

Jean R.

Needs updating. Room at 112 on a/c not efficient. No directions in the room how to work it.
Depressing room.

Leisure Family

10/10

Exceptional

27 Jun 2025

Liam

This place was great! It was in a nice, quiet neighborhood, and close to a lot of places. The bed was super comfortable.

Leisure Self

6/10

Pleasant

22 Jun 2025

Brad

Thin walled as I read in reviews, loud people after 11:30 pm. Definitely seems like people are living full time there.

Friends_and_family Family

8/10

Excellent

20 Jun 2025

Mary

Nice ,near parks .

Partner

10/10

Exceptional

20 Jun 2025

Virginia

staff was welcoming. room efficient, clean, and comfortable.

Business_and_leisure Family

6/10

Pleasant

19 Jun 2025

Valentine

Quaint older property well maintained. Clean and quiet

Leisure

8/10

Excellent

16 Jun 2025

FRANCESCO

Buona sistemazione di viaggio

8/10

Excellent

12 Jun 2025

irina

Clean room but very noisy air conditioner,parking lot is dirty .It is Ok to stay a few nights to enjoy Burney park,falls and lake,but is not cheap.Great restaurant across from Motel ,Steakhouse.

Leisure Family

2/10

Poor

07 Jun 2025

Trevor

Terrible hotel u can hear a wisper through walls heard hotel roomes tvs entire conversations terrible service and super scetchy

Leisure Self

10/10

Exceptional

24 May 2025

Mark

Great place to stay. Very clean rooms

Partner

10/10

Exceptional

12 May 2025

Lita

Nice and clean

Leisure Self

10/10

Exceptional

04 May 2025

Erica

Great place for a short get away. The women who checked us in was nice and helpful with information on the local stuff.

Leisure Partner

6/10

Pleasant

28 Apr 2025

Fredrick Baker

It was a fine stay for our needs.

Leisure Family

8/10

Excellent

12 Mar 2025

Jodi

They have washer and dryers for cheap

10/10

Exceptional

12 Mar 2025

Jodi

It is nice and clean walking distance to stores and there's Chinese food bowing alley subway rite aide Safeway all within walking distance Burney is a small town

Business_and_leisure Family

10/10

Exceptional

04 Nov 2024

Jodi

I like Burney nice place to stay

6/10

Pleasant

31 Oct 2024

Joan

It’s an older motel and there seemed to be people living there

Leisure Family

10/10

Exceptional

12 Oct 2024

Glenjohn

Great location of major street

Leisure Family_with_children

10/10

Exceptional

26 Jul 2024

Samantha

The staff was amazing and accomodating. Definitely will stay again!

Business_and_leisure Self

10/10

Exceptional

21 Jul 2024

jeff

It was fun and comfy

Business

8/10

Excellent

10 Jul 2024

Qing

pretty good.

Leisure Family

8/10

Excellent

07 Jul 2024

Paula

Clean little hotel. Right in the middle of Burney. Chinese Restaurant right next door is delicious!! Would stay here again.

Leisure Family

6/10

Pleasant

02 Jul 2024

Debbie

Would have been a great experience, but the first night we were put in a downstairs unit. Bear in mind that the floors are linoleum. The upstairs guests decided to come in about the time we were going to bed, and proceeded to stomp around and drag things around for the next couple of hours. After it finally stopped, we thought we might get a little sleep by sleeping in the next morning, but they got up at 5:45am and it started all over again. Fortunately, the front desk clerk moved us to a unit with a kitchen with no upstairs because she said the guests upstairs were there again the next night. Also, no in room coffee or continental breakfast so bring your own.

10/10

Exceptional

24 Jun 2024

Jack

I loved the room we had, the Service by Front Desk was awesome! They care about their guests. We walked to the Blackberry Diner where the Service, Food and atmosphere was such a memorable experience! We had a special for the day “Pumpkin Pancakes” and it was delicious! I’d go back and definitely stay here again! The best motel in town in my experience.

Leisure Family_with_children

6/10

Pleasant

29 May 2024

Verified traveler

Decent place

Motel was very clean staff was nice. Parking was a bit crazy due to the large number of big work trucks that took over more than one space. Everything was well maintained. My only complaint is that the bed was one of the worst ones I’ve ever slept on. If you like a harder bouncy bed than it will be no problem.

Self

8/10

Excellent

27 May 2024

Linda

Good for the price

Toilet ought to be upgraded to higher and elongated seat. Bed was just so-so; several more pillows would have been nice vs just 3 for a king.

Friends_and_family Friends

8/10

Excellent

23 May 2024

BETH

Rooms are big and clean. Popular with out of the area contractors.

Leisure Pet

6/10

Pleasant

24 Mar 2024

Frank

Probably with location was OK but very limited staff. We did have to change rooms because the first one smell like cigarette smoke. But they were able to do that for us.

Leisure Partner

4/10

Poor

13 Oct 2023

Erin

I am not sure how to rate this. It was very clean and even smelled of bleach so I was very happy until the next morning when I lifted a paper off the dresser there was a cockroach. Then I saw another. Super bummed because it was a really nice place to stay.

Leisure Family_with_children

2/10

Poor

17 Sep 2023

Ginger

the walls are paper thin and you can hear everything from other rooms. other guest were drunk and loud. Staff is great and rooms are decent. other than the noise.

4/10

Poor

07 Aug 2023

Barbara

There wasn't any functional AC in the room, not even a fan. It was almost 100 degrees outside and the room was stifling.
The shower was so tiny I could barely use it and I'm not a big person.
There were a ton of little bugs that also appeared on the night stand overnight as well (no not bedbugs). It was horrifying to wake up to.
I was not expecting a 4 star hotel by any means, but I was expecting some minimum standards to be met...

Leisure Partner

6/10

Pleasant

26 Jul 2023

Lesley

the room is to hot and AC to noise.

Leisure Family

4/10

Poor

23 Jul 2023

Donald

New floors but they were dirty and noisy. Also had a water condition issue.

Leisure Partner

10/10

Exceptional

23 Jul 2023

peter

Room was clean, fair price, convenient to Lassen NP
Only downside was the town water supply had ecoli detected so there was a boil water order in effect the night I stayed, all restaurants were closed...had to buy frozen dinner at grocery store for din. This is no fault of the motel
I would stay here again

Leisure Self

10/10

Exceptional

18 Jun 2023

Syed Sulaiman

Good rooms and neatly maintained.

Leisure Family_with_children

10/10

Exceptional

22 May 2023

Verified traveler

Motorcycle Trip 2023

Easy to book, Great location, Quiet, and Clean!!!

Friends_and_family Family

10/10

Exceptional

10 Oct 2022

Anudeep

Amazing stay at Burney falls, and 10mins drive from here.

Leisure Family

10/10

Exceptional

07 Oct 2022

Nikhil

Decent stay for a pretty reasonable price, clean, decent sized rooms with other amenities.

Leisure Self

10/10

Exceptional

17 Sep 2022

Verified traveler

We drove through Lassen National park and needed a place to spend the night. Burney isn't too exciting, but the Charm Motel met our needs.

Leisure Partner

10/10

Exceptional

07 Sep 2022

Verified traveler

Simple, always clean motel I’ve stayed at a couple times driving through the area

Partner

8/10

Excellent

05 Sep 2022

Jessica

The room was clean and easily accessible. The desk clerk was friendly and helpful.

Leisure Partner

6/10

Pleasant

15 Aug 2022

Patricia

Since carpet removed could hear person upstairs. An additional blanket would have been nice.

Leisure Self

4/10

Poor

13 Aug 2022

James

Very sketchy and unpleasant. If you don’t have to stay here don’t.

Business Partner

8/10

Excellent

08 Aug 2022

Paris

The air conditioner worked wonderfully.. We had a very pleasant stay. The staff was very polite.

Business Partner

8/10

Excellent

05 Aug 2022

Zheyun

There is no breakfast included (Expedia posting should modified accordingly), but good selection of restaurants nearly considering Burney being small city. The AC was quite loud for the night and there was no ventilation in the bathroom (although has windows without mosquito screens). Didn’t like the fabric sofa at all. Still room for improvement, but overall clean, convenient, quiet and reasonably priced stay.

Leisure Friends

10/10

Exceptional

31 Jul 2022

Roberto

Great location, clean rooms, friendly staff. Literally like 12 minutes from Burney Falls. Easy check in and check out.

Leisure Partner

8/10

Excellent

12 Jul 2022

Darrel

Ok

Nothing too crazy to speak of. The girl at the front desk was cool. She appreciated my humor. The room was decent. Bed was comfortable. Shower and AC worked. We weren't in the room very long so it was ok. A little pricey but when your options are limited and you book the day before it's kind of expected. I'd likely stay again.

Partner

8/10

Excellent

11 Jul 2022

Meghan

It's fine. If you are super picky about cleanliness, this will not be the place for you. It's the type of hotel where the bathrooms and bedding are generally clean, but the vents on the heater have not been dusted in a long while. Since I am not super picky, it was fine. The person who checked me in was unfriendly, but she was efficient and got the job done. The housekeeping staff that I ran into were very friendly. Some pluses were that the AC worked great and the mini-fridge was actually cold, which isn't always the case in motels. It's walking distance to Safeway and McDonalds.

Leisure Self

10/10

Exceptional

10 Jul 2022

Masayo

Friendly staff members. Clean room.

Leisure Family

4/10

Poor

08 Jul 2022

Colin

Room wasn’t very clean when we checked in. Sheets and towels were clean but I’m not sure the floor had been vacuumed. There was a dead fly in the corner in the bathroom and when I used the coffee maker in the morning there were old coffee grinds in the pot. I asked for housekeeping service the second day and all they did was make the bed and deliver clean towels. No wipe down in the bathroom or vacuuming the room. I don’t consider myself picky about hotels but this place was a dive. Staff were nice.

Leisure Family

6/10

Pleasant

24 Jun 2022

Yun Jung

1. As we entered the room, stinks so bad.
2. Towel hanger was broken loose.
3. Bath tub water clogging, showered like in the pool.
4. Unkind staff

Friends_and_family Friends

8/10

Excellent

24 Jun 2022

Daniel

N/A

Leisure Family

8/10

Excellent

21 Jun 2022

RaeAnn

front desk lady was short and rude. nice location to Burney Falls and lassen.

Leisure Family_with_children

4/10

Poor

21 Jun 2022

Nitin Raj

The motel is ok for a small town like Burney. Don't expect much from the stay. The check-in experience was terrible. My room card was blocked when I tried to open my room door second evening. Upon enquiring at the front desk, I was informed I owed them money for the remaining 2 nights of stay. This is after they had my card details and I had visited the office earlier that morning. If I had to guess, I think the person at the front desk forgot to do this in the morning. No matter what, if I had reached my motel after 10 PM the second night, then I would have been left in the cold the whole night!
On top of it, when I booked this motel through Expedia, free breakfast was included. The motel said they had stopped serving breakfast ever since Covid started. Not sure whose mistake was this.
Overall, it is a decent place as long as you check in on time and double or triple check that your room card isn't blocked

Leisure Family

10/10

Exceptional

21 Jun 2022

Nilanjana

Clean and spacious

Leisure Friends

10/10

Exceptional

20 Jun 2022

Natallia

Awesome location! I was doing a waterfall trip with friends, we had to spend a night somewhere in between Burney waterfall and the Lassen Park, and the Charm Motel was a great choice. Room was clean, friendly Front Desk stuff and affordable price. Highly recommend!

Leisure Friends

8/10

Excellent

04 Jun 2022

Verified traveler

clean, comfy, quiet

Both properties - Charm and Green Gables - are clean, comfortable and quiet. [I would, however, avoid the pizza parlor next door!]

Partner

8/10

Excellent

31 May 2022

Britney

Cute town. Very close to Burney Falls.

Leisure Partner

4/10

Poor

31 May 2022

Paul Reynold

Not to recommend

10/10

Exceptional

30 May 2022

AIDEE

The hotel is only 15 minutes from Burney Falls.

Leisure Pet

8/10

Excellent

18 May 2022

Dennis

Nice place. Comfy bed.

Leisure Family

4/10

Poor

19 Apr 2022

Anand

Two small pillows on queen bed with one Blanket only. No comforter provided. Mattress is not comfortable. Expedia advertise as Breakfast included with the stay but no breakfast provided in the facility.

Leisure Family

6/10

Pleasant

09 Mar 2022

Teresa

Close to Burney galls

Leisure Partner

10/10

Exceptional

28 Feb 2022

Marissa

Amazing

Friends_and_family Family

6/10

Pleasant

12 Oct 2021

Verified traveler

Why do you offer wi-fi when it doesn’t work?

Partner

2/10

Poor

29 Sep 2021

Chad

The room and bathroom were so dirty. Need to wipe down the walls and clean the bathroom. Very dirty from past drink spills etc. Dirt and dust everywhere.

Leisure Family

10/10

Exceptional

15 Aug 2021

Verified traveler

Nice place for staying with friends and family.

Leisure Family_with_children

10/10

Exceptional

08 Aug 2021

Verified traveler

Staff was exceptionally friendly. Rooms were clean. The town of Burney is delightful with much to do.

Leisure Family

6/10

Pleasant

06 Aug 2021

Verified traveler

It's fine for a night of sleep.

Leisure Family_with_children

8/10

Excellent

04 Aug 2021

Patty

the parking was very hard, we have a small car but still hard to fit.

Partner

6/10

Pleasant

01 Aug 2021

Verified traveler

Very limited options in Burney. We had base grade room and was still $120. No bed spread only blanket / sheet Two TINY little pillows on queen bed. Old mattress. But pretty clean. It was worth $60. That’s it.