Hotel Ana

10/10

Exceptional

08 Jun 2026

Leonard

Everything was top notch. The staff was incredible helpful and pleasant.

Partner

10/10

Exceptional

08 Jun 2026

Kristi

SER is underrated. We were not impressed. We went twice and the second time was not great. Drinks and apps were great, dinner lacked in flavor and service was slow.

Family

10/10

Exceptional

08 Jun 2026

Javier

👍

Family_with_children

10/10

Exceptional

06 Jun 2026

Christine

Everything was great! 😊

Family_with_children

10/10

Exceptional

06 Jun 2026

Manuel

Well maintained, clean and friendly staff. Would recommend and definitely come back if we come to Dallas again.

Partner

2/10

Poor

05 Jun 2026

Yanet

El peor hotel que he visitado dentro de los estado unidos, no había servicios de calidad. Me revisaron el bolso mil veces antes de entrar a la piscina, pedí una piña
Colada con alcohol y no le pusieron fui a reclamar y me dieron el alcohol en un vaso.
Son muy miembro del Hilton y me dijeron que me iban a poner
Puntos y revise la página y ni pusieron nada.
El restaurante no tienen capacidad para las personas del hotel, tuvimos que salir a comer fuera.
El hotel está bonito pero no tiene actividades para adultos y ni para niños

Family_with_children

6/10

Pleasant

05 Jun 2026

Ramin

Average hotel

Family_with_children

10/10

Exceptional

04 Jun 2026

Aleksander

great atmosphere rooms nice and clean and the staff really nice.

Family_with_children

4/10

Poor

04 Jun 2026

Cheryl Ann

I recently stayed at the Hilton Anatole in Dallas while visiting from Augusta, Georgia to spend time with my daughter and two grandchildren. Unfortunately, my experience was disappointing from the moment I arrived.

At check-in, the front desk clerk appeared unable to find my reservation and acted as though checking me in was an inconvenience. Eventually, he located the reservation under my maiden name, but the interaction left me feeling unwelcome. As a Hilton Honors member, I later learned from another employee at the water park that complimentary bottled water was available to me, but this was never mentioned during check-in.

The most concerning issue occurred in our room when the toilet backed up. The first maintenance employee was unable to unclog it and called for another worker. During the repair, contaminated toilet water splashed across the bathroom floor and was then tracked onto the carpet by the maintenance staff. Although the bathroom floor was cleaned, we were uncomfortable knowing that wastewater had been tracked through the carpeted area of the room. Despite this situation, we were never offered a room change or relocation.

I expected better customer service and guest care from a Hilton property of this caliber. Between the poor welcome at check-in and the handling of the sanitation issue in our room, this stay fell well below expectations.

Family_with_children

10/10

Exceptional

03 Jun 2026

Joanna

Amazing hotel and service. Great for families.

Family_with_children

10/10

Exceptional

03 Jun 2026

Kelly

The hotel was absolutely amazing! Staff is very helpful. The only issue that we ran into was that our shower/tub was stopped up, but they came and fixed it immediately.

Partner

10/10

Exceptional

31 May 2026

Kelly

Great time at the Hotel - the pool area was perfect - so relaxing - perfect for all ages

Family_with_children

10/10

Exceptional

31 May 2026

Gilbert

Amazing staff, jade water park top notch. Just wonderful!

Friends_and_family Family

10/10

Exceptional

31 May 2026

LaQuanda

We had a wonderful stay! Check-in was quick and easy, the room was spotless, and the entire hotel was very clean. The staff was friendly and responsive—when a bathroom fuse went out, it was fixed immediately.

We loved the indoor pool and spent hours enjoying Jade Waterpark. The location was also perfect, with plenty of shops and restaurants nearby. We will definitely be back!

Family_with_children

10/10

Exceptional

31 May 2026

Tabitha

Location

10/10

Exceptional

30 May 2026

Lacey

Staff were amazing, the hotel is clean and offers great amenities!

Friends

10/10

Exceptional

29 May 2026

Susana

Clean room

Family_with_children

10/10

Exceptional

29 May 2026

william

Great stay and clean rooms

Family_with_children

2/10

Poor

29 May 2026

gary

Given a accessible room when my reservation clearly state a standard room. Staff did upgrade to a deluxe room. Over Charged three times on final bill ....still looking into what the additional charges were for...it says \"counter offer\".

Friends_and_family Friends

8/10

Excellent

27 May 2026

Teri

Loved it will be back.

Friends_and_family Family

8/10

Excellent

26 May 2026

Jon

The hotel is aging but it has been well maintained. The room furniture could use an update, but staff helpfulness and room cleanliness were both top-notch. We would stay here again.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Dede

Very beautiful property! Very Asian and Buddha centered, if you're not already aware of that, as we were not. We did enjoy the art and cultural displays, but most of all the hotel itself is just beautiful! The staff were friendly and very helpful. The manager Juan was so gracious and understanding. My husband got very sick and he allowed us to check out early. We really appreciate that! I also watched him de-escalate a few situations with kindness and his costumer service is phenomenonal! Our room was very clean and super stocked with towels and all of the amenities! The bathtub was clogged on our 1st night, but maintenance came right away and fixed it on the spot without leaving a mess. The pools, spa, and water park were just as described and we had a blast. This hotel is very kiddo friendly with only a couple of 16 yrs and up things so adults can get away and relax. I loved that the Cafe area is open 24 hrs and was so accommodating. We had a great experience.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Marcela

Amazing family stay with my toddler! We enjoyed all the amenities and can't wait to be back!

Family_with_children

10/10

Exceptional

24 May 2026

Tyeesha

Enjoyed everything

Family_with_children

10/10

Exceptional

19 May 2026

Jorge

Place was great and very nice all around

Family_with_children

10/10

Exceptional

19 May 2026

Yelyzaveta

Loved the breakfast 👌
Room was nice and clean . The only thing that I didn’t like that waterpark was not working on Monday
I haven’t seen that information when booking

8/10

Excellent

18 May 2026

John

The place was great. honestly my only problem was it took them an hour and a half to bring me a TV remote. and then it did not work.

10/10

Exceptional

17 May 2026

Nancy

Great get away weekend! Very nice hotel with alot of amenities.

Family_with_children

4/10

Poor

16 May 2026

Annalisa

The room was great! Just be ready for a bunch of hidden fees. You have to pay 35$ per night for parking that is charged to your room on top of the 32$ per night for hotel fees. They want 150$ a night for incidentals that’s due at check in. so on top of paying for the room upon check in they wanted another 900$. They did inform us anything we charged to our room and the parking would come out of the incidentals. They will also charge your card randomly. We woke up to a 200$ charge and they said we were 500$ into the 900$ and they just wanted to “make sure we had enough money” they didn’t ask or anything. Room service is an extra 35$ on top of the expensive food with the 10$ delivery fee, 10$ automatic gratuity and all the taxes they add on. The resort is beautiful i just think they should disclose a lot of things that they did not

Friends_and_family Family

10/10

Exceptional

15 May 2026

Christina

We paid an extra $80 to get a room closer to the lazy river and pool area. The hotel is big enough where we thought it was worth it. The food was expensive, but some of it was really good. Do NOT get the cucumber sandwich at the pool.

Family_with_children

2/10

Poor

13 May 2026

Genesis

Parking lot in from of the SER tower, there were people smoking marijuana. Jade Waters waterpark is disgusting. There was a child that threw up and the parent told staff and staff did not remove people from the water and did not clean it up. I will never stay here again and will not recommend it now anyone.

Family_with_children

10/10

Exceptional

13 May 2026

Diane

The hotel is beautiful and well laid out! The staff was helpful and friendly. I would definitely stay here again.

Business

10/10

Exceptional

11 May 2026

Brittany

There were no microwaves . I’d suggest getting microwaves or Atleast one at the property.

Partner

8/10

Excellent

10 May 2026

wendelyn

Amazing heated water park included. Beds could be better but they still ok

Friends_and_family Friends

10/10

Exceptional

09 May 2026

keith

Yes

Self

10/10

Exceptional

08 May 2026

Fortasha

Great experience! Staff were very helpful!

Friends_and_family Friends

10/10

Exceptional

02 May 2026

John

Great staff great site, would go again

8/10

Excellent

30 Apr 2026

Jessica

Clean and convenient!

10/10

Exceptional

30 Apr 2026

DAVID

Am
Satisfied with the environment most especially the staffs really know their tasks individually

Business Friends

10/10

Exceptional

27 Apr 2026

Angela

N/A

Self

8/10

Excellent

26 Apr 2026

COREY

Was a nice hotel overall. Quality rooms and spacious. Nice pool but overpriced drinks.

10/10

Exceptional

26 Apr 2026

Teri

Very pleasant stay. Will definitely book again.

Friends_and_family Family

2/10

Poor

25 Apr 2026

Nicole

Me and my friend decided not to even stay at the Hilton Anatole in Dallas, TX ...for many reasons. 1. Other than the valet drivers ALL THE STAFF WAS EXTREMELY RUDE. 2. THE ROOM 1768 WAS BEYOND OUTDATED AND THE BATHTUB WAS RUSTED AND FALLING APART. 3. PARKING WAS AT LEAST HALF A MILE AWAY FOR THE ENTRANCE. I WOULD OF EXCEPTED THIS FROM MOTEL 6 ...BUT THE HILTON ANATOLE DALLAS, TX ....A $400 ROOM AND TWO $46 BREAKFAST ($92) THAT I DIDN'T EVEN EAT.

Friends_and_family Friends

10/10

Exceptional

23 Apr 2026

Ivan

We have a wonderful time during our stay, the premise and clean and up to date, the staff was superb. Will definitely stay again.

Pet

10/10

Exceptional

22 Apr 2026

Jarae

Very nice detailed and clean

Partner

10/10

Exceptional

20 Apr 2026

Katyria

Its was perfect from the jump the wonderful lady at front desk Andrea was so helpful. We had a great conversation because both of us being fellow Alaskans. Gave me \"Guest of the day\" and late check out. The room was amazing and clean. All the amenities that this hotel has especially the spa so relaxing and exhilarating. I am definitely making this every 2 to 3 weeks staycation. Love it!

Partner

2/10

Poor

19 Apr 2026

Kendall

Wrong dates I got over booked from the dates I really wanted

Partner

10/10

Exceptional

18 Apr 2026

Liz

Not at all

Self

8/10

Excellent

17 Apr 2026

Lori

Loved the water park! Staff was friendly and helpful!

Friends_and_family Friends

10/10

Exceptional

16 Apr 2026

Scott

Resort like. Top golf suite was a highlight.

10/10

Exceptional

13 Apr 2026

Rachel

This was a huge hotel. I went in april and i guess the pool is only open on the weekends. I did get to go one day and it was a lot of fun. The swim up bar is great. They had lockers to secure items in. The lazy river was also fun.
The spa was nice. Had a steam room, hot tub, and dry sauna. It was a beautiful stay.

Self

2/10

Poor

12 Apr 2026

Jennifer

Bed bugs in room 443. Just checked out this morning. Overpriced for what it was. Will Never go back. Showed front desk bed bug and did nothing to accommodate the expensive room price.

10/10

Exceptional

10 Apr 2026

Jill

Clean

Business

6/10

Pleasant

06 Apr 2026

Bryan

To start, the hotel was insanely busy, but that doesn’t change the experience we had.

I booked this hotel to have access to their water park area for my kids, which closes at 7 in the spring. We arrived just after the check in time and even using the valet, it took 45 minutes to get through check in. It then took almost an hour just to get in to an elevator because of how many people from the convention were trying to use it at the exact same time. We quick changed and ran back to the elevator, and that process took another 30 minutes, with how many people were waiting and the fact the elevator stopped at all 22 floors on the way down. By the time we weaved through the cluster of people and got to the water park, we had an entire 23 minutes to enjoy it. I understand a lot of this is outside the hotels control, but for the cost, I would have expected the organization of everything to be much better.

Family_with_children

10/10

Exceptional

03 Apr 2026

Jennifer

Beautiful hotel! Was not expecting the fee to check in…but it was worth the stay!

Friends_and_family Family

8/10

Excellent

03 Apr 2026

MARIA

Hotel was nice, enjoyed the stay.

Business

6/10

Pleasant

31 Mar 2026

Christopher

The check in staff cannot be bothered. They were hanging out chatting while one employee helped a line full of people. When checking in they forgot to put our card in for incidentals as well as parking. This made parking a nightmare our first evening and next morning. They fixed it later after playing phone tag. They had had an attitude about it. The facilities are nice. The rooms are just okay, but any interactions with staff we had were condescending. The place is nice but their people make you regret speaking with them or bothering to ask a question. I won’t go back. This place also added a lot of fees that I thought Expedia did were included. I travel frequently and I’d skip this place.

Family_with_children

10/10

Exceptional

28 Mar 2026

Derek

This hotel is amazing! Plenty of space, restaurants and meeting spaces.

Self

10/10

Exceptional

27 Mar 2026

Kimberly

Nice room and overall cleanliness.

Business

10/10

Exceptional

26 Mar 2026

Jasmine

The interior rooms were a little underwhelming for the price but they were clean and the amenities made up for it.

10/10

Exceptional

24 Mar 2026

Catherine

love the pool area

8/10

Excellent

24 Mar 2026

Sandra

Beautiful hotel and loved the outdoor scenery. We enjoyed the water park! Our room's safe did not work and there was no microwave. I would recommend this hotel.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Cody

Everything was great it is a bit pricey. The restaurants on site are convenient but they are a bit overpriced

10/10

Exceptional

23 Mar 2026

Teofilo

I have visited twice, my family and I love it here! We stayed during Spring Break and the staff was great. Had breakfast at the Media, enjoyed the pool all weekend. There was some confusion on the pool hours, at check in we were told the pool closes at 7pm, bar staff said 8pm. It was learned that the lazy river and kiddie section close at 7pm, the heated pool lounge area stay open till 10pm. Will definitely be returning. 10/10 recommend, family oriented, clean and great staff.

Family_with_children

10/10

Exceptional

22 Mar 2026

Robbie

Great

10/10

Exceptional

22 Mar 2026

Andrew

Staff was great

8/10

Excellent

21 Mar 2026

Rosa

Relaxing environment for all ages!

2/10

Poor

20 Mar 2026

Valerie

Parking is not monitored very well. Taillights from three trucks were stolen in the same nighg! Staff mentioned their cameras dont show a good coverage. Valet is right across from the \"gated\" self parking lot but they didnt notice any suspicious activity going on.

10/10

Exceptional

20 Mar 2026

Vaishnavi

Clean and good time for kids with amenities available

8/10

Excellent

20 Mar 2026

Hannah

Beautiful grounds, green space for the kids to run around, fire pit area, train rides for the kids. Pool and amenities were great. They do charge extra it seems on top of everything, self parking was 35 a night with no luggage carts so that was a little tricky. Beautiful safe place though if you go in knowing about extra cost.

Friends_and_family Family

4/10

Poor

19 Mar 2026

Robert A.

The hotel has nice accommodations but the service does not match the property.
The rooms are okay but this is an overrated hotel. Expensive for what they have to offer.
Definitively won't come back

Business

6/10

Pleasant

19 Mar 2026

anan

The hotel is nice but if you book through third party like Expedia, they charge you $32/day to use the gym and other amenities. Even if you are not using their amenities and the gym, they will charge you $32/day. Absurd.

Business

10/10

Exceptional

19 Mar 2026

Angela

Easy check-in beautiful hotel

Self

10/10

Exceptional

18 Mar 2026

Elizabeth

Perfect getaway for two nights with the grandkids. Conjoining rooms kept everyone comfortable and close by. The heated pool was a big win! Another plus was kids 9 and under eat free for breakfast. We took advantage of Medievel Times being just a few blocks away and enjoyed the feast and festivities. We can't wait to come back to the Anatole again.

Family_with_children

8/10

Excellent

18 Mar 2026

Maria

First day water on shower was cold but let them know and it was fixed

Family_with_children

6/10

Pleasant

18 Mar 2026

reinae

My room was a topical room same as any 2 queen room, overpriced. Problem is that I could hear everything going on down in the atrium and the room next door. Every time someone used the bathroom next door, I could hear it. Their flushing their showers their music their laughing. It was the worst. The only reason I give it a 3 star is because it was clean. There is always things going on down in the atrium and you can hear the crowd talking until late at night sometimes.

Self

6/10

Pleasant

17 Mar 2026

Kristin

Juan at front desk had me wait although there was no one in line before me. I told him I had checked in online and only needed the digital key pass. He then gave me water park passes (when it was around 30 degrees outdoors), actual keys to room and a map which took an additional 10 minutes to check in. The room was average (tower room) no window. Hair in the tub and sink. The shower had hot water issues and a slow drain. Overall unimpressive stay. I did appreciate the texts from the hotel that I was able to communicate these issues with and aimed to resolve - may have been AI, but whatever the case at the least they were responsive.

Family_with_children

4/10

Poor

17 Mar 2026

Ashley

I recently stayed here for my anniversary and the experience did not meet my expectations.

When I booked the room through Hotels.com, it was clearly listed as a king bed room. However, upon arrival, we were given an interior room with a window that faced the hallway instead of outside.This felt misleading and not at all what we had anticipated for a special occasion. When I requested a different room, I was told it would be around a $100 upcharge. Paying an extra $100 just to have a proper window felt unreasonable and very disappointing.

Additionally, I was not thrilled about the $38 per day parking fee on top of the $50 resort fee. When I questioned it, I was told it’s because not every guest brings a car but that logic doesn’t really make it feel any better. It’s like ordering a meal and being charged extra for utensils simply because not everyone uses them; it just doesn’t sit right. Lastly, another letdowns was the pool experience.
My husband and I were hoping for a relaxing, romantic getaway, but the swim-up bar area allowed children. There were kids splashing, screaming, and even throwing a football, which repeatedly splashed which drinks we paid $15 each.While I understand the hotel is family friendly and offers plenty of great spaces for kids including a full water park and with designated play areas and kid activities. I strongly feel that the swim up bar pool should be reserved for adults, especially for guests looking for a more peaceful atmosphere.

Partner

10/10

Exceptional

15 Mar 2026

Lauren

Wonderful hotel

4/10

Poor

13 Mar 2026

Luis

Expensive but bad

10/10

Exceptional

12 Mar 2026

Ronda

A drawer in the dresser wouldn’t stay closed and one of the bathroom faucets was leaking all over the countertop. Not something I really expected at the Anatole.
Otherwise, it was very nice😊

Partner

10/10

Exceptional

09 Mar 2026

Jerry

Absolutely stunning hotel and abominations, my only complaint was the pool was closed for cleaning :(

10/10

Exceptional

08 Mar 2026

Tyler

The hotel and area is amazing

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Robert

Full amenities, great fitness center

Self

10/10

Exceptional

25 Feb 2026

Gricelda

yes clean rooms

Partner

10/10

Exceptional

23 Feb 2026

Chase

The entire building is very clean and there is a restroom around every corner (very important when you have small children). The whole resort is just one big adventure. The vibe alone is a reason to stay. You’ll never forget your stay at the Hilton Anatole.

Family_with_children

8/10

Excellent

16 Feb 2026

DeAnthony

The room was clean,and the highlight staff named Rian,was excellent and very courteous. He checked on me regularly and his professionalism was second to none. Rian is the reason for a memorable stay. Can't wait to come back.

Partner

10/10

Exceptional

16 Feb 2026

Victoria

Wonderful hotel!!

10/10

Exceptional

16 Feb 2026

David

Beautiful hotel.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Patricia

My husband and I loved the hotel overall very beautiful hotel to spend a weekend.

Partner

10/10

Exceptional

15 Feb 2026

Chris

Awesome visit

10/10

Exceptional

15 Feb 2026

Patrick

It was wonderful and Alicia helped us to our room she was a delight. She showed us the hotel on the way to our room. Such a help.

Partner

10/10

Exceptional

11 Feb 2026

Sara

Courteous staff and spotless rooms

Business

10/10

Exceptional

06 Feb 2026

Kary

The wait staff at the Media were amazing!!

6/10

Pleasant

06 Feb 2026

Michael

Room was excellent. It was redone recently. Check in was a bust. Policy after policy on whether other sites were used for bookings. Should not matter. Should be seamless or do not put your rooms on their sites so your service is compromised. Stay at the Anatole on all visits in the past. Looking for a new place due to check in policies.

Business

10/10

Exceptional

02 Feb 2026

Michael

High class staff and facilities!

Leisure

10/10

Exceptional

28 Jan 2026

Krista

Facility is gorgeous, whomever the curator was did an extraordinary job! Rooms were spotless, comfortable, beautifully decorated. We will be back.

Leisure Family

4/10

Poor

27 Jan 2026

Kristin

On the first night of my five night stay, the security team pounded on my door due to a “blaring TV” complaint. I was in the room alone and was frightened by the alarming knocks on my door. I jumped out of bed to answer the door. The security guard was extremely rude until he realized he either had the wrong room or the complaint was nonsense. My TV was playing at a very low level. I received no apology. Instead, I heard his partner say that my room had been cleared and to move on. I called and complained to management the following morning. The manager (Vanessa) was extremely kind and understanding. She did apologize and said this was NOT normal protocol. She told me she would address it and follow up. When we spoke later that day, she said the team was addressing the issue and using it as a learning moment. However, I received nothing but an apology. I’m not one to say… hey give me something, but I didn’t sleep well that first night. I was confused and scared as to why they were sent to my room and how violently they banged on my door. I will not be staying here again, and I do not recommend the hotel. This is the only negative review I’ve ever given a hotel.

10/10

Exceptional

19 Jan 2026

Sarah

Great amenities

Leisure

6/10

Pleasant

18 Jan 2026

James

Water on shower got stuck very hard to turn and even though I have a handicap placard I was not able to park in the handicap spots because they were blocked off which made it hard on me

Leisure Partner