Wellness Hotel Vista

10/10

Exceptional

21 May 2026

April

This hotel is amazing!! Everything was beautiful and clean; the staff was so nice and we were even upgraded to a lake view room!!! We were so excited! Thank you for a wonderful stay!! 🥰❤️

Family_with_children

8/10

Excellent

07 May 2026

Jason

It was our first stay at Wilderness Lodge. We did a 2 night deluxe club level stay and we enjoyed it. Room was clean, the staff were friendly and helpful. The pool area was clean well maintained.

Family

10/10

Exceptional

05 May 2026

Robert

Food was absolutely delicious at the whispering canyon cafe. It was definitely a kid's atmosphere, but with adult flavors.

Family

10/10

Exceptional

02 May 2026

Elizabeth

Family friendly atmosphere, Great amenities, Staff was friendly and knowledgeable. Accommodations were above expectations.

Friends

10/10

Exceptional

24 Apr 2026

James C

The pool was awesome! We didn't get to try the spa.
The only feedback is to have an ironing board

6/10

Pleasant

23 Apr 2026

Mark

Place was tired
Food was fair

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Stacy

The

10/10

Exceptional

14 Apr 2026

Laura

The wilderness lodge is a little slice of heaven amongst the chaos of Disney World. It's a great retreat from a long day at the park that offers more privacy than other deluxe resorts. There are plenty of dining options that offer walk-up availability, the rooms are spacious and clean, and the grounds are immaculate. Would absolutely recommend.

Partner

10/10

Exceptional

11 Apr 2026

Karen

Hotel supervisor Ryan was very helpful in resolving a concern. Great place to celebrate birthdays.

10/10

Exceptional

06 Mar 2026

Lou

You just can't beat this hotel at Xmas time.

Family

10/10

Exceptional

05 Feb 2026

Ashton

Staff amenities great room great atmosphere

10/10

Exceptional

27 Dec 2022

Stacey

Excellent Stay

My husband and I spent a super cold couple days at Christmas. Our room was incredible with a beautiful view. The hotel was amazing. Can’t wait to do it again soon.

Partner

10/10

Exceptional

09 Jul 2022

Nicole

This place is amazing! You will not be disappointed, we had no trouble taking the boat to Magic Kingdom, buses to all other Disney properties. The pool
Is so fun, we can’t wait to go back! You’ll be very happy with this trip!

Leisure Family

10/10

Exceptional

17 Jun 2022

Ivana

The Willdreness resort - nice stay for the family

We loved the Willdreness lodge primarily because it is a very comfortable place to stay at. The lobby is always airy and it never feels overcrowdes as it does in some other resorts. The boat ride to Magic Kingdom is amazing:) The downside is that the pool for kids is kind of small and there is not much food wise. The only place you can eat at without a reservation has a very tiny menue. So, there is not much to choose from. The staff in the Roaring fork is super nice. The staff at the front desk is less nice and less efficient. The laundry on our side of the hotel was pretty poorly maintained so I wanted to use the one on the other side of the Hotel but nobody at the front desk told me my key does not open it. This caused several trips up and down the hotel until we figured out they need to give us a separate key. All if thia could have been avoided uf only the front desk staff gave the right information once I notified them of the mulfunction at our laundry room. Anyhow, this is not a reason to avoid this Hotel. The beds are super comfy and the doors and rooma have good sound isolation. Having a balcony was a real plus. We would come again.

Friends_and_family Family

10/10

Exceptional

07 May 2022

Alex

Lives up to Disney name

Had a great time - hotel lived up to the Disney experience. High level of service especially at check-in and check-out, comfortable rooms, and easy access to the parks and Disney Springs. Definitely recco.

Partner

10/10

Exceptional

04 Apr 2022

Brandon

Typical Disney cleanliness is far and above all other resorts.

Leisure Family_with_children

10/10

Exceptional

20 Mar 2022

Joseph

Transport to parks

Leisure Family_with_children

10/10

Exceptional

13 Jan 2022

Tara

Very nice

I enjoyed the Wilderness Lodge very much. The lobby is beautiful, you feel like you’re in a massive log cabin. The room isn’t fancy (especially the bathroom), but clean, comfortable and practical. Nice tv. The location was excellent. You can take a boat to the magic kingdom. Or a bus to any of the other parks (or the Contemporary where you can get the monorail). We tried the Roaring Fork (for a quick serve type lunch and muffins for breakfast and snacks) and Geyser Point for a lite dinner. Both were good. Only complaint was I would have loved a little ice cream shop.

Friends_and_family Family

10/10

Exceptional

05 Nov 2021

Pavan

Excellent property with easy access to theme parks — boat ride to Magic Kingdom was especially convenient.

With the reduced pandemic housekeeping services, having no room cleaning services for most part of my 5 night trip was bizarre, especially given the price point.

Highly recommended.

Leisure Family_with_children

10/10

Exceptional

27 Oct 2021

Jing Jing

First class as expected for Disney

Leisure Family_with_children

10/10

Exceptional

30 Sep 2021

Caitlin A

Love this place

Always a wonderful experience

Friends_and_family Family

10/10

Exceptional

29 Sep 2021

Sandra

GORGEOUS Lodge and Grounds!

However, would have liked a microwave in the room and water in the vending machine (6th floor).

Leisure Family

10/10

Exceptional

21 Sep 2021

Airion

A magically themed resort! We had a great experience.

Leisure Family

10/10

Exceptional

18 Sep 2021

Verified traveler

Enjoyed anniversary stay for one night,very clean ,quiet and comfortable!!!

Partner

10/10

Exceptional

14 Sep 2021

Kristin

This was a last minute booking. We were already in Disney and wanted to stay an extra night. This property is beautiful. We ended up on the concierge floor even tho they don’t offer that anymore. Which in its self was an upgrade in my mind. The room was beautiful and clean. Looked like they just built it. We had a view of the castle and got to see the fire works at night. It was amazing!

Leisure Family

10/10

Exceptional

13 Sep 2021

Eduardo

Best Disney stay ever!!! Would do the same stay every single time

Leisure Family_with_children

10/10

Exceptional

11 Sep 2021

Daniel

Magical

The place was wonderful. The attention to detail was magical. The room was comfortable and the staff was friendly. The amenities were great. The lobby is gorgeous.

Business

10/10

Exceptional

10 Sep 2021

Catherine

Closeness to Disney

Leisure Family_with_children

10/10

Exceptional

06 Sep 2021

David M

The property was lovely and the lobby was fabulous. Rooms were very nice !
The only disappointment was we couldn't eat at the restaurant for breakfast. We walked up about 8 am and were turned away since we had no 'reservation'. There were lots of empty tables. I never had to make a reservation at a hotel where I was staying before. Call me old fashioned but that's not good hospitality. I'm not a millenial or on my phone 24/7. I choose not to be. The changes in making people use phones all day is not a good one. I get the 'no contact' reason but turning people away when they've spent $450 a night to stay there is absurd.

Leisure Partner

10/10

Exceptional

29 Aug 2021

Sarita

The convenience of it being so close to magic kingdom

Leisure Family

10/10

Exceptional

29 Aug 2021

Patricia

Wilderness is my favorite hotel. Rooms recently renovated and are beautiful as always.Disney staff always friendly and go above and beyond. Very happy to get this rate through Expedia.

Business_and_leisure Family

10/10

Exceptional

28 Aug 2021

Judy

I like how they built the hotel the same way as a Indian

Leisure Partner

10/10

Exceptional

16 Aug 2021

Callie

Mini vacation of fun!

Just one night stay, but had smaxing food and loads of fun! Awsome mini family vacation!

Friends_and_family Family

6/10

Pleasant

31 Jul 2021

Verified traveler

Has a nice lodge feel even though it kind of looks fake. Would have liked to see better food offerings. Be prepared to use your smart phone for everything including food orders. Check in and buying anything was a slow process.

Leisure Family

10/10

Exceptional

27 Jul 2021

Verified traveler

It was wonderful to stay at Wilderness Lodge. All the transportation to all the parks and attractions were convenient. We never waited for more than 10 minutes for rides. My only negative feedback is that I wished that the resort had a eatery/cafe that was open later. Usually we would get back from parks late and we would like to have a snack or drink and all the restaurants and store would be closed.

Leisure Family

10/10

Exceptional

25 Jul 2021

Verified traveler

The property was close to Magic Kingdom and we could see the fireworks show from Cinderellas castle.

Leisure Family

10/10

Exceptional

23 Jul 2021

Verified traveler

Gorgeous hotel with excellent, modern rooms. Nice furnishings and plenty of outlets. Taking the boat to ML is magical. Food options were somewhat limited and all ended around 10pm which was before some parks even closed.

Leisure Self

10/10

Exceptional

22 Jul 2021

Verified traveler

Great resort.

Leisure Partner

10/10

Exceptional

20 Jul 2021

Verified traveler

The theming was fantastic! Not too over the top Disney but still with all the magic touches! And the staff were phenomenal!

Leisure Family

8/10

Excellent

19 Jul 2021

Bryan

Mostly great. I’d stay again.

Really enjoyed this hotel outside of two items:

1) The shower didn’t work properly. We had to get a mechanic to shut it off after over an hour of water waste.
2) Our room overlooked an overhang that had dirty socks and trash on it. Time to clean the roof.

What we loved:
Obviously the temper theme is amazing. Our room had a fireworks view (see pic). There were games for the kids to play (table tennis and pool) as well as a Mickey Mouse scavenger hunt. The swimming pool was great too.

Friends_and_family Family

10/10

Exceptional

18 Jul 2021

Verified traveler

hotel was excellent definitely will stay there again

Leisure Family

8/10

Excellent

14 Jul 2021

Verified traveler

We stay at the Disney’s Wilderness Lodge for three nights. The property/resort itself as very beautiful. However though finding good food at the property was lacking. The Roaring fork food was too expensive for the taste - just something to fill you belly nothing to rave about for being expensive. Geyser Point Bar has better food (of course no breakfast). The main issue that I have with my stay was the staff Simi (I think the night manager) - after a long day at the park, vending machine for water for level 4 and 5 is either not working is sold out - and this happened two nights in a row. In any case, I asked if I can purchase water from the front desk as, I was able to do so on my first night. She was rude about it and said it was impossible to do so when the other night I was able to do so…If vending machine are not working and the front desk has the capability to provide water, why stingy about it, after all you are in the service business, then provide or compensate for the lacking of availability of the resort. Disney is in the business of experience I saved money for. If you have been to Walt Disney World you know that tap water is nasty, I mean extremely nasty water ( and I have compared it with the airport water and it is just Disney to make you buy water).

Other than the water issue, our transportation experience was good/ convenient. From the Disney Magical Express to the water boats and shuttle buses, wait time was very minimal.

Leisure Family

8/10

Excellent

04 Feb 2020

Michael

Enjoyed our stay, but disappointed in the room. For $400+, we expected more than a normal room with just ok amenities. Had to move furniture to get to outlet, nothing in night stand. Everything else was great! I would stay there again but get a very different room.

Partner

8/10

Excellent

20 Jan 2020

Karen

Xmas at Disney

Family trip (3 generations) for first trip To Disney. Crowded but fun. Lots of wear and tear on this property. Not well informed about airline procedures. Nice to have Snow White Dinner here instead of another place! Be prepared to walk and walk and walk!

Friends_and_family Family

10/10

Exceptional

27 Sep 2019

Stacey

We loved the option to get bunk beds. It have the kids their own space even though there were 4 of us in the room.
We loved the water playground & the boat to Magic Kingdom!
If you are pressed for time, take the bus instead. It is extremely fast compared to the boat.
Food options were great & the lobby was simply stunning. Larger than life hotel. Can't wait to go back.

Leisure Family_with_children

10/10

Exceptional

14 Aug 2019

Verified traveler

Fabulous location and theming. Staff went out of their way to make our stay special.

Leisure Family

8/10

Excellent

13 Aug 2019

Adrianna

Awesome Staff! No to $24 parking fee

Loved the hotel overall, very woodsy and cabin like. Hotel was clean and stay was personable. I just dont’t Like that disney slapped on a bogus $24.00 a night parking fee!! Like really my boyfriend Andy I had already paid for the hotel in full b4 arrival and bought tickets for Disney World but they still charge a parking fee, was told this is a relatively new policy but it a bad one. Good thing we only stayed 1 night.

Partner

8/10

Excellent

29 Jul 2019

Verified traveler

Everything was great except there were tiny bugs in the sink when i got up at 4:45 to catch my flight out. Maybe tiny sand fleas? IDK. The ran between the sink and counter join. Didnt seem harmful but surprised me.

Friends_and_family Family

8/10

Excellent

10 Jul 2019

Verified traveler

Boat transportation to Disney world, too much noise can be heard through the walls

Leisure Family

8/10

Excellent

02 Jul 2019

Verified traveler

The staff are nice

Leisure Family_with_children

10/10

Exceptional

16 May 2019

Linda

I liked that this property is close to the parks. Taking a boat ride to the Magic Kingdom is almost as good as a theme park ride. Property was clean and there were a lot of things to do.

Leisure Self

10/10

Exceptional

03 Feb 2019

Verified traveler

The pool is great. Quiet, close to Disney's parks.

Leisure Family

10/10

Exceptional

23 Jan 2019

Verified traveler

FAntastic stay for the entire family. Also ask about scavenger hunt.

Business_and_leisure Family

8/10

Excellent

18 Jan 2019

Verified traveler

We stayed at Disney's Wilderness Lodge in December. I highly recommend visiting during Christmas time as WL has some of the best decorations of all the Disney hotels. Food was good, staff was friendly. My only complaint was the air conditioning. They've updated theirs to the type of AC units that turn off if it doesn't detect motion so they save money when people are at the parks. That's great, but ours would kick off every few minutes during the night. It also will not tell you the temperature of the actual room but only what you set it to. I spent the night tossing and turning. I would've definitely talked to the front desk about it if we were staying longer but we only stayed one night before a Disney cruise and I didn't want to wake other members of our party who were able to fall asleep by having someone come service it at 1 in the morning.

Leisure Family

10/10

Exceptional

08 Dec 2018

Verified traveler

Loved my stay here! Room a bit on the smaller side, but hotel staff and cleanliness were awesome! Pool slide is smaller for a deluxe but fun nonetheless.

Leisure Family_with_children

10/10

Exceptional

21 Nov 2018

Chris

Best Disney resort we have stayed at! Excellent in all aspects!

10/10

Exceptional

21 Oct 2018

David

Everything was great as Disney always is. One exception was an elevator was out so it was a long wait to get on. Also typical Disney

Family

6/10

Pleasant

18 Oct 2018

Christopher

Not so much

Way over priced for what you get.

Family

8/10

Excellent

15 Oct 2018

Matt

Was well maintained. Food is pretty average, clean rooms, excellent service

8/10

Excellent

24 Sep 2018

Verified traveler

All was great except 2 things. The rooms need better insulation in the walls to other rooms. We could hear full conversations in the room next door. We obviously were not interested in listening at all but you had to go to another room so you would t hear them
Also, the complications involving the linking of the wrist bands took entirely too much of our time

8/10

Excellent

10 Sep 2018

Sam

Convenient and great theming

Very convenient for the park but easy to get lost.
Staff very friendly and attentive, hotel amenities was on point
Ate at whispering canyon - food was decent, had not realised the staff put on a sassy performance! Darn terrified when the waitress dropped her tray and seemed so mad when I was being indecisive. Probably not one for Brits...

Naturally, very pricey

Partner

10/10

Exceptional

09 Sep 2018

Karn

Wilderness Lodge is a welcoming and relaxed home away from home. The cast members are extremely friendly and eager to make your visit magical. Great property, excellent service, many dining options and transportation to and from the parks and other resorts is so convenient. We will return as often as budget allows. Love it.

8/10

Excellent

04 Sep 2018

Verified traveler

The proximity to the parks and the atmosphere of the lodge are great. I've stayed here and animal kingdom lodge and I would choose wilderness Lodge without question .

10/10

Exceptional

26 Aug 2018

Verified traveler

nice - great place been there before always good for the kids.

8/10

Excellent

23 Aug 2018

Verified traveler

I think this hotel has a great view and its very beautiful from inside and also from outside ,but its swimming pool was very dirty and staffs at cafe next to entrance wererude.

10/10

Exceptional

07 Aug 2018

Rhonda

Nice stay

Rooms r ready for a refurbish!

Family

10/10

Exceptional

29 Jul 2018

P

You have got to stay here!

This hotel is AMAZING!!
We travelled as a family to our annual summer trip to Orlando and were lucky enough to stay at this wonderful Hotel once again.
From the imposing entrance to the awesome lobby 1st impressions will not disappoint, and the stay just keeps on giving.
If you get the opportunity to stay here - DO IT.
There is simply nothing bad I can say about this place.

Family

6/10

Pleasant

18 Jul 2018

MaryBeth

Slipped and fell in the bath tub, not bath mat. I requested a bath mat and was given a toilet chair instead.... no apology, not even a fast pass offered....
Boo Disney. However, the next time we stayed (and I think the last time we will stay) I requested a bath mat at the check in desk. Who would have thought ?????!!

10/10

Exceptional

01 Jul 2018

Verified traveler

Awesome hotel near Magic Kingdom

We had a wonderful time with 11 family members. The hotel looks like the Old Faithful Lodge in Yellowstone and has convenient dining choices at reasonable rates. It was a convenient and fun boat ride to get to Magic Kingdom! The staff was friendly, courteous and helpful to the max! We loved, also, that at the end of our stay we could print boarding passes and check luggage from there which they took to the airport and we did not see it again until we landed in San Francisco. Then, when we were ready to leave we took the Magic Express with our carryons and just went thru security to our gate. It was the easiest thing in the world!

6/10

Pleasant

27 Jun 2018

Verified traveler

It was just ok

I chose this hotel because it would be easy to access the Magic Kingdom, which it was. The boat to the park was really great. However, the hotel rooms are outdated and very dark. The beds were comfortable, though. I made a reservation at what I thought would be a good restaurant at the hotel, Whispering Canyon. It wasn't. Be aware that the dinner platter costs $33/person and the milkshakes are $9. The prices are not on the menu, and I guess I should have asked, but....I didn't.

10/10

Exceptional

02 Apr 2018

Verified traveler

Disney FUN

excellent stay! always a favorite Disney hotel. close to magic kingdom, beautiful pool and grounds.

Family

8/10

Excellent

30 Mar 2018

Verified traveler

Great location within Disneyworld.

This is a beautiful resort very close to the Magic Kingdom. We loved being able to take the ferry, however, it doesn't start to run until 30 minutes prior to the park opening. If you have an early breakfast reservation or are going to the MK an hour early to browse along Main St, then you will need to take an Uber ot Lyft car. The buses do start running an hour before the opening, but that won't get you there in time either. Buses also do not wait! The first one pulled away at 7:59am, with the next one not due for approx 20 min, so we had to call a Minnie van ($30) or else miss our breakfast reservation. Would like to see an earlier start to the complimentary transportation options. Also, we had requested 2 connecting rooms, and they were not available to us when we checked in. We would have been able to get them the following night, but that would have meant packing up all of our bags and leaving them with the bell desk prior to leaving for the park at 7:30am, and then re-checking in when we returned in the evening. Decided it wasn't worth the hassle for only 2 more nights. Something to consider if you absolutely need the rooms to connect, you might be better off with one of the 2 bedroom options. Rooms were very clean, although not very large. Got to watch the fireworks from our balcony each night, which was terrific! Would certainly stay here again, but would also consider Contemporary (walk to MK )or Grand Floridian to be on the monorail.All in a fabulous stay!

10/10

Exceptional

22 Mar 2018

Verified traveler

Perfect!

The newest of the on-site properties, it was perfection.

8/10

Excellent

13 Mar 2018

Verified traveler

I do believe it was a magical experience however it was very costly. I thinks the pricing for the hotel is too expensive. You can’t enjoy other purchase while there when you know your paying near $500 a night for a stay

8/10

Excellent

19 Feb 2018

Tim

Wilderness Lodge

Beautiful, clean, awesome staff. We were in a room where the boats docked. The boat horns drove us crazy starting early in the morning and into the evening. Great place. Just ask for a room away from the boat dock.

10/10

Exceptional

29 Jan 2018

Carl

Awesome property...gorgeous rooms...friendly staff...convenient transportation.

10/10

Exceptional

18 Jan 2018

Jennifer

❤️ Fans for life! Our home away from home ❤️

As always, thrilled to our core when we stay here while visiting Disney!

Family

8/10

Excellent

08 Oct 2017

Rachael

Nice hotel with easy access to Magic Kingdom

Loved the beds and the ceiling fan. Would love to have a microwave in room and the water smelled bad but other than that it was a wonderful stay!! Thoughtful additions such as a ceiling fan in the room, after burn gel, lots of towels. Choice of 3 restaurants in the hotel and love the boat ride to Magic Kingdom!

10/10

Exceptional

19 Sep 2017

Brad

Worth Every Cent to Stay in such a Beautiful Hotel

The Check in was very quick and easy, The Disney experience started as we moved through the security gate to the hotel, the Lobby was unbelievable, the rooms were all very nice and quite, the transportation to and from the parks were right on time and didn't seem as crowded as in many of the other hotels we had stayed at before. The crickets chirping at night, and birds in the morning were such a great addition. The pool was great and not crowded, and the water front bar was absolutely wonderful and full of very happy people. We have stayed in a number of Disney hotels, this was one of the best and rivals the Grand Floridian, all they need is some live music in the great hall. You will enjoy this quite and peaceful hotel. One thing to remember is when you go to the restaurant in the Lobby don't ask for Ketchup, you might get more than you bargained for. A super Stay at Disney for the family.

10/10

Exceptional

18 Sep 2017

Verified traveler

Great staff memebers extremely friendly and helpful. The room was clean and had a great view.

8/10

Excellent

30 Aug 2017

Chris

Pretty good

The place is a palace. However, multiple employees told us different answers about when restaurants were open until, leaving us with no food.

8/10

Excellent

23 Aug 2017

Verified traveler

Nice place. Boat transportation to Magic Kingdom a nice touch.

10/10

Exceptional

04 Aug 2017

Pegster

GREAT

nice staff, great atmosphere, coffee pot, small fridge,

10/10

Exceptional

03 Aug 2017

Pam

Amazing lobby!

Spacious rooms with amazing decor. Truly one of the nicest hotels we have ever stayed at.

8/10

Excellent

01 Aug 2017

Sarah

Great time

My two friends and I stayed here for a girls trip. We had a great time and loved the resort. The room was plenty big and we enjoyed the fridge and coffee machine. We did have issues with our billing with the MagicBands. This happens almost every time I go with friends and we have multiple credit cards associated with the reservation. The front desk staff were helpful in trying to solve the issue, but it has happened three different times and is frustrating.
Other than that, the hotel was great. We loved Geyser Point and Territory Lounge. A nice time!

10/10

Exceptional

26 Jul 2017

Verified traveler

Beautiful Resort close to Magic Kingdom

Love this place. Clean, great food. Friendly staff. Family Oriented.

10/10

Exceptional

25 Jul 2017

Verified traveler

Great location

Great hotel--near Magic Kingdom but feels like you

10/10

Exceptional

04 Jul 2017

Verified traveler

Very nice location. Room is small for the price, especially for a family.

Family

10/10

Exceptional

10 Jun 2017

Verified traveler

Super nice hotel, great amenities

Great staff and hotel experience. booking was incorrect but not hotel fault.

8/10

Excellent

30 May 2017

Verified traveler

Fun getaway

The hotel was undergoing a re-furb - they gave us these cute Mickey and friends construction pins because of their \"pixie dust\" to make hotel improvements. Really, it was fine. There was construction but it was being worked at a reasonable hour. Hotel itself was clean and comfortable. We had an awesome view of the park and transportation services. Boat service to the Magic Kingdom was very fast and easy to get from the park to the hotel. The quiet pool was closed because of the hotel rehab so the main pool felt a little cramped, but those are princess problems. Geyser point grill was awesome. Hotel staff was great. I'd stay there again (construction and all). It will be awesome once construction is complete.

Family

10/10

Exceptional

29 May 2017

Kathy

Relaxing stay

This is one of my favorite hotels at Disney. It is close to the Magic Kingdom. The staff is friendly and helpful. Our room was comfortable and clean. I love the ambience of the Wilderness Lidge. It is the perfect place to relax after a day at the parks.

10/10

Exceptional

28 May 2017

Kariel

Great Hotel with a Ferry Service

Hotel was great. It was our first time and we loved it. The only down side was the construction going on, so some amenities were closed. They are refurbishing rooms, building new villas and even adding a walking/bike path. But even with this going on we still enjoyed ourselves. The architecture is fantastic; truly fits it's name. Best part for us was ferry service; direct and private to Magic Kingdom and never was a long line going or returning. HIGHLY RECOMMEND!

4/10

Poor

27 May 2017

Verified traveler

Return to the past.

Hotel needs complete renovation. For the money just not worth it.

10/10

Exceptional

16 May 2017

Mariel

Great stay!

Rooms were spacious and clean. Hotel staff was VERY accommodating and nice. Our daughter got sick on the last day of our trip and the staff was very understanding and helpful. The ferry ride to Magic Kingdom is very convenient and makes going back and forth from the park so easy! Definitely recommended!!

6/10

Pleasant

12 May 2017

Tracey

Would not rate this a five star hotel.

We were told that check in was at 3. We got there at 3 and we're told that the room wasn't ready, so we went to eat. We came back 90 minutes later, wanting to go to our room. We were given a room number, but when we got there, the key didn't work! Someone else was in the room. We went back downstairs & found out that the room number given to us was wrong. The manager apologized & provided service recovery, but the restaurant on the first floor was so loud that we could hear people SCREAMING in our room, on the FIFTH floor!

Family

8/10

Excellent

03 May 2017

Jirge

Great facility with horrible guess service

I've been to this hotel 5 times in 10 years. I re Ted two rooms this year. One for 6 nights and one for 4 nights. I requested a late check out for one room. And was denied and told to move items to 2nd room. I was transferred 5 times and given mixed messages. Finally having to return to room from the parks to move my belongings to the second room.
When speaking to a manager, And explaining I was at Disney resorts over 20 times in past 25 yrs., I was told that it did. It matter whether I had been there \"once\" or \"twenty\" times, all guests get the same service.
Shame in DISNEY. This is no way to run a company. Return/loyal customers are the heart and soul of the success of this type of industry.

6/10

Pleasant

07 Apr 2017

Verified traveler

Mixed review update planned

Understand rooms will be remodeled - GOOD - decor dated, poor lighting, poor bathroom amenities. Excellent service, helpful staff, but will not return unless remodeling complete

Family

8/10

Excellent

24 Mar 2017

Ray

Nice but construction and closures.

Really nice but a lot of construction and multiple restaurant closures. We weren't notified of this until we got a phone call 2 days before our trip. Other than that, the pool was excellent and so was the staff. Food was mediocre but 2 places were closed so maybe better. The trip was fun.

8/10

Excellent

23 Mar 2017

Dave

Great Location but under going huge renovation

The lodge is great. It has super convenient direct access to Magic Kingdom, but there's an extensive renovation currently underway. There was only one elevator currently operational during our stay to service roughly 7 floors of guest rooms. Food choices were limited as well as the Roaring Forks restaurant was undergoing a renovation as well. Looking forward to the new rooms!

10/10

Exceptional

03 Feb 2017

D

Comfortable and Relaxing

We had an enjoyable stay here even though the king size bed we booked through Expedia was not available and we ended up with a room with two beds. Expedia shouldn't offer what they can't deliver and I hope I didn't pay extra! That would not make me very happy. Otherwise, the pool area is nice. There are two hot tubs, a kiddie pool and a large pool with slide. The best thing is the convenience of getting to each park or to Disney Springs. Buses come about every 20 minutes and there is a boat to Magic Kingdom. Staff were all friendly except for an attitude I detected from Marie over the room not being a king. I felt like they didn't want to do much since the room was not booked directly through Disney. She did offer a villa room eventually but my husband likes the lodge. The breakfast was good at the lobby restaurant but you really need reservations. Otherwise, the canteen style was also good for quick style food and the cashier was really nice there.