Deluxe Hotel

India , Chennai (Madras)
Chennai, 8/102,Shandy Road,Pallavaram
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100 reviews shown

10/10

Exceptional

11 Jun 2026

Alexa

Cannot recommend this hotel enough it was extremely clean which I very much appreciate the cleaning crew does a very great job! The ambience and aesthetic in this hotel is unmatched. The bed is very comfortable in the staff is very friendly. Also make sure to stop by Gracie’s in the morning the avocado toast is so good.

Self

10/10

Exceptional

09 Jun 2026

Shelley

Driftwood was fun!

10/10

Exceptional

09 Jun 2026

Kris

Very nice and intimate!!

Partner

10/10

Exceptional

09 Jun 2026

Alexa

What an excellent experience staying at this hotel. Immediately you walk in and you are greeted with this wonderful scent in a beautiful front entrance and lobby. The front desk staff was extremely nice, informative and was great. I very much appreciate that. The hotel is very clean and I stayed here in two different rooms in both of the rooms were very clean which is very important to me. The hotel is also very quiet which I appreciate. The bed is super comfortable. Definitely stay here. I have no complaints.

Self

10/10

Exceptional

07 Jun 2026

Jeanne

They assigned me to a suite instead of a 2 queen bed room, but that worked out okay in the end. However, the couch was covered with a stretchy couch cover because the underlying leather cover had worn away. I would think they could afford re-upholstering a couch or just buying a new one?

Friends_and_family Family

4/10

Poor

06 Jun 2026

Emma

There was black mould in the bathroom on the ceiling, the furniture was dilapidated, the bed wasn’t comfortable, and the water was lukewarm, even when turned all the way to hot. The front desk staff was nice. The hotel looked like it was charming at one point but hasn’t been kept up at all

Partner

10/10

Exceptional

04 Jun 2026

Tracy

Lovely place lovely staff. Restaurant has odd hours. Be sure to check with front desk if you plan to have breakfast

10/10

Exceptional

03 Jun 2026

Velen

Atmosphere was perfect with the theme of hotel. The pics the colors everything. We had a fantastic time. Didn’t have time to hit happy hour but breakfast in the morning was amazing and hit the spot. Can’t want to stay there again.

Partner

10/10

Exceptional

01 Jun 2026

Mary

Loved the atmosphere and staff. Rooms were comfortable and the bar was wonderful.

Partner

10/10

Exceptional

01 Jun 2026

Maketa

Amazing overnight staff! Kind, and very thoughtful. Each staffer took very good care of me, and my safety.

Cheers from Philadelphia.

Dr Jolly

Self

10/10

Exceptional

01 Jun 2026

HANNAH

Clean room. Helpful staff. Quick check in and out.

Partner

10/10

Exceptional

29 May 2026

Maybelle

The place is well-located near the top areas to visit in the city. The room is clean, tidy, and equipped with everything you might need during your stay. Our only concern is that there is no ventilation in the bathroom.

Family

10/10

Exceptional

19 May 2026

Jeffrey

Gracie’s was very good!

6/10

Pleasant

13 May 2026

James

It was classy, and nice but when I went to shower there was no hot water😢 so that brought the rating down... and the 2 clowns at the front desk thought they were comedians..! Trav, over and out a here...😩

Self

10/10

Exceptional

12 May 2026

Kathryn

Great bar and great decor. I love Hotel deLuxe!

Self

10/10

Exceptional

10 May 2026

Doreen

Consistently fabulous.

Partner

10/10

Exceptional

10 May 2026

wayne

Great bar for all you mixologists! Hip, non-corporate place to stay

10/10

Exceptional

08 May 2026

Gabi

The restaurant was amazing
Great variety of options and delicious food. The bar was also outstanding. Would definitely recommend

10/10

Exceptional

06 May 2026

rosa

Ideal location if attending a game at Providence Park

Partner

10/10

Exceptional

05 May 2026

Jaquetta

Clean room and essentials staff was friendly

Self

6/10

Pleasant

04 May 2026

BARBARA

Room was tiny with no outlets for charging anywhere near the bed. Room was not attended (they clean every third day) so glasses were not replaced or garbage emptied. Keys kept not working meaning I had to go to lobby to have the keys reprogrammed pretty much every time I returned. Rooms a bit tired (hole in the door where a security chain once was). Linens clean but furniture kind of falling apart.

Friends_and_family Family

8/10

Excellent

03 May 2026

Genevieve

The room was a little damp feeling and the window wasn’t a real window. Also the water in the shower did not drain well and I would be standing in shower water after a few min. But staff was nice, bed was comfortable, and the bath products they use were nice

Partner

6/10

Pleasant

02 May 2026

Heidi

It was understaffed. We were there 4 nights and got no towel change until we called front desk and learned you have to call front desk to get one. I said there’s no notice in room to that effect. They said they just changed the policy that day—a rather obvious lie. No help with luggage. Every response to whether something could be fixed, eg super noisy toilet? Like a jack hammer, was oh it’s a more than 100 year old building. But they’ll look into it—we saved that one for check out because we figured they’d do nothing anyway.

It does have funky charm, art deco style, period movie star photo art. So if you have no needs, don’t care about them not coming into to refresh your coffee station even though you put the “lights, camera, action” tag on your door, and don’t mind a $900 bill for the room, which included daily garage parking and 4 breakfasts for 1, then you’ll be happy staying there. They did leave small apples out at a tea/coffee station in the lobby. So that’s something you get. One or two staff members were nice and tried to be helpful but were outnumbered by those who thought no help was the perfect norm. To be accurate when we arrived and our room was very cold, we got a portable heater and we did get new towels (and a sheet change) after 2 nights because we called front desk. Forgot to mentioned large noisy blower outside one window (which never stopped despite staff claim to contrary) and industrial view out other.

Partner

6/10

Pleasant

30 Apr 2026

Peggy

The staff was great, but there was no coffee in my room ( decaf only) and no cups at the coffee bar in the lobby. Hotel seemed rundown and a bit sad. Surrounding area as well.

Self

2/10

Poor

29 Apr 2026

Robinsson

I recently stayed at this property and, unfortunately, my experience did not meet even basic expectations.

To start, I was surprised to be charged an additional $45 for parking without clear communication ahead of time. As a guest, I expect transparency—especially when extra fees are involved.

When I entered my room, although the space itself looked decent at first glance, the cleanliness was not acceptable. The carpet had visible stains, which immediately made the room feel poorly maintained and unhygienic.

The next morning, I asked about breakfast and was informed that it was not included with the room. While I understand that not all hotels offer complimentary breakfast, this was not clearly explained during booking. Additionally, the front desk staff member I interacted with that morning lacked professionalism and did not provide a welcoming or helpful experience.

Another major concern was the parking situation. Accessing the parking lot after 10 PM was confusing and inconvenient. The entry and exit process is not clearly marked, making it unnecessarily difficult for guests to navigate—especially at night.

Overall, this stay was disappointing due to poor communication, lack of cleanliness, and unprofessional customer service. Management should take these concerns seriously and focus on better staff training, clearer policies, and improved maintenance.

I would not recommend staying here unless significant improvements are made. Guests deserve a clean, transparent, an

Family

10/10

Exceptional

29 Apr 2026

Robert

I liked everything about this place. Staff was very courteous and good at their jobs. From the front desk, to housekeeping, to the suits. Chill atmosphere, and room was very nice and clean. I would highly recommend staying here if your heading to Portland. Will definitely stay here again in the near future. Thank you Hotel De Luxe

Family

4/10

Poor

29 Apr 2026

Kelly

Our stay was for two nights. Room was clean. Hotel was fairly clean. Staff responded to request for extra towels the next night. However, the shower didn't work properly, and it was basically unusable. We let the staff know after our first night. They sent someone up to repair it, but it wasn't fixed correctly. Based on that experience alone we would not recommend or return to this hotel. There was no manager on site to handle our complaint. Upon checkout, the front desk staff handed me a handwritten email address of a 'manager' who is in Texas. No business card or general information about corporate was provided even though I asked. The front desk staff seemed clueless to how to respond to this. I emailed the itinerant manager, and have not received a response. This is quite unfortunate. Based on this experience, I would not return or recommend this hotel.

Partner

10/10

Exceptional

29 Apr 2026

Debra

The staff was amazing. Everyone was friendly, helpful and went out of their way to make us feel welcome and at home. The hotel was clean and inviting. The location was great and parking was great. I highly recommend Hotel DeLuxe. They hosted our bridal tea party in their screening room. It was lovely and again the staff was remarkable. The food and atmosphere was great. What a perfect weekend stay with family and friends.

Family_with_children

8/10

Excellent

28 Apr 2026

Ashley

The whole experience was wonderful. The driftwood room is exquisite, however the bartender Myla was unbelievably rude.

Partner

10/10

Exceptional

28 Apr 2026

Richard

Always a lovely stay. Clean room and helpful staff

Self

6/10

Pleasant

25 Apr 2026

NOEMI

10/10

Exceptional

23 Apr 2026

Joel

Great place to stay on Decatur at the edge of the French Quarter. Super close to tourist attractions (steamboats, and trolly stop). Secret “entrance” to hotel via PJ’s coffee’s shared bathroom access door was great as our elevator to our floor was right inside that door!
Staff was super helpful and pleasant. Very quiet despite proximity to Quarter as courtyard is actually formed by building surrounding it (mostly the inn itself). Again, great location, great staff. Low key, quiet, but super close to all of the Quarter’s fun!

Partner

8/10

Excellent

19 Apr 2026

Mukeni Nadine

The location of the hotel was very convenient to boutiques and restuarant. The rooms needs renovation especially the bathtub

Family

10/10

Exceptional

19 Apr 2026

Chris

Always good here. The staff at the bar was med helpful than previous visits, but overall still 5 stars.

Friends_and_family Friends

10/10

Exceptional

19 Apr 2026

Raquel

Check in was so easy. It’s giving an old vintage Hollywood vibe. The rooms are smaller but perfect and so cute. I just loved the whole feel!

Partner

8/10

Excellent

19 Apr 2026

wen

Good

6/10

Pleasant

17 Apr 2026

Jazmin

With expedia gold i do have extended check out which was offered to me when checking in. So obviously from being out of town and our flight not being until 5pm, i said yes. Day comes to check out and at 12 the cleaning lady told me “i wasn’t aware you had extended check out” so i confirmed with the manager at the front and claimed it wasn’t on my reservation…. He ended up giving it to me after explaining the situation. But at 1pm i get a call from him rushing me out of my room saying “it’s past your check out time” I didn’t even want to argue anymore, I just left.

8/10

Excellent

15 Apr 2026

Kelie

Was traveling with older parents, and the staff was helpful in every way. Loved the bar downstairs for a drink before dinner, and breakfast was fantastic in the morning. Will be back!

Family

6/10

Pleasant

14 Apr 2026

Jose Pablo

The room was alright, didnt have that much of ammenities for a 4 stars hotel plus it does not have a parking unless you pay 40 USD per night

Partner

2/10

Poor

12 Apr 2026

Yasmin

No hot water. Holes in the wall inside room. Bed headboard was coming apart. Hotel hallway had an awful smell. Not all the lights in the room worked. Overall the room was very run down and old.

Partner

10/10

Exceptional

12 Apr 2026

Julie

Lean spacious room with comfy bed. Lots of plugs for phones etc, lovely decor.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Marian

Great restaurants on site. Friendly and helpful staff. Would stay here again

Self

10/10

Exceptional

11 Apr 2026

Watinee

Good👍

10/10

Exceptional

10 Apr 2026

Omar

Excellent location, Amazing…great amenities. Walkable, safe. Highly recommend. A++

Family_with_children

10/10

Exceptional

10 Apr 2026

William

We absolutely loved our 4 night stay here in a king size room looking east towards downtown Portland. Great property in a great location. Very comfortable bed, tiny but comfortable room with a very good shower and a small refrigerator, plus plenty of drawer and closet space. The staff was excellent and friendly, the hotel restaurant and bar are classic and the location in downtown Portland is perfect for walking or driving. Their parking garage across the street was easy to access too and reasonably priced. We definitely plan to stay here again!

8/10

Excellent

10 Apr 2026

Tony

We had a problem with the sink in the washroom. The staff was on it . David the gm was great . Sorted us out :)

6/10

Pleasant

09 Apr 2026

Kenedie

No air conditioning. The hotel heaters were on even in the lobby even though it was in the high 70s F outside in portland. The room was hot the entire stay. Some things were broken or a bit dirty in the hotel room. The hotel room door would not open after trying it way too many times, we had to ask someone from the front desk to open it. He ended up having to push his weight into the door to get it to open. We then also had to do this every time we wanted to go into the room. Parking is close. Staff was really nice. The beds are nice. The bathroom was nice. There was a very large industrial massive pipe on the side or the hotel (not sure what the purpose is) its loud and right outside the hotel window so we had to listen to that during our stay. Hotel has a funny older building type of smell.

Friends_and_family Friends

10/10

Exceptional

07 Apr 2026

John

Front desk was very nice.

Leisure Self

6/10

Pleasant

06 Apr 2026

Bridgette

We checked in around midnight

10/10

Exceptional

05 Apr 2026

LOUIS

Great staff! Cool hotel

Self

10/10

Exceptional

04 Apr 2026

Frank

Loved the décor and theme.

Partner

10/10

Exceptional

04 Apr 2026

Raymond

room was great and location is excellent

Business

8/10

Excellent

25 Mar 2026

Patricia

Clean spacious room with shower/tun combo. Large TV (bigger than 36” in the room amenities) quiet room coffee and tea service in the room. The only issue I had was the staff not contacting me when my room was available like they said they would and the general woman’s bathroom not having any soap in it and I was told that I it wouldn’t be any soap into the Housekeeping person came in at 2pm (it was around 12pm) I was offered sanitizer that was at the front desk for the workers but had barely any left in the bottle.
Staff should have access to stock the bathroom when needed

We didn’t have breakfast or brunch at Gracie’s because it was a bit pricey and the area has many good breakfast option that are in walking distance or a few train stops away. The train station is literally 2 short blocks away. We did have cocktails and happy hour and dinner are more than a couple of nights at the Driftwood lounge on site. It’s super dark and you need to order your salad dressing on the side but the drinks are good.

Partner

8/10

Excellent

25 Mar 2026

David J

Hotel, though historic, needs some updating.

Partner

10/10

Exceptional

24 Mar 2026

Jaclynndiane

Nice hotel

Friends_and_family Friends

10/10

Exceptional

23 Mar 2026

Ellen

Clean, quaint and very friendly staff. Love this boutique hotel!

Self

10/10

Exceptional

22 Mar 2026

Danielle

Fun bar ambience. Fun date weekend. Walkable to many places. Very clean. Was nice to be able to leave car in garage beyond check out time

Partner

10/10

Exceptional

21 Mar 2026

GEOFFREY

Almost perfect.
Wish there was a mini fridge and a microwave in the rooms.Even cheap motels provide them. $7 for a bottle of water?

Partner

10/10

Exceptional

21 Mar 2026

Axel

The staff was friendly and accommodating, the beds were comfortable area felt fairly safe. Parking garage was closed after hours and monitored 24/7 overall pleasant stay would definitely stay again!

10/10

Exceptional

20 Mar 2026

Ryan

Swank vintage vibe, cool fixtures and touches in the lobby and room (I’m assuming they’re original).

Self

10/10

Exceptional

19 Mar 2026

Alejandro

Comfortable bed,good water pressure clean bathroom near OHSU and other important places

Partner

8/10

Excellent

17 Mar 2026

Colton

Clean room and very nice hotel overall. Staff seemed nice but didn’t need to interact with them much. All that said, the shower was ice cold no matter what I tried. Kinda messed up my morning so they lose a star.

6/10

Pleasant

16 Mar 2026

David

I really wanted to love Hotel Deluxe in Portland. The building itself has that classic old Hollywood charm. Walking into the lobby felt like the kind of place where Bogie and Bacall might have stayed in the 1940s. The lobby, elevators, bar, and even the hallways are grand and elegant and gave a wonderful first impression. Unfortunately, the room itself felt a bit subpar and dated compared to the rest of the hotel. It was very large, which was nice, and the bed was comfortable, but there were some noticeable issues. The headboard had tears, the picture above the bed was slightly off center, and one of the dresser drawers would not stay closed and kept sliding open. The oversized curtains also would not fully close because they were blocked by the dresser. Heating was also a challenge. There was a small mini split that barely warmed the room unless you were sitting under it on the couch. We asked for extra blankets, which were brought up promptly, but they were stiff and heavily starched. They reminded me of the blankets you see handed out to recruits in old army movies, not ones in a botique hotel.The bathroom was clean, but the water temperature was difficult to manage. It started scalding hot, then turned freezing cold with no middle ground, and once the hot water disappeared it never came back. There was also a noticeable draft in the bathroom. The staff were pleasant and the common areas are truly which made me wish the rooms matched the charm of the rest of the hotel.

Partner

8/10

Excellent

15 Mar 2026

Jesus

The hidden fees are the killer. $40 for parking in their garage. The resort fees and just the fact that they aren’t disclosed ahead of time. It’s an old building with great rooms. The staff was great.

Self

2/10

Poor

13 Mar 2026

Véronique

The hotel was lovely and perfectly situated. Our room was very clean and comfortable and quiet. I will definitely stay here again.

Family

10/10

Exceptional

11 Mar 2026

Large corner room with fab view (#603)
incredible brunch, gorgeous lobby. Driftwood room is a storied bar with tons of atmosphere.
Downtown locale was perfect for our two nights in Portland.

Friends

10/10

Exceptional

10 Mar 2026

Chris

Great rooms! Great staff!

8/10

Excellent

10 Mar 2026

Emilie

Comfortable bed, friendly staff, clean. Tiny bathroom but it was fine for one night.

Partner

10/10

Exceptional

09 Mar 2026

Wes

What a gem! Beautiful old building with awesome decor in a great location. The bar has not changed much since the 50’s and you can imagine all the great conversations that have been had there over the decades.

Self

10/10

Exceptional

09 Mar 2026

Dennis and Sharon

Thank you for making our stay pleasant everyone was great.

Partner

4/10

Poor

08 Mar 2026

Lucien

Good location and very fast WiFi. It’s centrally located and the nearby MAX rail makes it easy to get to and from the airport.
However, the hotel feels a bit dated and could use some updates. Staff were not particularly friendly or attentive, and the front desk was often empty when assistance was needed. The bedding could also be improved for comfort.

Self

10/10

Exceptional

08 Mar 2026

Alexandra

Comfy beds, close to everything. Parking secure. Would stay again.

Partner

2/10

Poor

07 Mar 2026

danielle

The outside of the property is absolutely COVERED in feces. It ruined my stay amp

10/10

Exceptional

07 Mar 2026

Jasper

Very cool hotel with Hollywood theme! Quiet and safe neighborhood and easy parking access.

Friends_and_family Family

4/10

Poor

06 Mar 2026

Grayson

No hot water in first room, had to switch.
Dust collected on bed’s headboard, hair in the bathroom that wasn’t mine, and mystery stains on the curtains… I elected to not explore the other facilities contained based on my experience in the room.
Staff’s kindness and customer service was the silver lining.

Self

6/10

Pleasant

06 Mar 2026

Lauren

It is a good location and has all it needs to with a good size room. Will say I found hair and didn’t have bath towers. I also keep having to get room key shocked. It was as ok stay.

Self

6/10

Pleasant

05 Mar 2026

Tracie

The price is good, but the noise level isn’t great. The front desk staff weren’t friendly. Personalities of three different front desk staff were flat. Gracie’s for breakfast was lovely and the hostess was excellent! We were told that parking was $20 per night and at checkout we were told it was $40 per night.
The lobby should have coffee all day. I tried to have a cup of coffee at 9:45 am and it was iced cold. So amenities were poor in my opinion.

Friends_and_family Friends

6/10

Pleasant

04 Mar 2026

Michele

Only received decaf coffee in room, took over 30 min to get it delivered. No hot water for a shower- ended up with none. Room cute, breakfast was nice but won’t stay again.

8/10

Excellent

04 Mar 2026

Kristina

It was freezing in the rooms but they provided space heaters

2/10

Poor

01 Mar 2026

Alaina

Amenities not as listed. $40/day parking. Water bottle in room is $7 (LOL). Walls/roof was cracking. Toilet was basically a public washroom style.

Partner

8/10

Excellent

01 Mar 2026

Lauren

Staff

6/10

Pleasant

01 Mar 2026

Nicole

The room was clean overall. The bathtub had stains which felt weird or unclean. I assume it was clean because everything else in the hotel was clear.
In our room, the smoke detector had a consistent flashing night. At different stages of sleep this could be disruptive.

The staff was friendly and helpful.

Family

8/10

Excellent

27 Feb 2026

shante

Nice hotel and cool staff. Really clean! Much smaller than it appears in the photos. The bar is pretty smal, but beautiful! We revived the best Long Island we've ever tasted. We ended up having to Uber into town because the Customer Service for the girl informed us that it's $40 for parking. Also, the steak that comes with the Steak Frites is really small, but it was still delicious.

10/10

Exceptional

25 Feb 2026

Louis

A very welcoming staff and one of the cleanest hotels I have been to in a while.

10/10

Exceptional

24 Feb 2026

Adam

Beautiful decor and friendly staff. My wife and I had a great getaway without the kids. Our room was clean and as advertised. We loved the lounge and just walking into the lobby feels like you are where you want to be. Great hotel.

Partner

10/10

Exceptional

23 Feb 2026

Stacy D

An amazing hotel and experience! Such a fantastic staff and amenities!

Self

10/10

Exceptional

23 Feb 2026

Scott

Great check-in and clean room

10/10

Exceptional

22 Feb 2026

Keith

We love the hotel, and have stayed a number of times. The bathroom could stand to be updated. Would also be nice to have a Keurig style coffee maker in the room.

Partner

8/10

Excellent

20 Feb 2026

Jack

Great atmosphere and the rooms were nice! Ken was fantastic

Partner

8/10

Excellent

16 Feb 2026

zhijun

Everything is good except the hot tub is not hot enough

10/10

Exceptional

14 Feb 2026

estefania

The staff was very kind and attentive. The room was clean and bed was very comfortable. Shower was nice, water pressure was not very strong but for an older hotel that makes sense. Overall a great stay and I would stay here again!

Leisure Partner

10/10

Exceptional

14 Feb 2026

Kathleen Rose

The room was great and the location awesome.

Leisure Partner

10/10

Exceptional

13 Feb 2026

Dan

Amazing staff and excellent rooms and design

Leisure Partner

2/10

Poor

13 Feb 2026

Daniel G.

Price doubled from what I reserved on Hotels.com, and when I explained that I had been double charged, I was told I was wrong.

Plus, used coffee bag in coffee pot, and someone let themselves into my room (before check out) without knocking, thus disturbing my business Zoom meeting.

10/10

Exceptional

08 Feb 2026

Michelle

Clean room. Great staff. Very comfortable!

10/10

Exceptional

08 Feb 2026

William

Great staff!

6/10

Pleasant

07 Feb 2026

Terry

We visited Hotel Deluxe as part of a celebratory trip for a milestone birthday. We told the hotel this in advance. They messaged three times to see if I wanted to purchase chocolate dipped for $35!!! We booked a suite, I thought it would have a separate room, it didn’t. Perhaps my fault for thinking it would be a typical suite- it was just a bigger room. They surprised us with a note to say happy birthday and provided 2 bottles of cheap water. Nothing else. We booked the hotel because it was a VIP Expedia property- as a Platinum member- I received a discount on parking- that was it. No upgrade, nothing. We had one robe in our room. Surprising as there were two of us. It was dirty and had long black hairs on it- I suspect it may have been left behind by another guest. The bed was very soft. The room had a funny smell. The hotel lobby was lovely. I wanted to visit the bar, but it didn’t open until 4pm. All in all, it was ok- nothing special. It’s a 3 star hotel, not good enough for a 4th star.

Leisure Partner

10/10

Exceptional

04 Feb 2026

Kim

Location is very good! Staff is super nice .. bed was one of the comfiest ever. Rooms are old but has been updated a bit :) good for the price!

Leisure Partner

4/10

Poor

01 Feb 2026

STEPHANIE

Two stars only because the staff was very friendly & helpful. However, I stayed in the King Premier Suite and was extremely disappointed. The old saggy throw pillows and scuffed up furniture looked like it came from a frat house. There was some sort of ventilation pipe outside the windows that was disturbingly loud. I expect more from a boutique hotel downtown. I will not stay here again.

Leisure Friends

4/10

Poor

30 Jan 2026

Krista

Not great at all. They charged