Jaypee Residency Manor

India , Mussoorie
MUSSOORIE, Barlowganj Mussoorie Uttarakhand 248122
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50 reviews shown

10/10

Exceptional

09 Jun 2026

Kavita

It was overall awesome experience

Partner

10/10

Exceptional

02 May 2026

Puneet

Great stay.

Family

6/10

Pleasant

13 Apr 2026

Parth Sarthy

Property is huge and well maintained. The staff is very courteous and helpful.

Biggest problem we faced in the green room was there was a group of people listening to loud music and partying till late night in the common garden. It was a terrible experience. Our kids were not able to sleep. Thanks to Aman he confronted them and requested to lower it down around 11.30 pm.

But the the lady at the reception, Preeti, was seemingly very arrogant and didn't even bother to acknowledge our complaint. Hospitality means

4/10

Poor

12 Apr 2026

Krishan

Poor

10/10

Exceptional

20 Mar 2026

Prabhjot

Very great experience

10/10

Exceptional

19 Feb 2026

Dimple

Excellent location and service!

Family_with_children

6/10

Pleasant

18 Feb 2026

RAMAN

Hotel did not describe that they are two different buildings to this Resort . Where I stayed had to go by shuttle service to restaurants breakfast area and same for Health club usage . This to me should be mentioned clearly on the descriptions. Staff was very courteous but rooms too seem very run down and overused and noisy corridors

Self

10/10

Exceptional

16 Feb 2026

Bhavesh

An excellent experience with spacious, clean rooms and courteous staff. A special shout-out is given to Mamta in the restaurant for going above and beyond to handle needs over three days. The overall stay was good and highly appreciated.

Leisure Family

10/10

Exceptional

31 Dec 2025

Lalit

Great room, good staff

Leisure Family

10/10

Exceptional

29 Nov 2025

kuldeep

yes all was well.a very good team at the hotel and in restaurent as well.

8/10

Excellent

06 Nov 2025

Vishesh Kamal

Room amenities and equipment need an upgrade

Websites whnenbooking need to clearly state the booking difference between the 2 towers.

I didnt know breakfast & 95% of the activities are in the main tower

8/10

Excellent

23 Sep 2025

Pranshu

When reaching property there was almost no visibility due to fog. I would have appreciated a text message or call before arrival updating me of the situation and some advice to checkin before early evening..

4/10

Poor

28 Aug 2025

Puja

The property is old and at the price I expect breakfast to be included.

Business

10/10

Exceptional

21 Jun 2025

Hemant

The property is a few Km before the city centre and that’s what makes it really peaceful, it’s huge with plenty of amenities and very serene

Leisure Family_with_children

2/10

Poor

27 Dec 2024

Saksham

Room okayish

Room size was great but the food was pathetic and room heater wasn’t working properly. It took them good time to get it fixed and didn’t change our room before that.

Partner

8/10

Excellent

05 Jun 2024

Ankit

Nice but people at reception were rude..

Leisure Family

10/10

Exceptional

11 May 2024

Satinder

Very nice loacation and best in the area.

Leisure Family_with_children

10/10

Exceptional

13 Jan 2024

Gurprit

JP in Mussourie is a bit underrated!

Service was absolutely fantastic. But it’s partly because they have cheap “interns” doing the rounds.
The room was very comfortable, but 1. The entrance light was not working, 2 the shower door gasket is very old and shrivelled, so the water leaks out.
The restaurant food is good to very good, but prices are way out of line. Same with liquor.
The morning breakfast buffet is “free” and there is good variety and choices. The staff goes out of their way to accommodate special requests.
The cultural events and high tea in the afternoon is great. But as it gets chilly in the later afternoon, the bonfires are inviting. But, as I discovered, also very expensive! It might be good for the hotel to light at least one big fire for all guests to enjoy.
All in all, a very good experience, but the property could use a bit of TLC.
Nevertheless, if you ignore the small “issues”, and focus on the beautiful nature surrounding this property, you will have a great time.

Friends_and_family Friends

10/10

Exceptional

03 Jan 2024

Mohit

I visited with my family with 2 kids and we thoroughly enjoyed the property. Though property is not on mall road, it is self contained - be it valley views or Mussorie view or lot of games for your family and kids to enjoy or the heated pool.
Highly recommended.

Leisure Family_with_children

10/10

Exceptional

02 Jul 2023

CHETNA

Over all good experience
Hotel has positive vibes

Leisure Family

10/10

Exceptional

02 May 2023

Gauravi

It was a beautiful property with panoramic views of mussoorie. Great food and awesome spread for breakfast.

Leisure Family

8/10

Excellent

01 May 2023

Priyesh

Amenities and property on the whole were great. However, room quality was not upto the mark ( wooden flooring having sharp nail in one place and sliding wardrobe not opening etc.)

Leisure Family_with_children

10/10

Exceptional

06 Feb 2023

Upinder

Booked this stay for my parents anniversary and they loved it there!

Good Service

Friends_and_family Family

10/10

Exceptional

30 Aug 2022

Kaushal

Friendly staff who provided excellent service.

Leisure Family

4/10

Poor

24 Apr 2022

SHASHI

Don’t use surrogated language instead clear cut ai

Hotel.com cheated us by making booking without breakfast and using surrogated language in booking confirmation which gave us impression that breakfast is free for which hotel misbehaved with us about the payment, whole experience was terrible and we avoided doing breakfast next day and checked out early

Friends_and_family Family

10/10

Exceptional

31 Mar 2022

Tardeep

Location is very nice. Staff is nice.It is suggested that hotel should give the facility of shuttle for going to Mall for the benefit of Guests.

Leisure Family

10/10

Exceptional

30 Mar 2022

Vimal

Excellent location connecting Debra Dun and Mussoorie

Leisure Family

8/10

Excellent

15 Feb 2022

Rajeev

Disappointing

The rooms given were not in the main building but far away. Had to go there for every meal. Highly inconvenient. Definitely not expected from a hotel like JP.

Friends_and_family Family

10/10

Exceptional

01 Oct 2020

CHARANJIIT Siingh

The hotel is well maintained. Beautiful location. Very helpful and courteous staff

Partner

4/10

Poor

14 Nov 2019

Amansidhu

Air conditioning was not working
When I informed to front desk they said our air conditioning not working, even vent was also not working.
I said outside temperature is 23 Celsius but front desk said sorry our air conditioner not working.
I said it’s five star and we paid lots of money
You can change my room
They said all room has same air conditioner.
Sorry

Business_and_leisure Self

10/10

Exceptional

02 Nov 2019

Verified traveler

Outstanding service and a great location. Food was excellent

Friends_and_family Friends

10/10

Exceptional

25 Oct 2019

Rajan

Excellent

Just excellent

Business

10/10

Exceptional

14 Jun 2019

Verified traveler

Book this hotel!

Great hotel and good stay.

Partner

10/10

Exceptional

01 Jun 2019

Yazuvinder

Its an awesome place with bful ambience & view. A great place to relax & rejuvinate..

Family

8/10

Excellent

22 Mar 2019

Verified traveler

Nice property with beautiful views. The staff was weird. I go to them asking for them to arrange a taxi so I can go around the city. They were giving me the phone number and told me to call myself. I'm from overseas and not familiar with this country or city, if your guest asks for you to get them a cab, you get them a cab!

Leisure Family

8/10

Excellent

25 Dec 2018

Verified traveler

I went here with my family and had a great time. The view from the terrace is mesmerising. On the terrace you have basketball and badminton plus some fun swings for kids. We also had a great time playing other games like pool, table tennis and snakes and ladders. The morning buffets were amazing and so were the other meals. Don’t forget to visit manor caffe in the valley view tower. It has some amazing views.

Friends_and_family Family

4/10

Poor

04 Nov 2018

Ayush

The property infrastructure is good. But scores poorly in terms of service. The overall tone and tenor of the staff is not upto 5 star standards. It took 7-8 calls for housekeeping to bring a single blanket at night. When asked for extra water they gave water RO water in dirty bottles. The amount of money they charge for a one night stay is not worth it at all. Spend an extra few bucks and stay at JW Mariott instead!

2/10

Poor

02 Oct 2018

Nomissivad

What An Utter Disappointment

We had one night in Mussoorie and I wanted it to be special. We had a choice between the JW Marriott and Jaypee and I am so sad that I made the wrong choice. Jaypee is described as a five star hotel but I have no idea who would ever rate it as anything more than a three star hotel at best. From the moment we arrived until the moment we left, it was a terrible experience with so many problems it is difficult to list in such a small review. The place is terribly worn out and grubby, the rooms need renovating desperately and I was at the point of not wanting to sleep in the bed because it was all so grim. A depressing hotel which prides itself on the amazing views but anyone who has been to Mussoorie before will know that any hotel regardless of their star rating has amazing views. I would recommend that anyone looking into a trip to this beautiful part of the world avoids this hotel like the plague. An expensive and awful experience, it almost felt like I was a victim of racism as the only white person in the hotel.

8/10

Excellent

03 Aug 2018

Verified traveler

Happy with the room but not sure got the best deal

While the front desk manager was cordial and told me that my room was upgraded, I was not sure whether this was really true. My room was almost at the end of a long winding corridor, its windows opened to a view of oncoming pathway (hence noisy vehicles jumping over the road hump, all round the day), view was obstructed by the compound wall, and had no balcony of its own. The type of room being reserved should be shown to the client and also fixed. Even upgrading should be done with the consent of the client after the two options are shown to the client for comparison. One should not get a feeling that because we went through Hotels.com booking site, we were palmed off some room which is in least demand.

Family

4/10

Poor

18 Jun 2018

#room406

Though property location is nice but then services are poor. No shuttle as promised by hotel and they leave you on your own to arrange drop and pick to The Mall Road. My next door neighbors keep partying and spoiling the whole garden in front of my room ... took all the chairs provide in front of room and nowhere to sit as the chairs was not returned and if next morning when wanted to sit outside to enjoy morning coffee .... notice the chairs returned in morning with food stains all over and you cannot sit. Not worth spending $700 for two nights ... only stay in this property if you have your own car

10/10

Exceptional

03 Apr 2018

Mohit

Excellent Stay !

Excellent stay, food was amazing.... Terrace view was great , plethora of activities for kids and guests ... Friendly staff & quite near to the mall road too !

Family

6/10

Pleasant

20 Jan 2018

Harsharan kaur

Trip

Was good

Family

8/10

Excellent

19 Sep 2017

Pankaj

Nice stay

It was nice

Family

6/10

Pleasant

17 Sep 2016

Anjali

I wanted to settle my account by a Visa card. The manager in charge quoted me a different amount I agreed while biking with Expedia. When I asked him about this he took a bit of offence saying ,"I know the price of the rooms, and I am not going to refer to Expedia on what I agreed to pay". I repeatedly told him I booked through Expedia, but he was not agreeing. Then he called someone and told me that I could pay a different amount, which was still not the price I agreed to in Expedia. I basically stopped there and told him that I'll take care of this in the following morning.
The person in the morning was a pleasant chap and to my pleasant surprise did quote me the exact amount I agreed to in Expedia. Howeaver, none of their machines could process the three Visa cards I had. I just walked half a mile to get the cash out from a bank ATM using one of those cards and settled the bill.
I did not have complementary internet which is a shame for any 5star hotel. I had read another review before about this, but did not believe it. Now I do.

10/10

Exceptional

26 Sep 2015

Narinderjit

Happy couple

Amazing views, beautiful buildings. Loved it

Partner

10/10

Exceptional

04 Aug 2015

L.N

Excellent ambiance and staff courtesy

The views from the hotel are gorgeous. The room is pleasing.

8/10

Excellent

19 Apr 2015

SATHEESH

good.

Service need improvement.

Family

10/10

Exceptional

30 Mar 2015

vibhor

Beautiful hill resort

Far away from the maddening Mussorie crowd, amidst pristine hills and forests. The staff are super friendly. Food is delicious, although vegetarian options at the restaurants are a little limited. Kids will love the heated pool. Some renovation at the main entrance produced a slight inconvenience but nothing major. Heartily recommended

10/10

Exceptional

25 Feb 2015

Lyudmila

Great getaway, relaxing place.

Nice, clean, good food, great service.

Partner

10/10

Exceptional

23 Feb 2015

Jagmohan

AMAZING PLACE FOR FAMILY