Name: The Grand Ambassador
Address: Railway Rd Phagwara Pb 144401, Phagwara, 144401, IN

8/10

Excellent

09 Jun 2026

Jaswant

I was very satisfied with hotel
J malhi

2/10

Poor

29 May 2026

HITESH

Very disappointing experience at The Grand Ambassador. The staff was extremely rude and unprofessional. They don’t know how to talk to guests respectfully, and the service was terrible from start to finish. I expected basic manners and hospitality, but this hotel completely failed. I would never visit this hotel again and would not recommend it to anyone. Worst behavior by hotel staff.

2/10

Poor

08 May 2026

Buta

Nice place

Staff was good

Apart from the point they broker into my friends suitcase lock trying to enter it and also went through my bag and stole my holiday money.

Even on video it showed a long time period they took cleaning my room twice the time period they allocated usually

But as usual customer isn't right

May God bless them repeatedly like those who took willingly

Friends_and_family Family

10/10

Exceptional

02 May 2026

Mandhir

Front desk and all staff are very helpful.

Self

8/10

Excellent

16 Mar 2026

Bijay

Great food and staff nice and clean environment, would stay again.
Food a bit pricey

10/10

Exceptional

01 Mar 2026

Jasvinder

The hotel is convenient and clean. The staff were amazing and food like home cooking. An extensive selection of menu. Mr. Rajit at the front desk made you feel like home while

10/10

Exceptional

23 Nov 2025

Harpreet

Lovely hotel. Great service. Always very prompt when requesting help. Would definitely recommend.

Friends_and_family Family

8/10

Excellent

17 Nov 2025

Makhan

Clean hotel and room, friendly staff and reasonably priced. Close to the train station and stores.

Leisure Partner

8/10

Excellent

09 Nov 2025

Suj

We had a nice stay, the hotel was nice and clean, room was clean but could have been cleaner, such as bedside lights, they were covered in dust. The bathroom was nice and clean and would advise to change the mat in the shower as it was quite rusty and filthy but other than that it was clean. We just moved the mat out the way.
I was sceptical to use shower, as the initial room, the pressure was very low so we had our room changed. In the second room, the shower was much better and water was nice and hot. But overall we were happy with our stay, especially for a hotel in the midst of phagwara which was very convenient. It can be a bit loud when there's a party downstairs but we were so tired we had no problems getting to sleep, beds were very comfortable. The best part was the staff who were very friendly, attentive and very helpful. They were available 24/7 for whatever we needed so big thank you to the staff. Thank you for a lovely stay.

Leisure Partner

10/10

Exceptional

28 Aug 2025

Jaspal

Very clean and near shopping

Family

6/10

Pleasant

28 Jul 2025

GURMAIL

GOOD

6/10

Pleasant

01 Apr 2025

Verified traveler

Generally the staff were friendly and polite. The room layout was a disappointment for an executive room. The fridge in the room was missing, only an empty fridge cupboard. the full length mirror was covered by one of the two chairs, the other chair was in the alley infront of the bathroom door, and infront of the window. The suitcases area and the clothes/safe cupboard was in the corner with no light in the area, making it difficult to find things especially at night.

Partner

8/10

Excellent

19 Mar 2025

Des

Stayed here a few days. Good hotel, friendly staff, nice restaurant and Bar. Only negative is the water pressure in the shower and taps was very low.

Leisure Self

2/10

Poor

26 Feb 2025

Kiran

This hotel hosts parties and there is no consideration for other guests. There is no sound proofing in rooms and parties were EXTREMELY loud. We did not sleep and when we complained, nothing was done. Would not recommend.

8/10

Excellent

25 Feb 2025

hardev

The property is in good location, with easy access to the city and highway

Leisure Family

10/10

Exceptional

25 Nov 2024

Verified traveler

The stay at was marvelous with food experience from food , room and environment..

Business Family

2/10

Poor

21 Oct 2024

Harpreet

manager was rude with people and not good guidance from worker

10/10

Exceptional

09 Oct 2024

Rajwinder

Quick and courteous staff! Beautiful room! Loved it

10/10

Exceptional

22 Sep 2024

Manjit

Excellent staff service. Friendly, helpful. Good situ, easy to get to and from. Very safe even in the evening.

Business_and_leisure Partner

10/10

Exceptional

18 Jun 2024

Jasbinder

Stayed at the hotel 2 weeks, it was very clean staff were very friendly and helpful, my stay was was very comfortable and would definitely stay here again.

Business_and_leisure

10/10

Exceptional

05 Jun 2024

Kapildev

All is excellent

Leisure Family

8/10

Excellent

24 Apr 2024

Perry

Close to the the train station which was very convenient. Took less than 10 minutes by foot. The only thing there aren't any good shops near the hotel. I recommend this hotel.

Leisure Self

10/10

Exceptional

31 Jan 2024

Gurdip

The staff at the hotel were all very attentive and did everything to wnsure our stay was comfortable and enjoyable. We would stay again next time we are in India.

10/10

Exceptional

20 Aug 2023

Kriti

I had a wonderful experience with the breakfast chef, the Restaurant manager Mr. Romit, and the front office team member Mr. Rajat at the hotel. The chef's cooking skills were impressive, making the breakfast absolutely delicious. Mr. Katwal's management ensured a smooth and enjoyable dining experience. Additionally, Mr. Rajat and the front office team were welcoming and helpful, making my stay even better. The combined efforts of these individuals contributed to a fantastic stay, and I'm grateful for their contributions to my positive experience at the hotel.

Business Partner

10/10

Exceptional

18 Aug 2023

Elizabeth

I truly appreciated my stay at your hotel. The staff's exceptional cooperation made a positive impression on me. The delicious food and impeccably clean room added to the overall experience, and I found the housekeeping staff to be attentive and efficient. The front office team's professionalism and friendliness were also noteworthy. It's evident that your team is committed to ensuring guests have a comfortable and enjoyable stay. Thank you for providing such a welcoming and well-rounded experience. Looking forward to visiting again soon!

10/10

Exceptional

11 Aug 2023

BIJU

Remarkable satisfaction

Smiling and helpful front office.
Delecious food servings restaurant, Excellent house keeping. (some lags in room service ,hope they can improve).

Overall a comfortable and peaceful experience. Thank You.

Friends_and_family Family

10/10

Exceptional

30 Jul 2023

Verified traveler

4* stay at Ambassador

A good experience overall, frint desk happy to help.

Well recommended

Friends_and_family Family

10/10

Exceptional

10 Jul 2023

Manik

It was an absolute fun staying here. The rooms are clean, the food is amazing and the staff is exceptionally well behaved.. Didn't had the time to interact much with the hotel staff, but one person that I interacted with was Mr. Rajat, he is the front desk operative and is very polite.
Extra 5 stars to him ⭐⭐⭐⭐⭐
Do interact with him if you get to meet him.
Overall a very good experience staying here.

10/10

Exceptional

13 Jun 2023

Ayush

We had a great stay at Ambassador. I wanted my family to have a comfortable stay with great staff response. It is an experience from coming into the hotel, getting greeted and no issues at the reception. The reception guy was so calm and helpful. The breakfast and dining is exceptional. Rooms are so clean.

Business_and_leisure Family_with_children

4/10

Poor

21 May 2023

Verified traveler

Awful

The first room we were given was dusty and dirty. The manafer kindly provided us with an alternative room (which looked cleaner) but bathroom stank foul. Then from about 8-12 midnight there was horrendous noise (music, parting, floir shaking)....didbt sleep a wink! The breakfast was awful (masala tea ok) would bever stay here again. Outdated, dirty
...yuk

Friends_and_family Family

8/10

Excellent

12 May 2023

BALJINDER

Nice tidy modern hotel good location near railway staff are polite and professional.
Rooms are clean with good facilities, restaurants buffet could do with more variety otherwise it’s a great Al cart menu staff are friendly

10/10

Exceptional

04 Apr 2023

Ashvinder

Excellent

From checking in to checking out our stay was great the room was large and comfortable,the breakfast was great with plenty of choices and evening meals was good with large portions and a good selection of mocktails ,would definitely stay again and recommend to everyone

10/10

Exceptional

17 Mar 2023

Bhogal Singh

Excellent property in good condition. Staff very friendly and helpful.
I would single out Simran on Reception who was extremely helpful.
The Roof top terrace was a great place to have an evening meal.

Leisure Friends

10/10

Exceptional

27 Jan 2023

Vivek

I don't know where to begin. The property or the hospitality. Both were utterly impressive. The rooms are well equiped and spacious with good natural ventilation. I stayed at the suite room and the rooms were clean, spacious and refreshing. What could possibly beat the ambience is the hospitality of the staff. Right from check in by Mr Rajat to the gentleman who helped me with my luggage at check out. Warm smiles, great attitude, and extremely helpful and accomodating. I had the pleasure of interacting with the Exe Chef during the breakfast. A very warm gentleman who took the time out from his busy schedule to share pleasantaries with us. I would recommend this hotel to every traveller whether you are on business or pleasure. Thank you The Grand Ambassador team. You have my 6 Stars.

10/10

Exceptional

16 Jan 2023

Manik

Heaven on the earth. You think of a place to stay and it's outstanding . Excellent parking place. Front desk very friendly. Rooms bright and specious. Clean noise less. Toilet is clean, big, user friendly. Dining is very good. Morning breakfast is like a royal treat. Veg, nonveg, continental, Indian... You name it and it's on your table. Dining room service is beyond delight.

10/10

Exceptional

12 Jan 2023

Manik

The Hotel is absolutely brilliant in terms of everything. right from check-in to check-out things are as smooth as ice.
Rooms are Big, clean & wonderful! The FOOD is ASTONISHINGLY good!
Loved the Breakfast, the dinner & the variety it possessed.
Tremendous property & totally recommend to people who are visiting this area for any work related purpose or anything for that matter. 10/10!

Business Partner

10/10

Exceptional

01 Nov 2022

Surinder

Easy access to transport, rickshaw right outside the hotel, raliway station 5 minute walk. Good breakfast, friendly staff

Leisure Family

10/10

Exceptional

23 Sep 2022

Elizabeth

The most exciting service there is. The staff is so connected and happy that it directly affects the guests. We had a great time. Mr. katwal and Mr pawan are wonderful and charming and the kitchen staff love what they do so much that it shows in every bite of the food. Chef Vaneet puts his heart in food and guests. Spending time in this hotel thrilled and excites us very much.

10/10

Exceptional

18 Sep 2022

Ayush

Let's start with ambience right from the reception to the room door, It was beautiful. The room was well placed and planned ofc. Most importantly everything was working from kettle to mini bar. Wifi is fine for work and other requirements. I didn't find anything to complain or deduct a star from review for this hotel in catagory. Rest assured i have another visit in phagwara coming and I'm definitely going to stay here again.

Business_and_leisure Family

10/10

Exceptional

26 Jul 2022

Elizabeth

Best option to stay in Phagwara very comfortable and peaceful staying good location excellent services, best for families and kid's, enjoy hard beverages, bar, restaurant, moreover if you missed the breakfast you loose the best of it, breakfast is excellent and room are best in class, room service are quick and satisfying, will visit again!!

Business Family

10/10

Exceptional

26 Jul 2022

Ayush

Best hotel in phagwara, rather would say best in the region. Always prefer to stay here even for transit to other places. Staff is well mannered. Buffet especially breakfast are just irresistible and lavish. Rooms are well maintained and housekeeping is excellent. Stayed many times in this facility and always had plasant experience. Location is best amd ample parking space for vehicles. Reasonable tariffs and staff at reception is very very courteous and co operative. A special reference to Mr. Katwal , and CHEF Vaneet(coming from the food and beverages team) who were very welcoming, cordial and had great expertise in their respective spheres. The stay became way more homely with the consistent effort and service of them.

Business Family_with_children

10/10

Exceptional

11 Jul 2022

Manik

Good hotel with excellent levels of service. The staff are always welcoming and attentive. Good choice of restaurants and always good food. Rooms are clean with good facilities and housekeeping standards are excellent. Good value overall and the best choice when visiting Phagwara!!!

Business Friends

2/10

Poor

20 Oct 2019

Verified traveler

If you need a quiet good nite sleep then DO NOT book this hotel. Moving furniture noisy all night. God knows what is going on and why, despite staff efforts to stop. TV on and off. WiFi on and off Background music in the corridor too loud. Had to request to turn off almost every day. Had to buy ear plugs to get a decent night sleep

Friends_and_family Partner

4/10

Poor

11 Aug 2019

Verified traveler

Disappointing stay

Hotel was not prepared for any guests. I think the staff is not fully trained in running a hotel else this trip could have been a success. Food was absolutely appalling we specifically mentioned no spices and recieved extremely spicy food. On returning the food I was told there is no refund on returned food. They had the wrong guests to use these tactics, I did get my money back. They should be happy we did pursue on other things. Sorry guys but my last stay with you.

Friends_and_family Family

4/10

Poor

30 Jul 2019

Verified traveler

Annoying background music on all floors played all day until midnight.
Room cleanliness not pleasant.
Noisy due to parties.
Reception staff Randeep was helpful.
Restaurant staff Slevia understood customers request.

Leisure

10/10

Exceptional

16 May 2019

Verified traveler

Lovely clean hotel and excellent stay for nri,s who come and visit from abroad.
Please keep up the cleanliness and hotel up to date.
It is a lovely place to stay!!!

Friends_and_family Family

8/10

Excellent

16 Apr 2019

Verified traveler

Friendly and clean hotel. Good location and had taxi service with good rates. Enjoyed the food in the restaurant. Staff members were polite and helpful. The hotel manager, Joginder Singh Dorga, met a few times and asked about the stay in his hotel, it was nice for him to share about the hotel, which has been built a year ago.
Didn’t like the background music playing in the floors until 11pm at night. Also had lots of students staying who made a lot of noise late into the night.
Overall a really good experience and will definitely stay there again and recommend this hotel to others.

Leisure

6/10

Pleasant

13 Apr 2019

Ranbir

Inexperienced staff, do not listen.

Stayed for 5 days, on check in they had no confirmation of booking, I showed them hotels.com voucher and credit card statement but they still refused on check out presented me with a bill for full stay, I again gave them proof of paid booking and walked out. I have stayed in hundreds of hotels around the world and this was my worst experience. The worst is the staff do not listen to what you have to say. It’s clearly a new and inexperienced hotel. I will use different hotel next time.

2/10

Poor

26 Feb 2019

Verified traveler

Watch out for extra charges

The hotel charged 7000rs for the room even though the hotel had been paid for in advance in full. Absolutely shocking and disgusting

Family

10/10

Exceptional

02 Feb 2019

Verified traveler

👍 Everything is good rooms r clean bathrooms r also clean and the staff is also helpful but at the front desk they need more training regarding check in and check out

Friends_and_family Family_with_children