Dwivedi Hotels Hotel Elena

India , Varanasi
VARANASI, D21 17 Ranamahal Ghat Bangali Tola
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18 reviews shown

10/10

Exceptional

05 Nov 2024

andrea

Was a great stay and great staff!! Thanks

Self

2/10

Poor

31 Mar 2024

Jeet Vora

Disgusting and disappointing stay! Stay away.

Worst stay ever for a pricey hotel. Booked the hotel (2 rooms) through hotel.com seeing the pictures for Trishul room which was Rs6700 a night. Upon reaching the room there was a urine stink in the passage and room. Apparently there was a sewer opening that was not closed properly and there was a crack in the lid. Booked two rooms of same category but got different category rooms. The wifi of one room was down and the management kept assuring us it will work after some time but it never did. The bathroom had mold, towels were smelling and dirty and toilet flush was not working. Another big issue was electrical plugs not working. The next day spoke to the manager/owner and he callously told yes the hotel had issues and they are trying to fix it without any conviction. We had free breakfast but didn’t feel like eating there because of bad experience of stay and didn’t want to risk our health with unhygienic food. Complained to hotels.com but they got very shallow response from them. I feel so bad because I forced my friend to book this hotel as it was looking nice.

Partner

2/10

Poor

02 Dec 2023

Dawn

Horrendously disappointed

We paid for the more expensive suite but were told that hotels/expedia had made a mistake. We were told we had been upgraded but the room was disgusting. Dead flies in the window sill. Doors rotten. Wires hanging out of the walls. We changed room twice none were any better. Given the price this is a total rip-off. The hotel doesn’t care because they don’t rely on repeat business. Personally I would stay further out and walk to the Ghats. The breakfast and Wi-Fi were both adequate

Partner

2/10

Poor

03 Jul 2023

Mousumi

Horrible. Cockroach and ants in bed. Horrible zero Maintenance. Bedbugs. Ants.
Only good view of Ganges.

Leisure Family

4/10

Poor

03 Jun 2023

Quang

Not friendly or genuine. Felt more like just another opportunity. Once and done.

Leisure Self

10/10

Exceptional

06 Apr 2023

Simon

Very special place to stay. Easy to walk to and from everywhere along the ghats, and nearby marketplaces. Anywhere else easily accessible via transport which can be arranged by the helpful staff.

2/10

Poor

31 Oct 2022

Jenna

Would not recommend this property. Extremely dirty, found multiple bugs seconds after entering the room. Mouse hold in the room. Photos do not match what it actually looks like. Hotel staff was sleeping on the floors of the hotel.

Please update your photos to reflect what the property actually looks like as it is very misleading. We left immediately to go to another hotel. Would not recommend.

Leisure Friends

6/10

Pleasant

12 Feb 2020

Benjamin

On the river/hidden in narrow alleys.

Budget hotel but in a great location with a view over the ganges. terrace restaurant overlooking river. Quite an adventure to weave through narrow alleyways to find the poorly marked hotel. Needed to ask a dozen locals where next to turn to get there.Very convenient near the top of the stairs of one of the ghars. short walk to the Aarti ceremony. don't go there if you have a lot of luggage.

Partner

8/10

Excellent

15 Jan 2020

Verified traveler

The location is excellent as it’s right on the river. It’s a very old property that’s been renovated (heater didn’t work and shower required buckets) but worth staying there as it’s right in the heart of everything. Staff were very friendly and helpful.

Leisure Partner

10/10

Exceptional

17 Dec 2019

Verified traveler

Very helpful and friendly staff. Excellent location.

Leisure

10/10

Exceptional

15 Sep 2019

Verified traveler

The hotel is perfectly situated on the ghats and is close to all the main riverside attractions. I stayed in the Saptarishi Suite for two nights and was very happy with the room and the value I received. The room was clean, had good climate control (both fans and an ac unit that worked), good hot water (with a working shower head), good toilet, and an amazing view of the holy Ganges. The WiFi was also reliable, and they had an affordable laundry service. The restaurant was delicious as well—it had a wide selection of Indian, Chinese, and other dishes, and I ate there for breakfast and dinner each day of my stay. The best part, however, was the staff. They really went out of their way time and again to make guests comfortable. I asked for directions and information several times and they eagerly assisted. They also organized taxi drivers for me from Varanasi airport, to and from Sarnath, and to Bodh Gaya at reasonable prices. They also provided tons of free bottled water each day, which was an absolute must in the humid climate and saved me a little money. I’ve read some reviews complaining about the hotel being inaccessible by car and hard to find among the confusing riverside alleys; however, I informed them of my arrival in advance and they met me at the taxi dropoff point on the Main road, carried my luggage, and led me to the room. I don’t think you’ll find a better value with hotels along the ghats, and you definitely won’t find nicer staff!

Leisure Self

10/10

Exceptional

20 Apr 2025

Michel

A faire !

Vue sur Gange…

Self

6/10

Pleasant

24 Jan 2024

Gilles Lionel

Personnels très sympas ! Propreté a revoir ! Les serviettes et draps sont pas nettoyés correctement . Ils devraient investir dans machines a laver et sécheuses . Hôtel très bien situé .

Leisure

4/10

Poor

06 Mar 2020

dario

if we consider the position this is perferct: just on the Gange, with a fantastic view of the River. If we consider the hotel itself then the problems start: talking about the rooms don't get attracted by the definition of "suite" that is simply ridicolous. Not to talk about the service and the conditions of the room: at 5 pm the room was not yet cleaned and vc was leaking for the 2 days I spent there !!!! I would not repeat such experience

Partner

10/10

Exceptional

29 Oct 2019

Verified traveler

なによりもスタッフの方々がとてもフレンドリー！
一人旅でしたが、チェックインの時から色んな話をして、デリーにいた時は不安でしたが、バラナシのこのホテルに来てからはとても安心して滞在を楽しむことができました！フロントと少し離れたところに部屋があります。部屋のあるエリアからガンジス川が一望できるためゆっくりホテルでガンジス川を眺めながら過ごすことができました。朝食はインド風と外国風を選ぶことができて、私はインド風のカレーをたべましたが、とても美味しかった。フロントの方々が皆で飲んでいた？チャイもわけていただいたり良い思い出がこのホテルでたくさんできました。本当に日本人に特にオススメな、素敵なホテルです。
このホテルに、日本語がとても上手なBabuという男の方がいます。2日間一緒にバラナシをまわって案内してくれました。本当に日本語が上手で、バラナシのことがとても好きなのが伝わってくるくらい、なんでも教えてくれます。フロントの方に言えばわかると思いますが、もしバラナシのガイドなどを考えている方がいたら、ぜひBabuにお願いするのがいいと思います！日本人の気持ちがよくわかる、素敵な方です。このホテルに泊まって、本当にたくさんの良い方々と出会うことができました！ありがとう！

Leisure Self

6/10

Pleasant

16 Aug 2019

JUAN

lo mejor del hotel su situación y las vistas al Ganges..
Complicado llegar por tu cuenta desde el aeropuerto salvo que te organicen ellos el trayecto
Habitación en mal estado , armario con termitas.

Partner

8/10

Excellent

03 Aug 2019

Verified traveler

Personal amable, instalaciones que cumplen con lo necesario para una estancia cómoda, excelente ubicación a la orilla del Gabges, lo malo es que no limpian la habitación y el servicio de comida podría mejorar mucho

Leisure Self

10/10

Exceptional

30 Jun 2019

Jean-Francois

Varanasi

Très bien situé, wifi super, très accueillant! Déjeuner très bon mais devons changer d'hôtel pour y manger!

Partner