Name: Mountain Star Inn
Address: 190 South Main Street, Cedar City, 84720, US

10/10

Exceptional

15 Sep 2025

Mike

The Magnussen is an older building, but well maintained. We have stayed here nearly every year for the past 7 years to attend the Shakespeare Festival. It's very reasonable price wise, walking distance to said festival, and the owner(s) (Mehda?) and staff are friendly, accommodating, and responsive. We will be staying here every year as long as we are attending the festival!

Leisure Partner

2/10

Poor

05 Sep 2025

Dr. Don

Not a hotel but a family that owns and lives there and treats customers like their trash. Still waiting on my 150 deposit to be returned.

Business

4/10

Poor

03 Sep 2025

Noelani

The room itself was very dated. Not bad, just dated. There were bulbs missing in the bathroom for what i assume is a heat lamp. The switch for the bathroom light was behind the full size fridge so we didnt even know it was there for 2 days. It was clean, though. The front desk/lobby was always locked so if we needed something, ie toliet paper we had to call the number with our cell.

Leisure Partner

10/10

Exceptional

31 Aug 2025

kelly

The building is older but rioms updatwd. Clean and comfortable

Leisure Partner

6/10

Pleasant

30 Aug 2025

Victoria

We picked this hotel for its proximity to the Shakespeare Festival. Really couldn't beat how close it was--made for a lovely walk. Definitely a quirky little hotel. Our AC unit was falling off the wall and we could see light around it from outside so there is no way it was working correctly. Even though it was set to 68 I was so hot the first night. They do charge per person, which was annoying because I was paying for the two bed room anyway, and the two extra kids I had really didn't use up much resources. We did have a full size fridge in our room, bathroom had a heat lamp and bidet BUT the bathroom products weren't filled and our TP ran out the first day (they didn't leave an extra roll in the room). Breakfast options were pretty pared down and 50% were gone/empty with no one around to refill. I was more pleased with the price vis a vis the condition of the hotel before they charged me more for my two extra occupants.

Leisure Family_with_children

4/10

Poor

28 Aug 2025

Dan

Definitely what you think of when the term \"roach motel\" is brought up. The walls were filthy, there was some kind of mold growing on the phone, and something sticky was all over the little office chair. There was no toilet paper when we first arrived, the curtain grommets were broken and barely closed, and the air conditioner sounded like it was going to explode at any moment.

The staff was friendly and the breakfast provided was nice, but overall definitely not somewhere I would recommend.

Leisure Partner

6/10

Pleasant

26 Aug 2025

A. R.

Not thoroughly clean, no soap/toiletries, extremely limited breakfast (all carbs/no
Protein or fruit), no night reading light, plus for large refrigerator.

Leisure

6/10

Pleasant

24 Aug 2025

Adam

I can’t complain too much because we needed a place that took dogs. But I won’t be giving it a five star review either. It felt like staying in a 3rd world country. The room was quite out of date and run down.

Leisure Pet

6/10

Pleasant

23 Aug 2025

Stuart

It’s an old hotel with quirky room layout. They keep it clean and staff is friendly. Full size refrigerator in the room is great if you’re on a long stay. It’s in the old downtown area of the city with many interesting shops and eateries. The price was the lowest in the area.

Business_and_leisure Self

6/10

Pleasant

21 Aug 2025

Max

Good

6/10

Pleasant

31 Jul 2025

Matthew

Good for a last minute stay, nothing longer

2/10

Poor

22 Jul 2025

Michael

The WORST hotel/experience in 50 yrs of traveling!

We did not stay at this hotel due to the deceptive practices of the owner and the deplorable condition of the assigned room.

Upon arrival, the owner was absent, only appearing after a ten-minute wait and a direct phone call. He then processed a deposit – an amount significantly higher than deposits at three other hotels in the vicinity. Crucially, after securing my payment and ID, he informed me the original room was unavailable and was giving us a room with three king size beds. It was only after this transaction was complete that he revealed the room's \"eco-friendly\" feature: no toilet paper, only a bidet. This critical detail was never disclosed prior to booking or payment, and we would never have booked under such conditions.
The room provided was entirely unsuitable:
* It contained three king beds, crammed so tightly that less than a foot separated them, making movement nearly impossible.
* A large refrigerator obstructed what little walking space remained.
* The air conditioning unit had a broken on/off button, rendering it unusable.
When confronted, the owner admitted no other rooms were available. We immediately decided not to stay. Despite acknowledging our position, he flatly refused a direct refund, directing us to Hotels.com. Hotels.com's subsequent attempt to secure our refund was rejected by the owner. This entire experience was highly unsatisfactory and costly due to the owner's misrepresentation and refusal to refund.

Friends_and_family Family

2/10

Poor

21 Jul 2025

Mario

Worst Place Ever

The service was terrible and the rooms looked horrendous, as well as they didn't supply toilet paper, shampoo or any necessities, I would not recommend this place to anyone ever.

Friends_and_family Family

2/10

Poor

20 Jul 2025

Verified traveler

Didn’t even get to stay lost out on 100$ just because the guy couldn’t add a guest cause apparently if your child is over the age of 5 they count as a “guest”

4/10

Poor

19 Jul 2025

Kelly

The location was in the center of town and close to restaurants and shopping. The property was very old and repairs were only surface level. Old flooring, old AC unit, new sink in bathroom but old mirror with stickers on it. Holes in the walls not repaired. Dirty walls. Not very clean. Black hair on walls, in shower, on hair dryer handle. Bathroom door could not be closed. Tiles missing on shower floor. Would not recommend this place.

Leisure Partner

2/10

Poor

09 Jul 2025

joel

No toilet paper. No return.

I've probably stayed at the property over 10 times. Now they have decided to \"go green\" and removed all toilet paper from the rooms and installed kitchen sprayer type bidets. I previously dealt with the soap and shampoo dispensers that are often underfilled, barely dispense and don't lather, choosing to overlook them as the beds are the most comfortable in town for a cheap motel.

After trying to akwardly maneuver to clean with a kitchen sprayer (bidet) and getting more water on the wall than in the toilet, I can only imagine some of the unmentionable that must be getting sprayed around the bathroom. Couple that with the fact that there is no disposable option to dry after cleaning, and I second guess using the black \"makeup remover\" wash clothes to shower with.

Overall, the staff is good, the rooms are decently clean, and the beds are comfortable for a cheap motel, but you should've have to bring your own TP. If you do decide to stay here, Ace Hardware across the street will sell you a 4 pack of Charmin for about $13.

Business Self

2/10

Poor

04 Jul 2025

Verified traveler

We woke up to ants. The bed was very small for a king bed

Friends_and_family Family

4/10

Poor

30 Jun 2025

Tim

The price seemed to be about right for a two star motel. The room had too many big chairs and pieces of old furniture. Had a coffee pot but no place to plug it in so I had to put in my the bed where the outlet was. Pillow smelled like whoever used it last. People that worked there seemed nice. Front desk said it was a \"green motel\" so no toilet paper. I assume that was to save money. They had a hose hooked up to the toilet instead. Seemed a little gross to touch it to clean yourself after others have used it. I think it had potential to be great place.

Leisure Self

4/10

Poor

27 Jun 2025

Nicholas

0 toilet paper. the \"breakfast\" was unsanitary. everything else was fine.

Business_and_leisure Self

2/10

Poor

21 Jun 2025

Mike

They would not give us toilet paper and the shower wouldn’t work

4/10

Poor

21 Jun 2025

Dianna

This motel ended up being in a downtown run down area. The room was very old and the furniture was old and not in the best condition, except for the bed which was very comfortable. The coffee maker could not be plugged in where it sat. Tried to plug it in in the bathroom and it blew most of the power in the room. The office was not open at 7am for breakfast as they said it would be, so ended up leaving without any breakfast or being able to tell them about the power. We would choose to not stay here again.

Partner

10/10

Exceptional

18 Jun 2025

Janeth

Great place to stay with the family, rooms are comfortable and a great customer service I definitely will come back again.

Business_and_leisure Partner

4/10

Poor

18 Jun 2025

AARON

Check-in was terrible. No one was at the front desk, so over time I range the bell a total of 4 times before I finally called their phone, then a guy popped out from another room to answer it. Got checked in, went to my room, key didn't work. So I go back and the front desk is vacant again.....I ring the bell another 4 times in total while I wait, end up calling the phone again, and he finally pops out. He puts me in another room instead of just fixing my key for some odd reason. Well the new room had 3 Double beds packed into this little room.....but I'd paid for 1 King bed. So I call again instead of going back to an empty front desk, doesn't answer, so I call right back and he answers then gives excuses why I should infact be happier with the new room. He finally agreed to just fix the other key to the room I'd paid for, so I go over there, and surprise, he'd put me in a room with 2 Queen beds instead of the 1 King. Told him there were 2 King rooms left when I booked, and he said that one had plumming issues, the other he gave to someone else. UNREAL. Later, I find that the toilet seat is gross cuz it never got cleaned, and the shower has clumps of hair on the ground and just hair all over, so just disgusting, I didn't want to use the toilet or the shower. Bad experience to say the least. This place has potential to be a great stop for the low price I paid, but for my experience it sucked.

Business Self

2/10

Poor

06 Jun 2025

Robert

Left after being in room for 20 minutes

10/10

Exceptional

01 Jun 2025

Randy

Manager was very friendly and helpful. Rooms were clean and renovated. We decided to stay an extra night.

Friends_and_family Friends

6/10

Pleasant

30 May 2025

Rommel

Reasonable price

Leisure Self

2/10

Poor

14 May 2025

S Garth

only soap was through a soap dispenser and there was no soap in the shower!!! Breakfast: Waffle iron with three small cups of batter in frig. Not much there!

8/10

Excellent

03 May 2025

Edward

Great price, comfortable room

It is on a busy intersection with lots of traffic, so there is much noise from the street. When I checked in and got to my room, I wanted to get ice for a drink, and the ice bucket appeared to have been used as a trash can previously and hadn’t been cleaned; when I brought it to the staff’s attention, they replaced it, but unlike other hotels, they do not use a plastic liner (bag), so the ice goes directly into the bucket which is a bit disconcerting. When I went to get ice which was from a new ice machine, the room’s floor was dirty with some sort of debris/dirt/substance which was a bit disconcerting as well. The staff has been very friendly and accommodating, and the bed seems very comfortable although I haven’t slept in the room yet. One more item that has been common in other hotels and motels that is lacking is hand soap (bar or liquid); I needed to wash my hands twice, and had to use the body wash from the shower. The towels (2) were another interesting element; they were both too small al which required me to use both to dry off after a shower, and one was pretty thin from what appeared was heavy use. The room is quaint and doesn’t have a lot of empty, wasted space; tight would be a good description. Finally, the TV was the final item I will address because with a season of playoffs (NBA/NHL), I was hopeful to watch some games, but the TV (DirecTV) didn’t have a guide of channels so I had to do a ‘Smart Search’ to find programs, but nothing was available.

Business Self

4/10

Poor

26 Apr 2025

Theresa

Took about 10 min to get someone up to the front to check us in. Sheets were stained- had to brush them off to make sure they weren't bugs. Carpet was not vacuumed. There wasn't any soap- not even in the hand soap dispenser. Trash can nor bag was provided. A full size refrigerator was not the cleanest. The shower needed attention- cleanliness, & maintenance-the shower valve was so loose couldn't adjust the temperature with ease. When I got out of the shower and walked into the bedroom, I sat on the bed to put lotion on my feet, and the bottom of my feet were black again! The television didn't work.

Friends_and_family Friends

4/10

Poor

23 Apr 2025

Lindsey

The bed was not comfortable and it felt and sounded like the mattress was on two file cabinets.
“Free breakfast” did not look appealing and wanted to fill up our water bottles and the water dispenser was broken

Leisure Partner

4/10

Poor

16 Apr 2025

Verified traveler

I will not stay there again. The place is old and needs a major renovation, not just the bare minimum of \"lipstick\" updates. The bed and pillows were uncomfortable.

Friends_and_family Family

2/10

Poor

23 Mar 2025

Brinn

I booked a single room for my dad. We got to the room, the light didn't work, there was no remote for the TV, and it wasn't clean. The bathroom door was hard to close and then I couldn't open it with without help unless they wanted me to possibly break the door. We asked for a new room as I didn't want to keep getting stuck in the bathroom. Front desk was annoyed and put out. And wanted to upcharge us for a new room. The next room was better, but I wouldn't book here again.

6/10

Pleasant

21 Mar 2025

Milisha

Property was exactly what you pay

Business_and_leisure Partner

8/10

Excellent

10 Mar 2025

shelley

Second time I stayed at this hotel, it’s more like an INN. The staff is family owned and they keep their rooms nice. They offer refrigerator, microwave, large beds, cable TV, coffee maker and easy parking. It’s nice for a short stay.

Leisure

8/10

Excellent

05 Mar 2025

Sean

Nice cozy (small) room. Downside was road noise, updside was the super comfy bed. I only stayed one night but it was very reasonably priced for what you got.

Leisure Self

8/10

Excellent

18 Feb 2025

Jennifer

My only complaint was the parking was very tight, otherwise it fit my expectations for the price. Staff was very nice.

Leisure Family

6/10

Pleasant

02 Feb 2025

Verified traveler

Just Ok.

The rate was good, but on balance I think I would have done better spending more for a nicer experience at a better hotel.

Partner

8/10

Excellent

19 Jan 2025

Michael

Cedar City

Budget hotel that met my expectations

Self

2/10

Poor

17 Jan 2025

William

Room 130

The motel was empty of guests with five cars in the parking lot.

ISSUES:

1. Shower had no running water upon entry or two hours later.

2. Sink water dribbled at best. I used bottled water
for both teeth and wash.

Note: Both hot and cold water were functioning the next morning.

3. A puddle of water on bath floor from a leaking toilet or pipe. I did not investigate origin.

4. The room's heat off upon entry.

5. It took two hours to warm-up due to a cold concrete floor, walls, and furnishings.

6. It took another hour to adjust temperature.

7. Bed side lights did not work. No power

8. Bedside 110v outlets did not work. No power.

9. Bedside USB outlets did not work. No power.

10. Refrigerator not functional. The freezer compartment was barely cool.....(not cold, maybe 40 degrees) It was completely warm by morning. Checking the plug, I noticed it was partially unpluged.

11.The next morning's breakfast consisted of couple of small Muffins and yogurt in a brown paper bag at check-in.
The excuse was an electrical issue.

This room should never have been occupied in its current condition and the items could have been checked prior to check-in in less than 3 minutes.

The establishment's expected response will a similar pre-packaged response to negative reviews to contact the management. When I checked in the motel lobby was lock and it took 30 minutes to be acknowledged. I believe the check-in manager was the owner.

4/10

Poor

15 Dec 2024

geoffory

The room reaked of some fragrance that made breathing difficult and nearly intollerable. One of the power outlets didn't work (I need a CPAP). There was no hot water for a shower and there was no attendent at the front desk (actually the lobby was locked and no attendents available when we first arrived).

Friends_and_family Family

8/10

Excellent

23 Nov 2024

Wallace

Nice little place

It was a great little place. Breakfast offered but they don't replenish it so go early! We did enjoy it just fine though. Comfortable bed.

Partner

2/10

Poor

01 Nov 2024

james

the what seemed to be permanent migrant workers made me feel uneasy. the odder of what ever they were cooking filled the air.

Friends_and_family Family

4/10

Poor

17 Oct 2024

Glenda

Location accessible, limited supplies of toiletries. I was charged a fee but no explanation why I was charged.

Leisure Family

10/10

Exceptional

16 Oct 2024

Verified traveler

Very comfortable and quiet. Will stay again.

Friends_and_family Family

8/10

Excellent

06 Oct 2024

Nathan

Okay

8/10

Excellent

06 Oct 2024

William

I stayed one night on Sept. 27. I gave the hotel $100 on my credit card as a security deposit. I was told that it would be refunded to my credit card by Oct. 1. It is Oct. 6 and I have not received the $100 refund yet.

6/10

Pleasant

06 Oct 2024

Paul

No

2/10

Poor

05 Oct 2024

Stephen

Horrible experience

Hotel looked dumpy in a bad part of town. Dirty. No one at lobby. Could not track manager

Self

4/10

Poor

08 Sep 2024

Jean

Another one to never stay at again. The room smelled when we first entered.
The white towels were dingy and looked very thin and not clean. We wore our water shoes in the shower bc the shower looked dirty.The location was not the greatest, people hanging around that looked like were homeless.
We give this hotel a terrible rating.

Leisure Partner

10/10

Exceptional

28 Aug 2024

Francis

The caretaker really cared

6/10

Pleasant

25 Aug 2024

Verified traveler

You get what you pay for. Budget price, budget property. Could use some basic care like light bulbs and working lamps. But clean and good bed, plenty of hot water.

Partner

6/10

Pleasant

19 Aug 2024

Al

A Nice Little Budget Motel - Best Location

This is a small family operation, so it's a bit older and not updated. They don't have a 24 hour front desk and they don't service your room every day (if you're staying more than 1 night). But, it is the most convenient location in Downtown Cedar City - walk to everything including the Shakespeare Festival/SUU. The staff is friendly and they have basic breakfast.

Self

8/10

Excellent

15 Aug 2024

David

A little run down, but clean, good air conditioning, reasonable breakfast and great staff.

Leisure Self

10/10

Exceptional

11 Aug 2024

shelley

Newly remodeled with plenty of amenities, fridge, microwave coffee maker. Nice bed with large tv. Great location. Nice family owned offers free breakfast and great rates. I would recommend for a shorter trip.

6/10

Pleasant

04 Aug 2024

Jeaneth

Staff not welcoming, blunt responses,and what was foul is getting my card and charging the deposit fee without giving me a heads up and no acknowledgement receipt after,though I knew there is a deposit fee prior.

Business

2/10

Poor

16 Jul 2024

Hope

Horrible customer service.

8/10

Excellent

11 Jul 2024

Sharron

I have stayed here many times. Very convenient location for attending the Shakespeare festival. Walking distance.

Self

10/10

Exceptional

22 Jun 2024

Lu

Don't judge a book by its cover

This is a hotel where the interior designers tried to maximize the small rooms with cute details. The room was darling. And the owners were great to talk to! The outside, I am sure, will catch up with the inside.

Friends_and_family Family

2/10

Poor

08 Jun 2024

Rakel

I really tried to make the best of it but to get our door to shut tightly and get the dead bolt to latch, I had to shove my body against the door and have my child push the lock over, the walls and bathroom were not clean. They would charge a fee if you called for housekeeping to come in.

Leisure Family_with_children

6/10

Pleasant

07 Jun 2024

Verified traveler

Cheap and not horrible, but really soft beds!

It was incredibly cheap, so I can’t really complain. The main interior was clean and the shower was hot. I could tell the owners (mom and pop) were working hard and doing their best, despite the older property. We didn’t use A/C since it was February. We didn’t try the breakfast as it didn’t look like much. The king bed was way too soft and flimsy for our liking. We felt the mattress maybe needed to be replaced, and as a couple, we didn’t sleep well since we could feel the other’s movements. You could hear some road noise even with the door closed, so I recommend earplugs. If you’re someone who sleeps easily and anywhere, you’ll be happy with this budget hotel!

Partner

2/10

Poor

04 Jun 2024

john

After a mistake on booking for a pet friendly room-owner would not refund me or switch rooms for 2 night stay and had to get another hotel after waiting 40 minutes to resolve- he disappeared and wouldn’t answer phone or emails from from 3rd party booking company

Leisure Pet

10/10

Exceptional

26 Apr 2024

Marie

Small motel style reminiscent of my childhood. The staff was warm and friendly. It was extremely clean and simply decorated.

Business Family

6/10

Pleasant

08 Apr 2024

Frances

Management was professional and friendly. The room was clean. It was old, but looked as if it was recently been renovated. If you are traveling for business or have an event to attend in the morning (like I did), breakfast is not available until after 7:30 AM, so too late to be of help for early call time.

Business

10/10

Exceptional

30 Mar 2024

David

The room was newly remodeled and very nice, king size bed, disk with roller chair, big lounge chair with ottoman, frig & microwave. I would defiantly stay there again.

Business_and_leisure Self

8/10

Excellent

01 Mar 2024

Lizet

Simple clean hotel. Good price.

Leisure Family_with_children

10/10

Exceptional

17 Feb 2024

Robert

Cedar city, Utah

Great place to stay!

Business Self

6/10

Pleasant

20 Jan 2024

Peggy

Room rates were low. Heater was coming off the wall. Doors to main lobby were locked at 4:00 pm arrival had to stand out side in freezing weather waiting for service. Room was overpowered by perfumy deoderizer. No breakfast until 7:30 so if you have an early departure time you won't get that.

Business

2/10

Poor

01 Jan 2024

Susanna

We paid for but did not stay at this property. Booked it using my expedia points with the balance on my c/c.We were looking for a pet friendly hotel.This hotel cost $37 CDN or so in points and $53 CDN on my card. I checked the pet policy and it said under 55 lbs. And thats all it said. We have 2 yorkies so thought no problem.hotel has a no refund/no cancellation policy. I didnt think this would be a problem. Expedia has always had correct info So I booked it. Then I get this long email from the property with all the rules and extra charges, including this, and its quoted..
Pet Policy : Small pets welcome with an additional 25.00 USD fee per stay per pet. Limit of 2 pets per room, with a maximum weight of 55 pounds. UN-REGISTERED PER PET, PER NIGHT IS A $100 FEE. Pets are NOT ALLOWED on beds or furniture at any time. Pets may not be left unattended in rooms or vehicles and must be leashed while outdoors at all times. Unregistered pets are not allowed on the property premises. So I immediately tried to get hold of hotel to ask why they did not state the pet fee. Called again, and they told me to take it up with Expedia, that they always give the correct pet info.
So called Expedia and said I was not interested in paying $50 USD for my dogs when it was not stated on the policies (STILL ISN'T BTW). Expedia said they had a no refund/cancel policy but they would call the hotel. Eventually notified by Expedia that no refund be given. False advert. Expedia.I WANT MY POINTS BACK

Leisure Partner

8/10

Excellent

23 Oct 2023

Leon

Soap and shampoo containers empty.

Leisure Self

10/10

Exceptional

22 Oct 2023

Gustavo

Very nice clean room.

Self

10/10

Exceptional

21 Oct 2023

Jason

Older hotel but nice and clean

Older hotel but nice and clean. Staff was nice and has a great location to the college.

6/10

Pleasant

13 Oct 2023

Roman

There's not telephone to call the office, the tv didn't work, i had walk to the office report, waited for long time and nobody show up. Called many times and nothing

Leisure Family_with_children

2/10

Poor

30 Aug 2023

Verified traveler

AVOID

This motel has very strict check-in hours which is pretty ridiculous for a motel. This isn't a bread and breakfast. While I did find out this was mentioned in the fine print after the fact, this wasn't obvious when booking because I wasn't expecting a rule like this. We ended up having to find other accommodations for the first night of our stay after waiting out side the hotel for 30 minutes. The person at the front desk super rude about everything when I did get to check in the following morning. This is a basic motel with weird check-in rules. Also, the wi-fi was unusable. I'd recommend staying anywhere else in town.

Partner

2/10

Poor

27 Aug 2023

Emilio

Shower covered in mold. No bars soap, just dispenser in shower. Overgrown, unmanaged brush in front of room, trash outside of room. Grubby, dingy, noisy, no security from street. Had to park on street to reach room. Mold all over shower. Just gross.

Leisure Self

4/10

Poor

25 Aug 2023

Patrick

Very junky looking outside. Dusty arm chairs outside each room with plastic flowers. Inside was clean.

Leisure Partner

8/10

Excellent

17 Aug 2023

Al

Not Fancy, but a great location/good price.

Clean and comfortable. Simple breakfast included. It could use a renovation, but if you're not trying to impress anybody / yourself, it's a good value, and a location that's hard to beat. Walking distance to the Shakespeare Festival and downtown businesses.

Self

2/10

Poor

17 Aug 2023

Blaine

Do yourself a favor. Stay somewhere else!

No service at all! They have 3 bells offered to ring for service but nobody will ever answer them.

They advertise a full breakfast. That is a flat out lie. They simply offer a few carbs that can sit there for who knows how long.

We will not ever stay there again and advise others to do the same. There are plenty of other locations close by if you want something inexpensive.

Partner

8/10

Excellent

16 Aug 2023

Curtis

Great staff, room was fine, the bed a No was a horrible sleep. Breakfast was your basic continental, but good.

Leisure Family

10/10

Exceptional

10 Aug 2023

Jeff

Rooms very clean and cozy. Desent flat screen t.v. with fridge and microwave.super quiet. Staff was very friendly with a great smile.much needed after attending a funeral. Highly recommend

Business Family

4/10

Poor

02 Aug 2023

Ernesto

The Frontier Airlines of Hotels

Really crappy billing practices. Our daughter (SUU alumni) was visiting from Chicago and we went to see a show and meet her friends. Since her plans were in flux, we wanted a room with two beds in case she would stay with us. We normally sty at Stafford Inn, but they were sold out. This hotel was close by so we went with it. AFTER booking, we get an email detailing all the \"rules\". No housekeeping (unless you pay extra), no checking in after 10:00 PM (unless you pay extra), no visitors after 6:00 PM (really?). Unregistered guest would cost an extra $50.00/night. We found these very weird, but since we were arriving early and were not planning on entertaining, we thought it was fine. However, when we went to register, it turns out that the room price was for two guests (even though the room is for four) and if my daughter was going to stay with us, we had to pay $20.00 extra/night. Bear in mind, none of these rules were advertised during the booking process. The room was OK, although could use some dusting. The location is great, with easy walking access to the festival grounds. Parking is free. WiFi was spotty in our room.

Friends_and_family Family

2/10

Poor

17 Jun 2023

Elizabeth

We checked into this hotel to find a large group of people cooking pork on a hot plate outside our door. They appeared to be hosting a party and we’re loud and drinking heavily. We had been driving all day and my young kids just needed a safe and quiet place to sleep. The room was not soundproof as advertised and there was trash in the trash can. Management did nothing to help us and directed us back to Expedia. Expedia tried to help us given the experience but the hotel denied a refund to their request as well. This is a horrible establishment with horrible management. I will also be reporting them to the BBB as I’m sure this is a violation of fire code as well.

Leisure Family

8/10

Excellent

21 May 2023

Jane

Cedar City

There is a confusing check in procedure...you need to ring a bell for someone to check you in and it took awhile for someone to help me...i was confused which bell to ring and after ringing several different bells, I called the hotel number and someone came to help me. The room was very clean and comfortable. The TV had no signal but the owner came right over and fixed it. The ice machine wasnt making ice so the owner brought us a bag of ice! He went above and beyond to help us. The room was very quiet and the breakfast was good...we so appreciated the owner...he is working very hard!

Partner

6/10

Pleasant

08 May 2023

Tiffany

Wasnt expecting a motel (since it calls itself a hotel) where my children were separated from my room by a parking lot. Also hasnt been updated for decades and most lamps were not even plugged in and there were no usb outlets or any technology within the past 30 years. Location was great for SUU campus though.

Business_and_leisure Family

10/10

Exceptional

17 Apr 2023

Lin

Very Pleasant stay

Very attractive property and rates for shoulder seasons.

Partner

10/10

Exceptional

15 Apr 2023

Tammy

Room was clean and comfortable. Front desk was friendly and helpful. Great downtown location with easy access.

Leisure Friends

4/10

Poor

06 Apr 2023

Janet

Very unfriendly staff. Left waiting a long time after ringing the bell. Many pages of rules and charges if you break said rules but we had a tv that won’t work because the batteries were dead and no apology or compensation for that. Worst excuse for a free breakfast we have ever seen. Skip this place if you can.

Leisure Partner

10/10

Exceptional

02 Apr 2023

Alan

We had a really nice room that was very comfortable. The man that checked us in was very friendly and pleasant.

Leisure Partner

8/10

Excellent

26 Mar 2023

Violeta

I liked the location, the overall room was cleaned but bedsheets needed change..

Business Self

6/10

Pleasant

22 Mar 2023

Thomas

No frills hotel

Our room was comfortable, but could have been cleaner. The property is older, but the bathroom had been updated. We appreciated the fridge and microwave in our room.

Partner

10/10

Exceptional

18 Mar 2023

Verified traveler

Great location, comfortable and clean!

Great stay! Front desk was very accommodating and the room was comfortable and clean.
I will stay here again next trip!

Business Family

10/10

Exceptional

12 Mar 2023

Harry

Fair price, clean, nice bed, adequate breakfast.

Leisure Family

10/10

Exceptional

09 Jan 2023

David

Everything was great.

Partner

10/10

Exceptional

07 Jan 2023

Russell

Room is clean, nice bed and sheets, clean bathroom and shower. All other utilities are in good working order.

Leisure Self

2/10

Poor

29 Dec 2022

John

I do not expect to clean my room. I will not recommend this hotel to anyone. The price was cheap, and the hotel was run down. .

Friends_and_family Family

8/10

Excellent

06 Dec 2022

Laurie

friendly

Very nice people easy and convenient for our needs

Business

4/10

Poor

10 Nov 2022

Nereida

The room we got wasn’t properly cleaned and the bed sheets and pillows where stinky. I was very disappointed. No staff was available in the am to check out. Never again will I stay there

Leisure Partner

2/10

Poor

08 Nov 2022

Jason

Absolutely the worst place I’ve ever stayed. Obviously they didn’t put clean sheets on bed. There was multiple hairs on sheets. Room didn’t look like it had been dusted in months on top of that there’s a bunch of hidden fees and ridiculous rules. They charge you to clean the room!!!! Unbelievable. Make sure you read everything before getting yourself into this place. The hotel owner asked for unneeded information and when I refused she got rude. I would never consider staying here again. In fact if it was the last place to stay in cedar city I would rather sleep in a snow drift

Business_and_leisure Self

8/10

Excellent

31 Oct 2022

TERRI

Good location on main street. Easy walk to restaurants.

Leisure Partner

8/10

Excellent

17 Oct 2022

Verified traveler

Vacation

Breakfast could be served earlier.7 am would have been great.

Partner

2/10

Poor

09 Oct 2022

Melanie

I made a reservation for Labor Day Weekend on Expedia, and when I arrived to check-in, the lady at the front desk asked me how many people will be staying. I told her 3 if you include my 3 year old daughter. She said the room I booked can only accommodate 2 people (1 King bed), and I told her I understand. I will pay the difference to upgrade to a room with 2 queen beds. She told me I need to make that change through Expedia. I reached out to Expedia, and the rep told me she was unable to make the change because the reservation is already “in progress”. I let the front desk know the Expedia rep can’t make the change, and she will have to do it. She told me, “Hold on, I need the other guy here to look at it.” The Expedia rep called the motel to explain to them they would need to update the reservation. The other man working the front desk that answered and did not give her a chance to explain, told her “no refunds, we’re fully booked” and hung up. They were not fully booked because two more people walked in while I was trying to sort this out and booked rooms with 2 queen beds. The Expedia rep called again and spoke to the woman this time. The woman told her there’s nothing she can do and to just send her an email. I asked the front desk lady again what I could do to reach a solution and get a room and she told me she couldn’t help me. I paid for a room for 2 nights and the hotel refused to let me check-in or upgrade my room even though I was willing to pay the difference.

Leisure Family_with_children