Name: OYO Garden Inn and Suites Pearsall I-35 East
Address: 229 S IH 35 South, San-antonio, 78061, US

2/10

Poor

22 May 2026

Luis

Office was closed ,The ladie that was working the front desk had an attitude, like she was being bother by the customer getting yhe room she had dogs inside the office, the room was dirty, the furniture was real old , the sheets old and dirty, the TV remote had no batteries on it, the toilet was plugged.. its was horrible I would never book a room any more there ..

Partner

2/10

Poor

17 Jan 2026

Dennis

No stay...once again you stated there was no reservation,this is the third time with this hotel group,never again!!

10/10

Exceptional

04 Nov 2025

Bridgett

Everything was perfect very clean

Self

2/10

Poor

20 Oct 2025

Jennifer

Booked 2 King suites got two double queens. Rooms were very dirty. Sheets had stains and hair as if the bed was just made up after the last guests. Sinks, tub, tables very dirty. Foil and

Friends_and_family Family

2/10

Poor

14 Sep 2025

Nathan

Dirty and roaches that’s all I have to say.

Business

10/10

Exceptional

03 Sep 2025

Matthew

Very friendly

Self

2/10

Poor

01 Sep 2025

Tracy

Don’t book here!

This place was filthy and staff or owners were rude, lost money and ended up staying at another place.

Friends_and_family Family

8/10

Excellent

31 Jan 2025

Dimas

Good nights stay!!

Its not OYO its Garden Inn now check in fast finding room was easy Had problem reading wifi password but no big issue.Good selection of channels...big bathroom.. great nights sleep had a small kitchen with regular size fridge and for the price it can't be beat for Pearsall Tx I would stay their again if I have need to Its not a fancy hotel but it was a good nights stay!!

Self

4/10

Poor

05 Jan 2025

Nora

First, the name of the place is no longer oyo hotel but garden Inn and suites. Second, I had requested a king size bed and was put in a room with two queen beds. Also, one of the pillows was stain with a red mark on it.

Leisure Partner

2/10

Poor

20 Dec 2024

amira

…

Leisure Partner

10/10

Exceptional

29 Nov 2024

Raymond

Very affordable, comfortable and quiet place to stay

Business_and_leisure Pet

2/10

Poor

15 Apr 2024

David

New management abandoned all prior bookings, with no notification.

4/10

Poor

08 Apr 2024

Jeff

No breakfast, coffee and no pets, just the opposite of what is advertised. New owners,

Partner

2/10

Poor

08 Apr 2024

Chris

New management needs experience

New management so the info on hotels.com is now incorrect -no breakfast, no pets. Room wasn't cleaned, bathroom very dirty, floors filthy, no top sheets, no shower curtain, no tp, toilet was turned off. Management didn't seem to understand or care. We had lower expectations set based on the price but this was worse than we'd expected.

Partner

10/10

Exceptional

20 Jan 2024

Michael

Close to stores, restaurants, gas stations. Staff was friendly, room was clean.

Leisure Self

2/10

Poor

07 Oct 2023

Tiffany M

Staff at hotel was rude and the hotel was extremely dirty and unsanitary! The floors were dirty and the room smelled like cigarettes and i asked for a king size bedroom and they gave me a 2 queen bed room not what i asked for. Then i asked for a refund and they didnt give me a refund and threatened to call the cops on me! Never staying or going near that place again!!

Leisure Partner

2/10

Poor

05 Sep 2023

Verified traveler

Everything about this place was gross. Comforters were stained and dirty. Towels only 2 were in the room. They were also stained. Bathtub was dirty.

Friends_and_family Family

2/10

Poor

21 Aug 2023

James

This property is absolutely terrible I pre paid for this establishment and when I went to check in no one was there and I tried to call and no one answered I finally got ahold of a district office and no one would be there for 20 hrs later don’t know how that works when I pre paid so I tried to cancel since I needed a hotel and went down the street and they are refusing to refund be absolutely ridiculous

Business_and_leisure Self

8/10

Excellent

02 Jul 2023

Jose

Hmmmmm

2/10

Poor

22 Jun 2023

Marie

First off I booked n paid for a king size bed they had 4 rooms left after I got in the room there were 2 beds went to the front desk to let the manager or owner know that room wasn’t the room I paid for she gave me a card for a free night I took a shower and to my surprise no hot water went to the manger again she said oh we’re having water issues got up in the middle of the night to go to the bathroom and what did I see a nasty baby roach and I the roach mother to the floor wasn’t vacuumed hair was in on the bathroom door and floor food was left in refrigerator I wouldn’t even suggest this hotel to a homeless person 👎👎👎👎

Business

10/10

Exceptional

22 Jun 2023

Michael

The only problem we had was hot water in the shower. It never got hot just warm

Business Partner

4/10

Poor

12 Apr 2023

Eulalia

No hot water, we made a reservation and the office was closed at the time we arrived.

Leisure Family_with_children

2/10

Poor

01 Apr 2023

Alfonso

INFESTED, SMELLY AND DIRTY!

Completely disgusting! We had reserved the motel and when we got there there was no one to help, we kept ringing until we banged on the door so hard, finally after several minutes someone came to help. Then we got to the room and key didn't work. This happened twice. When we entered the room there was 2 bid spiders dead, one by the beds the other in the entrance. There was bugs in the lamp, and we found a cockroach on the wall. In the bathroom there was a huge spider alive. This place was a horrifying experience not only bugs but also an odor in the room. We have never experienced such an awful, dirty, smelly and infested place like this. This place should be closed until they do something about it. Whatever you do DO NOT stay in here, no matter what hotel you stay in NO ONE should experience the smell and the infestation of this place.

Friends_and_family Family

2/10

Poor

26 Mar 2023

Mark

When I arrived, there was nobody there to check me in

Leisure Self

2/10

Poor

07 Jan 2023

Abraham

No hot water dirty towels dirty beds and a terrible experience with my family it wasn't embarrassing for me and my family the front office lady she was nice but the service and the rooms was terrible but did not had a choice because I was building my home in the area needed somewhere to stay the price is excellent it's just they need to do a better job with cleaning their sheets and having cleaned towels and better hot water I couldn't take a shower for 3 days when I was the coldest it wasn't pleasant at all

4/10

Poor

30 Nov 2022

Nora

Rooms were filthy. Went to local store and purchased a small vacuum, towels, trash bags, toilet paper and disinfectant wipes to wipe down the rooms. Door did not lock.

Friends_and_family Family

2/10

Poor

30 Sep 2022

Randal

I was charged twice. Once by Expedia and by the oyo. And keep being told that I can’t get my money back.

Business Pet

4/10

Poor

17 Sep 2022

Luis

Disappointed.

Dirty rooms broken chain locks. Quiet and we never felt unsafe. But the facility needs new management and cleaning staff. Didn’t see the cleaning staff much the whole week we were there.

Friends_and_family Family

2/10

Poor

17 Aug 2022

Jorge

At check in the office smelled like mariguana, Ive booked at king bed and was given a double bed room. Carpet was filthy and when I asked the front desk they told me they don’t have king size rooms at all and the king size rooms in there website were only for advertisement. About the filthy carpet they said their vacuum wasn’t working. The towels were dirty like if they were used to Mop floors, ashes all over the restroom floor and dirty pillows. I had to leave and slept in my truck that night, was not going to lay in that filthy bed, so disgusting.

Business Self

8/10

Excellent

07 Aug 2022

Kimberly

Staying at oyo until our home is finished. The room has been very nice.

Partner

6/10

Pleasant

03 Jul 2022

JESSICA

You get what you pay for. The pictures must be old since it looks much nicer than it is. It is very outdated but for a couple hours of sleep it works. No soap provided which makes you feel icky.

Leisure Family

2/10

Poor

06 Jun 2022

Eric

This room was awful! Reserved a king bed and instead they gave me a very small twin bed!

TV, microwave and fridge didn't work at all (basically everything was broken), The security latch for the door was broken off. No hot water in shower.

All in all, a typical OYO dump. The manager downstairs literally had her hands full with two screaming kids.No interest whatsoever in addressing any of the room issues. DO NOT STAY HERE!

4/10

Poor

18 Feb 2022

John

Never came to clean the room I had to take my own garbage out terrible condition I won’t even let my dog sleep there

Business

4/10

Poor

19 Dec 2021

Heriberto

Gave us the wrong room and wrong beds it was supposed to be queen beds and the looked like full size not so happy

Business_and_leisure Family

8/10

Excellent

02 Dec 2021

Luis

Good!!

Business Self

2/10

Poor

24 Oct 2021

Verified traveler

Terrible

The hotel was disgusting. Roaches everywhere, drug deals happening in the front office and fights outside in the parking lot. No one should stay here and Hotels.com should remove them as a listed hotel.

Friends_and_family Family

10/10

Exceptional

06 Oct 2021

Lucia

Needs an update and would like to have more towels in room.

Business_and_leisure Friends

2/10

Poor

03 Sep 2021

Chris

Filthy needs deep cleaning

This place is filthy and i mean to an extreme, I stay in older motels all the time which this is for sure but it's absolutely disgustingly dirty will never stay again

Business

8/10

Excellent

20 Aug 2021

Erick

Good service and room but..

The staff was great and rooms were very clean. Not dissapointed. I did notice that fhe moment we walked in there was a strong stench of Marijuana. Not sure if the smell was coming from someone smoming next door or if the smell was just our room was already penatrated with the smell. We were juat passing by and slept for 4 hours so we just ignored it, slept and left in the morning.

Partner

2/10

Poor

07 Aug 2021

Verified traveler

Is my first and last time at this hotel, carpet was dirty from several days, no thrash cans, no toilet paper, no soap, towels looked crusty didn't touch them, tv didn't work, toilet was dirty, wi-fi was the only thing that worked, this was the worst hotel experience for me up to date.

Leisure Family

2/10

Poor

31 Jul 2021

Verified traveler

Never did stay, upon arrival, I've received my money back since the water had been cutoff; I guess they didn't pay the water bill. Everyone else had water in the area. I had stayed at the Pearsall Inn, a awesome and way more better place.

Business Self

4/10

Poor

13 Jul 2021

Verified traveler

Toilet backing up, management not responding. Reception closed.

Leisure Family

2/10

Poor

05 Jul 2021

Juan

Poor Management Stay Away From OYO

I booked a room at your hotel on July 2nd through hotels.com for july 3rd. I arrived only to find a note on the door that yall overbooked your rooms and you were out of town. There was noone there to refund me and i had to stay elsewhere and paid double since it was short noticed. I will never stay at an OYO hotel ever again you have no integrity. You could have called and let me know before making the drive there. Still waiting on my refund also.

Friends_and_family Family

2/10

Poor

28 Jun 2021

gregorio

Sorry service from you all

Made reservations through you and when i got to oyo no rooms where available. They said they had been booked for days. You all took my reservation just 4 hours before, so what is going on. Then had to find another hotel without your help. Thanks for your lousy service

Friends_and_family Family

8/10

Excellent

28 Apr 2021

Ricardo

Good.

Business

10/10

Exceptional

17 Apr 2021

Verified traveler

No problem parking on site manager was nice and walked the Premises

Friends_and_family Family

8/10

Excellent

15 Apr 2021

Travis

Clean room and easy access to the freeway.

The motel was quiet and comfortable despite being on a major freeway. It was also pretty clean.

Business

4/10

Poor

04 Apr 2021

Blanca

Poor breakfast choices.

Friends_and_family Family

2/10

Poor

22 Mar 2021

Tomas

Awful place

This hotel is awful do not spend any money in this hotel to begin the office was close when we got there to check in no one came until like 2-3 hours later and the room, awful the door was holding up by a piece of wood. This hotel not even for free 😡😡

Friends_and_family Family

2/10

Poor

15 Mar 2021

Celia

We weren’t able to check in, because we came into town late. No one was on duty at night, and no one answered at neither of the phone numbers listed on the window and door.

Partner