Name: King S Pointe Waterpark Resort
Address: 1520 E Lakeshore Dr, Storm Lake, 50588, US

4/10

Poor

21 Jan 2024

Matthew

Restaurant, water park and fitness center all closed. Unable to call and reach front desk. Asked for late checkout from 11 to noon and was declined.

Leisure Family

6/10

Pleasant

28 Nov 2021

Kristen

Staff was rude and had no idea how to do their jobs. Paint chips were in the pool area. Just overall disappointed.

Leisure Family_with_children

10/10

Exceptional

12 Sep 2021

Susan

Kids had fun

Leisure Family

10/10

Exceptional

06 Sep 2021

Jamie

It was perfect had the view of the lake and a very clean room.

Leisure Family_with_children

8/10

Excellent

23 Aug 2021

Brittany

The beds were very uncomfortable, shower was tiny and outdated. However, my children had an amazing time at the water parks

Leisure Family_with_children

10/10

Exceptional

20 Aug 2021

Stef

Amazing Hotel

Amazing!

Friends_and_family Family

6/10

Pleasant

18 Aug 2021

Verified traveler

The hotel is connected to a water park, and they don’t offer discounted or included park passes when you stay at the hotel, or if they do, no one told us about it. We had to pay the regular daily price for the water park. I was disappointed with that.

Leisure Family_with_children

6/10

Pleasant

16 Aug 2021

Verified traveler

View was beautiful. Screen on the sliding door was ripped

Leisure Family_with_children

6/10

Pleasant

15 Aug 2021

Verified traveler

I would take my family there again, however, I do not recommend purchasing a stay at King’s Pointe Water Resort through EXPEDIA. When purchasing through this site it does not include the water park! Luckily the manager at Kings Pointe was very understanding and helpful but I will only book directly with the resort in the future.

Leisure Family

10/10

Exceptional

14 Aug 2021

Verified traveler

Short staff room’s were not cleaned daily

Business Family

6/10

Pleasant

08 Aug 2021

Verified traveler

The water slides were not open when we stayed which was one of the entire reasons we stayed there. We were celebrating my sons bday so it was super disappointing we didn’t get to play on the slides. We had terrible service at the hotel restaurant, half my family didn’t get dinner and it is literally the only thing open past 8 in storm lake. We drove 3 hours to play at the water park so we arrived late and hungry. Overall we made the best of it but there was for sure some disappointment from the kids.

Leisure Family

6/10

Pleasant

07 Aug 2021

Stef

Motel 6. Not sure if we would stay again

Room was small, pool was nice, air conditioning didnt work in the first room they had to move us and we coukdnt control the air conditioning in the next room sonwe were hot all night.

Friends_and_family Family

10/10

Exceptional

06 Aug 2021

Verified traveler

The indoor outdoor waterpark was a highlight for the kids. The restaurant was accommodating to our large group and provided us a private room. Food was good at a fair price. Also enjoyed the smore's pit. Great location within walking distance to a 9 hole course and putt-putt.

Leisure Family

6/10

Pleasant

05 Aug 2021

Verified traveler

Right away we had to call maintenance to fix our sliding glass door that was off its hinge. The room was musty smelling maybe off the first floor and the smell from the lake was not that good. The indoor pool area was closed so the outside area was packed with everyone that stayed there - not a lot of room to social distance. The restaurant needed reservations so we were forced to go off site to eat which was difficult as not much was open.

Leisure Family

8/10

Excellent

02 Aug 2021

Cheryl

Was great! Water park was nice and inexpensive

Friends_and_family Family

6/10

Pleasant

02 Aug 2021

Andrea

Bathtub was full of dead bugs

10/10

Exceptional

02 Aug 2021

Jack

In town for a funeral service. The kids loved the waterparks and play areas. It was a nice break for Mom and Dad to relax and let them play. Enjoyed the park. Will come back if we are ever in west central Iowa again.

Friends_and_family Family

10/10

Exceptional

01 Aug 2021

Ron

Great place for a family visit

We had a lake-view room on the first level. It was clean and comfortable. There was some noise but what are you going to do - it's a hotel that seems to cater to families. We had two small boys so they probably made some noise as well. The internet was decent for a hotel wifi. We enjoyed walking along the lake edge and the boys especially enjoyed the water parks. There is a very nice playground adjoining the property and several excellent Mexican restaurants in town. We were very happy with our stay.

Friends_and_family Family

8/10

Excellent

01 Aug 2021

Verified traveler

We didn't like the hours of the pool area and outside pool area.

Leisure Friends

6/10

Pleasant

29 Jul 2021

Verified traveler

The water park is fun but keep an eye on your love ones. The guards were stretched with the areas they were watching.

Leisure Family_with_children

6/10

Pleasant

29 Jul 2021

Christopher

Understaffed impacted stay

Room carpet was musty and damp, no housekeeping unless you've booked 3 nights or more (that's what we were told when we went down to get new trash bags and towels), and restaurant was very backed up and slow. Front desk personnel were friendly and apologetic... I think the hotel is just way under staffed.

Friends_and_family Friends

2/10

Poor

26 Jul 2021

Verified traveler

Check in person distracted, doing other things.
Problems with light fixture in room, restaurant hostess said 45 minute wait for kitchen when we asked what we were supposed to do she shrugged her shoulders. When calling front desk on light fixture, told didn't know when someone would come, offered to call back, didn't. In-door pool no towels, area dirty. Offered no assistance in getting towels.

Leisure Friends

6/10

Pleasant

20 Jul 2021

Verified traveler

Decor very outdated, clean-Isu, front desk staff was very rude and seemed annoyed with questions and also checking in is very slow! Food and staff at in-house restaurant was good.

Leisure Friends

10/10

Exceptional

19 Jul 2021

Azzedine

Two days vacation was

6/10

Pleasant

18 Jul 2021

Verified traveler

Overall it was a nice getaway. We stayed in a suite and expected better. Like some silverware, plates, bowls, paper towels, and glasses couldve been provided for us.

Leisure Family_with_children

10/10

Exceptional

14 Jul 2021

Verified traveler

Great place for family vacation

Leisure Family_with_children

10/10

Exceptional

10 Jul 2021

Verified traveler

So very neat, beautiful lake

Leisure Partner

8/10

Excellent

09 Jul 2021

Cheryl

Hotel, Restaurant, Pool, Area review

The beds seemed new. They were nice and firm. The bathroom vent didn't work so of course, the wallpaper and tile was falling apart. We had a balcony looking over the parking lot, and it was usable. It was nice we could go out on the balcony and sit. However, there was a dirty diaper in the front yard and it wasn't picked up our whole stay

Water Park is complimentary with stay! We had a wonderful time! Would be great if hours to pool were posted somewhere.

Restaurant was great. Dinner portions are gigantic!

Great park and lookout tower in walking distance. Food vendor showed up selling ice cream, and chimmerones. Bring your cash!

Friends_and_family Family

2/10

Poor

09 Jul 2021

Verified traveler

the staff is less then friendly, none of them are even approachable expect one lady in the mornings. They didn’t have my reservation when i showed up and the manager told me “how lucky i was” they even have a room, that may be true but the way it was said was absolutely disgusting. Our room had flies/ nats all over. they only give you a flat sheet for a blanket, the showers are horrible. this place has gone extremely downhill. they need better staffing, updated rooms & common courtesy for the prices they charge, they’re absolutely not worth it. Save you money go elsewhere.

Leisure Family_with_children

4/10

Poor

08 Jul 2021

Verified traveler

The property is old - in need of updates.
The staff was non-responsive to issues we had while staying there.
They do not clean the rooms until after you've been there 7 days.
Did not have a phone in the room

Leisure Partner

2/10

Poor

04 Jul 2021

Verified traveler

Ordered tickets from Orbitz. Then upon checkin, even after telling the front desk we already paid, were double charged for our stay. I figured this out after leaving and contacted a manager immediately. I was informed it could take days to a week before we see the money back in our card. Poor service and communication. This should never happen at any hotel. No microwave in room. Only pool available is at the waterpark, to which you have to pay to get in. No hot tub. No free complimentary breakfast. Very disappointing. Will not be returning. Too many GOOD hotels and parks to visit. You're not missing out! Go somewhere else.

Leisure Family_with_children

10/10

Exceptional

04 Jul 2021

Verified traveler

The hotel is clean, easy check and out. Didn't like that you have to pay for waterpark. Easy parking and kid friendly, it's next to a lake with playground and tower.

Business Family

8/10

Excellent

04 Jul 2021

Marc

Good stay

Room was good. Kids had a great time. A microwave in the room would have been nice.

Friends_and_family Family

10/10

Exceptional

03 Jul 2021

James

Good location

Enjoyed the location. Lake is much clearer, but now moss is able to develop. Room was clean, and shower was very nice.

Partner

10/10

Exceptional

30 Jun 2021

Verified traveler

Lakeview was so relaxing to sit on the deck and watch the lake...waterpark was adult friendly...the trails were flat for easy walking...the buffett breakfast needs work....would have been nice to order a good breakfast...but overall good...buffalo wings were amazing and the chef know how to cook a steak! Stayed 4 days would definitely come back!

Leisure Partner

2/10

Poor

29 Jun 2021

Verified traveler

I liked the waterpark for my kids but the communication failed on behalf of the staff and my 3day stay turned into a one day and i had to scramble to find another hotel because they booked my room for other patrons. It really put a lot of stress on me and mine, and ruined about half of the day because i had to deive to another town almost an hour away to stay there instead.

Leisure Family

10/10

Exceptional

28 Jun 2021

Scott

Everything was close and accey

Friends_and_family Family

6/10

Pleasant

26 Jun 2021

Gretchen

No air

The air conditioning didn’t work well. It was hot overnight and before check out so I didn’t sleep well.

Friends_and_family Friends

10/10

Exceptional

23 Jun 2021

Verified traveler

Beautiful location, very nice Motel

Partner

10/10

Exceptional

22 Jun 2021

macy

We stay at Kings Pointe several times a year. It's close to family that we visit and enjoy the indoor and outdoor waterparks. Kings Pointe is a nice getaway that is not too far from home and right next to Storm Lake. Great rooms and resturant that's open for breakfast, lunch, and dinner. All the family has dinner at the resturant for the great food and drinks and it's family friendly too. Service is always great for our big or small groups. A late night cocktail by the fireplace on the patio next to the lake is a great end to the day. The rooms are comfortable and clean. Don't know what it is but I love their beds. So comfy. Staff is always helpful and friendly. Location is great with a big playground close by, green space to play, pretty flowerbeds and landscaping, bike and walking trail that goes along the lake, with a beach and boat docks for guests nearby. There's a bike shop for bike rental, miniature golf, and a golf couse within a short walking distance. Kings Pointe is a great place to stay with lots to do. Love it!

Friends_and_family Family

4/10

Poor

10 Jun 2021

Verified traveler

Kings DISAPpoint

Granted, there are not many places to stay in Storm Lake but I can assure you this hotel has seen better days. From shower curtains that are one foot too short so water is all over the floor, a shower pan broken in two places and also stained a brownish yellow, to wood literally peeling off the bathroom door (which also doesn't shut), I'd recommend saving some money and staying at the Super 8. I'm certain it's better than Kings Point!

Friends_and_family Family

4/10

Poor

06 Jun 2021

Verified traveler

King’s Pointe looks nice from the outside, but once you’re in it’s kinda worn down. Extremely loud if anyone is above you, can hear every step. Only one phone worked in the room. Remote for the tv was worn and torn and only worked sometimes. Service at water park was terrible. They had the staff, but they didn’t use them properly. Was in line for 25 mins with only 3 people in from of me. When I got to the window, two people were standing around and another was sitting on the freezer. Ordered a salad from the restaurant inside the hotel and got 1/4 of a head of lettuce with once slice of tomato and ranch had to cut the lettuce up. Front desk was extremely slow, they were new as only one person knew what to do. Water park was nice though. That’s all I can say. If I got back, I will not order anything from the water park and will not stay at King’s Pointe.

Leisure Family_with_children

8/10

Excellent

05 Jun 2021

Verified traveler

good location.great views. Bathrooms need updating.

Leisure Family

10/10

Exceptional

04 Jun 2021

Verified traveler

You want to know what the favorite part of my trip was? The entire thing. I can't believe I waited so long to book a night there. For those of you who have never been there and for those of you who have never had a night away from home, what're you waiting for?! From the time we walked in the door, up until the very last moment we left, the hospitality was phenomenal. The staff is amazing, like a breath of fresh air. The food at the restaurant was exquisite, good quality and quanity. We had supper and breakfast there, my sons (normally are so picky) ate so good, I was impressed. The view is beautiful. We picked city view but man, as soon as you walk in the door and catch a glimpse of that lake view you'll want to alternate the next time you go back. We didn't get the chance to try out the Waterpark and still had a great time. Definitely kid and family friendly. My kids were begging me to book another room for the next weekend before we even left. If you want to stay some where that isn't overpriced, outdated and your family will love, then book a room, for a night or a weekend. Chances are you'll be glad you did.

Leisure Family_with_children

8/10

Excellent

28 May 2021

Verified traveler

Very nice!

8/10

Excellent

17 May 2021

Verified traveler

When we checked in at 7:30pm and went to our room it was dirty. The front desk girl seemed confused she did upgrade our room.

Leisure Family

10/10

Exceptional

11 May 2021

Carmen

Huge room with double beds and balcony.Very comfortable.Excellent beds.

Partner

4/10

Poor

10 May 2021

Verified traveler

I had booked a room for my graduation commencement and had booked lake view with a deck... they gave me parking lot view. Bed was hard, only 3 small pillows, no comforter. Property is beginning to look old and worn... I have stayed here previously for one week each time and loved those stays. This was entirely different and entirely disappointing. There were no vending machines despite vending signs. It was very loud with people stomping constantly. Sadly, this stay was much less than ideal for a very high price :(

Business_and_leisure Family

10/10

Exceptional

25 Apr 2021

Verified traveler

Fairly clean. Great service. Easy access to the water park. We will definitely be back !

Leisure Family_with_children

6/10

Pleasant

14 Apr 2021

Todd

Meh

The staff was decidedly unfriendly during the check-in process, which was the extent of my interactions with the staff. My room was dated but clean. It's essentially an overpriced Super 8.

Business

6/10

Pleasant

13 Apr 2021

Verified traveler

What we liked- the waterpark and the view of the lake from the lobby qnd second floor.

What we didnt like- the staff was understaffed and even though we booked a lake view room, we didnt get that view, but a view of the parking lot.

Friends_and_family Family

4/10

Poor

07 Apr 2021

Verified traveler

They overbooked and so we were not allowed to stay there. They paid Super 8 hotel down the road to put us up over night. We still go to play in the water park and that was perfect for our 6 yr old grandson. We were not happy about the inconvenience of having to drive to and from the Super 8 hotel with our swim suits on and it was chilly in the evening. We did enjoy the outdoors play ground the next day after breakfast.

Leisure Family_with_children

10/10

Exceptional

28 Mar 2021

Verified traveler

great place. staff was great and helpfull place is clean rooms clean

Friends_and_family Family_with_children

4/10

Poor

28 Mar 2021

Verified traveler

Room was old. TV had bad reception. Picture & sound would cut out. Room channel guide didn't show right channels. To use the waterpark & pool area you had to pay extra. Thought that would be included in the room rate.

Leisure Family

8/10

Excellent

15 Mar 2021

Verified traveler

I liked the water park which kept grandkids very entertained but was very crowded on Saturday morning.

Leisure Family_with_children

10/10

Exceptional

15 Feb 2021

Luann

Trip

Good time:)

Friends_and_family Family

8/10

Excellent

15 Feb 2021

Abby

e will be back

Clean rooms, bad pillows. Restaurant seemed to be struggling - not great service there. Housekeeping and front desk were great. Pool was clean although the amount of chlorine they used seemed extensive. After a couple hours my kids were having coughing fits and didn’t want to come back to the pool. Overall pretty good experience and we will be back - in the summer where we can go outside!

Friends_and_family Family

8/10

Excellent

14 Feb 2021

Verified traveler

Enjoyed our stay, kids enjoyed the water park. The only down fall was the restaurant, 1.5 hour wait for dinner.

Leisure Family

6/10

Pleasant

19 Jan 2021

Julie

Terrible service

The hotel itself was nice and very clean. However, it appeared to be run soley by teenagers. The service was sub-par. We ordered food from the restaurants to go and waited for 30 minutes after the time given for pick up, at which point it was cold, and inedible. When brought to their attention all that was offered was an apology. The TV in the room didn't work, the coffee pot in the room didn't work, the ice machine on the st and 2nd floors didn't work. The kids really enjoyed the waterpark.

Friends_and_family Family

10/10

Exceptional

14 Jan 2021

Verified traveler

Room was large,bed very comfortable,clean, restaurant on site... food very good, very helpful staff, quiet... good location... would stay there again!

Business Partner

6/10

Pleasant

31 Dec 2020

Verified traveler

Staff was unpleasant and not helpful, Couldn’t even give information about Times they started serving breakfast, Just a blank stare and confused speech.

Friends_and_family Partner

8/10

Excellent

13 Dec 2020

Verified traveler

Here for family event. Hotel accessible. Nice lake views

Friends_and_family Partner

8/10

Excellent

04 Aug 2020

James

1st Family Vacation

Front Desk, Restaurant and water park were fantastic but our room had a foul odor to it when we checked in.

Friends_and_family Family

4/10

Poor

03 Aug 2020

Dorina

The location is excellent: Storm Lake is beautiful! There are walking trails alongside the lake. The hotel rooms are clean however some maintenance is over due: spots on the carpets and on the upholstery, rusty fire sprinklers in the bathroom, worn out doors, peeling wallpaper, chipped bath tub, etc. The water park is pretty fun; there is no discount for the hotel guests and you have to reserve a room with water park passes or else you have to purchase the water passes separately. The restaurant has great views; the food is hit and miss and so is the service.

Friends_and_family Family_with_children

6/10

Pleasant

06 Jul 2020

J.C

4th of July weekend!

Disappointed for the price we paid, we didn’t have a microwave in our room, and there were strands of hair on our bed linen, the ice machine down the hall was broken.
Breakfast at the restaurant was “ok” and the price was fair. Lunch however, was different story, clearly the restaurant was way under understaffed, had to wait for ever to sit at a table, and it also took along time to get our food.

Friends_and_family Family

10/10

Exceptional

05 Jul 2020

Verified traveler

Nice place with all the amenities my family and I were looking for. Will definitely go back again!

Friends_and_family Family

8/10

Excellent

01 Mar 2020

Shanna

Clean and well maintained but not worth the money. There is no continental breakfast (restaurant on site), there is a waterpark attached but was not open when we checked in. There is not a pool/hot tub that isn’t attached to the waterpark so there is nothing to do on your downtime.

Friends_and_family Family

8/10

Excellent

18 Feb 2020

Alan

Check in woman was nice, but brand new, thus a possible explanation. She had difficulty getting my Charge card to register so did a repeat. Next I went to my room & it was inhabited by a maintenance worker working. Finally, at checkout another woman greeted me as “Roger.” When I corrected her she responded, “just kidding,” but I doubt that was the case.

Business

4/10

Poor

12 Feb 2020

Verified traveler

Front desk customer service was suboptimal. Front desk clerk actually dropped an \"f - bomb\" under her breath regarding the customer checking in before me. Room was not ready at checkin time. Room was terribly dirty; bathroom was disgusting and had a terrible smell for the first couple hours we were there. Food from the restaurant was good, however toom service staff made the announcement they had never done room service before and seemed very uncomfortable. Will not recommend, will not return.

Friends_and_family Family

10/10

Exceptional

22 Jan 2020

DomiqueThomas

My son and I were there to visit Buena Vista University. The hotel and the staff were great. If my son decides to attend Buena Vista King’s Point will have regular visitors during soccer season.

Great place to stay!!!

Business_and_leisure Family

10/10

Exceptional

21 Jan 2020

Lisa

We love the waterpark & the rooms are nice and big. We ate dinner at the Regatta for the first time (this was our 3rd stay) and while it was very good, they seemed to be out of a lot of items on the menu which made it difficult to order. The food we did order was great and we would recommend eating there. The staff was super friendly and the housekeeping ladies were always smiling and chatting with us in the hallways. Great staff.

Leisure Family_with_children

4/10

Poor

09 Jan 2020

Wally

Looked for somewhere to bring my 4 year old. We deove 6 hours to go to their water park, which they represent as a \"waterpark resort\". When we checked in we were told thay the waterpark isnt open during the week? Very unhappy 4 year old...I would have stayed somewhere for half the price with a free breakfast.

Business_and_leisure Family_with_children

10/10

Exceptional

21 Dec 2019

Verified traveler

Hotel room was clean. Water park was nice. Lifeguards were very good. Watched kids continually! Safe!

Friends_and_family Family_with_children

6/10

Pleasant

20 Dec 2019

Thomas

Lobby and restaurant are really nice. First room they put me in had been smoked in and second room had quite a bit of damage in the bathroom and wasn’t very clean. Broken tile and grout on the floor, mildew in the corners.i feel like it’s time for at least a bathroom remodel

Business

8/10

Excellent

13 Dec 2019

Brian

Good stay

I would say overall a very nice place to stay. The only thing that I didn’t like was the restaurant/bar closing at 10pm. Getting there at 945 didn’t give me any opportunity. It won’t deter my next stay if I’m in the area, just will know to slip in a little earlier or pick up some food on the way

Business

6/10

Pleasant

07 Dec 2019

Verified traveler

Nice setting off of the lake with the swimming area right outside

Leisure Family

6/10

Pleasant

26 Jul 2019

Verified traveler

The resort itself was a very family friendly place.
Storm Lake is beautiful. But the town itself leaves a lot to be desired.

Leisure Family

8/10

Excellent

08 Jul 2019

Matthew

Great views

The location and park was great, but I wouldn't put the room at the top of the list. I could hear people in the room next to me carrying on a quiet conversation as well as people in the halls. Disappointed that there wasn't breakfast.

6/10

Pleasant

01 Jul 2019

Verified traveler

Great place, unfriendly faces

This facility is beautiful. The Waterpark is great. The staff... not so much. I’ve stayed in a lot of places in this price range, and I have to say these people really need some customer service skills development. Front desk staff, lifeguards, cleaning staff... pretty much everyone. I’m sure they didn’t intend it, but nearly everyone I had contact with came off as rude. If you’re going to charge those kinds of prices, you may want to focus on leaving a good impression with departing guests so they want to come back.

Family

8/10

Excellent

10 Jun 2019

Wayne

Wedding stay

We came here for a wedding. The restaurant manager was the best! He and the staff were very good and the food is excellent with large portions and good price value. I recommend eating all your meals here and forget about whats in town.

Partner

4/10

Poor

07 Mar 2019

Miriah

Somewhat Disappointed

I was traveling for work and brought my family along as I saw there was an indoor waterpark at this location. After driving for hours, we got there checked in and was told it is closed for the season. Not extremely happy with the price I paid as it did not include the waterpark. Sort of outdated room, large and spacious but outdated and not kept up modern wise. No tub, more of a handicap accessible shower ( somewhat problematic for kids) Floor got all wet as shower curtain did not reach floor and child fell getting out of shower. Staff was not overly warm or helpful. Would probably stay elsewhere the next time I travel. Town and lake are beautiful.

Family

8/10

Excellent

29 Jan 2019

Verified traveler

The rooms are large and the beds very comfortable. I wouldn't stay anywhere else when traveling to Storm Lake.

Family

4/10

Poor

25 Nov 2018

Verified traveler

Was very disappointed that the water park was closed during the week. Was the only reason for going up there. I should have checked into a little closer I guess

Leisure Family_with_children

6/10

Pleasant

08 Oct 2018

Verified traveler

Nice view. Our visit was fine. I would stay their again.

6/10

Pleasant

22 Sep 2018

Connie

Surprised resort was in out of season mode so early in the fall season

10/10

Exceptional

07 Sep 2018

Xavier

Large rooms with all the amenities. Good restaurant with a great view of the lake. Staff was friendly.

Family

6/10

Pleasant

05 Sep 2018

Verified traveler

Everything was great except the pricing. We reserved a room the same day as our son and actually stay right across the hall, and we were charged $30 more for the night. Nobody could explain why. Otherwise everything was great...we would stay there again.

Family

6/10

Pleasant

11 Aug 2018

Rebecca

No drinks

We had a great time the water park was a blast. However we were there on a Thursday night and the bar closed around 930 or so and that was not so great. After we were done with the kids we had nowhere to go for some adult time. Had to go get beers at gas station and drink on our tiny patio. About 40 people checked in around 9 and I'm sure they were not happy either. Would have been nice for them to look at booking totals and keep the bar open.

Family

6/10

Pleasant

31 Jul 2018

Verified traveler

personal stay to be near family

not approprate for our stay. geared for family and vacation stays

8/10

Excellent

27 Jul 2018

Andrew

The water parks are really fun and have something for all ages.

4/10

Poor

06 Jul 2018

pao

Didn’t not get the room that you booked and pay

I booked for double queen bed but got the one king bed without the comfortable and pillow takes awhile to get the problem solve and also got locked out from the room the second night of stay.....

10/10

Exceptional

05 Jul 2018

Verified traveler

Clean and beautiful! Water park is a blast! I'll be back!

10/10

Exceptional

21 May 2018

Verified traveler

Awesome

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4/10

Poor

15 May 2018

JOY

Staff at restaurant nor extremely friendly. Rooms are clean but very dark. Need to get bright bulbs in liht fixtures

Family

6/10

Pleasant

14 May 2018

Verified traveler

Average hotel stay

Restaurant closed too early. Coffee wasn't that great. Otherwise best place to stay in the area.

10/10

Exceptional

13 May 2018

Hawkfnatic

Like looking out at the lake. So relaxing.

10/10

Exceptional

23 Apr 2018

Verified traveler

Booked a City view room, when I checked in got a lake view. It was amazing waking up having my coffee on the balcony!

6/10

Pleasant

09 Apr 2018

Verified traveler

Disappointed at best

Paid for water park tickets at 7:30 pm. Was told that it closed at 10. Charged full price. We were fully clothed so obviously had to go change yet. Went to get food before restaurant closed. They couldn't accommodate 3 of us. Ordered pizza. Couldn't get anyone at front desk to answer phone in regards to paper plates and plastic silverware. Went down to waterpark at 8:55 and was told they were closing in 5 minutes. Couldn't refund money because they were already closed out for the night. Told to call manager the next day and she might be in. Called the next day and was told that she might be in the following day. No one besides her could refund money though. Offered some free passes instead. Agreed to that. Picked them up to find an expiration date two days away when we live 2 1/2 hours away and had already checked out. What a joke! Also ate at the restaurant when we went back. After standing at entrance for 5 minutes by sign that says wait to be seated, I finally went around the corner to see if they were really open. Hostess and waitress were both sitting at the bar talking oblivious to the customers waiting to be seated and there was no one eating in the restaurant at the time. Beautiful view. Just lacking service. Ordered off of menu given. Then told that one of items ordered isn't served until dinner even though that's not stated. Didn't even ask which side of the original two he had chosen that he would like to have since the option they suggested for him only came with

Family

6/10

Pleasant

18 Feb 2018

Verified traveler

Called to check in said our room is available get two babies out and get in said our room is not available yet. She said to check back in an hour. Called in an hour and she said still not check back in an hour. Called another hour still not. We went to the pool and it got cold for the kids. But there were no towels. Asked for some and they said they were all out. Both kids shivering. Finally go to desk to check and no apology.

10/10

Exceptional

13 Feb 2018

Verified traveler

Kings Pointe

Good value for a very nice room. Off season so plenty of rooms. has restaurant as well as bar. Close to my customers. Have stay here serveral times and have always been pleased with my stay. Good place to meet clients for dinner. Will plan to stay here again when in the area.