Name: Kelly Inn Suites Mitchell South Dakota
Address: 1010 Cabela Drive, Mitchell, 57301, US

8/10

Excellent

19 Jul 2026

Chris

Nice welcoming lobby. Fire alarm went off several times in the middle of the night. Morning staff member in charge of breakfast was grumpy

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Taylor

The check-in employee was great. The rooms were alright. I felt as though it wasn’t the most clean room or bathroom. Bathroom was quite a tight fit, which wasn’t a huge deal, and you could tell it was an older style hotel. Fire alarm went off 3 times in the night randomly, whether or not it was an accident or not, I’m not sure. Breakfast was disappointing. Nothing was stocked at first when we came up at 830a, and when it would get stocked, there wasn’t much that got brought out and there were a lot of people in the dining area waiting, so that was a let down. The employee didn’t seem bothered at all or apologetic. The pool was good. More lighting would be beneficial. All in all, it wasn’t bad. Expected a little bit more for what we paid I guess.

Family_with_children

6/10

Pleasant

19 Jul 2026

Carol

Comfortable, but worn in places. Fire alarm went off 3 times in an hour. We were near pool and chlorine strong. Breakfast was just ok.

Partner

2/10

Poor

18 Jul 2026

Michelle

Sadly the area was hot and a lot of the air conditioners were not working. Our room door only locked from the inside, so someone had to stay in the room at all times to guard our stuff. The hot tub was too hot and the pool was ice cold. The waggles were great but the eggs were obviously powder. And to top it all off the fire alarm went off three times between 2am and 3:30am. I think we deserve a partial refund. The 20 hour drive we had today on no sleep was rough.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Katherine

Room was clean and spacious - we loved the fact that the jacuzzi tub was large and in the bathroom instead of the main bedroom. My husband appreciated the tall shower head. We were also able to enter the room from both inside the hotel and through an exterior door, which made handling luggage super easy.

The sofa bed mattress was fine for our kiddo, but it might not be as comfortable for an adult. The king size bed was really comfortable and the air conditioner was relatively quiet and kept the room comfortable - it would have been one of the best nights’ sleep of our trip if the fire alarm hadn’t gone off several times in the night (we think it was pulled). We appreciated being able to use our Netflix and Prime accounts on the room’s television in addition to the tv channels. We didn’t have breakfast at the hotel but listed offerings were standard for a hotel continental breakfast. We will definitely book again next time we’re in Mitchell.

Family_with_children

8/10

Excellent

18 Jul 2026

Jill

The person that checked us in, Andrew, was super kind and went above and beyond for us! Hotel was in a convenient location, room was large and clean. Good value.

Family

10/10

Exceptional

18 Jul 2026

Shane

I don't get to Mitchell often, but when I do I stay at the Kelly Inn. It has a warm, inviting ambience. The staff is so friendly. Breakfast is excellent. My wife stayed for two days while I was in meetings and she enjoyed the pool and hot tub. We feel at home when we visit. Thank you!!

Partner

6/10

Pleasant

18 Jul 2026

Anthony

Place was clean

10/10

Exceptional

17 Jul 2026

Dorothy J

Warm cookies at check in. Staff is very helpful with any questions. Hotel is very clean and has a pool n hot tub.

Partner

2/10

Poor

13 Jul 2026

Nancy

Room especially the bathroom was very dirty and even looked moldy around the tub. Will not stay at a Kelly Inn again

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

William

A

10/10

Exceptional

12 Jul 2026

Daisy

Cool decor, clean, nice breakfast.
Desolate area.

Family_with_children

4/10

Poor

11 Jul 2026

Keith

All of the ice machines were broke down, the employee at the desk had to run to the back to fill your bucket. There were no lights in the pool and the water was cold. The hot tub was not working and the free breakfast had only a few selections....will not stay again.

Partner

6/10

Pleasant

09 Jul 2026

David

Card keys to room very sporadic. Work one time, not the next. Pool area very warm and chemical smell was overbearing.

Partner

10/10

Exceptional

08 Jul 2026

Samantha

Loved it

10/10

Exceptional

08 Jul 2026

Larry

The rooms were clean, the price was reasonable. Pet friendly, good breakfast

Partner

8/10

Excellent

07 Jul 2026

Joel

Rate this stay 10+ except to the problems with the room key cards not working. Took 60 minutes the last night with multiple attempts by the night attendant finally gaining access to the room for me.
Kudos to the staff for their excellent effort helping me

Rate the stay 9, everything else was perfect!!

Self

2/10

Poor

05 Jul 2026

Sharon

Upon arrival it appeared fine. We were greeted by a gentleman and he tried to assist which was fine but he didn’t know too much about hours of pool.

Room was somewhat clean but VERY worn and dated. Kelly definitely is in need of TLC!!

No clock in room, LACK OF OUTLETS, dated furniture. There was a phone but no pen/paper. Only 1 table between the two beds, another side table would have been appreciated for the other side of bed.

Bathroom is dated, cracks in floor grout was loose and pieces were coming out from floor— VERY easy to lose your footing — safety issues!!

Bath tub was chipped, faucet collar/plate was broken.

When we double checked the room we found a bottle of gatorade — must have been from prior guests, it wasn’t us!

Pool was SCUMMY as was the hot tub— the filter was FILTHY!!

Breakfast area — the eggs look d scrambled but didn’t taste good at all. Ended up having coffee — you can’t mess that up… or can you?

Everything (the little things /details), lack of cleaning, all added up to ICK! NASTY and it just out a had taste overall.

Bed was fine, but we definitely overpaid for what we received in return!! $135, we were not impressed by any means!

Partner

6/10

Pleasant

05 Jul 2026

Christopher

You can tell it’s older and dated

Family_with_children

10/10

Exceptional

04 Jul 2026

Mary Ellen

Clean room. Great breakfast. Friendly staff

Partner

8/10

Excellent

03 Jul 2026

Allison

It was a nice location. You can tell its a little bit of an older property, but nice. There was some mildew in the shower and the toilet ran most of the night, but the rooms were clean. Didn't make it to breakfast but it looked like it would have been good. Lots of room, seating. Staff was nice and welcoming. We had a group that reserved separately but they were able to get us rooms near each other.

Friends

10/10

Exceptional

03 Jul 2026

Gary

Convenient location. Restaurants, fuel stop and shopping right across the street.

Partner

10/10

Exceptional

02 Jul 2026

Bruce

Nice clean hotel property. Nice big clean rooms. Great helpful staff. Property close to restaurants and stores - walking distance

Friends_and_family Friends

8/10

Excellent

02 Jul 2026

Marie

The rooms were great,so were the beds, we traveled with 5 kids and they were excited to swim but when they entered the pool room the smell of all the chemicals were so strong they had to leave, also we arrived at the breakfast at 630 when it began and there were no big plates out and hardly any bread and like only 6 muffins.

Family_with_children

10/10

Exceptional

30 Jun 2026

Ruth

great location - nice people

Partner

8/10

Excellent

29 Jun 2026

Linda

Stayed here a few times. Seems a bit warn now. Our stay was fine.

Partner

10/10

Exceptional

29 Jun 2026

Barbara

Nice place to stay. Breakfast was good.

10/10

Exceptional

29 Jun 2026

Melissa

Super-friendly staff at check-in. The room was nice, beds were comfy, pool was decent, and the breakfast was good! Easy to get to off the interstate. Will stay again.

Family_with_children

10/10

Exceptional

28 Jun 2026

Linda Sue

The hotel staff was friendly and curtious. Our room was clean and cozy.

Partner

6/10

Pleasant

28 Jun 2026

Cynthia

Refrigerator didn't work in the room. Nor did the ice machines.

Family

10/10

Exceptional

27 Jun 2026

Nathan

The lodge was a cute place to stay & very affordable compared to the other options in the area. The room was clean, comfortable beds & linens. It was nice to have an interior & exterior door to our room. The breakfast area was small but quaint, the service & food was great! So glad we chose this hotel!

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Douglas

On our way to Rushmore and Yellowstone. Solid stop with comfortable beds and friendly service.

Friends_and_family Family

6/10

Pleasant

26 Jun 2026

Lynn

The staff was helpful, the room was just adequate, the hot tub was O.K., I didn’t eat the breakfast, but it looked O.K.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Alan

Great, clean rooms friendly staff. I only had a muffing and coffee for breakfast but they had a variety of items to choose from

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Ryan

Hotel was run down. It was clean, but some of the shower tiles were falling off.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

paula

It was a very nice stay! Clean rooms, comfy bed. The lady that helped us was exceptional.

6/10

Pleasant

22 Jun 2026

William

Breakfast was good. The exterior of the hotel was lovely and the lobby was nice. The room itself had holes in the carpet, broken outlets and cracks in the toilet.

10/10

Exceptional

21 Jun 2026

Jill

Staff was super responsive and friendly. AC unit was not working in original room, they quickly moved us to a new room.

8/10

Excellent

19 Jun 2026

Laurie

Room was very comfortable but the building itself is getting worn out. Tub surround needed replacing. Moldy at corners of the wall tub area.
Breakfast was ok. No tea available. No employees around. I had to go stick my nose in the managers office and an employee happened to be at the front lobby to help me. Dining area dirty, no employee maintaining breakfast area.

Partner

10/10

Exceptional

18 Jun 2026

Carrie

I got stuck in a storm while traveling and the staff were helpful and accommodating. Nice clean room. Quiet and comfortable.

Self

10/10

Exceptional

17 Jun 2026

Jon

Clean room, quiet location, very friendly staff. Not a ton of options at breakfast, but definitely adequate. Definitely a higher value than what I paid to stay--I would easily recommend to anyone.

Self

6/10

Pleasant

17 Jun 2026

Jim

Toilet handle was broken and the staff fixed it as quickly as they could in between checking people in.

Family_with_children

4/10

Poor

16 Jun 2026

Sue

We have stayed at the Kelly Inn for many years on our trips from Montana to Maryland. We always like the fact that it was rustic and unusual. We noticed last year that the end was looking a little worn and this year, we were very disappointed. Sadly, they’ve done nothing to upgrade this facility. We will not be staying again.

Partner

6/10

Pleasant

16 Jun 2026

Scott

Staff struggled to get room keys working. Outside door to room didn’t lock.

Partner

4/10

Poor

15 Jun 2026

Philip

When we arrived, there was another guest trying to check in and having an argument about the rooms she had booked - he claimed one, she claimed two. When that was put aside, he assisted me and gave me two room keys. I went up to the room and neither key worked. I returned to the front desk and there were 4 people in line. One guest's keys also did not work. The previous lady tried to get the room he previously said she had but that room had mysteriously disappeared and was no longer available even though she'd paid for it.

When I got back to the desk he made me two new keys, came up to the room with me and he couldn't get the new keys to work either. Took him about 30 seconds of putting the keys in and out before he could unlock the door.

The swimming pool was not to be used during our stay.

The ice machines were broken.

The morning after, their computer system was down.

All in all it's a badly run location, with unhelpful desk staff and poorly maintained site facilities. All I can really say is the breakfast was reasonable and the bed comfortable, even though the rooms are horribly out of date and need a thorough deep-cleaning.

Friends_and_family Family

2/10

Poor

15 Jun 2026

Latiefa

Bathroom was really awful. Tub had hair on the walls. The surround of the tub was broken and needs replacing. Couldn't switch rooms as they had computer issues. Had no ice in the machines. The hallways were hot and smelled like chlorine even though we were on the 3 rd floor. Place needs renovation. Glad we only started one night

Friends

2/10

Poor

15 Jun 2026

Dana

We were in Mitchell for our son’s wedding. When we arrived to our room we learned that our door did not lock, no key cards were needed to enter our room. I went down to notify staff and while I was waiting at the desk, my husband notified me our toilet handle was also broken, couldn't flush toilet without manually lifting the plunger inside the toilet. 1.5 hrs and 2reminders later he came to our room and was shocked that yes our door didn’t locked he suggested we use the deadbolt. When we asked about safety of our belongings when we weren’t in the room he didn’t have anything to say. Luckily we had 2 rooms, so the following day we took all of our belongings to our other room while we were away for the wedding. They did fix the toilet the following day while we were gone. When we arrived back at the hotel after the wedding at 1 am our key card didn’t work for our second room, many of our family members had the same issue. The pool was closed during our stay so that was a bummer for all of our family who also stayed at the hotel. When I again mentioned the broken lock on the door at checkout they said they’d have someone look at it again but did not offer a room credit or anything to “make it better”. After asking about a room credit, they said they could maybe do a discount, at this point I was upset and just left. I have never written a complaint, nor am I difficult to please, but I would not recommend this hotel. Poorly maintained, poorly cleaned, and poor customer service.

Family_with_children

6/10

Pleasant

13 Jun 2026

Pete

1st we were charged more for the room than what was on the Expedia site when I made the reservations. When I asked about the price discrepancy the kid working the front desk had no explanation and basically told me good luck finding cheaper rooms in Mitchell that night as there was a big softball tournament in town that weekend. I did some checking and he was correct I couldn't find anything else available so we were stuck. Once in the rooms one of the toilets wasn't working properly and flooded the room floor, I went down to the front desk to get help with that situation and to get moved to a non flooded room. The kid at the front desk, clearly in way over his head then asked if I wanted to stay in the room and try a plunger to fix the toilet, because he wasn't sure he had any other rooms available, after looking through his computer he did find a down graded room but charged us the same price as the larger family suite and since we didn't have any other choices in town we took that option. We settled into our new room we thought we would go for a swim with the kids, we get to the pool and the pool was down and couldn't be used, lastly all of the ice machines in the Hotel were out of order as well.

Family_with_children

8/10

Excellent

12 Jun 2026

Elaine

It was good, the bathroom could have been a little cleaner. Needs a little maintenance.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Keith

Great stay!

Family

10/10

Exceptional

11 Jun 2026

David

Everything was excellent , highly recommend .

Partner

10/10

Exceptional

09 Jun 2026

Todd

Great place everything was nice and clean super polite people working great experience

Family

10/10

Exceptional

08 Jun 2026

Dorinda

We were pleasantly surprised. The lobby was inviting, the staff was friendly and the room was clean and comfortable. I highly recommend this hotel.

Partner

6/10

Pleasant

08 Jun 2026

Dave

Bathroom tile loose and ready to break. Tub didn’t drain when taking shower. Outside door pads didn’t work so had to walk around building. Won’t stay there again.

Self

4/10

Poor

07 Jun 2026

Michael

Parking was available, breakfast was mostly carbs. Front desk staff was unavailable 3 times when I needed help, she was outside either walking her dog, or vaping - and I talked with her about the vaping, and said she should quit, but just can't.

Room was dirty, prior guest had trimmed his beard and left hair on back of sink behind faucet. Grout in bathroom shower needed replaced, and a 4-5\" hold was evident in drywall right by shower, room 206.

Windows were quite dirty, and room had an odor to it - smelled like swimming pool water.

I would not go back to this hotel.

Friends_and_family Family

2/10

Poor

03 Jun 2026

Sheri

Avoid this place if you like a clean and well maintained hotel. The carpet in our room was disgusting and so worn that it was worn through with a large hole in it. There was a loose 12x12 tile right by the tub and it wiggled when you step on it. The ice machines are broken, and you have to get ice from the desk staff, who seem to be bothered by the inconvenience of one bucket of ice. The pool looks disgusting, like it is growing something in the bottom. The breakfast was also disappointing. The sausage had dry overcooked edges, which makes me wonder if it was left over from another day. It has such potential to be a cute hotel with a log cabin theme, but it was so poorly maintained that I would steer clear.

Family

6/10

Pleasant

03 Jun 2026

Tim

It is definitely a pet friendly hotel, needed to go across the street for air freshener for the room. Nothing against pets, but the smell was pretty bad at first

Partner

10/10

Exceptional

01 Jun 2026

Amber

Very comfortable, nice staff. Definitely will stay there again

Family

6/10

Pleasant

31 May 2026

Samantha

Very cute place and friendly staff. Room was cozy but I do not recommend trying the pool out. Chlorine levels were way too high, water was cloudy and not clean.

Friends

6/10

Pleasant

24 May 2026

Steven

We’ve stayed here in prior years and been totally satisfied. Unfortunately the rooms are showing wear. The tub and enclosure should have been replace some time ago. The toilet did not easily flush. They need grab bars in the showers.

The first room we were assigned had not been cleaned at all. The keys continually failed. The beds and bedding were fine. The breakfast was good. Staff were very nice. The problem is the place needs some work. The location is perfect for us but next visit we will likely stay somewhere else. Kelly corp. execs invest in deferred maintenance and we will return.

Partner

8/10

Excellent

20 May 2026

Tracy

The hot tub was cold. The staff was great. Lots of room for our dog to run outside.

8/10

Excellent

17 May 2026

Joyce

Staff is friendly and very helpful.

Pet

6/10

Pleasant

17 May 2026

terrence

I was one of the lucky ones....I got a room that had a whistling toilet every time you flushed!

Partner

4/10

Poor

15 May 2026

Kailey

I was really disappointed in the lack of cleaning. Other than the sheets the floors were covered in crumbs, dust on every surface and something gross on the shower floor. Clearly wasn’t cleaned- just sheets changed. Disappointing because it’s a cute little place.

Partner

10/10

Exceptional

15 May 2026

Laura

Great location and very clean and comfortable.

8/10

Excellent

14 May 2026

Jennifer

Clean enough, nice lodge feel to the entrance but rooms are dated. Went to our first room and it hadn’t been cleaned so had to go back to get another room at midnight. Also lost an item. Called the hotel and they said they would look for it and call back. I never received a call back.

Family

2/10

Poor

11 May 2026

The

There was trash under the bed. There was litter all over the carpet the tub had a soap scum ring and would not drain. None of us could shower. The staff was not helpful at all. You had to wait at the service desk forever to get waited on.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Brian

Was a lot better then most places we have stayed at

6/10

Pleasant

09 May 2026

Pamela

Guys who checked us in were strange and goofy. Room was ok but there was mildew on shower curtain and things did not seem super clean.

Partner

4/10

Poor

09 May 2026

Heidi

Needs to be cleaned and remodeled. We specifically got a room with a tub with jets and were excited to be able to soak and relax. But, as we were filling the tub, we found at least four different places where there was hair (that wasn't ours). One spot looked like a man's haircut had taken place before we got there. It was gross! We rinsed and wiped it all away.

The bathroom towel rack was bent so that it looked like it was going to fall off the wall, as was the toilet paper holder, and the fire sprinkler. The drapes on the window were so old that one layer was beginning to disappear.

Highly disappointed, however the guy working the front desk was friendly and helpful.

Partner

8/10

Excellent

02 May 2026

Doreen

Nice enough place to spend the night

10/10

Exceptional

02 May 2026

Lee

Nice hotel at a great price. Room was very clean. Bed was very comfortable! The breakfast was decent as well

Self

6/10

Pleasant

01 May 2026

Tina

Older hotel. Clean. Repairs and updates needed. Cute lodge decor. Friendly staff. What more can you expect for $90 a night?

Partner

10/10

Exceptional

28 Apr 2026

Bret

Nice stay

10/10

Exceptional

28 Apr 2026

Jordan

.

10/10

Exceptional

27 Apr 2026

Kimberly

As soon as we walked into the hotel, I noticed how clean it was. The lodge is designed perfectly, inside and out!! Staff was very kind and helpful, food was great, rooms were clean. I would stay there again and would highly recommend it to anyone coming out to Mitchell, SD!

Pet

10/10

Exceptional

26 Apr 2026

Sandy

It was very clean. I have two large dogs and it’s often a struggle to find a place that is clean and won’t break the bank, that’s one fit the bill!

Self

6/10

Pleasant

25 Apr 2026

Kat

We have stayed here many times. Was disappointed in the condition of the property and the cleanliness as well. Will likely not stay again.

Family

10/10

Exceptional

25 Apr 2026

Sharon

I appreciate the uniquely SD decor & the shower curtain that has an appropriate picture on it if black bears! I’ve never stayed in a hotel that had a decor appropriare shower curtain!

8/10

Excellent

25 Apr 2026

Nyema

Breakfast ok, non of the ice machines are working. The gym doesn't have any weights.

4/10

Poor

16 Apr 2026

Erica

-The one bed squeaked terribly EVERY time you moved.
-The bathroom tiles were filthy, and broken
-The shower had hair all over it
-The coffee maker looked like it was growing a science project.

Family_with_children

10/10

Exceptional

15 Apr 2026

Justin

Great stay

Family_with_children

10/10

Exceptional

15 Apr 2026

Jerald

The heater in the room could use some work. But it was a good location and friendly staff.

Partner

10/10

Exceptional

12 Apr 2026

DeeAnn

The property is older, but overall it was good. The carpet in our room looked like it needed to be vacuumed. A string cheese wrapper was on the floor when we walked in. The staff was great!!

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Craig

All good. Nice place. Nice rooms. Staff was great. Recommend Kelly Inn.

Pet

10/10

Exceptional

07 Apr 2026

Kirsta

Staff was exceptionally helpful and kind. Room was clean, pool was clean. 10/10 would stay again

Pet

10/10

Exceptional

31 Mar 2026

Troy

The kid on evening shift was very nice and the lady that came in on days was exceptional!! That woman needs a RAISE for sure!!!!

Partner

2/10

Poor

23 Mar 2026

Travis

Check in was good. Room had a very musty odor to it and air never worked 76 degrees in my room, I requested another room. The air never worked in there also and the odor was bad again and the floors were very gritty like they were never vacuumed or cleaned at all. So third was better the air worked but still had the musty odor

Self

10/10

Exceptional

21 Mar 2026

Teresa

Did not use

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Tom

Room was fine

10/10

Exceptional

16 Mar 2026

Melissa

This hotel checks the boxes; affordability, comfortable beds; very decent shower, easy to get to. I’ve stayed here a handful of times and have never had a bad experience.

Family_with_children

6/10

Pleasant

13 Feb 2026

Lisa

While the hotel looks like a nice place there were so many things which required maintenance. The room key entry didn’t work. The back door key entry didn’t work. Jets in hot tub didn’t work and shower diverter in our room didn’t work. Breakfast was fine. Glad we got the reduced price from hotel.com!!!

Partner

6/10

Pleasant

10 Feb 2026

Tricia

There was food left in the microwave and broken bathroom tiles. Carpet was just spot cleaned.

Friends_and_family Family

6/10

Pleasant

09 Feb 2026

Ann

The bathroom toilet could be higher or have railings to get ip

2/10

Poor

26 Jan 2026

Becky

I am still waiting for a refund

10/10

Exceptional

10 Jan 2026

Diane

I was able to move from an upper floor to the first floor. This is so very helpful due to mobilty issues. The first floor rooms have both inside and outside access doors and I was able to park veryclose to my room.

Leisure Self

8/10

Excellent

09 Jan 2026

Toney

Staff was more than helpful & courteous.
Room was not very clean and appeared neglected.

Business_and_leisure Pet

8/10

Excellent

03 Jan 2026

Will

Easy check in and out, fine breakfast but the rooms were not very clean. The pillows are mini, half the size of a normal pillow, so we had 2 adults sleep in separate beds. The toilet had mold in it around the rim, the tub was dirty to the point we didn’t want to take a shower. Everything else was fine and it will do for an overnight but I would’ve loved a cleaner room.

Friends_and_family Family

8/10

Excellent

31 Dec 2025

Brian

Yes

10/10

Exceptional

31 Dec 2025

Jeff

We had a nice stay