Name: SureStay by Best Western Salem
Address: 1015 E Hackberry Street, Salem, 47167, US

10/10

Exceptional

15 Jul 2026

Clint

Great place to stay. Good HVAC
Not a lot of road noise. Breakfast was low variety but enough to make it work. Decent price. Check in took a while with Expedia but we had a good rest and we needed that.

Family_with_children

2/10

Poor

15 Jul 2026

joshua

Under renovation. Pool closed. Place stinks like oil paint.

Friends_and_family Family

6/10

Pleasant

14 Jul 2026

Pedro

Staff was moderately friendly but the stay was ok

Partner

4/10

Poor

13 Jul 2026

Lynnetta

For this to be the only hotel in Salem, IN, it was okay. I really wanted to give it 3 stars because of the hotel staff. However, the property needs vast improvements and saying that you are in the midst of upgrades is not an excuse to not have vacuumed the hallways, my hotel room or mop the bathroom floor which was very sticky. Like a lot of hotels now, they have cut staff when they should hire staff. Once I brought my room fixes to their attention, it was fixed & I was checked on from that point. The pool is out of order and there is no fitness room where the arrows indicated. I did find a laundry room. This is 2 stories. There is no elevator and the ice machine is on the first floor in the lobby. Be up early for breakfast or you will miss out on a lot of items. There is a Tex Mex Restaurant across from the hotel that you can walk to and very convenient. Food was good. I was obviously not a regular and a first time visit in these parts. Everyone was courteous. In the current atmosphere of our country, I would be amidst and irresponsible to not mention the demographics. I was very conscious of the looks and the only black person that I saw in town and surrounding area was me. There were POC working to lay fiber & staying at the hotel, a hotel night clerk and possible a couple of interracial young adults working in the restaurant. I stayed to myself, took care of the serious business at hand and went on my way.

Self

2/10

Poor

10 Jul 2026

Jessica

They wouldn't check me in aandcwantwdcme to wait 3hrs

10/10

Exceptional

06 Jul 2026

Troy

Well equipped for a great stay.

Partner

6/10

Pleasant

05 Jul 2026

Tony

Pool out of order, place under construction, tv had ads popping up literally every 2 min that took up 25% of the screen. You had to hit “ok” on the remote each time to get rid of it. So you have to hit “ok” every 1-3 min for an entire show. Staff didn’t know how to fix.

Partner

2/10

Poor

03 Jul 2026

melissa

Awful is the word! After checking in the next morning there is a crew beginning renovations on the 2nd floor where I was staying. I was not aware of any renovations at the time of booking, the fumes was awful. I put my do not disturb sign on the door, however that did not stop the crew from entering my room while i was gone. They left sheetrock dust on my shoes and the table. My privacy was violated, my personal belonging splattered with toxic silica dust. Additionally the pool was not working at all, and i had purchased a swim suit for the occasion. Then the thermostat that was on the wall fell off. I let the front desk man (Jamie M) know about all my issues and my privacy being violated. He offered no remediation to the poor and unprofessional stay at this location. When we asked if he could do anything he said no because i booked through expedia. Worst stay ever, will never go back and I will tell everyone from Indiana to North Carolina not stay here. Yall so lucky i did not call the police for breaking and entering my room.

Partner

4/10

Poor

18 Jun 2026

Elaine

Sink clogged,Bed linens had hair on them. Had to wait for someone to come to front desk to check in. It was about ten minutes. Called number on front desk and only got voicemail.
Will not be staying there again. Halls reeled of garlic. Went to eat breakfast at 8:00 no fruit, no eggs, was not impressed!!

Family

6/10

Pleasant

13 Jun 2026

Carol

It was not real clean.Smelled like paint & there was paint splatters on everything.The air conditioning unit was so loud that it sounded like a plane landing.It definitely was not one of the better hotels we have ever stayed in.

Partner

6/10

Pleasant

10 Jun 2026

Misty

The pool was not available that was a downfall with week spent there.

Friends

8/10

Excellent

09 Jun 2026

David

The staff excellent. The room a/c worked perfectly...the carpet felt wet, maybe from cleaning it...the smell in the room smelled like Fabulo cleaner.
The beds were very comfortable and the sheets felt clean and crisp.
Breakfast was ok..
The coffee in the room was Seattles Best which we liked.

Partner

4/10

Poor

15 May 2026

Krysten

The hotel is being renovated. It was hard to get breakfast, and the breakfast described by the night staff (eggs, sausage, etc.) was nowhere to be seen the next day. The night staff was helpful and kind. The morning staff was rude and selfish- we were clearly inconveniencing her by being there. Would not recommend.

Partner

4/10

Poor

15 May 2026

Clifford

Too much Construction going on
Breakfast was minimal

Friends_and_family Friends

4/10

Poor

10 May 2026

Kyle

Breakfast was questionable.....the waffle iron was rusted and the cereal was stale

Friends_and_family Family

6/10

Pleasant

08 May 2026

Timothy

I'm sorry to disagree with some of these other reviews. I was unimpressed with this hotel. The room had a slight musty odor, and the bed was a bit outdated and somewhat saggy. Loved the good hot shower though, with lots of pressure. Please take some of the renovation money you are spending and buy a new toaster for the breakfast area!

Partner

8/10

Excellent

29 Apr 2026

Lowell

No tables in the lobby to eat breakfast.

Self

8/10

Excellent

27 Apr 2026

Shelby

Breakfast was fresh and tasty, the room was clean, and the staff was exceedingly helpful and kind. Had our neighbor in the next room not had their vibrator on all night up against the headboard, it would have been perfect. We've made reservations to stay there on our visit in the fall.

Partner

8/10

Excellent

17 Apr 2026

Roger

Room was comfortable and clean. Enjoyed warm breakfast options. Would like to have had some fresh fruit.

Friends_and_family Friends

6/10

Pleasant

16 Apr 2026

Jessica

Limited breakfast options and area is quiet

6/10

Pleasant

13 Apr 2026

Charles

Room was clean, as was the hotel and grounds. The staff was great both day and night crew. It’s under remodel so not all rooms were available. The snack bar/store was down, in process of moving it to different location. The pool is also closed at this time.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Joanie

Good

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Joanie

Nice clean reasonable hotel.

Friends_and_family Family

2/10

Poor

31 Mar 2026

Darvin

The rooms are filthy with stained beddings, and no housekeeping for about 6 days.

6/10

Pleasant

22 Feb 2026

Jennifer

They were remodeling. Terrible water pressure. No soap in showers. Horrible breakfast. Yes it’s free but don’t put cold oj next to waffle maker

Friends_and_family Family

2/10

Poor

21 Feb 2026

Lindsy

Absolutely disgusting place. The corridors hadn’t been vacuumed in who knows how long. There was a very old, very moldy and smelly cup of soup left in the microwave in my room. They didn’t clean the baths (both rooms), and the breakfast area looked like it hadn’t been cleaned either. Do not recommend whatsoever.

Family_with_children

6/10

Pleasant

09 Feb 2026

William

Bathtub not clean, jets on jetted bathtub did not work. I

10/10

Exceptional

26 Jan 2026

Brent

The staff were very professional and helpful. Will be visiting again I’m sure.

Business Self

2/10

Poor

06 Jan 2026

scott

Heater squealed and they

10/10

Exceptional

26 Dec 2025

Pamela

Yes on all accounts.

4/10

Poor

07 Dec 2025

Kourtnie

The room was very hot and climate control didn’t work well. It wouldn’t cool off well enough, and the unit was incredibly loud. Those factors combined with the hard beds left everyone with a poor night of sleep. Would not reommend.

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Ted

Staff was very helpful. Good value for the price and local.

10/10

Exceptional

11 Nov 2025

Brian

The stay was great and the room was clean

Leisure Self

8/10

Excellent

27 Oct 2025

Laura

My husband and I were expecting a little more breakfast buffet.However the staff did tell us at check in that the buffet wasn't quite ready yet.New ownership takes a little time getting things around.Our room was clean and staff was friendly.Lobby was clean.

Leisure Partner

8/10

Excellent

26 Oct 2025

Jeff

Breakfast was a joke. The advertisement said the pool was available and it was closed the main reason we picked your establishment over the others.

Leisure Family

10/10

Exceptional

20 Oct 2025

Robert

Clean room

Leisure Partner

10/10

Exceptional

22 Sep 2025

Kristina

Good spot!

Th staff were friendly and everything was very clean. Everything was right down the road from the hotel so we had anything we needed.

Partner

2/10

Poor

22 Sep 2025

RAYMOND

No hot water, probably one of the worst stays we have had in a long time. Everything non functional!

Leisure Pet

10/10

Exceptional

28 Jul 2025

Carol

Very nice slept and rested great

Friends_and_family Family

10/10

Exceptional

14 Jul 2025

Janneane

Very friendly and courteous staff immediately arranged a lower level room when requested. Great dining recommendations!
Hotel was clean and comfortable and felt safe.

Leisure Friends

6/10

Pleasant

13 Jul 2025

Faye

The room seemed fairlty clean. The breakfast was not great. Scrambled eggs both mornings were so slimy wet, not tasty either. Saus links were not warm. Saus gravy was good but cool. Had to go 5o front desk & ask for washcloths after being told that we did not have. There were extra people with dog hanging around the hotel helping staff from time to time. Didnot have a profressional feel. This hotel nedds competition to make it better!!

Leisure Family

10/10

Exceptional

11 Jul 2025

Paul

It was very clean.
Staff is super friendly.
Nice breakfast.
Easy in and out.

Leisure Partner

6/10

Pleasant

29 Jun 2025

Dawn

The property

Leisure Family

6/10

Pleasant

29 Jun 2025

George

Room was clean and tidy. Staff was overwhelmed by the time we checked in. Only one person cleaning rooms so our room had no soap, conditioner or shampoo. The lock on the bathroom door did not lock. The volume on the controller did not work. Overall an ok stay. I would give it another chance. Just think it was honestly an off day for the hotel.

Friends_and_family Family

6/10

Pleasant

25 Jun 2025

Amy

Review score isn't accurate

This place needs a deep cleaning. The bedding and bathroom were clean. I've stayed here many times. Every time I've stayed, there's been a sign on the pool door stating \"pool closed for maintenance\" There's no elevator, the time before when I stayed there I mentionef I couldn't believe no elevator.(I have a very bad back) The lady replied and said \"we have a pool instead\". Seriously?
The staff is friendly enough. They look exhausted and overworked.
While checking for bedbugs(I do this everywhere I stay) the area behind the mattress on the box springs dust ruffle behind the mattress was gross. Very.
They try to do the best they can. I will say Ive experienced one lady who works there and she usually makes you feel like she's doing you favor checking you in. The walls in the rooms and common areas need painted. Bad. Instead they invested in a \"bar\" next to the front desk. I sound petty. I just can't ignore this anymore. I believe the 8.6 is very misleading The only reason I continue to stay is because it's better than other place in town. Oh, one time I booked online, arrive and was told they're sold out. But then she looked at the computer forever and finally said they had one. I personally think they just didn't want more guests because they aren't used to accommodating a full house.
My last stay was not great.
Also, when I arrived I had to wait for the front desk lady to finish her cigg out front. She deserves a break. But come on!
The coffee is descent.

2/10

Poor

25 Jun 2025

spicuzza

Not a very good place

Leisure Family

6/10

Pleasant

22 Jun 2025

Jimmy

Dont like complaining but pool was down, (had kids with us to go swim) door to room wouldnt shut without force, refridge was shut off so it took awhile to get cold, batroom sink faucet was loose in the countertop, and the toilet lid wouldnt stay up without holding it and for a man that is an issue ...Not bashing hotel just stating the facts.

Business_and_leisure Family_with_children

10/10

Exceptional

09 Jun 2025

James

Comfortable room and clean

Business Partner

2/10

Poor

08 Jun 2025

James

Checked in at 955pm and didn’t get a room until 1155pm. Still dirty linen in room and we had a bed with no comforter.

4/10

Poor

01 Jun 2025

Rodney

We were supposed to be able to check in at 3pm, we didn’t arrive until 4pm and we still had to wait an hour to get our room. The worst part was having to listen to the desk clerk complain about the housekeeping staff…. Things happen, don’t openly complain about the hotel staff in front of customers. Have some integrity.

Leisure Family

2/10

Poor

05 May 2025

Marc

Desk staff couldn't access computer to check me in. I reserved two king rooms and only got 1 and it was handicapped accessible room.

Leisure Friends

10/10

Exceptional

27 Apr 2025

Jeremy

Was a decent place for suchba small town, will definitely be back again

Business Family

8/10

Excellent

24 Apr 2025

Melinda

Very clean property and room. Felt rushed checking in, but the clerk was pleasant. Checking out was better. Overall, good for the price.

Leisure Family

6/10

Pleasant

18 Apr 2025

Jonathan

Stayed here a few years back and really liked it. This time, not so much. Bed sheets had stains, the room had an odd stench and so did the hallway. AC did not work. Not sure what happened to this hotel but its definitely went downhill in my opinion.

Friends

10/10

Exceptional

12 Apr 2025

Geri

The staff was very friendly and Accommodating. Rooms clean. The indoor pool clean but I was expecting a heated pool but the kids enjoyed it.

Leisure Family_with_children

6/10

Pleasant

07 Apr 2025

Jessie

Overall it was okay. But with an “excellent” rating, I expected more. The issues listed are more informative than complaints so other people know what to expect. The room and lobby were very clean. But the pool area had black mold around the windows and on the floor tiles. The pool was not heated, which was very disappointing. The breakfast area is very small. Only one person at a time can get food from the sections and there weren’t many food options. There was a very strong marijuana smell more than once both near the lobby and upstairs near our room. Overall it was okay, but I expected more from all of the reviews I read.

Leisure Family

8/10

Excellent

30 Mar 2025

Catherine

The hot water needs to be hotter. My shower never got above luke warm. Tried a bath but the water was cold by the time I got in. The pool area was too hot to enjoy. The water was fine and clean. But between the heat and the humidity I couldnt breathe in there. I was charged an almost 70.00 surcharge when I checked in and have no idea what it is for. Wasn't told about it before I was charged. Not on the Expedia receipt. Haven't been charged that before when we stayed there. Front desk staff says it will it won't actually post and will roll off in 24 hours. It still shows pending 4 days later. Room was clean and plenty of room. Room smelled musty and vaguely like it had been smoked in. No elevator. Only stairs. Parking lot is tight. Convenient to a coffee shop, pizza place, Mexican restaurant within walking distance. Wal-Mart shopping center very close. Convenient store/fuel/atm close. The hotel \"convenience store\" area needed to be restocked. Check out was quick and easy.

Leisure Partner

10/10

Exceptional

23 Mar 2025

Julie

This is a nice little hotel. The rooms were very clean, the bathroom sparkling! Breakfast area is small but cheese omelette very good for free breakfast! Front desk people very friendly. Would stay again!

Leisure Pet

2/10

Poor

19 Mar 2025

Edwin

The toilet was broken (I had to keep the lid off the back of the toilet and manually flush) and clearly it had been broken for awhile. The drain in the bathtub wouldn’t drain so I had to stand in dirty water while showering, the body wash container was empty so I had to get a bar I’d soap from the front desk. The breakfast options were terrible.

Business

6/10

Pleasant

19 Mar 2025

Dustin

I come most of the staff is very family friendly and accommodating just seem to be getting double charged a lot and then charged for a day I didn't stay with issues resolved quick enough but it seem to be pretty willy-nilly about charging your card

10/10

Exceptional

01 Feb 2025

Barbara

Great

Business Self

10/10

Exceptional

01 Feb 2025

Barbara

Very nice, clean place with great breakfast bar

Business Self

10/10

Exceptional

01 Feb 2025

Angela

Will definitely stay again

Business

10/10

Exceptional

11 Jan 2025

Krystal

Clean

Leisure Partner

10/10

Exceptional

31 Dec 2024

Diane

The hotel itself was nice. The pillows were not as comfortable so you might consider bringing your own. They had a nice breakfast

Leisure

10/10

Exceptional

25 Dec 2024

Pamela

Very clean. Staff professional and friendly. Very accommodating.

Leisure Self

10/10

Exceptional

22 Nov 2024

Michael

Amazing folks very friendly

Business_and_leisure Friends

10/10

Exceptional

10 Nov 2024

Wanda

Best stay.

My check in was super easy. Gentleman was sweet and let me ramble on about my mothers death, which is why we were in town. Its was close to closing time for the pool when we got there and he extended the time a little so we could try to relax.

Friends_and_family Family

10/10

Exceptional

02 Nov 2024

Lisa

It was very nice property. Everyone was nice. Loved the mini fridge and microwave.

Leisure Partner

8/10

Excellent

23 Oct 2024

Robert

This hotel was a great choice. The restaurant across the street was excellent and had delicious food. The waiter was exceptional. The price of Cobblestone was reasonable. The employee at the desk was very helpful.

Leisure Partner

10/10

Exceptional

20 Oct 2024

Pam

This is my second time and i will also use it next year! Loved everything !

Leisure Family

6/10

Pleasant

17 Oct 2024

Tonya

Very loud there. Did not get a good sleep. Yapping dog next door. Had to call the front desk.

Leisure Self

10/10

Exceptional

14 Oct 2024

wendy

Check-in was very nice. Everyone is so friendly there. It was a great property to stay up for a couple days. My son enjoyed the pool. They were always helpful with anything that I needed. Definitely will come back and highly recommend.

6/10

Pleasant

26 Sep 2024

Verified traveler

EV charger has not worked in months. I specifically booked the hotel to be able to charge my car, but it doesn’t work and hasn’t worked. If they aren’t going to take the time to fix it, then take it off as an amenity.

Business Family

8/10

Excellent

14 Sep 2024

John

Nice quiet facility and convenient to dining choices.

8/10

Excellent

27 Aug 2024

Michelle

I had reserved my room through hotels.com, and this apparently confuses the staff at the hotel who I checked in with. This has happened previously. I presented my credit card for incidentals, but ended up getting charged again for the room by doing so, even though I'd already paid for the room prior to coming down. The manager resolved the issue the following morning, and I'm grateful to her for taking care of it. But, ideally this problem should be rectified with the staff I checked in with so that this doesn't happen again.

Business

4/10

Poor

23 Aug 2024

Verified traveler

We have stayed at this location many times over the years because we have family in Salem and this is the only game in town, but no more. We will drive elsewhere going forward. The property is in a state of disrepair and is just plain dirty. And, please note, there is NO elevator in this building, so pack accordingly. You will be carrying your bags upstairs.

Friends_and_family Family

10/10

Exceptional

21 Aug 2024

Damon

Friendly Staff, Clean Rooms

Business

10/10

Exceptional

19 Aug 2024

Thomas

Clean Property. Nice stay

Very clean. Breakfast just ok. Passed the cleaning lady the morning on the way to breakfast and no acknowledgment from her. At least give eye contact and say good morning. Still left a tip as the room was clean. Would stay again.

Partner

10/10

Exceptional

04 Aug 2024

Matthew

Beans

8/10

Excellent

30 Jul 2024

Darin

Thin walls. Could hear loud tv from room nextdoor and people talking making it hard to sleep.

Friends_and_family Family

8/10

Excellent

17 Jul 2024

Mary

Coffee was not ready at 6am. It should have been out early. Breakfast was not ready at 6am. It was put out before the coffee urns. As travelers we have schedules to be places at a certain time. We need to be on the road. We count on breakfast at 6am or whenever stated. The room was nice.

Leisure

8/10

Excellent

08 Jul 2024

Tiffanie

Hotel is clean and the staff is friendly.

Leisure Family

10/10

Exceptional

03 Jul 2024

Tiffanie

Staff is friendly and the hotel is clean.

Family

6/10

Pleasant

23 Jun 2024

Sally

Close to Salem Speedway

The pillows were small and hard to get comfortable with. The room had a “old smell” maybe mold? The carpet was worn and wore down. The service was friendly and welcoming. We didn’t stay for breakfast as the eating area was small and awkward to maneuver around.

Partner

8/10

Excellent

22 Jun 2024

Cindy

Comfy beds and quiet area.

Leisure Family

10/10

Exceptional

09 Jun 2024

James

Ac fan was a little loud

Business Partner

8/10

Excellent

09 Jun 2024

Patricia

The staff is very friendly and helpful.

Business Friends

10/10

Exceptional

26 May 2024

Lilley

Some of the staff was helpful. Pool was unavailable for all 3 days there. Tonya was very friendly at checkin. Our toilet broke, she tried to fix it, the following am, the lady told us she couldnt move us we had to wait for maintenance to repair and he wasnt awake yet.

Leisure Family

10/10

Exceptional

24 May 2024

Michelle

Love it here

I always stay here when I'm in the area. Check in staff is so great! A lot of kid sports teams stay here so it's pretty busy end of week, but never a problem.

Self

8/10

Excellent

14 May 2024

Vicki

Great mother/ daughter weekend

My daufhter and i had a mother/ daughter weekend for Mothers Day treat to ourselves. First time doing this. The Hotel was truly wonderful. Very clean. The staff was very friendly., the breakfast was amazing. The beds so comfortable. Unfortunately the pool wss closed the whole weekend due to chemical imbalance.

Friends_and_family Family

10/10

Exceptional

09 May 2024

Kenneth

Everything

Leisure Partner

2/10

Poor

02 May 2024

michelle

Nightmare

The first room they put us in a room that smelled of ciggarette smoke, they moved us to another room {thank you!). The next room that we were moved to was clean. When it was time for us to baths then we discovered that we had no shower and no hot water. Our second day, we were woken at 7 am by construction thumping and hammering on the roof. So much for sleeping in. Evidently they were having their roof repaired. The whole roof. There was shingles and nails and tacks all over the sidewalk and all over the parking lot. I dont think I mentioned the elevator was broken so everything that we did, was done by walking up stairs and walking down stairs. So, deciding to stay in for the night, watching TV and I know this is a surprise but the roofing knocked out the satellite, I bought a 70.00 dvd player and 25.00 for movies. This was on top of our room fees. I will not be booking again.

Friends_and_family Family

10/10

Exceptional

27 Apr 2024

Clint

We enjoy stopping here. It’s nice to be able to walk across the street to a restaurant but it is also quiet area. Shopping center is 2 miles away. Very nice town we enjoy it.

Business Partner

10/10

Exceptional

20 Apr 2024

Rory

Awesome

10/10

Exceptional

11 Apr 2024

Nicole

Nice but almost excellent

Our stay was pleasant once inside the room. It was very difficult to carry our bags and cooler and bikes and bring all that to the second floor with no elevator. Plus the entrance is small and you have two doors to go through, I cannot imagine a handicap person, sure they offered us first floor but two queens, we wanted a king bed, why do We have to compromise our comfort, then we realized we were in Salem, In and its all good. Breakfast was tricky, one sausage and two eggs on trays, we asked for more food, sure, the lady said, and then she went to smoke a cigarette. Odd behavior some may say but it's true story.

Partner

8/10

Excellent

24 Mar 2024

Brenda

One night stay. Good price for value

Room was clean. Front desk was a slow check in. Breakfast was pretty good. Good price for the stay.

Partner

10/10

Exceptional

24 Mar 2024

David

Nice area. There were a couple of restaurants within walking distance and a few more not far away that you could drive to. There was also a Walmart close by.

Leisure Family

10/10

Exceptional

19 Mar 2024

Patricia

clean and comfortable

this is a nice hotel. clean, comfortable. we've stayed here before and we'll stay again

Friends_and_family Family

10/10

Exceptional

16 Mar 2024

DAWN

Great hotel!

Very clean! Friendly staff! Great water pressure and temperature ( hot). Would definitely stay again

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