Name: Lerwick Hotel
Address: 15 South Road, Lerwick, ZE1 0RB, GB

8/10

Excellent

16 Jul 2026

Denise

A very nice room although I found the bed a bit soft. The staff are extremely nice and accommodating. The breakfast was excellent. I ate in the restaurant twice but recommend eating at some of the restaurants in town.

Self

8/10

Excellent

24 Jun 2026

Elma

Good location. Room was small with old furniture but clean. Dining room/restaurant was dusty: tables and floors were clean but evidence that corners, blinds, and deep cleaning does not happen often. Food options were quite good. Breakfast was good and well-served.

Self

10/10

Exceptional

29 Apr 2026

John

Great service,friendly staff, view was stunning. Restaurant was nice but quiet,for was very good

8/10

Excellent

15 Apr 2026

Kurt

Breakfast menu was great

Self

4/10

Poor

23 Jan 2026

Steven

Lovely staff, presentable common areas, breakfast choices limited but a freshly cooked breakfast is offered. Unfortunately the rooms are super dated and old fashioned for a premium price over £150 per night. In the uk they would struggle to get £60 per night.

Business

6/10

Pleasant

04 Nov 2025

Antony

Breakfast was good ,freshly made

Business

10/10

Exceptional

04 Oct 2025

Suzanne

Breakfast was fine.

Leisure Friends

10/10

Exceptional

29 Sep 2025

Julia Frances

The hotel was close to a bus stop which for me was great as I don't drive. It was about a 15 minute walk from the centre of Lerwick and it involved walking up a few hills but it was possible to get a bus from the hotel.

The hotel its self was clean and comfortable. I ate at the hotel every evening of my stay as there was no nearby restaurants. The food was very nice but very expensive

I would recommend getting a bus to and from the airport as its so much cheaper than the taxis, which were expensive and you can catch a bus from down the road

I would recommend this hotel to anyone planning a short stay on the island

Leisure Family

8/10

Excellent

28 Sep 2025

Alister

All staff were friendly and very helpful. Substantial breakfast. Lunches were delicious.

Business

8/10

Excellent

26 Aug 2025

Rick

Extremely friendly, helpful staff and exceptionally good food, both at dinner and at breakfast.

Business Partner

8/10

Excellent

25 Aug 2025

Alistair

Overall it was very good. Staff were very nice, perhaps lacking in local knowledge. The mattress was not to my liking, to soft. The shower was a little underwhelming. Food was excellent.

Leisure Partner

10/10

Exceptional

22 Jul 2025

Ian

W

Leisure Self

8/10

Excellent

10 Jul 2025

Leann

Place was a bit outdated, in need of an over haul. Looks like the bathrooms have already been done.
Staff was wonderful.
Restaurant was spectacular, I had 3 dinners there and I am still talking about how good the food was.
I would stay here again.

Leisure

10/10

Exceptional

09 Jul 2025

SUSAN

I would stay here again

I had a nice experience with no problems at all

Friends_and_family Family

10/10

Exceptional

11 Apr 2025

Graham

It was very nice and clean, lovely staff ,but there could have been a bit of improvement in the food

Leisure Family

2/10

Poor

29 Dec 2024

Shantini

Disappointing

We were given a room which was very small, cold and had damp. The wallpaper was coming off the walls and the heater was under neath a window with curtains coming down, I was concerned it would be a fire hazard. The room was dark and required significant refurbishment and was certainly not worth the price that we paid for it. We made our concerns known to reception and they showed us three other rooms but all were just as bad. We did swap for a room which was a little warmer, but the bathroom window was a state with paint peeing off and what looked like mold, and a patched up hole in the floor of the bath tub. Overall it was a very disappointing stay.

Partner

8/10

Excellent

13 Dec 2024

Rick

Another positive stay

We have stayed several times, and although the rooms are in need of some modernisation, the staff and the food are exceptional.
Breakfast is freshly cooked to order, and the evening meal service is exceptional … there really is no reason to dine anywhere else!

Business

10/10

Exceptional

27 Sep 2024

Elizabeth

The staff was terrific, I think the location was pretty good, not much to choose from on the island so I would rate it high.

8/10

Excellent

06 Aug 2024

Andrew

Done

8/10

Excellent

04 Aug 2024

Helen

x

6/10

Pleasant

31 Jul 2024

Assad

Poor value for money

Hotel needs a complete overhaul very poor beds and pillows gave me backache

Breakfast food and service needs and overhaul too

Partner

6/10

Pleasant

17 Jul 2024

Ruth

The location of the hotel is great, overlooking a bay on the edge of Lerwick, but as a single traveller my view was of the car park. Despite lawns down to the shore, there is no outside space to sit, and the building's style is quite outdated and bare. I only ate in the restaurant once - it is clearly popular and the food was good. Quite a walk into town, but there are passing buses.

Leisure Self

8/10

Excellent

05 Jun 2024

Michael

Beautiful view of the sea from our window, great dining and food selection. Friendly staff.

Leisure Family

10/10

Exceptional

30 Apr 2024

Michelle

Beautiful location and attentive staff.
The shower water pressure was poor, but the water was hot.

8/10

Excellent

14 Dec 2023

Rick

Food fantastic, staff super, rooms rotten ..

Rooms 20 years out-of-date, but fantastic food!

We stay in a lot of hotels, and these rooms are extremely “tired”, however the money has been well spent in the restaurant area.

The dining takes place in a smart, comfortable environment, and the food is really of a very high standard; last week I had literally the best venison that I have ever eaten, and the Chicken Balmoral and the Finnan Haddie were of a similarly high standard. The service was of the same level as the food, switch a mixture of eager, helpful youngsters and more experienced staff overseeing the operation.

So, great food, great service, lovely people … just need to spend some of the significant room rates on modernising the rooms, I think!

Business Partner

10/10

Exceptional

09 Nov 2023

Verified traveler

Great hotel.

Great hotel in a great location with very good staff. Great food and drink.

Business

8/10

Excellent

21 Sep 2023

KAREN

Great location,delicious breakfast

Leisure Partner

8/10

Excellent

19 May 2023

Keith

Our room had great view over the bay. 15 minute walk to shops and restaurants.
Bathroom disappointing as water not always hot in the evening and the toilet was too close to the wall and heated towel rail.

Leisure

4/10

Poor

21 Apr 2023

andrew

In need of refurbishment and good clean

Business Self

10/10

Exceptional

02 Jul 2022

William

Lovely hotel, big rooms very comfortable. Tables in restaurant nicely spaced out.
Staff helpful,polite, and friendly.

Partner

10/10

Exceptional

28 Jun 2022

Stephen

Chilled holiday

Very relaxing,chilled break, excellent food, great location, central for touring the island

Partner

8/10

Excellent

23 Jun 2022

Patricia

Fabulous staff, views and stay

Fab friendly staff
They were very short staffed
Food and drink lovely
Views stunning
Hotel clean but rooms dated
I would recommend

Friends_and_family Family

10/10

Exceptional

31 Jan 2022

PAUL V

I enjoyed my stay, I had an ocean view but the rain was so bad couldn’t see the sea! The next morning was glorious so the view was beautiful.
Friendly staff as well.

Business

4/10

Poor

08 Nov 2021

Alastair

The rooms are dtaed and the hot radiator is too close to the toilet, as I have said on previous visits

Business

8/10

Excellent

01 Sep 2021

IAN

Pleasant.

Self

6/10

Pleasant

02 Aug 2021

Irene

Lovely location.

Rooms were a bit dated but the hotel restaurant and bar area was really nice. Beautiful views over the bay if you are in a sea view room. Disappointed with housekeeping. We know that there are restrictions due to Covid, but we were there for 5 days with not even an emptying of bins. We suggested that placing some bathroom clensing wipes would be a good idea as an alternative to room servi e given the circumstances. Fortunately we had our own with us. Highly recommend The Bay restaurant as meals were both unusal and extremely tast.

Partner

8/10

Excellent

03 Jul 2021

Verified traveler

Great views, friendly staff

Leisure Partner

10/10

Exceptional

22 Jun 2021

Iain

Great hotel

Amazing staff, great location, fantastic food

Partner

8/10

Excellent

12 Mar 2020

G R

Sullom Voe visit

Room was small but clean and tidy.
View from room over bay was excellent.
Good restaurant with good service

Business

10/10

Exceptional

04 Mar 2020

Verified traveler

Stayed many times. Convenient for business and parking (car hire). Only slight frustration that every time I put the same details on booking slip as no record of previous bookings.

Great menu and range of drinks

Business

4/10

Poor

24 Jan 2020

Paul

Very small bath with an inadequate poor shower system.
The rooms were clean with a pleasing vista from the window. However, the general decor somewhat tired and worn with several carpet stains present.
Refreshments were provided but no access to mains water. The bathroom water appeared to be from a tanked source, this is not classed as drinkable water, bacteria can live in tanked systems eg: legionella.

Business_and_leisure Family_with_children

6/10

Pleasant

31 Oct 2019

Verified traveler

Great sea side location but tired and dated room furniture and fittings

Business Self

6/10

Pleasant

10 Oct 2019

Ellen

Hotel was full with a very demanding tour group and as a result staff basically ignored other guests - hard to get served at breakfast or reception. Nicely refurbished hotel but very uncomfortable mattress. I came away with a bad back after 2 nights. breakfast was fine though.

Business

4/10

Poor

18 Sep 2019

D

Room was not cleaned. Too old bed, so my back hurt. Two separate taps, so afraid of washing hand and face. No socket near beds. You can hear people talking next doors like they are talking to you in your room. Some rooms are too far from the reception with some stairs, so not good if you have a heavy luggage.

Leisure Self

10/10

Exceptional

18 Jul 2019

Christian

Grear stay

Business

6/10

Pleasant

17 Jul 2019

Verified traveler

Lerwick

Lerwick had a quiet location. The hotel is aged. All ok except the beds are soft as in worn out sink to the middle.

Partner

8/10

Excellent

12 Jul 2019

Arleen

Ok place to stay

Rooms ok, nothing particularly special about this hotel, but good place to stay. Menu ok.

Business

8/10

Excellent

04 Jun 2019

Verified traveler

Location is great; 10 minutes walk to the town centre and the views from the restaurant over the sea, beautiful. My room was clean and comfortable and very spacious. All things necessary, I had 3 hairdryers to choose from, however no DVD player as stated. The hotel needs cheering up inside though. It is very dated.
Staff were helpful and friendly and the food was good at breakfast and dinner.
Nice stay, thankyou.

Business Self

10/10

Exceptional

24 May 2019

Verified traveler

Very clean, friendly staff, great restaurant with quality local food, same applies for breakfast, superb location right by the seafront and close by all Lerwick amenities

10/10

Exceptional

03 May 2019

Shaun

Weekend away

Me and my wife loved our stay.

Partner

10/10

Exceptional

28 Mar 2019

James

Highly Recommend

Beautiful Location and really nice warm cosy rooms. 5 minute walk to town center and lovely coastal walk to front of hotel

8/10

Excellent

28 Feb 2019

Verified traveler

Been there quite a few times. I still have to fill in my details on arrival, told company policy, but not at equivalent hotels elsewhere.

Room a bit cramped. Have been in larger ones with separate small lounge for same price.

In room toilet failed to flush properly, three times at least on occasion - reported to reception

Wonderful food - good reason to go back there.

Business Partner

10/10

Exceptional

21 Jan 2019

Andrew

Repeat Customer

Love staying here. Great views and reall nice staff and rooms. Vegetarian breakfast is quite small but the porridge is fantastic.

10/10

Exceptional

19 Dec 2018

Verified traveler

Conveniently close to my work place. Wide variety of gins available. Good choices on menu

6/10

Pleasant

05 Dec 2018

Graham

The Hotel has recently refurbished the bathrooms, but they've been done \"on the cheap\" and the rest of the decor needs refurbish, the main reception is OK and the food was nice, but over priced for what it was. There isn't much choice on the island, but if you're prepared for the cost and a trip back in time for a 1980's hotel experience, the views over the bay are great!

8/10

Excellent

03 Dec 2018

C

Lerwick hotel

Nice hotel, good location and good breakfast.

6/10

Pleasant

16 Oct 2018

Verified traveler

.

8/10

Excellent

12 Oct 2018

patrick

Rooms need TLC

Hotel overall was good but room needed renovated carpet worn ,wallpaper needs replaced and dampness around window repaired.

10/10

Exceptional

05 Oct 2018

Wasim

A lovely hotel

It was a great stay in Lerwick;starting off in checkin, the lady on the reception desk was helpful and greeted us with a smile, making us feel welcome. When we got to our room it felt homely and had excellent views of the surrounding area. The room was spacious and clean. I would definitely book at this hotel again (in the no so distant future). 10/10

Friends

8/10

Excellent

21 Aug 2018

William

A bit dated but great staff

Friendly, helpful staff but rooms quite dated. Diabolically low water pressure from shower but nice view from room overlooking the bay. Short walk into town so quite good location.

8/10

Excellent

20 Aug 2018

Michael

Comfortable hotel for a couple of days

This is a comfortable place to stay in Lerwick. The Shetlands have a very limited amount of hotels to choose from. I was overall pleased with this place. The rooms are basic....comfortable but not very modern. Clean but probably the guest areas can do with a modernization. The bar is nice but also outdated. The staff are all very nice. The breakfast is good. The hot choices are all made to order and good and fresh. What I loved about the hotel: the rooms facing the ocean have such beautiful views! Wonderful to wake up and see such a nice scene. What I didn't like: old fashioned interiors while the lobby looked snazzy; it is really not what the entire hotel looks lie, also the rooms without ocean views really do seem dreary since there is not enough lighting coming in. Finally, the parking is plentiful and free. Also, Lerwick is so small that you can walk to and from the hotel into town very easily.

Friends

8/10

Excellent

15 Aug 2018

Jeannie

Friendly hotel with good food and great seaviews.

Booked a single room - was given 3 rooms with a seaview! The hotel's very conveniently located to bus stops, supermarket.....and the seaviews, of course.
The staff are very helpful and friendly, and I learned much about Shetland culture from them.
Breakfast was fairly basic (only tomato and mushrooms because I'm coeliac and vegetarian) but then, I didn't let the hotel know this in advance. The evening menus are excellent, and the locals obviously think so too as the restaurant was always busy.
Do try the range of Shetland gins from the lounge bar too 😉

8/10

Excellent

11 Aug 2018

Karmen

Nice hotel with great views

A nice hotel within easy walking distance of food and shopping in Lerwick--beautiful views from some rooms (at least from ours!) over the North Sea.

Partner

10/10

Exceptional

28 Jul 2018

Verified traveler

Good location

Well located - hotel grounds lead down to the sea and only a 10 minutes walk from town centre. Lovely sea views from the hotel room window and also from the restaurant. Enjoyed our stay and would be happy to make a return visit

Partner

10/10

Exceptional

25 Jul 2018

Verified traveler

Great food, handy for town centre.

6/10

Pleasant

12 Jul 2018

Sail

Past its sell by date

Best thing about this hotel is its location, short walk into town and the sea view rooms have great views. The hotel is in need of a major refurbishment, beds really uncomfortable and worn out, we had a twin room with mix and match beds, one a divan the other an old frame bed. Bathroom had towel rail in such a position it was a challenge to use the loo, very odd, shower curtain stained and smelly. Breakfast set us up for the day good choice of hot and cold food. Dinners OK just pub grub really dressed up in fancy words. All the staff really good and happy to help. Loved Shetland, would return but not to this hotel, self catering would be a better option for us.

10/10

Exceptional

11 Jul 2018

Helen

Great Hotel, lovely view close to the town centre

Walking distance to town centre, lovely view from windows in restaurant/bar and rooms.
Quiet and easy to find. Staff were very helpful.

10/10

Exceptional

06 Jul 2018

Verified traveler

Great location \nVery friendly staff

The staff here were all very friendly - the rooms comfortable
We are in the restaurant a few times & the food was excellent

6/10

Pleasant

03 Jul 2018

Ian

Great see views and comfortable room

Well located comfortable hotel with interesting dinner menu. However, staff seemed inexperienced. Service at breakfast and dinner was not as slick as it should have been.

Partner

10/10

Exceptional

03 Jul 2018

Susan

Comfortable, convenient home away from home

Hotel was in a good location: near bus stop from airport, within walking distance of town (10-15 mins depending on pace) close to Tesco and with a lovely walking track along the bay. The view from window was great. The room was an okay size, with wardrobe, hairdryer and heater and served its purpose for the week. Power points for charging were a little hard to find. Loved the heated towel rail. The bed was really comfortable and despite the \"simmer dim\" I slept well. Everyone at reception was welcoming, helpful and always friendly. They gave the hotel a good feel. The breakfast included in the price was huge: cereals, juices, pastries, cold buffet and hot meals prepared for you on the spot. Meal prices in the restaurant were similar to other hotels I'd stayed in and quite large. I really enjoyed the convenience of the hotel.

10/10

Exceptional

26 Jun 2018

AlanS

Excellent hotel but room on the small side.

First time at this hotel but reviews are bang on. Excellent restaurant, nice helpful staff, our only (minor) complaint was the room seemed a bit small for a double (although we did ask for a change from a twin at last minute).

8/10

Excellent

26 Jun 2018

Susan

Two day stop over as part of a week in Shetland. Lovely view of the coast from the room - hotel smart in parts (restaurant, bar, bathroom) but the room furniture was looking tired. Only downside was breakfast where they seemed surprised at the number of people staying, didn't have a proper system for serving people in turn and ran out of stuff like yogurt and fruit! Very limited hot breakfast menu, considering it was cooked form scratch. Smoked salmon with scrambled eggs would be an easy addition. Disappointing when dinner had been very good.

Partner

8/10

Excellent

30 May 2018

bonedigger

better in than out

On the outside and the approach to the hotel is unappealing. However, once inside, it is a very comfortable and cosy place with great views from the dining room and some bedrooms. Some minor issues with a door that needed re-hanging (I had to slam it) and it was very warm even with the window open.
The staff were all very friendly and helpful, and the breakfast was very good. I was provided with an early breakfast as I had an early plane to catch.

6/10

Pleasant

30 May 2018

Verified traveler

Fair hotel ruined by some lacking elements

The hotel has wonderful staff that made our stay happy.
Our room had a Bay view but was so small that two people could not really have a comfortable time.
The view from the restaurant was also of the bay and we had two good dinners there and were served well at breakfast.
What really bugged us was the dullness of the hotel; the approach to the entrance is plant and flower free and the reception needs fresh flowers to soften the interior.
The brick walled bar needs pictures.
However we cannot emphasise enough how lovely all the staff were.

10/10

Exceptional

26 May 2018

Lesley

Very friendly staff and very helpful. Everyone went out their way to accommodate different requirements. Only bad thing was shower not that powerful but no complaints at all.

Friends