Name: Quality Inn Mount Pleasant
Address: 5500 E Pickard Street, Mount Pleasant, 48858, US

6/10

Pleasant

25 Jul 2026

Victoria

The mattress was saggy and uncomfortable. The breakfast wasn't bad, but there was no orange juice—it was just water; it needs more variety, as the selection was poor.

4/10

Poor

24 Jul 2026

Kandace

Upon arrival my room seemed ok. However I found a dirty sock on the floor by the TV. Then when taking a shower the wash cloths were stained and there was no shampoo. The bottle was missing. The bed was hard and after finding a dirty sock I wondered if they even cleaned the sheets. I checked out a day early and they didnt seem to care about what I told them. No apologies no \"let's make it right\" just silence. I was not satisfied.

2/10

Poor

21 Jul 2026

Nicole

Our room was disgusting! There was dried makeup in the sink in the bathroom, used washclothes on the floor, and there was hair in the bed!!

8/10

Excellent

21 Jul 2026

Toccara

I had a good stay at the Quality Inn Mount Pleasant. The hotel was clean, quiet, and the staff was friendly and helpful throughout my visit. While the property could use some updating and modernization, it was comfortable and met my needs. Overall, it’s a good value for the price, and I would consider staying here again.

Self

6/10

Pleasant

21 Jul 2026

Sara

Super nice staff. Just an old hotel.

Family

4/10

Poor

20 Jul 2026

Charles

The room was very dirty. Toe or finger nail clippings behind the night stand, wrinkled bedding, and the room smelled of marijuana. The front desk staff member was nice.

Partner

8/10

Excellent

17 Jul 2026

Thomas

Our room was very comfortable and the room was clean despite it being very worn and well used.

Friends

2/10

Poor

17 Jul 2026

Patrick

Check in was at 3pm and we arrived at 430.
Went up to our room and it wasn’t cleaned yet
Had to wait 15 mins for replacement room.
Was billed $354 US for just a standard room in the end.

Partner

8/10

Excellent

17 Jul 2026

Leya

Bed and pillows are comfortable.
Breakfast wasn't great. No variety of tea.
Cereal was stale.
Could offer more options for dairy free. Even instant oatmeal with some nuts world make all the difference.

Family

4/10

Poor

16 Jul 2026

Tina N

The location was great! (Shopping etc.). The hotel was clean but dated and in need of serious renovations. Breakfast!! 🤔… but without any scrambled eggs 🤔 but they had sausages, biscuits and gravy, waffles , juice, coffee & juice! Fruit- Apples! The staff was great and they took care of any issues, right away very friendly and helpful!

The rooms….because of the smoke from cigarettes ….or ???, we had to by two air fresheners that failed to do the job. I’ve stayed at Quality Inn hotels once before in my travels but no comparison to this one. So all said and done…….I would not stay here again!

Friends

4/10

Poor

13 Jul 2026

Teri

I booked a two room queen beds and I got one bed service was horrible

8/10

Excellent

13 Jul 2026

Randy

We stayed there for a concert at Soaring Eagle. I picked for this hotel for the price and the location. I would definitely stay there again for another concert

Partner

8/10

Excellent

13 Jul 2026

Marilyn

Stayed here before, so knew it was a safe bet. This time, a fire alarm went off in the middle of the night. Long alarm...

Partner

8/10

Excellent

12 Jul 2026

John

Nice place. No frills and clean

10/10

Exceptional

08 Jul 2026

Julie

We are here all the time. Rooms are reasonably priced and clean. Staff is polite and helpful. The hotel is quiet with no loud guests ever.

Partner

6/10

Pleasant

06 Jul 2026

Shelly

The comforter on the bed was soiled so bad my husband refused to stay the second night.

Partner

4/10

Poor

05 Jul 2026

Cynthia

Pros.. the room was clean and the bed was comfy.

Cons... 1. the room was the tiniest hotel room I've ever neen in. 2. there is an electrical issue somewhere, the lights dimmed, brightened several times on their own. 3. good size hole in the wall by the ac.(i have pics). 4. no pool. 😔 5. breakfast was until 10am on a holiday weekend 😠. 6. tiny lobby woth mirrors to make it look bigger. 7. due to #6, it would be difficult to o get a stretcher in/out quickly.

We wouldn't recommend this hotel.

Partner

10/10

Exceptional

23 Jun 2026

Bill

Always a nice stay...Clean and Quiet...

Friends

6/10

Pleasant

23 Jun 2026

Kelly

Room was fine for one night stay.

Partner

4/10

Poor

22 Jun 2026

Colleen

Very outdated and miserable mattresses. I am pretty sure the rooms may not pass code. The breakfast was minimal and there was a hair in the sausage. We could not wait to checkout out. Will not return.

Partner

6/10

Pleasant

20 Jun 2026

Patricia A.

The room was tiny and the curtains were dirty and very old! Cost for room was way too expensive for what you got.

Partner

4/10

Poor

19 Jun 2026

Jeff

Breakfast was sporadic sausage gravy no biscuits, no eggs, not happy with what they had

4/10

Poor

19 Jun 2026

John

What we liked was the convenience to where we were going in the area, simple as that, close to the casino for a show that we were attending.

Friends

6/10

Pleasant

18 Jun 2026

Ryan

Air conditioning barely worked. Room was not clean and had an odor.

10/10

Exceptional

15 Jun 2026

Sara

We were just there for a quick stay - sleep, shower and out. Room was a bit outdated, but it was clean and that is most important. Great price and had breakfast included. Would absolutely stay here again.

Friends

2/10

Poor

12 Jun 2026

Jimi

Do better

Business

6/10

Pleasant

09 Jun 2026

Angela

Wouldn't stay here again.. unfortuntely it was the only hotel available at the time due to an event that was happening at CMU. Hotel had a very bad odor throughout, the hallways were so hot, breakfast was not good. They first put me in a room that had a conjoined room in which the door between them did not lock, I went down to get a room switch, but at first they didn't want to switch rooms for me. The room windows were nasty and dirty, and tape on the doors.

6/10

Pleasant

05 Jun 2026

Richard

It was a older hotel and could use some updates but the price is right for a bed and shower

8/10

Excellent

03 Jun 2026

Michael

The staff was helpful. Cleanliness was average. The hotel is dated. The shower curtain rod was loose, which allowed water to get all over the bathroom floor. The continental breakfast was yogurt, waffles, or cereal. Coffee & juice machines were great.

Family

4/10

Poor

29 May 2026

Stephanie

The hotel was dark and gloomy. The hallways were dirty like they haven’t been vacuumed in a long time. Our room was covered in a layer of dust. It looked like it had been cleaned and just left for months. The fire alarm went off in the middle of the night. The staff was unprepared and not very helpful. We were able to go back in our rooms after the fire department showed up. With still no explanation. I would definitely not stay there again. I feel like the reviews online are misleading.

Partner

2/10

Poor

27 May 2026

Susanne

The room was dirty. You could tell someone was sitting on the bed with propped up pillows, trash can had a dirty pair of underwear in it and trash on the floor. We were then given a room with a single queen bed (we paid for a room with 2 single beds). It was a tiny nasty room with torn curtains. We were under time constraints or we would have waited in line for another room.

Partner

4/10

Poor

26 May 2026

Stacey

If you have a choice, avoid this hotel. It has so many issues, it's hard to describe. For starters, the entire property is in need of renovation - the entryway looks tired and worn. The bathrooms have toilets that run constantly, the rooms are tight, the carpet is worn, the windows are old and leaky, the sheets on the bed are polyester and cling to you as you try to sleep, our mattress cover was so pilled it felt like needles in your back, etc. etc. The hot breakfast was the same thing each day and looked completely unappetizing. The staff are really nice and helpful, and accommodated our request for a room change, but it can't make up for an uncomfortable experience overall.

Friends_and_family Family

6/10

Pleasant

24 May 2026

Kristin

We initaially asked for another room as our entire hallway was hazy with marijuana smoke. The new room was an improvement. Bed was comfortable. The hotel was quiet and restful. Breakfast was nice although desk personnel called out a fifteen minute warning and seemed annoyed with the guests. We would choose another hotel in the future.

Partner

6/10

Pleasant

24 May 2026

Bryan

Property was moderate. Not your upper scale hotel. Bed was comfortable and clean, room and property is old and used. Hallways smell strong of weed even though its no smoking.

Partner

10/10

Exceptional

17 May 2026

Veronica

Nice, clean

Pet

6/10

Pleasant

16 May 2026

Cathy

It was the run of the mill QI. It was obvious that Michigan has legalized recreational cannabis because the hallway smelled skunky. Our room was ok, however the bathroom smelled like someone had vomited Cheetos. The staff came right up and sprayed deodorizer. It really helped, but we went to the store and grabbed some Febreze just in case the smell came back. It didn’t, but I think I caught a whiff of it in the stair well. The shower rod was stripped out of the wall and hanging at a weird angle so the curtain kept sliding to the center. That made for a fun shower experience. The breakfast was standard. No microwave scrambled eggs though, which I can deal with. Only one waffle iron, so there were some lines, but all the guests were kind and considerate. It seemed like the person working the front desk also ran the breakfast. I felt bad for her checking out guests while taking care of other’s breakfast needs. It was a lot. I’d probably stay there again, it’s a fair stay for the price.

Partner

10/10

Exceptional

14 May 2026

Tori

Great stay

Friends

2/10

Poor

14 May 2026

Linwood

Unable to move forward with the booking due to the condition of the hotel rooms.

Family

6/10

Pleasant

14 May 2026

jill

Toilet was too short, was not easy to get off for older people or have leg problems.
Breakfast was good, but gravy in crock pot was cold.

Partner

10/10

Exceptional

13 May 2026

Ronald

Clean and friendly service

Partner

6/10

Pleasant

10 May 2026

Andrzej

Pretty outdated but decently clean.Breakfast very basic not many choices.They definitely can do much better on many levels.

Partner

6/10

Pleasant

09 May 2026

Venkata

Bedsheets and towels are not clean

Family_with_children

8/10

Excellent

03 May 2026

Crystal

It was ok. Clean. But outdated. Very limited breakfast, put it away early. Broken vending machine- but ok for the price.

Friends

4/10

Poor

26 Apr 2026

Jean

Breakfast selections were very limited. Desk help was very aloof. The room was dusty, bathroom towels clean but stained badly. The lights did not work at entry to room. TV remote did not work. I would not stay at this place again.
Parking though lots of slots, we had to park at back of building and walk around to the front as entry way has no drive through area.

Friends

8/10

Excellent

25 Apr 2026

Tina

breakfast was fine

air conditioner made alot of noise

bathroom fan was also noisy

6/10

Pleasant

20 Apr 2026

Tracy

It was fine. Not bad but not good. Breakfast was there, not ideal. The bare minimum for a breakfast. Coffee, milk, cereal, waffles, yogurt, juice. Apples, no bananas?! White bread only. No pastries. Workout room was in an actual room with some dumbbells that went from 15 lbs to 45 lbs, nothing in between. A treadmill (treadmill was actually pretty decent!), an elliptical & a bench in a super small room. Would be horrible to be in there with another person. Very uncomfortable. Like I said, bare minimum for everything. Not bad, not good either.

8/10

Excellent

19 Apr 2026

Danea

Clean room, but a little outdated. TV not smart

Self

10/10

Exceptional

19 Apr 2026

Randolph

good place to stay.

Partner

10/10

Exceptional

19 Apr 2026

Diane

Friendly staff

Partner

6/10

Pleasant

18 Apr 2026

Laura

When I got there the two employees at the front desk were great. The room was ok not wow'ed. Traveling solo for one night it was fine. I walked into a sticky spot on the carpet, little concerning, not knowing what it was. None of the areas (reception area, elevator and room) were filthy, but definitely could be cleaned much better. There was much more hallway (inside) and traffic (outside) noise than I've experience at any other hotel. Over all the hotel needs some TLC (tender loving care). A major update/refresh is needed.

Self

10/10

Exceptional

18 Apr 2026

Kim

Very close to the Casino! Employees were all very friendly.

Friends_and_family Friends

6/10

Pleasant

18 Apr 2026

Ron

Overall our stay was ok. The room has ceiling fan which was nice, as the room was really warm for April. Cleanliness was a bit lacking, peanuts on the floor under the desk, hair in the sink, on the floor in the restroom, and a bit dusty. The check -in person/owner? was not rude, but not friendly at all.

Partner

8/10

Excellent

13 Apr 2026

Diane

The breakfast was ok. I wish it would have had packs of instant oatmeal, there was hot water .

Partner

6/10

Pleasant

11 Apr 2026

Heidi

The room had a bad smell and The Whole second floor smelled like weed. Bed was very comfy.

Friends

6/10

Pleasant

11 Apr 2026

Todd

I've stayed here multiple times. Usually it's a pleasant stay. This time around they gave my room to someone else. The room I ended up in, the hairdryer didn't work and the toilet handle would stick. Not the worst thing to happen, but definitely annoying when you're only in the room to get ready for a show and come back before bedtime.

Friends_and_family Friends

4/10

Poor

05 Apr 2026

Sharon

Staff has no personality!! Curtains all ripped on the outside view. Just not a good vibe at all . Was cheaper and now I know why!! Back to comfort Inn . Clean and friendly at comfort Inn. I guess you get what you pay for.

Partner

8/10

Excellent

31 Mar 2026

Michelle

Yes breakfast was fresh. Also very good.

Friends

4/10

Poor

29 Mar 2026

Andrea

Bed was very uncomfortable, room was not very clean. Breakfast was served with frozen biscuits. Just poor quality for the money.

Partner

8/10

Excellent

26 Mar 2026

Michele

It was ok

10/10

Exceptional

24 Mar 2026

Cory

They were neat n friendly!

10/10

Exceptional

23 Mar 2026

Brenda

Good location. Fair price. Quick check in.

Friends_and_family Friends

2/10

Poor

23 Mar 2026

Christina

Was not as described. Was dirty and run down. Was also told since I checked out after only being there for 10 minutes I would get a refund and that didn't happen. The clerk told me just to dispute the charge with my bank.

8/10

Excellent

23 Mar 2026

Andrew

The room was very clean....pillows were super-soft....motel is in a good location....restaurants nearby....casino not far away....I would stay here again....

10/10

Exceptional

18 Mar 2026

Ronnie

Clean room clean bathroom staff was very helpful and courteous and was affordable

Self

10/10

Exceptional

18 Mar 2026

Rodney

Very clean and comfortable

Self

4/10

Poor

15 Mar 2026

Jessica

Beds were very uncomfortable, staff was nice, shower didn’t drain, breakfast was very simple carb loaded.

6/10

Pleasant

14 Mar 2026

Jodi

This is okay for a one night stay. The hotel is older and run down. The beds were okay but there’s no mattress covers which is gross.

Friends

8/10

Excellent

13 Mar 2026

Dean

Nice bed, comfortable.

Partner

8/10

Excellent

13 Mar 2026

James

No issues

4/10

Poor

07 Mar 2026

Joel

AC barely worked. Toilet ran unless you lift the handle. Water pressure horrible. Just rundown.

Partner

6/10

Pleasant

02 Mar 2026

Mary

Convenient location.

8/10

Excellent

01 Mar 2026

Kenneth

Older hotel but serves the purpose.

Self

8/10

Excellent

28 Feb 2026

Terry

Room was clean. Staff was helpful. Felt very comfortable at the hotel.

6/10

Pleasant

28 Feb 2026

Eric

Staff was fine, room was honestly horrible. Found a curly hair on the wall above the towel rack, strange stain on the bedsheet, could not adjust the temperature for the life of me ( upon check in room was probably 80 degrees, opened the window to let in air and turned system to auto fan and it was still hot. There was some group in that was looking for someone (Kate I believe was the name that was being called out) from 1130pm to about 400 am
All in all would definitely not make this a first, second or third choice.
Sorry

Partner

4/10

Poor

27 Feb 2026

Glenda

It is very old and needs some updating.

2/10

Poor

23 Feb 2026

Cathy

We did not stay there. It was filthy and disgusting. It even had bugs. I want a refund

Friends_and_family Friends

10/10

Exceptional

22 Feb 2026

Brian

The staff was wonderful, however , the hotel could sure use some tweaking. Please use some REAL toilet paper not the most ridiculous stuff ever. And while the room itself was nice and clean, the bathroom floor tiles especially the grout really needs a thorough cleaning. Not trying to be picky, just leaving an honest review for a pricy room.

Partner

8/10

Excellent

11 Feb 2026

Michele

Room was good, front desk reps friendly.

Self

10/10

Exceptional

03 Feb 2026

Jeremy

Great value clean loved our stay

Partner

10/10

Exceptional

01 Feb 2026

Susan

Staff was very welcoming. Room wA very clean. Bed was comfortable. Breakfast was surprising, biscuits and gravy, sausages, waffles, cereal, etc.

Leisure Partner

6/10

Pleasant

29 Jan 2026

Judith

Yes

6/10

Pleasant

18 Jan 2026

eugene

No water pipes frozen was excuse

Leisure Partner

8/10

Excellent

17 Jan 2026

Paulette

Didn’t have breakfast only complaint is the humming all night from the washers and dryers I assume

Self

8/10

Excellent

02 Jan 2026

Gwendolyn

The employees very nice and thoughtful. There was several different items offered for breakfast. The most popular thing was make your own Belgian waffles and toast but cereal frsh fruit and yogurt available. Rooms were neat and clean. Price was very reasonable especially on New Years Eve.

Leisure Friends

8/10

Excellent

01 Jan 2026

Dorina

Clean room and nice staff

Partner

8/10

Excellent

01 Jan 2026

LeAnn

Just a regular room. Served its purpose for New Year’s Eve party at the casino.

Partner

8/10

Excellent

30 Dec 2025

Michelle

Staff very nice.

6/10

Pleasant

30 Dec 2025

Lashan

Everything goes well until we came back into are room after the concert and playing slots at the soaring eagle to find out we cant take baths between 2am- 4am because they dont have watering in the building. For sum odds reason they been having this problem for awhile

Partner

6/10

Pleasant

30 Dec 2025

Taya

Everything was adequate. There was no water in the hotel for 2 or 3 hours during our stay.

Friends_and_family Friends

6/10

Pleasant

28 Dec 2025

Kellee

Parking lot was a sheet of ice and there was hardly any parking. Room was clean but needs updating.

Leisure Family

4/10

Poor

28 Dec 2025

mandy

No eye contact and not very personable

Friends_and_family Friends

4/10

Poor

25 Dec 2025

Steven

I booked a room for two beds they gave me a room with one bed had to go back and tell them I booked a room with two beds also their coffee pot was broke and the dining area

Leisure Partner

8/10

Excellent

21 Dec 2025

Thomas

The heat in the room never stayed the same as when we first got there it was off, so our room was very cold. Turned it on and then the heat wouldn’t stop, it was so hot had a hard time sleeping. Shower curtain was horrible and got the bathroom floor soaked.

Friends_and_family Friends

4/10

Poor

20 Dec 2025

Samantha

The bedroom wall had graffiti written on it, and it was very clean and disgusting.

Leisure Partner

6/10

Pleasant

19 Dec 2025

Nicole

Good for the budget if you are just looking for a safe and clean place to stay. Older hotel that appears to be have remodeled. The staff were friendly and helpful. Breakfast was basic.

Leisure Family

6/10

Pleasant

17 Dec 2025

shannon

The room was clean and adequate. The continental breakfast was below average. stayed in December, and the parking lot and walkways needed better upkeep for safer walking.

Business Self

6/10

Pleasant

16 Dec 2025

Judith

The room was clean and in good condition. My complaint was it was way too warm. I turned the thermostat down as far as it would go, and the heater complied. I could have turned it off (temp outside was 10 F) and it would have still been too warm -- couldn't sleep. Breakfast was just OK -- no eggs, and twice I had to ask to get basics, like spoons, more yogurt.

Leisure

6/10

Pleasant

15 Dec 2025

Kari

Room was decent but dated and needed some repairs. The toilet constantly ran unless tou jiggled the handle and the tub had a very slow drain. Staff was curtious and checkbin and out was quick. Room was clean and secure.

Leisure Partner

8/10

Excellent

14 Dec 2025

peter

Breakfast was ok . No eggs. Heat in room fine

Leisure Family

6/10

Pleasant

14 Dec 2025

Samantha

Tv needed to be programmed
No shampoo
Could have been cleaner
Room was very small
Heat wasn’t working properly