Name: Southern Cross Hotel Fiji
Address: 63 Gordon Street, Suva, 16874, FJ

6/10

Pleasant

19 Jun 2026

Graeme

Toilet leaked. Staff struggle to follow up complaints.

Self

6/10

Pleasant

02 May 2026

robert

Breakfast was delivered to the room and very nicely done. However, the airport shuttle was not there when we arrived and we had to find a cab driver who took our currency. Late at night with foreign money made it very hard to get to the hotel. I had written them 3 times to remind them to send a shuttle and none came.

Partner

8/10

Excellent

09 Apr 2026

Mahboob

Staff very nice

Self

8/10

Excellent

25 Oct 2025

Ralph

Good service. Friendly. Near to town.

Business_and_leisure Self

8/10

Excellent

13 Oct 2025

Florence

Check in was smooth, staff helpful and friendly. Room clean and was able to work from room with no issues.

10/10

Exceptional

01 Sep 2025

Andres

Older Hotel but clean, Great Service and central location.

Business Self

6/10

Pleasant

16 Jul 2025

Andrew

Staff are good, ownership could try harder

Staff were kind and accommodating, as would be the standard in Fiji. Hotel is generally a bit tired but rooms large and comfortable. Location is good. Cleaning was not daily. Korean restaurant on the top is a big bonus. As a business hotel it is ok not to have a pool or a gym, but really, no internet (to speak of) is not ok. This is not because it is unavailable (aforementioned Korean restaurant has great signal even when they are closed, expert hack, and you can even pull from the Tanoa hotel 200 meters away), but due to a lack of investment and that’s a shame.

Business

6/10

Pleasant

06 Jul 2025

Andrew

I know we were on Fiji time but we gave up waiting for breakfast after 45 minutes. We had things to do.

8/10

Excellent

24 Jun 2025

SAIJO

Thanks for kind hotel staff.

Business

10/10

Exceptional

26 May 2025

Paul

Clean environment, Quality services, very nice employees. One of the nicest hotels Suva, Fiji.

Business

10/10

Exceptional

12 Apr 2025

Muimui

Very friendly staff

Business Friends

10/10

Exceptional

12 Apr 2025

Muimui

Very friendly staff

Business Friends

4/10

Poor

08 Apr 2025

Jeannie

Sadly too little maintenance. Staff were friendly and helpful, but property below par.

Leisure Family

4/10

Poor

12 Mar 2025

hasmukh

property needs URGENT UPGRADING LIGHTING< DOOR LOCKS , VERY POOR
STAFFS EXCELENT SERVICE all helpful and prompt

Leisure Partner

10/10

Exceptional

21 Feb 2025

Varsha

It was a great experience staying here
Friendly staff and happy with the set provided

Leisure Partner

10/10

Exceptional

20 Feb 2025

Patrick

Great service, good quality rooms.

Business Self

8/10

Excellent

04 Feb 2025

Jan

Service reception and breakfast

8/10

Excellent

25 Oct 2024

Michael

N/a

Leisure

4/10

Poor

20 Aug 2024

nino

the property was central the staff not very helpfull

Leisure Partner

6/10

Pleasant

10 Jun 2024

Verified traveler

Basic but pleasant

The Capricorn Hotel is basic but pleasant and its central location makes it a handy economical option in the CBD.

Self

4/10

Poor

01 Jun 2024

Annette

The room we stayed, noisy wooden floor, bed bugs and terrible parking! We got blocked in by 2 cars and had wait for half an hour for the driver to move his car so we could drive out! For the price we paid! Not happy!!

Leisure Family_with_children

6/10

Pleasant

21 Apr 2024

Jocelyn

The services were not up to standard. The students that are there on work experience should have the rooms they clean checked by a supervisor. Somedays we were not left toilet paper or bath mat. I had to keep asking for these. The two cup and saucer that in the room when we arrived were not replaced when the room was cleaned. At one stage I was drinking my cup of tea out of the milk jug which came on the breakfast tray. Three days of the week we did not get any cereal yet we had a jug of milk on the tray. The Television had a poor reception. The last day we were getting channel one on all of the first three channels. The floor could have done with a dry dust mop or a wet mop. We liked the balcony which we could open
and allow fresh breeze to flow through. The staff that we did deal with were very helpful and willing to provide for our needs when asked.

Leisure Partner

4/10

Poor

08 Feb 2024

Josateki

I like the view and the rooms
But i didnt like the service and there is no bar and breakfast is poor

2/10

Poor

19 Dec 2023

Josephine

The room wasnt what i expected. Iwanted a presidential suite but was offered a 2 bedroom dirty room.
Not worthwhile booking
Wouldn't recommend it to anyone

4/10

Poor

23 Oct 2023

Susan

Dissatisfied

No toiletries. Sandpaper towels. No wifi in room only ouside. Not value for money

Self

6/10

Pleasant

19 Oct 2023

Alysha Rao

Decent, clean room and friendly staff.
Don't really like the door lock for the room though, it's a bit flimsy and difficult to unlock with the key.
The breakfast provided was decent and basic. Would be nice to have some fruit as well... whatever fruit is in season.

Business_and_leisure Family

8/10

Excellent

16 Oct 2023

Ronald

Easy walk to shopping and Roman Catholic Cathedral

Leisure Self

10/10

Exceptional

15 Oct 2023

Ronald

The staff made up for any shortcomings of the property.

10/10

Exceptional

15 Oct 2023

Ronald

The staff was friendly and helpful as was the staff of Seoul restaurant located at the property.

Leisure Self

8/10

Excellent

26 Sep 2023

Ralph

Good place

Business Self

6/10

Pleasant

29 Aug 2023

Lotasi

Location

Leisure Self

2/10

Poor

19 Aug 2023

Sunita

Room had cockroaches, there was no tea, coffee or sugar, or soap, towels were smelly, could not close the bathroom . Did not have any Television and there was no Air Condition in the room. Bed was very uncomfortable and we could not have breakfast due to the overall hygiene and there was very little food left around 8 am when we got to there. Very disappointed for the amount we paid and the room we got, please do not recommend this hotel to anyone, Thank you

Leisure Partner

10/10

Exceptional

16 Jul 2023

Achenar Lilian Pepe

Staff were very helpful

4/10

Poor

09 Jul 2023

Lynda

It was close to the city centre - excellent

The lift wasn't working, No telephone in the room, shower would go off without warning,

Business Self

2/10

Poor

07 Jul 2023

Premila

Nothing. The freaking lift did not work. Was on 5th floor. Had to walk down the flight of stairs. Could not climb stairs so was given room103. No chair to sit and eat breakfast. Cockroachs everywhere. Worst hotel. I have ever stayed.

Leisure

6/10

Pleasant

01 Jul 2023

Jim

Slow check-in, admittedly late at night (11.30 pm, flight delayed),but only one person on duty for the queue; no QR code in room to access Room Service - I had to go to Reception to get service - food was luke warm when it arrived. On the other hand, the taxi I ordered through the hotel waited over an hour for my delayed flight - thank goodness.

2/10

Poor

11 Jun 2023

sunita

This property is so quiet, not much help for your bags, it's an old building, with dark areas on the 3rd floor, and scary no guests around it seems like a haunted hotel, it looks nice from the outside but inside is so different. breakfast sucks, only bread, tea, and orange juice that's all I would never stay here again

4/10

Poor

23 May 2023

Tupe

The property is in a very convenient location as close to the city. However the hotel itself is in a rundown status and urgently needed an upgrade, from the bed to furnitures to the toilet.

The staff were helpful but the total package (service and property)makes the customer satisfied or otherwise.

Family

10/10

Exceptional

27 Mar 2023

Kyra

Its very clean.

Business_and_leisure Self

4/10

Poor

17 Mar 2023

Noah

Pretty run down, which wasn’t a dealbreaker, but no hot water, dead roaches on the floor, cleaning staff waking me up early, and Korean restaurant kitchen noise right above my room were dealbreakers. Front desk staff was really nice, but cleaning staff seemed to keep mocking me and laughing at me. I left early.

Leisure Self

8/10

Excellent

08 Mar 2023

Ralph

Convenient to town.

Business_and_leisure Self

2/10

Poor

10 Feb 2023

Ravindra

bad experience

One of the worst hotel to stay. Will never recommend any one to stay at this hotel . Have very bad experience so we chaked out earlier . overall standard of this hotel is very poor.

Friends_and_family Family

8/10

Excellent

15 Nov 2022

Verified traveler

The stay was good. The hotel is run down but is very central, so easy to walk to the shops. Breakfast is included in the room charge. Breakfast is served on the top floor so the room is very hot. The air condition is in the room but could not be turned on for some reason. The cleaners needed to improve on what they do: they loved turning up early in the morning during weekends for some reasons so that was very disturbing. During week days they would turn up at odd times, so it was difficult knowing whether they had finished their job or they'll be back with the fresh towels that they forgot. Two days they turned up and left and never came back to clean up the room.

Business

4/10

Poor

29 Sep 2022

Ravinesh

While location was good. Nothing else really was.

Rubbish bin in the room had no liner.

Switches for light were far from the bed meaning one had to walk back to bed in dark.

TV worked badly.

Big crack on the wall (wall along the roadside)

While the website advertised free wifi, in reality it was only in the lobby of the hotel.

Overall, quite a bad experience.

Leisure Self

10/10

Exceptional

21 Sep 2022

Kim

Closeness to services

Leisure Self

2/10

Poor

02 Aug 2022

Jim

Should not be paying anything over 20USD (provided you're desperate) for this property. Room was dirty, had hair on counter tops and shower unit tiles were gross. 1 shower and the outer area was flooded with no drainage, had to wear flip-flops to use toilet. Aircon not working, it was hotter in room than outside. They had no solution, I had to suggest them bringing a table fan so we could get thru the night. Breakfast was a mess, the breakfast table was a mess, cloth was dirty with spillage and stains. No plates and cutlery, dining tables were dirty, not cleaned after each use. No staff insight. The outside area is dirty, lobby area is dark and unwelcoming. Would not recommend this property to anyone.

Leisure Partner

2/10

Poor

25 Jul 2022

Eric

US$160 per night did not match the facilities of the room.

The bathroom not clean well.

Aircon did not work and It was too hot in the room, we ask for the fans, and the lovely girl at the reception hand one to us which help us a little to have a some sleep.

Only stay here because most of Suva hotels are full.

The girls at the reception are friendly and lovely, however a little paint and attention to the rooms will be awesome.

Business_and_leisure Friends

6/10

Pleasant

17 Jul 2022

Gregory

Basic & past its best. But very friendly service

Business_and_leisure

8/10

Excellent

10 Jul 2022

CHANDRAVADAN

location was quite convenient.
staff were very welcoming.