PHÖNIX Hotel

6/10

Pleasant

13 Jun 2026

Sumeet

This is downtown hotel - stay wasn’t as expected since no microwave and refrigerator in room , parking was cheap through $ 25 compare to other hotels ,

Family

10/10

Exceptional

11 Jun 2026

Joseph

So glad this iconic spot is still open. The Phoenix Hotel and all their staff deserve every single good thing in the world happen to them.

The TV in the room didn’t work but honestly I don’t even care cause this place just makes you feel at home.

8/10

Excellent

09 Jun 2026

Ely

Everything about our stay was great but the restaurant and bar were closed unfortunately. Luckily we had some champagne we brought but no glasses were able to be provided. If the restaurant or bar was open 10/10

Partner

10/10

Exceptional

08 Jun 2026

Rachelle

The front desk people are *so* nice; such excellent friendly service and chill vibe. I loved the hotel and the styling, so perfect. The only complaint is the walls are very thin and there was some kind of pretty loud domestic dispute at 1am on the room next to me. I would’ve been way more annoyed, but I enjoyed the eavesdropping entertainment.
Pretty sure that couple broke up for good lol.

Anyway, I will stay here again for sure! Also feels very safe

Family_with_children

6/10

Pleasant

08 Jun 2026

Andrea

Staff here are so kind and helpful. If they hadn’t been so nice we probably would have left. It seemed liked maybe the motel was in the middle of a transition or changing owners maybe. The restaurant was closed and everything seemed sort of abandoned/neglected. Hoping whoever buys it brings it back to life- the style of it is very cute.

Family

10/10

Exceptional

07 Jun 2026

Ali

Staff was incredibly helpful and welcoming

Friends_and_family Friends

10/10

Exceptional

02 Jun 2026

Peter

Excellent service, more than reasonable rates,, beautiful grounds, terrific pool, very average room.

Self

10/10

Exceptional

01 Jun 2026

Michelle

Lovely stay, very convenient location to Civic Center. Staff very friendly

Friends

10/10

Exceptional

29 May 2026

Robert

In the middle of SF, this place is an oasis.

Partner

8/10

Excellent

27 May 2026

Christina

Staff was very friendly and helpful. Parking was safe. Pool was clean and warm. Water dispenser was broken. Beds were clean and comfortable. The property was well kept and absolutely beautiful at dusk when the outside lights turn on. Feels like you're not even in the city. (Except we heard gunshots at about 2:45am) There's no fridge or microwave in rooms which was a bummer but they did have an ice machine. Overall great stay and will probably be returning someday.

Family

10/10

Exceptional

26 May 2026

J Kirk

Neighborhood shows a side of the city that has significant opportunity for improvement. But didn't feel unsafe. At one point, even the staff stopped me going to my room, asking if I was a guest. However, clean and had all the necessities.

Self

10/10

Exceptional

26 May 2026

Jade

The Phoenix Hotel feels less like a hotel and more like stumbling into a tiny hidden universe tucked inside San Francisco. Step through the gates and suddenly the city noise softens. Palm trees sway around this impossibly perfect pool. Neon glows. Music history hangs in the air like cigarette smoke in an old vinyl lounge.

This place has hosted generations of touring musicians, artists, beautiful weirdos, and night owls. You can feel it in the walls. The kind of place where stories happened at 2am poolside and somehow became legend later. Even the iconic pop art pool mural carries a little Andy Warhol energy woven into it, which honestly feels exactly right for this place.

The staff somehow manages to make you feel less like a guest and more like an old friend who finally made it back into town. The rooms are cozy in that effortlessly cool rock-and-roll way. And the pool? Divine. Truly. I completely understand how artists ended up staying here over and over again.

I already know this won’t be my last stay here. The Phoenix feels like one of those rare places that becomes part of your story once you’ve been there.

Self

10/10

Exceptional

24 May 2026

Konstance

Great location. Clean. Wish restaurant was open.

Family

10/10

Exceptional

23 May 2026

Brian

Safe, quiet and clean hotel with secure parking ... would not hesitate to return.

8/10

Excellent

18 May 2026

Ron

The space has a great vibe and history. The staff Is knowledgeable, kind and helpful, Although I think they may be understaffed . This led to them being prone to forgetting
Some of my requests.

Did a 3 night stay and checked out on a Monday. When I first got there I signed up for premium internet, and I’m out all day .when I get back on the second night my internet had been throttled and
Gave me a message saying I couldn’t connect anymore devices. Got it fixed but the internet was even slower than when it was throttled.

Also on the second day I tried to use the services they offered
( dry cleaning, room refresh) while I was out, but was told they were unavailable. Which is ok , but they left me notices in the room saying they were. I also asked for new towels but never got them. In the morning , hours before checkout my access cards stopped working . Making it hard to take my things back and forth to the car ( I paid for fri- mon in advance mind you.) even with all that being said , I would still recommend. The beds are clean and sleep well, bathroom was anll good, and it was the perfect location for what I was doing. A few kinks in an otherwise great stay.

Self

8/10

Excellent

16 May 2026

Fiona

The Phoenix is a great choice for the price - very quirky with great staff, easy parking and access to all the key SF places

Self

8/10

Excellent

15 May 2026

Luke

Welcoming staff very professional.
Parking was available on site. Central location good food in the area.

Friends_and_family Friends

2/10

Poor

14 May 2026

Mark

The property is found in the most unsafe area of San Francisco - the website or staff don’t make you aware of this.

Friends

2/10

Poor

14 May 2026

Laura

Restaurant and bar were closed for renovations but think it was more new owner waiting on licensing.
Promised breakfast donuts but then told no funds in petty cash to buy donuts.

Friends_and_family Friends

10/10

Exceptional

13 May 2026

Riley

Cool funky place!

6/10

Pleasant

13 May 2026

Doug

No Breakfast and you pay for parking

2/10

Poor

12 May 2026

Ku

Staff was friendly. Many lights and power outlets does not work in our room. Bathtub was filthy with insects. Walls are thin. Windows does not fully close. TV from other rooms will turn your room into a party room. Not for a quiet nights rest.

Partner

2/10

Poor

12 May 2026

Stacey

Didn’t see any breakfast in the morning. Staff was nice. You can hear tv and people talking through the walls

Family_with_children

10/10

Exceptional

11 May 2026

Biju

location not best, noisy inside the premise and the outside area

Partner

10/10

Exceptional

10 May 2026

Andy

Great place. Very cool. Friendly staff.

Self

6/10

Pleasant

10 May 2026

Daniel

No breakfast

Friends_and_family Family

10/10

Exceptional

09 May 2026

Aurora

Loved this place. It will be the new place to stay in San Francisco.

Friends

10/10

Exceptional

08 May 2026

Cindy

Love having staycation here!!

Self

10/10

Exceptional

04 May 2026

Jessica

Great little hotel, super friendly staff.

10/10

Exceptional

04 May 2026

JOSEFINA

The hotel was flawless, everything looked as I expected. The location is very urban, and it was very convenient for the purpose of my trip.

Self

10/10

Exceptional

03 May 2026

Nicholas

Brilliant hotel - highly recommended

Partner

8/10

Excellent

03 May 2026

Christina

Super easy check in and check out process!

Partner

10/10

Exceptional

02 May 2026

Abraham

The property and staff were amazing. The food in the neighborhood was also pretty tasty! Would come back here for sure!

Partner

2/10

Poor

01 May 2026

Olesya

The hotel was untidy and shabby, the walls were full of holes, and fleas were crawling around the room. The TV was not working. The front desk staff are polite and helpful

4/10

Poor

01 May 2026

Amer

The room had no AC the staff

Self

10/10

Exceptional

30 Apr 2026

Kathryn

Staff is awesome, very friendly and helpful. The rooms were very nice, the only issue I had was there were some drain flies in the sink when I arrived, but they didn’t return after I killed them. Super cool spot, would definitely stay here again.

Self

10/10

Exceptional

28 Apr 2026

Denise

Pairing was great, staff wonderful , pool set at 87 degrees
Clean rooms
Will be back for sure!

2/10

Poor

27 Apr 2026

Claudia

Do not say here! First when I booked it said it was a 9.2 wonderful review. It offered a restaurant. Plus it offered a free bottle of wine for VIP members. When we arrived the sign was old and the neighbor so sketchy, unsafe to walk around, the room smelled bad, the bed and pillow cases were yellowish, the towels were old and the thread was lose, the restaurant was closed. They didn’t offer the wine. When I complained I was told the hotel was under new management. I tried to get my money back from Expedia to go to another hotel, and they weren’t helpful. For the price you can find something way better, don’t stay here!

Business

8/10

Excellent

26 Apr 2026

Justine

.

10/10

Exceptional

25 Apr 2026

Alyssa

Staff were so nice! The hotel was so vibey! Made for a great getting ready spot for our SF adventures. Perfect full length mirror and lighting. We’ll def be back!

Friends

2/10

Poor

24 Apr 2026

Jeronimo

THEY DIDNT EVEN LET US CHECK IN! The worst service in the bay area. Unbelievable

8/10

Excellent

22 Apr 2026

dana

Awesome place for nostalgia. Staff were inviting and always helpful with anything you need. Awesome donuts on the weekend. Definitely could use some simple upgrades like a towel rack/ mini fridge. Other than that great beds. Good sheets. Good pillows. Definitely will be back when the restaurant/bar reopens.

Friends

10/10

Exceptional

21 Apr 2026

Lara

A GEM! I had no idea how cool this place was when I booked it but MAN. Easy parking, cool vibes, HISTORY.

8/10

Excellent

21 Apr 2026

Fawn

Great character hotel. Staff were awesome. The restaurant is under construction - wish we knew this b4. No food on property. Our window wouldn’t close all the way so it was very loud at night cuz right downtown. Prob better for single or couple. Internet is slow and only allows 2x devices. But very central to everything and hotel has nice character vibe

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Jarod

I liked the aesthetic. The pool is fun !!

Friends

10/10

Exceptional

19 Apr 2026

Philip

Neighborhood is rough, but the property is very clean, safe (all outside doors are locked electronically and parking lot is secure), and really cool.

Partner

6/10

Pleasant

17 Apr 2026

Jessica

Definitely not how it used to be! Staff was very kind and accommodating.

Pet

8/10

Excellent

15 Apr 2026

David

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Partner

10/10

Exceptional

14 Apr 2026

Joshua

So this place has a certain charm about it. If you think “music” or “music industry” this place screams it. I can’t begin to rave about the guys at the front desk enough. They are AWESOME! They offered tons of information, and insight to the neighborhood.

8/10

Excellent

13 Apr 2026

Mary

The staff was outta sight, parking was great. For an old time feel, it was true to the time!

Family

4/10

Poor

10 Apr 2026

Melissa

Parking was easy and the pool was heated but the rooms were not clean (stained tub, dirty baseboards), the bed was hard AF, and the decor was shoddy. Would not stay here again.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

James

Very special place.

Self

8/10

Excellent

09 Apr 2026

Cheryl

Close to civic center, decently priced and great staff. Room was ok

Friends_and_family Friends

4/10

Poor

07 Apr 2026

Karen Celeste Sosa

The actual hotel is rundown and old, nothing like the photos make it seem. The walls are so dirty and the carpet definitely needs to be replaced. Made the mistake of not looking up the area before booking; absolutely terrible. Lots of homeless. The staff was friendly, which was the only positive about this hotel.

Partner

8/10

Excellent

05 Apr 2026

EMEL ENRIQUE

The staff was really nice and kind

Family_with_children

8/10

Excellent

04 Apr 2026

Luis

Room had a bad smell could have just been my room smelled like throw up vomit

Self

8/10

Excellent

03 Apr 2026

Eric

Cute hotel with a really nice vibe. Breakfast was more of a grab-and-go setup (coffee, tea, donuts, snacks), which was simple but worked for us. You can purchase other snack items they have.

The restaurant wasn’t open yet, but they said it should be opening soon. The area is the Tenderloin, so just something to keep in mind depending on your comfort level.

We also loved the heated pool and also a nice outdoor yard with plenty of seating, which we really enjoyed.

Only small downside was the toiletries, they’re pretty tiny and run out fast. My wife would definitely suggest bringing your own. Overall, we had a good stay and enjoyed it. We will be back.

Family_with_children

10/10

Exceptional

02 Apr 2026

MaryAnn

Staff are very accommodating!

Partner

10/10

Exceptional

02 Apr 2026

Sarah

Every staff member we interacted with was so friendly, helpful, and ready to make recommendations. The kids in our group loved the heated pool and the parents loved being able to sit right outside the room in the courtyard after bedtime. A few things on the property have been well-used, but everything was clean, beds were comfortable and it all has a charm.

Family_with_children

10/10

Exceptional

31 Mar 2026

HEATHER

the

10/10

Exceptional

28 Mar 2026

Ben

Great place to stay.

Friends_and_family Family

2/10

Poor

27 Mar 2026

rebecca

They didn't have any breakfast options. There was a restaurant next door but never any people in there. Really need to change that on the listing about offering breakfast. We wanted to change rooms because we had very inappropriate noisy neighbors, that can in for one night just to party. There were clearly open unused room but we were told they were booked and couldn't change room. Our two children couldn't sleep with the noise and gun shots on the streets outside. Rooms outdated. No fridge or microwave. Spiders. Pool needs to be cleaned. It was so gross and cloudy.

Family_with_children

8/10

Excellent

27 Mar 2026

Peter

Very unique vibe! Friendly staff at the desk. It’s a shame the bar was closed for renovations. Courtyard was clean and pool was small but warm. Rooms were ok, walls are thinner and I heard water dripping most of the visit. Bed was reasonably comfortable. Location is convenient, but man there were homeless people everywhere in the Tenderloin District. Not the hotel’s fault and local folks say “it’s better than it was” but it made walking in that area uncomfortable. Great Vietnamese food in that area, very reasonably priced!

Business

10/10

Exceptional

26 Mar 2026

Katie

The staff was amazing and made the stay 5 stars. The surrounding area wasn’t great (lots of homeless, bodily waste, and drug paraphernalia), but food, shopping, public transportation, walkability were great if you don’t mind having to get through quite a lot of homeless for a few blocks.

Partner

6/10

Pleasant

23 Mar 2026

Nancie

The room was clean and the staff was extremely helpful and kind. The building definitely has remnants of that 60’s vibe. You can hear everything going on outside. Glass louvred windows were not efficient noise cancelling so when guests were partying until 3am it was not conducive for sleep. My room was on the first floor.

Self

10/10

Exceptional

22 Mar 2026

Levi

Great

8/10

Excellent

22 Mar 2026

Jennifer

we liked the heated pool, and the garden around it. The room was not the cleanest, but was kitchy and cute. The bed was comfy.

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

Brad

Property was fine, no AC was unexpected.

Neighborhood was full of people messed up on fentanyl. Not Something I would have wanted to walk with my girls ever again

Family_with_children

6/10

Pleasant

21 Mar 2026

Emily

The staff are what really make this place. They are amazing.

8/10

Excellent

20 Mar 2026

Michelle

Lovely hotel, prime location for events. 5 star staff. Only complaint is the carpet in room 27 had a stench wafting from it; suggests it needs a deep cleaning

Friends

10/10

Exceptional

19 Mar 2026

Luis

Close to the venue

4/10

Poor

18 Mar 2026

lori

The restaurant and bar are closed, which was the main reason I chose this hotel. Our room was not ready when we arrived at 3:30, supposedly it has a 3 pm check in. No air conditioning and the ceiling fan didn't work without having the light on as well. There is no VIP service, no coffee maker, no robes, 1 towel each and one block from the sidewalk being used for a bathroom and drugs, making for the pool area to smell awful pending winds. Definitely a basic hotel, not at all my idea of 9/10 rating. At no time were we notified ahead about room not being ready or restaurant and bar being shut down.

Partner

10/10

Exceptional

17 Mar 2026

Jodi

Amazing as always!! Heated pool was perfect!!

10/10

Exceptional

17 Mar 2026

Christopher

Friendly staff, beautiful pool, clean rooms. Perfect sf oasis.

Partner

8/10

Excellent

17 Mar 2026

Sally

Extremely helpful and pleasant staff. Comfortable and clean room. All rooms have queen size bed even if there’s two bed per room. Very spacious room!!! 1950-1960 vibe. Large open court yard where you can just hang out. For the price we paid, excellent. Only $25 per night for parking. That a steal in SF. However, the hotel is right next to not so good neighborhood where you would not walk at night. We enjoyed the stay very much but walking to and from public transportation or simple walk to stores were bit unnerving. Oh, thin walls.

Family

8/10

Excellent

15 Mar 2026

Kristopher

I was under the impression that the Phoenix had closed, so it was a wonderful surprise to see this old gem was still in business. No frills but dependable jewel in the heart of the Tenderloin.

Self

10/10

Exceptional

14 Mar 2026

chaundra

Staff was great, pool was heated. It was raining so we didn’t partake, but the ambiance was so cool and eclectic. Staff was great and let us leave the car in the parking lot while we went out for an amazing breakfast down the street (Brenda’s soul food… also most excellent!) we walked to the Great American Music Hall for a show. Everything was easy.

Leisure

8/10

Excellent

13 Mar 2026

Edith

The hotel itself was nice given the location, I felt very safe as a solo traveler and the staff was friendly and genuine! The only thing I would’ve liked was there to be a mini fridge and microwave in the room as I had leftover food that I couldn’t store and eat later but other than that my stay was great! Would definitely book again if need be!!

Self

6/10

Pleasant

11 Mar 2026

ismet

Far from being wonderful as described when I booked my stay, room very outdated in all sense of the word, furniture or the lack of it, bathroom old, exposed electrical wiring and switches probably done by handyman and not up to codes, the worst stong smell of mildew all this made me cut my stay short by a day, I had book for 02 left after spending one night, reviews should be more honest unless the definition of \"wonderful\" has changed without me knowing, very disappointed, staff was friendly, and bed was alright.

Partner

4/10

Poor

07 Mar 2026

Tessa

This hotel says that they have a restaurant, bar, room service food and a free bottle of wine om check in. None of this existed. The neighborhood had a large amount of homeless amd drugs. The key card entrance did not work so we had to wait for staff to open. At time there was a sign that said they would be back soon and so we were locked out. Expedia has not made this right yet.

Friends

10/10

Exceptional

05 Mar 2026

Texas

nice stay in historic hotel

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Heidi

Enjoyable room and vintage look. Didn’t get to use pool but the ambiance of the secluded courtyard was beautiful. Enjoyed a bottle of wine underneath the twinkle lights

Partner

10/10

Exceptional

02 Mar 2026

Andrea

Great stay

10/10

Exceptional

02 Mar 2026

Araceli

The area beautifully setup. Close to good food options.

Partner

10/10

Exceptional

01 Mar 2026

BRENNAN

We really loved this hotel! It's fun and funky. Rooms were cute, colorful and clean. Yes it is in a sketchy neighborhood but we always felt safe. Hotel staff is wonderful and does does a great job of keeping the hotel secure.

Partner

10/10

Exceptional

28 Feb 2026

Cindy

Beautiful day into night. Took a swim, made new friends, saw amazing music and chatted with said new friends till the wee hours. Great stay!!

NEED ICE!!

10/10

Exceptional

28 Feb 2026

Nathan

Beauty of a hotel

Partner

10/10

Exceptional

27 Feb 2026

Christopher

Staff was super friendly and helpful. Room was perfect. Old school charm

Partner

10/10

Exceptional

27 Feb 2026

Mary

.

Partner

10/10

Exceptional

26 Feb 2026

Gary

The room were spacious and clean, a beautiful pool. Great location and friendly staff.

Friends

10/10

Exceptional

24 Feb 2026

Erik

Loved the vibe! It was nice weekend away from the rainy Pacific Northwest. We were a few blocks from the BART and didn’t need to spend money on cabs or robot cars. We had a poolside room but didn’t use the pool. The decor was rock and roll and the speakers in the room we could tune to KEXP and have good music. The staff were accommodating and friendly. We would stay again in a heartbeat.

Partner

10/10

Exceptional

22 Feb 2026

Kelsey

The Phoenix is our favorite get away in SF! The rooms are always clean and the entire staff makes you feel like you’re family!

Partner

8/10

Excellent

18 Feb 2026

Elena

I really enjoy the hotel it was clean and trendy and the staff was super nice. My only complaint is after giving them my email I received like 200 spam emails, which makes me think they somehow sold my email address? I’ve ever had this happen before and this was the only place new id given out my email. Idk it is pretty lame.

Family_with_children

10/10

Exceptional

18 Feb 2026

Lara

The rooms were clean and comfortable with a lot of character. The staff were knowledgeable and welcoming. Slept very well in the king bed and large, comfy pillows. We learned that the place recently had some challenges due to their location near a drug contaminant zone in the city and almost closed, but it seems they’ve worked it out and they had police, security, and city workers all over the place. We never felt unsafe. Such a cool property with a lot of nostgic rock history that you should look up. We’d definitely stay again!

Partner

10/10

Exceptional

16 Feb 2026

Neil

Perfect. As always.

10/10

Exceptional

14 Feb 2026

Michael

Robert was warm and welcoming and accommodated our request for a 2nd floor room with balcony. Room was spotless, bed was comfortable and room was quiet. Slept like a baby. We are regulars and well be back.

Leisure Pet

8/10

Excellent

07 Feb 2026

April

Staff was very courteous

10/10

Exceptional

05 Feb 2026

Ryan

Easy and fast check in and check out!

Business

10/10

Exceptional

04 Feb 2026

Gail

Very cool, unique place! Nice and clean-VERY awesome staff! We absolutely loved our stay! THANK YOU!

Friends_and_family Friends

10/10

Exceptional

02 Feb 2026

Jessica

This hotel was so stylish and comfortable. The front desk staff were extremely kind and helpful. We will definitely be back the next time we're seeing a show nearby!

Leisure Friends