Madelia Hotel & Suites

4/10

Poor

25 Jun 2026

Beverly

$150 price was high for the quality. There was no staff on site when I arrived. Side door was open, room door was open. Security should be tighter. The room was reasonably clean. Staff was polite on the phone. Simple beakfast is provided. The TV channels were good.

Self

4/10

Poor

22 Jun 2026

Troy

Very friendly staff. Property had a run down look to it. No pool. Minimal breakfast. Questionable cleanliness. Price didn’t match the accommodations.

Friends_and_family Family

2/10

Poor

21 Jun 2026

Laura

There was know one at the property to check my 2 daughters in that traveled from Maine for a celebration of life. I had to call and a woman instructed me to tell them to go to the desk and get the key out of a basket full of keys. When the girls got to their room it smelled musty, cigarette smell, blankets where yellowed. The sheets were a blue fuzzy blanket with particles on it! Windows fogged over with mold. If it is a self service hotel it should be advertised as that!!! I would have never booked there if I knew that. What if something went wrong in the room, what if power was lost, what if you needed a fresh towel or whatever! There also was another gentleman that was there saying he was scammed and not happy as well!

2/10

Poor

17 Jun 2026

Maurissa

There is never staff on site so we had to call repeatedly to check in, and were out of luck. if we needed something during the day. Pool was closed, no notice and not told to us before checking in, despite me telling them when making the reservation that we were swimming for my daughter's birthday. At one point our room keys quit working and we spent 45 mins trying to call someone, ended up calling non-emergency police because the hotel wouldn't take our calls. While waiting at the front desk, another couple came to demand a refund because they had a dead MOUSE in their bathtub! We also found a giant spider in our bathroom. Place is falling apart, windows are all covered with some weird gross film. Half of the doors don't lock, we had to switch rooms twice after learning our locks didn't work. Exterior doors don't have locks, so whole building is unsecured. Stay literally anywhere else.

Family_with_children

2/10

Poor

14 Jul 2025

Richard

DO NOT STAY HERE

This property should be shut down. I don't know where to start with this review, It was dirty and I felt uncomfortable around the staff

Friends_and_family Family

8/10

Excellent

30 Apr 2023

Philip

Update mattress

Leisure Friends

2/10

Poor

11 Aug 2022

Joey

The pool is drained out. My room the ac did not work they said there was going to be a continental breakfast that was not available in the morning

Business Self

2/10

Poor

25 Jul 2022

DAN

Couldn't find our Expedia payment at check in. Once we told them we were reaching out to Expedia they were suddenly able to locate it. Once in the room we found room conditions very poor. Obvious signs that the room hadn't been cleaned. We found lots of hair covering the entire; bottom of the tub. This prompted us to look at the bedding. We pulled back the covers and had found a significant amount of body hair covering both beds. While examining the beds we then spotted numerous bed bugs. Went to front desk where we were offered a different room. Inspeced new room with front desk staff. Bedding dirty. Bathroom vanity light was out. Spider had built up a web in center in tub. Pool closed and filled suspiciously with furniture. Found hotel management to be combative and: ery tough to deal with. After finding the beds in the condition they were in and a obvious infestation problem clearly we were not wanting to stay at the hotel after seeing 2nd rooms condition. 1st room assigned was 208 (this is the one with bed bugs) second room shown was 110.

Leisure Family

2/10

Poor

06 Jun 2022

Patricia

We were with a group renting 4 rooms. One party left in the middle of the night because of bed bugs. There were cobwebs, dirt and grimy corners. We won’t stay there again.

Leisure Family

2/10

Poor

06 Jun 2022

Mike

Bedbugs! Left after one night on a two night stay! Would like one night refund!

Leisure Family

2/10

Poor

12 Dec 2021

Verified traveler

Horrible Experience

We booked this hotel as it was small business with a pool along with affordable rates. Well after I booked and looked at the receipt I was charged $141 in mandatory fees. Hotels.com said they were the hotel fees, the hotel said they were Hotels.com fees. I still have not received ANY explanation in the fees even after repeated phone calls. Once we got to the hotel, the luggage cart had half inflated tires which made it difficult to use. There was no elevator too. The industrial ice maker was broken so they were using a residential counter top ice maker or they had to run to the local gas station for a bag. All vending machines were either broken or empty. The pool was closed, they stated because of covid. Once in the room when we put our bags in the bed we noticed some sort of stain/substance on the bed comforter. We did not undo the rest of the sheets. When we looked around more we saw numerous live lady bugs crawling around. There was splatter on the toilet seat. Someone's left over beer in the fridge. Pizza crust on the floor along with a part of a cigarette wrapper by the dresser. There were dead bugs in the light fixtures. A broken fake fingernail was found on the floor. So who knows when the floor was last vacuumed. For the heat/ac the plug in was missing a cover so any child or pet could have been shocked or worse. The tub had soap residue left on the tub shelf. Needless to stay we decided to leave and go to a chain hotel. With covid going on cleanliness should be #1!

6/10

Pleasant

12 Oct 2021

Stacy

Lady at desk was very nice and friendly. Hotel in renovation new owner. Needs updating bedding , furniture,
etc. Close enough to drive to New Ulm and Mankato.
Will stay again after it is finished renovating.

Leisure Friends

10/10

Exceptional

23 Aug 2021

John

Just a Saturday night escape and it was a true night of R & R in a very cool run with a great jetted tub.

Partner

8/10

Excellent

21 Jun 2021

Verified traveler

Hostess fantastic/bent over backwards to accommodate us

Leisure Family

10/10

Exceptional

14 Feb 2021

Robert

We enjoyed our stay!

The hotel waz a bit dated, but nice. Everything was clean and well maintained. The staff was friendly and helpful. We enjoyed our stay!

Partner

6/10

Pleasant

14 Sep 2020

Verified traveler

The staff was amazing. Hotel is a little run down and could use some updating.

Friends_and_family Family

8/10

Excellent

07 Apr 2020

Dion

Good!

Was a little different during the pandemic but seemed to clean and said they were disinfecting room as cleaned.

Friends_and_family Family

8/10

Excellent

17 Mar 2020

Eva

Everything was fine. The only thing I didnt like is that the Jacuzzi was not working

Business Self

8/10

Excellent

15 Dec 2019

Verified traveler

Very quiet room was clean and the bed was comfortable

Friends_and_family Partner

8/10

Excellent

17 Oct 2019

Verified traveler

Convenient. Nice size room. Quiet. Able to control the room temperature.

Friends_and_family Family

10/10

Exceptional

17 Oct 2019

Verified traveler

It was a nice room, the windows were a little cloudy thou , I don't know if the whole hotel had the same problem.

Leisure Partner

8/10

Excellent

14 Oct 2019

Verified traveler

Friendly front desk staff. Building in desperate need of repair. Housekeeping never showed up.

Friends_and_family Friends

10/10

Exceptional

06 Oct 2019

Serena

The management was amazing very nice will go back again

Leisure Partner

8/10

Excellent

29 Sep 2019

Verified traveler

The season decor. The room was very nice. Staff was pleasant. There was no sign to identify motel. Thank goodness for google maps. Windows need replaced.

Friends_and_family Partner

8/10

Excellent

24 Sep 2019

David

Strong smell of curry. Front office gal was fantastic and very caring. Awesome breakfast

Leisure Family

8/10

Excellent

03 Sep 2019

Verified traveler

They are giving it a bit of a facelift but it was still very clean and quiet. Front desk staff was very friendly.

Friends_and_family Partner

2/10

Poor

02 Sep 2019

Verified traveler

The property wasn't inviting that's for sure. It needed freshening up .

10/10

Exceptional

02 Aug 2019

Verified traveler

Under new management. Great place. Large suites, Heated pool, Fitness area, Conference room. Super clean, quiet, great staff, variety of hot breakfast items and dinner (they've just started). Highly recommend it.

Business_and_leisure Self

4/10

Poor

14 Jul 2019

Verified traveler

Needed repairs.
Found a pair of scissors on the floor, air conditioner wasn't working properly

10/10

Exceptional

14 Jul 2019

micaela

Grandstay Madelia

We enjoyed this stay in Madelia. This is the second time we've stayed and we'll stay there again if we are in the area. The GrandStay was clean and very comfortable. Staff was friendly and very accommodating.

4/10

Poor

01 Jul 2019

Verified traveler

Uncomfortable rooms, very disappointed

We stayed here six months ago, and it was a decent visit, but I wonder if management has changed since then, since our most recent visit (June 2019) was a lot worse. Check-in was easy and quick, but were were very disappointed once we got to our room.

The mattress wasn't comfortable, the pillows were honestly the worst pillows we've ever used (they felt just like a solid, inflexible chunks of foam), and there were multiple small patches all over the wall (not painted over and very visible). Also, the mini-fridge had been let unplugged, so by the time it would have been cold it would have been too late for us to use it. The bathroom felt a bit sketchy--poor lighting, somewhat cramped--- but the shower's water pressure was decent.

Overall, it was a clean room, which is good, but the pros don't really outweigh the cons for the price. It really shouldn't cost as much as it did-- for that price I expect at least a somewhat decent mattress and pillows (as the main reason to use hotels is, of course, as a place to get a good night's rest), but after our most recent visit we don't plan on staying here again.

Partner

2/10

Poor

19 Sep 2018

Stephen

Bed Bugs!

Found bed bugs on the mattress after checking in. Also the room smelled bad and the bedding and furniture in the room was very dirty. The staff was also rude and treated me like i was the one who brought in the bed bugs. Worst hotel experience I have ever had.

6/10

Pleasant

11 Sep 2018

Verified traveler

The only hotel in Madelia so no other choices. My room was clean but outdated, staff was not professional, breakfast was lacking. Decent for a couple days stay.

10/10

Exceptional

24 Aug 2018

Gayle

Great 2 night stay

Or two nights day was wonderful. Clean rooms, courteous helpful staff and quiet rooms.

Partner

10/10

Exceptional

13 Aug 2018

Ed

Room was very clean and comfortable. Enjoyed the pool twice! An entrance sign by the driveway to the parking lot would have been helpful.

4/10

Poor

09 Aug 2018

Verified traveler

Our bed sheets weren't changed before our arrival and weren't changed during our entire stay. I called the front desk about it and there was no answer. I went to the front desk twice and there was no one there either time. The front desk staff wasn't friendly. The breakfast was not good at all.

4/10

Poor

08 Aug 2018

Philliams

Serious renovations needed, coffee maker in room broken, morning breakfast poor and coffee down there was cold. Beds/pillows from 90s...maybe. Hotel staff very nice however.

4/10

Poor

23 Jul 2018

Verified traveler

Too expensive for the price. Breakfast was below average and often cold. Furniture and bedding were second hand.

8/10

Excellent

22 Jul 2018

Verified traveler

Jacuzzi was out of order. That was an important part of choosing the hotel.

6/10

Pleasant

05 Jul 2018

Roger

Moderately priced. Needs to be updated.
Disappointed.

6/10

Pleasant

04 Jul 2018

Notgoingback

No Thank You

I usually do not write negative reviews but this hotel shocked me. It is very run down inside and out, very understaffed, was overpriced for the condition, not friendly and was not going to initially honor my expedia reservation price. After a very stressed out cleaning staff was at the desk trying to figure out how to best provide service to me (I took her heightened state to be stressed at me until I figured out that she was alone in the whole site and cleaning all the rooms AND watching the desk) since the room I needed was not clean yet (it was 2 hours after the start of check in time). She worked through that and in the end took care of me with 2 rooms but stated how she might be in trouble for it. This experience was uncomfortable-and I can handle alot. The new owner may be doing some things better from previous ownership, but does not take very good care of their staff. The positives: the room was pretty clean (bedding especially which is important to me) and the WIFI was good (needed to log on for work).

6/10

Pleasant

25 Jun 2018

Verified traveler

Too outdated & he hot tub was broken

Very friendly helpful nice staff. But it has an outdated feel about it. It was clean but the hot tub was broken

2/10

Poor

25 Jun 2018

E

Ridiculous!

We had made this reservation over expedia over a week in advance. My husband gets there to check us in and the manager says, I’m sorry, I don’t have you in here. A few minutes later I arrive and she tells me expedia over booked them and it’s all their fault. After her “trying” to get is a room at their New Ulm hotel, I told her how ridiculous her lies were and that I have never had a problem with expedia, which I ise all the time and for the past like 15 years. She then changes her story and says oh, well it’s not expedia’s fault and continued on. To make this story even better, she then tells my husband, cause I walked out by this point, that she doesn’t know how to cancel the room on our card. My husband told her she better figure something out cause we are either staying there or we will have a printout saying we will not be charged. It took her a good 15 minutes to get it cancelled so it didn’t charge us and also two other ladies to help her.
We most definitely do NOT reccommend this hotel to anyone. This was the general manager lying to us over and over! Absolutely ridiculous, time to fire or reassign jobs there!

8/10

Excellent

10 Jun 2018

Sarah

Pleasantly surprised

This hotel was a nice find. Check in was quick and easy. Employees were very friendly and accomodating. The hotel had easy access to the highway, but was quiet. The best surprise was the continental breakfast...lots of options from cheese omelets, sausage, cereal, to waffles, fruit and toast/bagels! We were pleasantly surprised and would stay again. The pool was also nice for our 3 kiddos!

6/10

Pleasant

12 Dec 2017

Verified traveler

Well???

Furniture is a little dated, needs paint. Not that busy, but somehow they forgot to service our room.

Family

6/10

Pleasant

04 Dec 2017

B

Hotel needs

Nice entryway. Room sink in 112 needs to be plunged and thoroughly cleaned. Bed skirt needs to be repaired. The breakfast was really skimpy -- very little bacon, eggs. The whirlpool was not working per the sign posted.

The rate was good.

8/10

Excellent

09 Oct 2017

Bradly

Nice for the price

Overall a nice hotel. But the pool hot tub was out of service.

Partner

6/10

Pleasant

09 Oct 2017

Charles

Lobby nice, good breakfast, personnel very polite and friendly. Room just worn out, bed hard as floor and pillows like a brick. Furniture old and worn. Only one wash rag in room for 2 people. Bedding also very old.

4/10

Poor

19 Sep 2017

christ

Nice but could have been better

The pool was not open got put in a sorry room for starter then got moved to a room that's was atleast clean but not the room I had booked. Will probably be better when the new managers take over heard they were transitioning ownership

4/10

Poor

12 Sep 2017

Pat

Keep Driving

As always, the pictures look better than reality. Very confusing to actually get to the hotel from the main road. Staff did not seem to know how to check us in. Our confirmation amount was one price, the amount on the invoice was another price, and the price that was charged to our card yet another price. Granted it was only a few dollars more, and at that point I wasn't going to confuse the poor people any more. Room had popcorn on the floor. Beds where very springy. Hide-a-bed did not close. Employees child would not leave us alone at breakfast. Breakfast had a lot of choices, just wasn't all the great - cold coffee, spongy eggs, etc.

For the price we are paying now days for a hotel room for one night, my advice is to keep driving, it's only a few more miles to the next town.