Name: Nyumbani Hotels - Moshi
Address: Rengua Street, Moshi, 129, TZ

2/10

Poor

30 Mar 2026

Hiroki

The hotel was booked and paid for, but they overbooked and refused the stay at check-in. Since then, no refund has been confirmed, even though multiple follow-ups have been made.

2/10

Poor

22 Mar 2026

Cheongsol

I booked a room and already paid. But when I arrive the hotel they said they don’t have any available room. The payment hasn’t returned yet. And because of this unexpected situation I was in trouble to get another accommodation.

6/10

Pleasant

30 Jul 2024

Hubert Silvester

The bathroom was dirty and not cared properly. I had to buy toilet-bowl cleaner to whiten the bowl.Hot water was so-so, either got it too cold or too hot
The bathroom was badly done - when you take a shower the water splashes all over where the toilet and sink are. Judging by the poor breakfast , which I had only 4 times in my 2 weeks stay, I never had any meals at the hotel. Around the hotel there are reasonably priced restaurants for a good meal. The staff is exceptionally pleasant and helpful but the hotel need a revamping big time. The air conditioning was okay. There was big gaping tear in one of the curtains which was not very nice. All in all my stay was okay but it could have been better.

Leisure Self

4/10

Poor

03 Jan 2024

jair

The room don’t have talls , when arrive , no shampo at the badroom, no soap

Self

2/10

Poor

25 Nov 2017

Steve

High-cost hotel providing low-end accommodations

First, the things that worked: Wifi was decent and air conditioning worked well
Things that were bad about this hotel: No hot water either day, they worked on it and said it was fixed but it never worked, no new room like promised for water heater not working. Bed felt more like a box spring than a mattress. Noise from nearby bars was extremely loud and there is no soundproofing in the hotel so it kept me up to 5 am. The door to the patio did not have a latch on the door frame so there was no way to secure it and had never been a way to secure it to the street.
I have traveled Tanzania and stayed in a variety of hotels and this was the most expensive while being the worst hotel I have stayed out. Stay somewhere else, you will feel better about it.

4/10

Poor

04 Oct 2016

Ayodele

Not a great experience, utilities were getting faulty frequently.

6/10

Pleasant

19 Jul 2016

Elsa

Love the people and their great service

The room costs high for it's current state. The deluxe room I got was not spacious and nice as it looks in the Hotel.com listing. Worst is the bathroom because it just fills with water everytime you use the shower - and water dries up so slow that it's dangerously slippery the whole 2 nights we were there. The ref and safe were not working but they replaced them when requested so I suggest the hotel checks those before the customer arrives and make sure everything is working. The only good thing was the great people that welcomed us and tried to make our stay a better one. By the way, the hotel did not have a clue I paid in full for my stay. I have to forward to the Manager the Hotel.ca confirmation email before they cleared my portfolio and let me check out. We were delayed a bit. The Manager was very nice and very apologetic and did not really want to give me a hard time but of course he wants to make sure the hotel gets paid. So i think they need to get better communication from Hotel.com about reservation and full payment. Lastly, i suggest Hotel.com reviews the list of amenities in this hotel and update them accordingly.

6/10

Pleasant

31 Jan 2016

Jane

Moshi hotel stay

Hotel overall was okay....a last minute job, the best perhaps of what was available. Off the main road but easy to find, reasonable neighbourhood although didn't go out once we got there as too late.
The room was nice, clean and of average size, the TV however was very limited with periodic no reception. Tea and coffee was available but trying to get some cold milk instead of the powdered stuff for a cup of tea proved difficult (more an understanding issue). The bathroom was lovely..fab shower but unfortunately it had a leak into the bedroom (easily sorted I'm sure). The staff were lovely, very helpful and approachable. The main negative though had to be the breakfast.... absolutely the worst one we have had in a hotel...anywhere. It was a necessary stop off on our way to Arusha as time was against us...would we stay again...only if they improved the breakfasts, however overall an expensive stay taking everything into account.

Partner

8/10

Excellent

14 Sep 2015

Ryan

A good option for Moshi

Reception staff were very polite and helpful. Overall the hotel was good by Moshi standards.

The nightclub up the road is fairly noisy until about 2 a.m

Food was good and restaurant staff were very attentive and efficient.

8/10

Excellent

09 Aug 2015

Verified traveler

After a very long trip from Seattle to Moshi, I arrived late and wanted only to crash in my room. I had made a reservation, and had numerous pieces of documentation confirming the reservation and that payment had been made. They made me pay again, stating they didn't know anything about it. The hotel itself is nice, safe, and comfortable, but as always, TIA (This Is Africa) took control and it was an hour before I could get into a room, having to re-pay, and speak to the manager twice on a cell phone to try to explain my situation. A frustrating cultural interaction, but the other than reservation problems, the stay itself was just fine.

10/10

Exceptional

21 Feb 2024

Svein Åge

Veldig koselige hotel med hyggelige og smilende ansatte. Litt harde senger etter min smak. Det var eit hyggelig opphold

Partner

8/10

Excellent

12 Sep 2016

Fredrik

Fint hotell med centralt läge.

Trivdes verkligen på det här hotellet. Rent och fräscht och fantastisk personal.

4/10

Poor

04 Mar 2016

Lutz

Es war kompliziert...

Die angegebene Rufnummer des Hotels war unbrauchbar.Mir schwante schon was....Meine vorausbezahlte Buchung war dann nicht vorhanden. Obwohl ich alle Nachweise gedruckt und per email vorzeigen konnte war es wahrscheinlich nur meinem Safariguidezu verdanken dass ich das Zimmer dann doch noch bekam. Das Zimmer 332 war nicht gerade in einem guten Zustand. Nach dem Duschen stand jedesmal das gesamte Bad komplett unter Wasser. Aber mir war es letztendlich hakuna matata, da ich in Moshi einen schönen Marathon hatte...
Last not least solte ich bei der Abreise den ganzen Aufenthalt noch einmal bezahlen. Aber das nicht mit mir....