Name: Eusbett Hotel
Address: Berekum Road, Sunyani, 00000, GH

8/10

Excellent

12 Jul 2026

emmanuel

Nice property but room needs well maintained

Self

6/10

Pleasant

25 Jun 2026

Sabrina

This trip, my husband and I have 3 or more issues. No water twice, then slow running water and the bathroom floor was flooded more than twice. Yes, I did contact housekeeping and the thing that really upset me was, when housekeeping had the nerve to ask me, \"Do you want me to bring you a bucket of water!\" Like what is that especially, when I paid almost $2000 for this stay. I was really upset at this time. When I come to t this hotel, I always stay for 2 or more weeks. Not sure the next time.

Partner

6/10

Pleasant

23 Mar 2026

Jonathan

My aircondition was working. My room's walls were very dirty but I was in the cheaper room. When the walls are dirty it makes you wonder if the bedding is clean too, however it smelled okay and looked okay. I think next time I will not go to the Junior room and see how the bigger rooms are.

Business

10/10

Exceptional

01 Mar 2026

Nana Akua Akyaa

Very clean and modern rooms. They have everything in the hotel, you wouldn’t need to leave. Staff is very professional

Self

10/10

Exceptional

13 Jan 2026

Vera

Everything

8/10

Excellent

13 Dec 2025

Kwaku

later

10/10

Exceptional

09 Nov 2025

Louis

The rooms were spotless and staff was extremely nice and helpful

Business_and_leisure Family

4/10

Poor

18 Aug 2025

Philemon

Horrible experience. They claimed that even though I was able to make a reservation via booking, they had no room available for me. They insisted that I cancel but couldn't guarantee a refund. When I insisted they either give me the room or refund the money, they offered a room which was in horrible shape, with a broken A/C.

Never again!

Leisure Self

10/10

Exceptional

06 Jul 2025

Thomas

They are very professional,I recommend

2/10

Poor

03 May 2025

Selorm

Property needs attention

Stayed at the EUSBETT annex... Staff doesn't seem to know the place exists, rooms STINK, AC doesn't work, hot water doesn't work, even no running water on my last day. I won't recommend the annex to anyone

Business

10/10

Exceptional

19 Apr 2025

Eric

It all good

8/10

Excellent

16 Mar 2025

Verified traveler

Stay was generally good. Need to pay attention to maintenance, my bathroom was falling apart

Business

4/10

Poor

28 Feb 2025

Alexander

Not good at all

Not good at all. I was put at the old building near Goil
The wifi wasnt working and i had to make several trips to the lobby of the new hotel to comnect with my family since i have a foreign line.

Business

6/10

Pleasant

25 Jan 2025

amin

Free breakfast everyday between 6:30 am and 10am, very friendly staff .
No outside food allowed is a minus for me so you are forced to eat their food only while at the hotel. There’s an ATM right outside of the building that converts your currency to cedis
Straight from your account.
I would’ve given a higher rating if I didn’t have issues checking in they couldn’t find my reservations and didn’t seem to care that a paying customer was waiting for something that was already paid for until the manager showed up which took several hours. There plenty of cabs in the area for easy transport

Business_and_leisure Friends

8/10

Excellent

11 Jan 2025

warren

Hotel is nice but needs updating, air conditioners weren't working in some rooms and TV/Dstv not working

8/10

Excellent

04 Jan 2025

Geoffrey

Good hotel. Would come back.

Leisure Self

6/10

Pleasant

29 Dec 2024

Bruce

It was too noisy and the their service took soo long to service food

4/10

Poor

25 Oct 2024

Kwame

Just Not Good

Our stay wasn't good, the front office staff was rude and unpleasant. The person helping us choose our room was a nice gentleman though. They had us change multiple rooms in multiple buildings because they ran out in the main building. After finding us a room, at breakfast they said our room didn't come with breakfast because the room wasn't worth what i paid for. Also i wasn't refunded. All in all they need to do way better. I will not be staying here again anytime in the near future.

Friends_and_family Family

2/10

Poor

13 Oct 2024

Richard

On arrival at the hotel i was told my booking can not be found after paying at axpedia website very disappointed and i will never go back or recommend to anyone. Staff were not nice

Business Partner

2/10

Poor

22 Sep 2024

Verified traveler

They confirmed my reservation, but the room would be full, so I couldn't stay at this facility.

Hotels.com staff, kindly help me by calling hotels, then proceeded with free cancellation.

Self

8/10

Excellent

06 Feb 2024

Roderick

Eusbett Hotel is my \"go to\" hotel in Sunyani. It is a great place to stay.

Leisure Partner

10/10

Exceptional

10 Jan 2024

Warren

It was an overall excellent experience, i will stay at eusbett the next time i come to Sunyani and i have recommended it to friends and family

Leisure Self

8/10

Excellent

31 Jul 2023

Victoria

Hotel was nice.
Resturant food was good.

8/10

Excellent

11 Jul 2023

Stephen

I enjoyed my stay had an excellent time. The staff were warm and friendly and the room was always clean and well kept. I would have liked the opportunity to visit some places of interest but there were no tours available.

Leisure Self

6/10

Pleasant

29 Jun 2023

Edward

TV didn’t work. They came and fixed it but it went out a few minutes later. WiFi didn’t work. Had to use our own cellular router

Leisure Friends

8/10

Excellent

23 Apr 2023

John

Great food and great service

Front desk and dining are exceptionally good. But room was lacking. Poor lighting and its size very small. But diningroom service and food exceptional.

Business

10/10

Exceptional

11 Apr 2023

John

An enirely excellent experience

The entire stay and experience was excellent. The ambience, food, spacious room, attentive personnel, housekeeping personnel, proximity to airport and courtesy vehicle to and from airport - all created an excellent experience. My only hiccup was the cashier in the main dining room on Friday evening meal.

Business

2/10

Poor

01 Apr 2023

Steven

My worst ever experience traveling from Accra to be given Rooms 1209 & 1210 which were not usually used and in a very terrible state even after confirming my book a two days ahead. Aaah!

Business

8/10

Excellent

12 Mar 2023

Cordelia

Clean with friendly, hard working staff. The food was also very tasty. We really like the new hotel extension because even though the rooms are small they are modern. The only problem was how badly constructed our first room was. Staff finally had to move us to a new room. They were kind and courteous

Business Family

4/10

Poor

23 Feb 2023

David

Terrible room service. One meal took more than 2 hours to arrive! I called after an hour to see what was taking so long, and was told they would get right on it. No explanation as to what they were doing for the previous hour. I wanted to just cancel the meal, but my girlfriend was the food. When it finally arrived it was not what we ordered. Another occasion they also delivered food that was not correct.
The mattress was extremely hard and uncomfortable. I woke up every morning with aches and pains. The drain in the shower backed up and they were unable to resolve it after 3 visits and numerous calls. They finally moved me to another room, where the air conditioner did not work well at all.
Public areas such as the lobby and restaurant were kept at much too high of a temperature.
The cleaning staff was very friendly and did a great job.
The laundry service was excellent!

Leisure Partner

10/10

Exceptional

02 Feb 2023

Tommy

Best hotel in Ghana I have visit

Sweet overall nice athmospherev staff prepared to do thier absout best so I'm not doubt one secund to ask the for help they all was extrem willing to help - THANK YOU Eusbett it's not last time I book in at your hotel :)

Business Friends

10/10

Exceptional

31 Oct 2022

Ellen

Very clean and customer service top notch

Self

4/10

Poor

08 Aug 2022

Eric

Items need replacement
Rusted refrigerator
Shower door difficult to slide
Bathroom extremely small
Not bad for a hotel in ghana

Business_and_leisure Family

6/10

Pleasant

12 Jul 2022

papa

First timer

Was ok

Friends_and_family Friends

8/10

Excellent

11 Dec 2021

William

My Stay

The stay was great, except an issue at first regarding check in.

Business

8/10

Excellent

19 Jul 2021

Verified traveler

I like the various different common spaces to hang-out and relax.
I was a bit bothered by the constant loud music throughout the different areas. Thumping music past 10pm on a weeknight made it difficult to fall asleep to be rested for a busy workday.

Business Partner

10/10

Exceptional

03 Jul 2019

Andrew

The best place to stay in Sunyani, Ghana

The staff addressed any issue brought to them very promptly. I have been staying here for many years (and have tried their main competitor!), and they are always making improvements. Food is great and they are fine with you asking for things not on the menu!

2/10

Poor

23 Feb 2019

Verified traveler

They did not have our reservation in their books and we had to stay in the annex, which was quite a walk from the hotel and the rooms were terrible. I suggest that Expedia coordinates better with this hotel around reservations.

Business_and_leisure

2/10

Poor

14 Jan 2019

True

The bathroom toilet had pee stains when you lift the lid up sink was clogged rooms very small but the food was delicious

Friends_and_family Partner

2/10

Poor

11 Jul 2018

Verified traveler

Worse customer service

Very unprofessional. I came from states to sunyani only to have this horrible experience. Staff and supervisor told me they were not affiliated with orbitz and later told me they don’t have my confirmation email even though I had mines. They made zero effort to help including the surpervior. Lack of customer skills, lack of knowledge.

6/10

Pleasant

31 Aug 2017

Dr Patti

Overnight on business trip, price OK, mixed result

The staff was helpful, but inefficient. The 1st room they gave us had no functioning phone. Staff came and fiddled with it, then moved us to a different room, right next door. Room OK, bedside lamps had bulbs and worked, AC worked, fridge worked, bathroom all new fixtures. However hot water heater did not make enough hot water to last for 1 quick shower. No bath mat so you stepped out of the shower onto the tile floor, which I find disgusting. Bottom sheet was not long enough to cover the entire mattress. The sheets seemed fresh, but the duvet had a musty smell, like it was not dried well and got slightly moldy. No room service menu in the room. Directory of hotel service phone numbers was incorrect for all but front desk. Bar number wrong, room service number wrong. Room service dinner came in take-away plastic boxes with plastic spoon and fork. But the food was good, and hot when it got to us, and price was good. Breakfast buffet was good, waffles and omlette available, as well as traditional Ghanaian foods, fresh bread rolls and fresh breads to toast. Fresh fruit included watermelon, pineapple and apple quarters. Breakfast staff was inattentive and slow, except for the waffle and toast man who was efficient, and the waffles were good. The hotel is huge, and breakfast buffet was in a \"Conference Center\" annex far from the main hotel, down gravel roads past construction sites. The hotel gave us a guide to lead us there. If you have knee problems, drive there, don't walk.

4/10

Poor

25 Apr 2016

Don

Diamond In The Rough

So many potential good things that haven't yet been properly exploited. Plenty of hard working staff but not working as a team. Have stayed many times over the years -- this time several things like laundry and some food, pool and bar tabs could not be included in hotel tab so it is like a la carte with payments.

Water is sporadically not available in the room (not acceptable for a business hotel) even in Ghana. Maintenence is getting shabby. So on a value basis we have to say Eusbett lacks a great deal of luster. Unfortunately it is the only game in town (Sunyani) that we've discovered. Out rating is just \"it will do\".

Family

4/10

Poor

02 Dec 2015

Mel

Not much choice, but...

Front desk staff was clueless about Expedia and my reservation. Took 10 minutes to sort out. When I got my bill the next day, again they didn't understand about Expedia and tried to bill me.

Dining room was slow. Took 15 minutes to take my order and 35 to prepare it. It was quite good when it came. Breakfast was buffet and okay.

The room was okay, but it needs a refresh. Wifi worked poorly. Dreary lighting throughout.

One of my colleagues said the hotel staff is forced to work from 6 a.m. to 10 p.m, so that could be why service was so poor.

4/10

Poor

21 Dec 2025

Luca

Camere da un 2 stelle reale . Prezzo altissimo confronto alla qualità. Essendoci poca concorrenza rimane forse il meglio in città.

Business Self

10/10

Exceptional

13 Oct 2025

Murat

Wij verbleven afgelopen weekend in Eusbett Hotel en we hebben een erg prettig verblijf gehad. Het personeel is bijzonder vriendelijk en altijd bereid om te helpen, wat meteen zorgt voor een warm welkom.
Het verblijf en het eten waren voor Ghanese standaarden echt prima. De kamers waren netjes en comfortabel en de maaltijden smaakvol en verzorgd.
Kortom: een prima plek voor een ontspannen verblijf met uitstekende service en een gastvrije sfeer.

6/10

Pleasant

16 Apr 2025

Verified traveler

Breakfast Problem

Despite the Expedia reservation showing \"Free breakfast\" as per the attached photo, I was told while having breakfast that \"this package does not include breakfast, so you need to pay for it.\" Although I showed the photo, the front desk staff had an unsatisfactory attitude. I feel very displeased

Business

8/10

Excellent

02 Apr 2025

Nicole

Het is een oase van gemak als je nog niet zo aan Ghana gewend bent. Je betaalt er ook de bijbehorende prijs voor.

Leisure

4/10

Poor

15 Oct 2023

Marc

I made a reservation at this hotel via Expedia. On arrival they didn't know nothing. Couldn't find my reservation, and
I had to prove I had a reservation.
It took one hour (!) and eventually they give me an other (more expensive) room, which I had to pay also....
DON'T make online reservations for hotels in Africa. They don't know about online reservations. Just take a hotel and order a room at the desk.

Leisure Self

8/10

Excellent

01 Mar 2019

Orjan

Wifi did not cover my room

6/10

Pleasant

09 Sep 2017

Fredo

In the land of the blind, the one-eyed man is king

In the relation to European hotels it is a lower middle class hotel. Of course you can stay there without any serious problems. The stuff is very kind generally. Except one evening when I was with my friends in the restaurant of the hotel. At the entrance was a woman unfriendly to them. They were my guests. In my eyes unacceptable.
Also I think a no go that during six days builders were busy in the hotel. It was so noisy that sometimes it was not possible to have a conversation in the room.
The meaning of my title is that hardly to find an alternative in Sunyani and the region. So I think I would come back.