Royal Nj Hotel

Egypt , Ismailia-Port Said
NEW BURJ AL-'ARAB CITY, Central Zone Block 5 No 1 New Borg El Arab City
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5 reviews shown

6/10

Pleasant

23 Oct 2021

michael

The toilet was dirt from the previous guest. The wifi did not work. The staff were fantastic. Very friendly and helpful. The breakfast was huge and amazing.

Self

6/10

Pleasant

11 Sep 2020

Verified traveler

Fair but better something else

The hotel is in very unpleasant area without anything around. Receptionists do not speak english at all so you communicate with them by using google translate which can be tiring and sometimes leads to misinterpretations. They are helpful and the owner is fair. I arrived in early morning (3 AM) and they accepted me to checkin without charge even tough they informed me through hotels.com that they have to charge half a day but they did not whihc is very positive from their side. Room is fairly clean and standard one. TV was not working, you could only hear the sound and wifi was terribly slow. First when I came there was no wifi, and one of the major reasons I chose this hotel is that they have wifi. After complaint and several messages, the owner fixed the net but I think wifi infrastructure is not proffesional since I had wifi signal in
my room but you could only use net for messaging not for video streaming or browsing. When you come to first floor on one particular place you can have decent internet speed but other locations are bad.
When I had to check out (11AM) I asked receptionist if I can stay in a hallway next to reception as my flight was at midnight she was constantly asking for money eventough I am not an obstacle since hotel was completely empty (no lights during the night on all hotel windows) and nobody was coming/going at all. Only beacasue they accepted me for early check out without additional charge I give on a scale 1-10 grade 5.

Self

2/10

Poor

29 Jan 2020

Verified traveler

The hotel is terrible. Don't make a reservation. So I did not stay the hoel at night. I lost one night hotel fee, 55$.

I find anothet hotel, Farseen hotel. This hotel is very good. I gave the hotel 66$ a night(Suit room).

Don't stay Royal NJ Hotel. This is not only Hotel but also Hostel. It is trash house.

Leisure Family

8/10

Excellent

04 Sep 2019

B.R.

This property was a pleasant entry point into Alexandria. Near the airport, availability was immediate. While still in development, the property was well managed and the desk person next morning was most helpful in arranging for a taxi into the city despite our language barrier. Thank you to the owners and staff.

Business_and_leisure Self

10/10

Exceptional

02 Jul 2018

visitor

Friendly staff

It is the only hotel in the city.the staff do their best to make you comfortable. Nice BIG rooms.