Hotel Europäischer Hof

10/10

Exceptional

14 Dec 2025

Paul

This is a family run, first class hotel. The staff are efficient and friendly. The guest rooms we had were just first rate. A suite is really a suite. You cannot buy or manufacture old world European charm and hospitality. At this property these qualities are 4 generations in the making. This hotel never disappoints. The restaurant is just beautiful, with cuisine to match

Business_and_leisure

10/10

Exceptional

04 Dec 2025

todd

A wonderful hotel with impeccable service!

Leisure Partner

10/10

Exceptional

29 Nov 2025

German

Everyone in the staff was incredibly courteous, professional, and quick to help with great attention to detail. It was an incredible experience. We had to stay 1 out of 3 nights due to my child getting the flu, we wish we could have stayed.

Leisure Family_with_children

10/10

Exceptional

10 Nov 2025

Isabel

Everything stood out. From the wonderful staff to the beautiful surroundings! I could live here! I want to make special mention of the superb service, speed, professionalism of Sebastian at the front desk and Ramon and Robin at the bar. They made our stay all the more enjoyable.

10/10

Exceptional

23 Sep 2025

Peter

Very fine traditional hotel.

Leisure Partner

10/10

Exceptional

17 Aug 2025

Mel

One of the best hotels I have ever experienced- absolutely superb

Leisure Partner

10/10

Exceptional

05 Jun 2025

Abdulrahman

The best hotel in this city

Friends_and_family Friends

10/10

Exceptional

04 Jun 2025

Joseph

The property is fantastic. Loved the amenities in the room including adjustable bed. Lovely employees and delicious breakfast.

Leisure Self

10/10

Exceptional

25 Apr 2025

YULIYA

Great stay

No complaint, great service!

Business

10/10

Exceptional

23 Mar 2025

Jaime Jose

The hotel is a beautiful hotel and is very conveniently located very near the old town. Breakfast is great and so is the gym. The staff is very helpful and kind. Would definitely Stay here again.

Leisure Partner

10/10

Exceptional

18 Feb 2025

Pamela

Very clean spacious room.Staff was great.

10/10

Exceptional

07 Jan 2025

hank

Well, what's not to like about the Europäischer Hof? It is simply a luxurious hotel with a Michelin restaurant. Everything about the hotel was super. And, it should be for the price. The staff were friendly and helpful, and the room was beautiful. We arrived on Christmas Eve and had a fixed course to menu Christmas Eve dinner in their restaurant. It was scrumptious. The service was outstanding, the food was divine, and the setting was perfect. I can't think of one complaint that I would have about this property.

Leisure Family

10/10

Exceptional

02 Jan 2025

Lindsay

This hotel was amazing. The rooms are grand and the staff was extremely attentive. Highly recommend!

Leisure Family

10/10

Exceptional

20 Dec 2024

Alyssa

Just about perfect

This was one of the nicest hotels I’ve ever stayed in my life, and I have stayed in many luxury hotels. The experience was fantastic because of the family run nature of the hotel, where everyone who works there really cares that everything is just the way it needs to be.

Business

10/10

Exceptional

20 Dec 2024

sindy

Absolutely wonderful hotel!

This hotel is an excellent place to stay. The staff could not have been more attentive. The hotel was decorated beautifully for the holidays. The room was large and lovely. Breakfast was included with our stay. It was a beautiful bounty.
Walkable to the Christmas Market.

Partner

10/10

Exceptional

18 Dec 2024

MohammadReza

We'll be back!

The hotel staff are amazing and the lobby area is beautiful and care and attention has been paid to every detail. The rooms are old but comfortable. The air conditioning in our room did not work so the room was very warm at night. Also, although the room was very clean the drapery near the ceiling in the living room had a large spider web that had not been cleaned. The bar staff (Felix in particular) are amazing, helpful and very friendly. You cannot beat the location of this hotel. My family and I will definitely be back.

Friends_and_family Family

10/10

Exceptional

10 Dec 2024

Fernando

Magnificent hotel. Excellent

Leisure Partner

10/10

Exceptional

08 Dec 2024

geoff

Spectacular in every way. The property and staff exude excellence at every turn. A magnificent property!!!

Leisure Partner

10/10

Exceptional

03 Dec 2024

James

Amazing hotel and location . The owners greeted us and the staff is tremendous.

Friends_and_family Family

10/10

Exceptional

20 Oct 2024

Henry

Great, elegant hotel. Staff is first rate. Room was a very good size. Would definitely stay again

Leisure Family

10/10

Exceptional

12 Oct 2024

Kristi

Top notch all the way!

Partner

6/10

Pleasant

08 Oct 2024

Verified traveler

Long, stuffy night

For starters it was difficult because of the language barrier. First European city that we had this problem. The hotel is old, even though there does appear to be many upgrades. We had to go up and down a few steps with our bags which was not easy.
Our room felt warm and stuffy and in trying to communicate we understood there was no AC. It has been raining here for days, so the humidity and thick air was uncomfortable.
The open window helped cool the room off but there was a terrible odor the whole evening that was a combination of dampness and an awful smell of possibly food cooking.
To further make things miserable after a long travel day was the fact that our room overlooked the front door and was noisy…..probably mostly due to the open window. The very loud Ferrari that enjoyed racing his engine in the driveway right after we finally fell asleep did not help.

Partner

10/10

Exceptional

20 Sep 2024

Kurt

a wonderful place to stay white glove service at their fantastic restaurant would give them 10 stars if i could

Leisure Family

10/10

Exceptional

16 Aug 2024

Andrew

Great stay , will be back

Leisure Family

10/10

Exceptional

11 Aug 2024

Andrew

Great stay !

Leisure Family

10/10

Exceptional

23 Jul 2024

Nicole

Wonderful Historic Hotel in Heidelberg

The attention to detail is impressive at this beautiful old hotel. Apparently it is the only family owned large hotel in Heidelberg and the fact that we met the owners when wandering the halls, shows their involvement, along with the manager who frequents each breakfast. The location is very convenient and it is a very special and charming place to stay.

Partner

10/10

Exceptional

21 Jul 2024

Byron

Very nice

Leisure Family_with_children

10/10

Exceptional

15 Jul 2024

mckee

Great location, excellent service, great atmosphere. It's \"historic\" with a lot of \"old world\" charm.

Leisure Partner

10/10

Exceptional

13 May 2024

Eric

Very personal welcoming with old style elegance and hospitality. We thoroughly enjoyed our stay and wish it could have been for longer. The area is busy so please make reservations for dinner at surrounding restaurants or you will wander from one restaurant to another being declined a table

Leisure Partner

10/10

Exceptional

06 May 2024

Nancy

This hotel is wonderful! I would definitely stay here again. Great location, very comfortable room. Highly recommend!

Leisure Family

10/10

Exceptional

07 Apr 2024

Roger

Very nice and friendly staff. Clean and beautiful room settings.

Leisure Partner

10/10

Exceptional

16 Feb 2024

burton

wow

10/10

Exceptional

21 Dec 2023

Rebekah

My husband and I stayed at Hotel Europäischer Hof Heidelberg for one night on our way through Heidelberg to see the Christmas markets. It was a fantastic experience, and I recommend this hotel to everyone! The rooms were so cozy and the beds so comfortable, that I honestly wanted to be in the room more than at the Christmas market! The linens were so soft and the personal duvets were delightful. We had a positive experience with every employee, and after encountering downright rude employees in other German hotels (yes, I'm American!), it was refreshing to be somewhere where everyone was extremely pleasant and kind. We got a drink at the bar and breakfast room service, so I feel like we saw many facets of the hotel. It definitely earns its five star rating!

Leisure Partner

10/10

Exceptional

16 Nov 2023

Matt

This is a beautiful hotel that envelops you in classic luxury of yesteryear. Decor brings you back in time with total elegance and the staff is truly 5 star. Great shops and restaurants in walking distance and some very good hiking trails across the street that bring you up to the tower with great views.

Partner

10/10

Exceptional

24 Oct 2023

Joe

Excellent family run hotel with superb staff and facilities. Ideally located for exploring the old town. Great standards and friendly attitude. Reply enjoyed our stay

Leisure Partner

10/10

Exceptional

22 Oct 2023

Patrick

Fantastic stay in Heidelberg

Amazing hotel, outstanding service, awesome location

Partner

6/10

Pleasant

19 Oct 2023

linda

I reserved a double room, I did not expect 2 twin beds pushed together with a crack in the center. Also, the bed was hard as a rock, pillows with zero neck support and a bathtub with “ jets” that did not work.
Breakfast was ALL or nothing, no option for just coffee.

Leisure Family

10/10

Exceptional

07 Oct 2023

Michael

Beautiful property and wonderful staff. So many lovely added touches.

Kudos to bartender Robin.

Leisure Friends

10/10

Exceptional

22 Sep 2023

Fang

It’s a beautiful boutique hotel with beautiful decor, spacious room, very friendly staff, easy 8-10 walk to old town… walkable to Schlissen Palace (around 20 min), university of Heidelberg, very happy staying at this hotel!

Leisure

10/10

Exceptional

19 Sep 2023

Nicolai Akira

My husband, father-in-law and I were extremely impressed with how personable management was with the guests. The management and staff was amazing and went above and beyond to make sure my husband and his dad had a great birthday and that we were taken care of. They checked in with us everyday to make sure we were comfortable and had everything we needed, made reservations for us, took care of any need we had. We will definitely be going back!

Leisure Family

10/10

Exceptional

11 Sep 2023

Pamela

The staff were all so welcoming and helpful. The owner greeted us every day of our stay so the personal touch was greatly appreciated.

Leisure Family

10/10

Exceptional

04 Sep 2023

Evan

Classic European hotel with all the high quality touches expected.

Leisure Family

8/10

Excellent

30 Jul 2023

Ben

older property/ was probab;y 5 star back 40 years ago

Leisure Family

10/10

Exceptional

18 Jul 2023

Robin

Hotel Europäischer Hof is our favorite place to stay in Heidelberg. The service is exceptional. The hotel is very well maintained. It's in the perfect location with many cafes and restaurants immediately outside the hotel. It's an easy walk to the castle and old bridge.

Leisure Family_with_children

8/10

Excellent

18 Jul 2023

Alexandre

The hotel is clean and the staff is nice. The restaurant is also good. The hotel does need some updates.

Leisure Family_with_children

10/10

Exceptional

06 Jun 2023

Shauna

Beautiful!

Leisure Partner

10/10

Exceptional

24 May 2023

Janet

Wonderful - walkable - comfortable - 5 star!

Partner

10/10

Exceptional

10 May 2023

Wilhelm

Great Atmosphere

Business_and_leisure

10/10

Exceptional

01 May 2023

Pantea

The hotel was amazing, we stayed there for 1 night and i like the atmosphere and also the bar, it was a bit pricey but was amazing

10/10

Exceptional

31 Mar 2023

DAVY

one of the best hotels that we have stayed in Europe

Partner

10/10

Exceptional

08 Jan 2023

Maria

Beautiful property with wonderfully appointed rooms and very friendly staff across the hotel.

Leisure Family

10/10

Exceptional

05 Jan 2023

Steve

This has long been a favorite hotel for me and it keeps getting better. Unbelievable rooms, helpful staff from checkin to check out. Great breakfast. Dinner was exceptional as always and the location in Heidelberg can’t be beat. Looking forward to going back for Spargezeit

Leisure Family

10/10

Exceptional

19 Sep 2022

John

The perfect place to stay!

Business Family

10/10

Exceptional

27 Aug 2022

Robert

Spa, is wonderful, staff are warm and caring. Beds are perfect. Pricing is somewhat elevated, but commensurate with the level of service. I will recommend and stay again

Leisure Partner

10/10

Exceptional

30 Jun 2022

Paulo

Glamorous Hotel privately run by generations of an hôtelier family, excellent and loyal staff, and prime area in beautiful Heidelberg

Leisure Family

10/10

Exceptional

24 Jun 2022

Ellie

The staff are so helpful and they go beyond duty to make the stay wonderful.

Leisure Self

10/10

Exceptional

05 Jun 2022

Donna

Wish I would have stayed longer. Natasha and DeWayne in the spa were wonderful!

Leisure Partner

8/10

Excellent

12 May 2022

Mariana

The AC in our room wasn’t working but the hotel took great care of it and upgraded us to a great room.

Leisure Partner

10/10

Exceptional

01 May 2022

Brigitte

Extraordinary experience

Exceptional from beginning to end. The personal, warm attention you receive from anybody you meet in this hotel is beyond expectation. Service, food, room, comfort - everything is simply fantastic. We stayed only one night and enjoyed the experience greatly. The room was fabulous, the dinner most delicious - every course. Don't miss this gem! European tradition with contemporary update - a perfect blend. But their true secret is everybody loves what they are doing and it shows and you feel it. Outstanding! Congratulations and THANK YOU!

Partner

10/10

Exceptional

30 Apr 2022

james

An element hotel. Room is very bright and beautiful. Breakfast room is up scale too.

10/10

Exceptional

09 Apr 2022

LoraLee

It’s a lovely hotel

Leisure Partner

8/10

Excellent

29 Dec 2021

MARTHA

Old school charm

Beautiful hotel that has charm and is comfortable with friendly and welcoming staff. You can see that the hotel was once top notch but I think some modern upgrades would be well worth it. The hairdryer in the bathroom for example is super old and therefore not great. The beds lift up to individual comfort which was fun but under the bed was extreme amounts of dust, an old face mask, and chocolates which means they haven’t been cleaned in a long time. That was disappointing to see. Also the spa staff was not available for a massage on our last day but perhaps one needs to request a booking earlier. The food in the bar was great! And again, the staff was probably our favorite “feature” from the welcome, to the bar staff, pool staff and the departure as well. The pool was cool and my little one had fun swimming. The sauna was relaxing. Overall our stay was nice and comfortable but not exceptional for the small details. Beautifully decorated for the holidays!!

Friends_and_family Family

10/10

Exceptional

25 Dec 2021

todd

This property is amazing with a friendly staff and a very generous free upgrade upon check-in. A high quality hotel that takes customer service very seriously.

Leisure Family

10/10

Exceptional

03 Jul 2021

Verified traveler

This was our second time staying at the Europaischer Hof and it was wonderful once again! This stay was 7 nights visiting from the United States with our family of 5. The connecting rooms we had were very comfortable and everything about this hotel is first-class! The staff is very friendly and accomodating. Easy walking distance from hotel to many cute cafes and close to the downtown area for shopping, etc. The dining and bar area at hotel were also lovely. We will for sure be back on our next trip to visit our German family in Heidelberg!

Leisure Family

10/10

Exceptional

23 Jun 2021

Verified traveler

The staff at this hotel is excellent. Everyone was very friendly and professional, and they made our weekend getaway special. The restaurant was excellent, as was the bar. We appreciated the professional way the spa procedures were handled during the pandemic, too.

I did have some trouble with the drain stopper in the bathtub, which was disappointing. But that's a minor complaint. Overall, we really enjoyed this hotel.

Leisure Partner

10/10

Exceptional

07 Jun 2021

Verified traveler

Staying at Europaeischer Hof is always a great treat, and the team there makes every business trip a very personal experience. The serene environment, the friendly and helpful personnel and the great setting in the city all make you enjoy the stay very much.

Business Self

10/10

Exceptional

01 Oct 2020

Gadia

Absolutely Phenomenal Place

Absolutely phenomenal staff and very people friendly establishment. Wonderful and peaceful place. Very well kept and the guest are always priority. Absolutely a great place to stay. My family and I will be back again.

Thank you

Business Family

6/10

Pleasant

27 Jul 2020

Matthew

Satisfactory

Nice hotel, but over-priced for the standard to be honest. I asked for firm pillows, they didn't arrive as expected, so had to ask again on our return from a night out. They took over 10 minutes to arrive. I hate having to climb into a bath to take a shower, even more so when there is no slip protection or handles to support you - very dangerous and needs to be changed. The shutters on the windows are electric, but you have to stand for 90 seconds holding the switch down - this is poor and easily rectified. Otherwise the room was comfortable and staff very pleasant. I didn't appreciate that we couldn't use the Spa facilities due to Corona restrictions, but this wasn't reflected in the pricing. Parking and breakfast were also both extra and very expensive.

Partner

10/10

Exceptional

05 Jan 2020

Holly

excellent customer service! Beautiful hotel! Lovely visit in Heidelberg! Our room was larger than I expected and very private. Can’t wait to return!

Friends_and_family Partner

10/10

Exceptional

03 Jan 2020

Guest

Magnificent hotel in an excellent location. The staff are helpful and very professional

Leisure Partner

10/10

Exceptional

24 Oct 2019

Terry

This is a unique hotel, very personal and professional team. I have been staying here for years. Delicious food, excellent selection of wine and the restaurant manager has thorough knowledge of wine.

The location is perfect for walking the city, centrally located. Most impressive the hotel is family run and the team always make one feel so welcomed. They truly \"We love what we do\" motto.

Friends_and_family Family

10/10

Exceptional

07 Oct 2019

Maura

Very nice fixtures and unique rooms, high ceilings, nice public spaces, very good breakfast, nice staff

Leisure Self

10/10

Exceptional

11 Aug 2019

Verified traveler

We truly enjoyed our time at Hotel Europaischer. It is nicely situated in close proximity to tourist sites, and private. The customer service is superb. They have a great breakfast buffet. Housekeeping did a great job. Being an over 150 year old property, some of the rooms are understandably a bit outdated, but well maintained. It is clear the hotel is reinvesting into the property to stay up to date.

Friends_and_family Family

10/10

Exceptional

03 Aug 2019

Verified traveler

Boutique in the true sense of the word. Staff were highly attentive to my needs and were very warm and accommodating

Business Self

10/10

Exceptional

27 Jul 2019

Verified traveler

Top quality hotel, great facilities, and handy for the Old Town

Leisure Partner

10/10

Exceptional

25 Jul 2019

Richard

Perfect place to stay in Heidelberg

Amazing service, accommodation, food and drinks.

Partner

10/10

Exceptional

20 Jul 2019

Verified traveler

It's 10 stars! I'd give it 12 if possible. From the moment you check in to the sad moment you leave, this is an incredible experience. Beautiful facility, great location (short walk from Bismark Square and the main street -- a lovely pedestrian mall), and great people. What more can I say?

Friends_and_family Family

2/10

Poor

19 Jul 2019

Mikael

Got late into my room, smelled like sour but was to tired to change. Had asked for a quiet room but ended up getting awake by traffic at 3am... then no more sleep. They compensated me with one glass of wine....

10/10

Exceptional

14 Jul 2019

Verified traveler

Professional and really nice people room was very good

Leisure Family

10/10

Exceptional

05 Jul 2019

Gene

Amazing experience overall once you step in on hotel’s property. Great room, fabulous decor and helpful staff. We travelled with a child and visited spa area which has a swimming pool. We also visited the restaurant and food was very tasty. Superb bar area.

Friends_and_family Family_with_children

10/10

Exceptional

29 Jun 2019

Verified traveler

Character, elegant, comfortable, friendly. The restaurant food is fantastic (especially the mushroom soup). The bar is great.
The entrance courtyard does not do justice (it’s ok) to the beautiful hotel.
The underground car park, next door is very safe and clean, and convenient to access after unloading in the hotel forecourt.

Leisure Family

10/10

Exceptional

15 Jun 2019

Verified traveler

Room was clean & large. Breakfast is amazing & staff was friendly & polite.

Leisure Family

10/10

Exceptional

05 Jun 2019

Verified traveler

Everything was beautiful and perfect however the beds were a little hard for our taste

Leisure Partner

8/10

Excellent

21 Apr 2019

Mutlaq

Best hotel in Heidelberg

Super staff super hotel and super location .. only thing I did not like is that the toilet is too small and separated from bath

Partner

10/10

Exceptional

19 Apr 2019

William

Mattress VERY comfortable. Gym not useful. Great staff. Stayed here in 1993 also. Still great

Family

10/10

Exceptional

03 Apr 2019

Verified traveler

Hotel staff were the best we have experienced. Friendly, knowledgeable and extremely accommodating. Owners were very gracious and always made time to say hello and ask if we needed anything. Only hotel in Heidelberg.

Business Partner

10/10

Exceptional

19 Mar 2019

Verified traveler

This property is fantastic. It is family own. It is not the typical chain hotel. It has so much attention to detail.
You meet the owners. They are constantly checking that all their guest are happy. You truly feel at home. You feel so welcomed there. There are always smiles in their staffs.
Always ready to help. Corporate hotels feel distant. Whereas this hotel since it is family owned, you feel a sense of belonging; you feel part of the family. And they truly care about you. It is for real. Bravo Sylvia and Caroline( they are the owners). Fantastic job you do! BRAVO!

Leisure Self

10/10

Exceptional

15 Feb 2019

Verified traveler

This 5 star hotel is excellent. The breakfast buffet very top and si is the bar.

Leisure Family_with_children

10/10

Exceptional

08 Feb 2019

Verified traveler

fantastic stay

there is only one word describe this hotel : great
1- perfect location.
2- very nice staff all the staf the owner,her family, and her staff gives you the feeling that your are a special gust in your friend house.
3- breakfast excellent.
4- interconnected rooms which is perfect for families.
every thing is great every one in this hotel smile and ready to give you any help you need, sure i will be back to this hotel in my next visit to the city

Family

10/10

Exceptional

16 Dec 2018

Verified traveler

This hotel had the best service of any hotel I have ever stayed it! My fiance and I had the best time. We actually got engaged during our stay here and plan to come back during our honeymoon next year. We can't wait!

Leisure Partner

10/10

Exceptional

09 Dec 2018

Verified traveler

Excellent hotel, one of the best i have ever stopped in, definitely most friendly, highest quality with extreme customer care - coffee was missing from room though!

10/10

Exceptional

18 Oct 2018

TerryJackson

This is my favorite hotel when I need a nurturing break from work. The hotel team make me feel like a part of their family. Very kind and tentative but not intrusive.

I also like that the hotel employ local young people giving them jobs, teaching them customer service and communication skills very helpful in the business world

10/10

Exceptional

24 Sep 2018

Linda

We love this hotel! We travel to Heidelberg regularly for medical treatment not available in the U.S. The hotel is beautiful, and the staff could not be more accommodating. They have arranged seamless private transportation for us to and from the Frankfurt airport and have made us feel welcome and at home during our stays. A true 5 Star!

8/10

Excellent

25 Aug 2018

tammy

Nice but hot

The hotel was beautiful but was told it was an A/C hotel. Only the areas outside of the rooms had A/C. My room was really hot and I didn’t sleep well.

Partner

10/10

Exceptional

13 Aug 2018

EnfantsDoc

Very pleasant staff and luxurious hotel. We enjoyed staying there and would come back if in Heidelberg.

10/10

Exceptional

12 Aug 2018

Jeff

One of the best I have ever experienced.
The location is ideal - only a short walk from the Hauptstrasse and close to everything.
The staff is beyond superb -- friendly and extremely helpful.
The food -- especially breakfast -- was a gourmet's delight.
The courtyard provided a delightful space to read in the mornings, before the heat of the day.
I had to dig to find a few less positive things to point out, however. I had a single room, which was extremely comfortable, but rather small. The bed occupied the middle, and the room didn't allow space for one to watch TV from the chair. The modern bathroom had virtually no counter space -- OK for this guy, but probably not very nice for a female traveler. But overall, those are trivial complaints. I hope to come back some day!

6/10

Pleasant

05 Aug 2018

LoveEuro

The hotel is okay. The staff was friendly and the Bar area was beautiful. Unfortunately, there were cleaning supplies everywhere you walked by, the outside restaurant area is by the parking lot and entrance to the hotel, and the location is right at the edge outside of the main square.

10/10

Exceptional

03 Aug 2018

J

Amazing place! Beautiful, clean, great location, amazing staff, fantastic food. A+

8/10

Excellent

29 Jun 2018

Verified traveler

Luxury hotel in a very nice city.

All fine and nice. But quite expensive for what it is.

10/10

Exceptional

28 May 2018

john

probably the best hotel in town...

we were driving and the hotel was easy to find, always a good start. parked right outside...the room was lovely, the staff couldn't have been more friendly and dinner was excellent. we probably stayed up rather too late in the bar with other guests...........

Partner