Name: Crystal Hotel Hat Yai
Address: 4 Soi 23 Kanjanawanich Road, Hat Yai, 90110, TH

8/10

Excellent

25 Feb 2026

Eva

No warm water and were told that I lost a spoon which I didn’t even make coffee during the stay. The hotel made me sign a confirmation form that I didn’t lost the spoon.

Self

10/10

Exceptional

15 Feb 2026

Michael

Yes

Partner

8/10

Excellent

22 Jul 2025

MUI HUANG

Like that its within walking distance of mall and night market. Little stressed by the AC though, not able to doanual adjustment

Leisure Partner

8/10

Excellent

15 May 2025

Yupin

Nice hotel, convenient to shopping centre

8/10

Excellent

12 May 2025

KUM FAI

Good location ah

At low price one cannot expecttio high service standard. It's very good indeed for low price paid and even canecwih free breakfast. very Good location as a big shopping mall is just across the road on the opposite side

Partner

8/10

Excellent

14 Apr 2025

Jeanie

Lovely pool roof top

Leisure Friends

10/10

Exceptional

10 Dec 2024

Robert

Enjoyed staying there very much, wish we had more time to enjoy the pool. Restaurant was excellent

Leisure Family

10/10

Exceptional

03 Dec 2024

Jagannathan

Couldn’t do much to incessant rain. When no taxi showed up, receptionist Billy, gave a ride to the bus station for my bus to Phuket. Exceptional service in time!

Leisure Family

10/10

Exceptional

23 Nov 2024

Yoong Soo Rome

Good stay

Business_and_leisure

10/10

Exceptional

27 Oct 2024

Sharon

The staff was great, very friendly. We stayed there off and on during a week period and will go back next time.

Leisure Family

8/10

Excellent

01 Oct 2024

Darryl

Location is more inland but Perfectly located across from the most fancy mall in HatYai. 6 minutes walk from ASEAN night bazaar. It about 15 minutes drive to downtown. Clean; 10/10 friendly staff and service. Didn’t get a 5/5 because: Shower area need better cleaning or some fixing. Unfortunately got water flies. Water suspended/leaking during shower causing wet soaking floor (bad by design.) Breakfast buffet makes it up!!! Plenty of selections and decent quality foods. Not a bad place to stay honestly, keeping the price in mind. Thank you Kob Khun krab

Business_and_leisure Family

4/10

Poor

03 Jul 2024

Supakorn

น้ำแร่ที่จัดไว้ในห้อง ก่อนจะเข้าพักมีแค่ 1 ขวดพอ Check out ทางรร แจ้งว่า ปกติน้ำแร่มี 2 ขวด จึงเรียนกเก็บค่าน้ำแร่เพิ่มจากแขกอีก 25 บาท ซึ่งจริงๆแล้วเป็นความสับเพร่าของรร.ที่ไม่ได้จัดน้ำแร่ไว้อย่างครบถ้วน แล้วมาเรียกเก็บกับแขกค่ะ !!!

Becareful for mineral water in your room!
I see 1 bottle of mineral water in my refrigerator, I never drink it But When I checked out, Receptionist tell me that I have to pay 25 baht for 1 bottle of mineral water. I'm so confused about this because I dont drink it. They tell me that actually there are 2 bottles of mineral water.

Business Family

8/10

Excellent

20 May 2024

John

Beautiful room and pool.

It was a good hotel beautiful room and pool. But one note is that the hotel had about maybe 4 ballrooms will always packed wedding all day to night. I felt out of place.

Partner

10/10

Exceptional

14 May 2024

Hang Kiang

Room new and clean staff very responsive and helpful breakfast also nice overall I give 8/10

Leisure Family

8/10

Excellent

30 Jan 2024

Kim Beng

Nice big pool!

Convenient location. There's a big mall across the road, with plenty of shops, restaurants and supermarket. It is also near a few night bazaars.

The hotel rooms are large and airy. It has a large rooftop pool that I can actually swim laps in!

The reception girls were also very helpful — one of them really helped me out when no Grab driver was willing to pick me up from an out-of-the-way temple.

However, it would be great if staff, especially at the front desk, could be given conversational English lessons to improve service, since there are many guests who don't speak Thai.

Self

8/10

Excellent

28 Dec 2023

Paul

Need upgrade for wifi

Newer wing has more power socket and bath tub. However water from bath tub not hot the day I using it.
Most disappointing is the wifi throughout 3 days stay the wifi is very very weak and could connect to my phone and tablet. I was on the 6floor towards the last few room.

Upset as not able to play my online game and watch u tube.

Self

10/10

Exceptional

29 Jul 2023

Ahmad

Awesome location!

Leisure Family_with_children

10/10

Exceptional

17 Jun 2023

Jude

Good

10/10

Exceptional

05 Mar 2023

SIEW LEE

Just stayed for 2 nights 3 rooms there,,front desk staff friendly allowed us to checked in earlier, thank you so much.
But location a bit distance from city center need to take grab car or tuk tuk. Opposite hotel there is central shopping mall the biggest in Hatyai.

Leisure Friends

10/10

Exceptional

20 Dec 2022

Kim Loong

Still look new and clean after more than 5 years. Shopping mall just opposite and walkable to Asean market. The downside are, required tuk tuk to downtown and it is not cheap as many tuk tuk refused to come due to busy traffic.

Leisure Family

6/10

Pleasant

02 Sep 2022

Mun Yee

Hotel is new and clean, different room type to cater for group/family/couples; breakfast was great. Only thing is hard to get a tuktuk and cost a bomb to travel to town. Indeed it is not a convenience place to stay for tourists. Still a distance to walk to greenway night markets, no massage nearby and no 7 eleven. It is quiet in the morning and night.

Leisure Family_with_children

8/10

Excellent

08 Jul 2022

Verified traveler

Hotel Stay

Accommodation i will rate it 8/10. Daily breakfast has not much variety (5/10).Counter staffs are not versatile in English (7/10) whereby we would need to use goggle translation. Other than a big shpg mall opp the hotel, walking distance less than 8mins, there are no shops at the surrounding.

Friends_and_family Family

8/10

Excellent

25 Nov 2021

Anish

Sweep your room

Was a nice hotel with great service. Nice bar/restaurant area but only downside was the room which was a little dirty. Looked to not have been swept properly with hair and dust on the floor in the bedroom and bathroom. Not too bad though. Nice swimming pool, but getting drinks was a little slow as bar was closed so the attendant had to keep running to the bar downstairs to bring the drinks.

Self

6/10

Pleasant

12 Oct 2020

David

Mediocre at best

For the price, I expected more. The rooms were small with few amenities. Very basic setup for such a large hotel that does banquets, weddings, etc. The only useful feature is that it's across the street from a shopping center with plenty of food.

There is just nothing I can say that was good about the stay

Business

8/10

Excellent

26 Aug 2020

Verified traveler

Room is clean, but it’s quite old unlike the display picture. Hotel is opposite to the shopping mall so it’s walkable distance for shopping. Breakfast is okay.

Business

8/10

Excellent

22 Feb 2020

Verified traveler

It's not near town but the saving grace is that it's opposite Central Festival which provides an excellent shopping experience. Cleanliness is definitely a plus point with this hotel. The pool and gym seems kind of waste as not many guests are using. The breakfast spread is mediocre at best as the selection doesn't change much. Otherwise this is an ideal hotel for those who doesn't like crowd and just want a peaceful stay in Hatyai.

4/10

Poor

31 Jan 2020

Issac

Few unique that is different from other hotels i visited with Expedia booking.
They charge a 5yr old for breakfast
They take room deposit by only cash
I stayed level4, the ballroom’s music was clearly heard and made my night till 12am! And they cant do anything about it.
The Expedia message to hotel, they dun even reply, not sure if thats even something they use or work with

Leisure Family_with_children

8/10

Excellent

21 Dec 2019

Verified traveler

Toilet condition not perfect but acceptable. Staff very helpful and cheerful. Location was not in downtown Hatyai but very convenient as it is along the main arterial road and just opposite Central Hatyai. Walkable distance to ASEAN and Greenway Night Market

Leisure Partner

6/10

Pleasant

07 Dec 2019

Verified traveler

Hotel is new but there is Bad smell in lobby area. Located opposite to Central Festival Department store. Room is also small, over priced compared to other hotel with same room conditions

Business Self

10/10

Exceptional

28 Oct 2019

Verified traveler

Modern, clean, spacious and comfortable hotel

Check-in was smooth and on time. Unlike what I have previously read on the review, the receptionist is polite and speak basic English. Deposit has to be in cash (1000 baht) though. Room is very clean, modern, spacious, brightly lit. Bathroom is very big with a bath tub and a separate showering area. TV is Samsung (50 inches) with over 80 channels. I chose this hotel over those at Lee Garden area because I find the hotels in that area relatively old. Breakfast is sumptuous with good quality food (tom yum noodle, fried rice, siew mai, corn buns etc). Hotel varies the breakfast choices over different days which I thought is quite thoughtful unlike some other hotels serving the same breakfast every day. The only thing not so nice about the breakfast is the sitting arrangements. There are no smaller tables (basically all are round banquet tables for 10 person). If you wake up late, you will have to sit with strangers in a big table. Hotel location is accessible, with Central Festival just across the road and two night markets nearby ( 10 mins walk). The sound proofing for this hotel is not very good though. The room door is very thin (don't think it is fire proof) and we can hear people conversing along the corridor quite clearly. The room window is also not sound proofed. We can hear passing motorbike noise and also rooster (from house beside hotel) crowing in the morning. Overall very pleased with this hotel and will stay again if ever visit Hat Yai in future.

Partner

6/10

Pleasant

17 Oct 2019

Verified traveler

The day we went to this hotel had several wedding parties, and you knew what that meant no parking space, did not allow to use a swimming pool until 1 pm of next day that is after check-out time. The room is smaller than expected. Breakfast is below average. I used to rest at this hotel before Central mall was built and the price was 800 baht, right now is 1800 baht . You will be asked to place 1000 baht cash at the reception and they will return when you leave. Overall is kind of disappointment.

Leisure Family_with_children

10/10

Exceptional

13 Oct 2019

Sathiya

The hotel was clean.The room was big and spacious.Bathroom was well maintained.Staff at the reception counter were friendly and helpful but not so proficient in their English Language.The biggest plus point was that the hotel was directly opposite a big shopping mall with alot of retail shops that made shopping and dining easier for the customers.
The main negative point was that most of their channels were in Thai Language that made it difficult for non Thai speaking people like us to undersatand.

Leisure Partner

10/10

Exceptional

11 Oct 2019

Unknown

Altho abit out of place for me but highly recommended to relax !

Leisure Partner

6/10

Pleasant

29 Sep 2019

Hazyhazy

It was clean but not worh $72/night. I ask for 2 cups of ice but they insist to charge me 44THB for a pail of ice which i dont need so much.

Leisure Partner

10/10

Exceptional

16 Sep 2019

Pinthip

Very nice breakfast too

4/10

Poor

29 May 2019

Verified traveler

Smelly, air-cond not functioned well, breakfast was nothing much

Leisure Family_with_children

8/10

Excellent

21 May 2019

JeffreyHo

OK. Very Good

Friends_and_family Friends

6/10

Pleasant

17 May 2019

Verified traveler

Good location. Very clean and quiet.
The air conditioning in the common area was not working well.

Leisure Family

10/10

Exceptional

06 May 2019

David

Very clean and tidy rooms. Easy access to the mall across the road.

Business Self

10/10

Exceptional

01 May 2019

PHILICIA

The staff are very friendly & very helpful. Buffet is also good. Excellent service!

Friends

10/10

Exceptional

14 Apr 2019

TSM

Good location & new & clean hotel

Leisure Family

8/10

Excellent

15 Feb 2019

ALBERTCHEE

Quite clean and looks good with a lot of mirror decoration. Well manner and good services provided by their staff. However, poor shower facilities (unstable water heating system), sometime very hot, sometime very cold. The shower room is quite small for a four-star Hotel.

10/10

Exceptional

08 Feb 2019

Verified traveler

Great stay

Leisure Family

8/10

Excellent

01 Jan 2019

Verified traveler

feel clean, but do not have conveniece shop nearby.

6/10

Pleasant

13 Dec 2018

Faiz

Over price ! Room rate should exclude breakfast as an option for us as a muslim bcoz they don’t serve halal food. What a waste !!

8/10

Excellent

21 Nov 2018

Jek Whye

Good for couple stay

The room is superb clean and comfortable. Price also good. Just the breakfast was so so.

Partner

8/10

Excellent

02 Nov 2018

Wan

A comfortable getawat place

The hotel was ok. Room very clean and the king bed was comfortable, butt the hotel is undergoing a major construction and there is nothing much around it.

Partner

10/10

Exceptional

20 Oct 2018

WY

距离购物中心步行可到

如果喜欢购物的朋友这酒店我大力推荐，如果喜欢美食的朋友这酒店有点不适合你。酒店就在Center Festival Mall 对面，里头有很多餐厅。想购买零食的朋友Marko 就在附近，步行550m 就到。想购买衣服包包鞋子可以到Asean night bazaar（550m) 或者Green way night market (750m) ，个人觉得Green way 卖的衣服比较便宜而且人也比较少。附近没什么地方卖吃的，距离最靠近的seven eleven 也有点距离，不过步行可到。酒店到Kim Yong market 搭车大概60 到100泰铢，搭回酒店至少100泰铢。

酒店很干净，服务很好。马桶旁边的水喉坏了，通知柜台立刻就过来修好,Wi-Fi收讯有问题也立刻解决。第二天打扫房间也收拾到很干净。接待员都很好，都帮忙抬行李。早餐食物都可以，没有到很好吃，但都可以吃。

整体都不错，就是附近没什么卖吃的。搭车来回酒店也有点贵。

6/10

Pleasant

06 Oct 2018

Peng Boon

Swimming Pool and Gym being built

No swimming pool and no gym. We were there for 5 days. For the 1st 3 days, lift lobby at Level 2 (our room floor) was smelly due to bad smell from toilet. Room had no wardrobe, only hangers.

Partner

4/10

Poor

25 Sep 2018

Verified traveler

Clean and comfortable

It's located near a big mall, walking distance to 2 night markets. We were given room on 3rd floor which was also where their function rooms are. It was really noisy on both nights when we were there. There's a door that was card access separating the rooms and function rooms, but somehow it's always left unlocked and anyone can walk thru.
Room was clean and comfortable. Limited breakfast variety and seating space. Overall an okay hotel except the need for their staff to improve on their customer service skill.

10/10

Exceptional

18 Sep 2018

Lee

Nice hotel

This is the second time I stayed at here. Never disappoint me to come back here. Clean and comfort

4/10

Poor

10 Sep 2018

Verified traveler

Stuff super disappointed n rude--especially that old women stuff(front desk receptionist)!!!

6/10

Pleasant

02 Sep 2018

Ririn

Just okey.. the money you spent for the hotel not worth it because the hotel facilities is not variery.. in the room only provide: tv, bath tub, safety box, bed. The view from the room is not good..just the old building..i paid rm 400 just to stay here and it not worth it.. search another hotel..

6/10

Pleasant

01 Aug 2018

TAY

Short stay at Crystal Hotel

Foul smell along the corridor of the rooms on 4th floor. Not much varieties for breakfast menu, mainly local Thai food and salad. Only attraction near the hotel is a big shopping mall with supermarket and restaurants, this is the only consolation if you are looking for amenities.

6/10

Pleasant

30 Jul 2018

Chong

好處：價錢一晚2個人的放RM188,就在festival shopping對面
壞處：不知酒店是否還很新？三樓的電梯出來整個外面都有很重的臭味，離三個night market還是有一段距離。。最遠的是Greenway Night Market。。夜晚的酒店外面不是很熱鬧。。。

Friends

2/10

Poor

24 Jun 2018

ABAS

Terrible and spoilt my holiday mood.

Front desk staff not friendly especially when I check out and also rude.Will not recommend to any of my friend. I was not even given my check out receipt.

Family

10/10

Exceptional

23 Jun 2018

Verified traveler

Nice hotel but far from downtown hatyai wud recommend to others

10/10

Exceptional

16 Jun 2018

moon

nice hotel

nice hotel ,room comfort ,overall good good good !!! will stay again !

4/10

Poor

22 May 2018

Louis Mhin Khit

Bad hotel

This hotel should be 3 star, WiFi very slow, nothing surrounding, mall century festival is opposite the hotel, walking around 10 min.

Partner

6/10

Pleasant

21 Feb 2018

Allern

Clean room but are bit far from LeeGarden...

Average hotel, bit far from tourist spot, Festival mall just opposite the hotel, breakfast so so, deposit required, no problem to get tuk tuk, OKU friendly, hotel stuff very responsive and polite.

8/10

Excellent

02 Jan 2018

ken ling

good hotel

good and satisfied

Family

8/10

Excellent

01 Jan 2018

nek

good stay

very good and comfort

Family

6/10

Pleasant

17 Dec 2017

Wong

Air-con temperature not stable - cold & hot

Cant sleep well due to Air-con temperature not stable.

10/10

Exceptional

18 Oct 2017

Woo Khiat

Good stay

Hotel location is far from city (i.e. Lee Gardens area) but just across the huge shopping mall (Central Festival). Breakfast is not very good and choices are quite limited. Other than the above mentioned, overall stay was good and room is spacious.

Family

4/10

Poor

07 Oct 2017

Verified traveler

One of my worst stays ever with Hotels.com

Partner

10/10

Exceptional

03 Sep 2017

Verified traveler

Great hotel stay

My stay with my wife is really worth it as shopping mall just opposite and night markets are walking distance.

10/10

Exceptional

20 Jul 2017

amanda

Great stopover

Needed a stop over before heading to krabi and so stayed here . Rooms were super chic and clean. Staff friendly. Breakfast needs some pastries or variety other than asian menu.

Family

8/10

Excellent

11 Jul 2017

THIAM SIEW

Good new hotel

Opposite Central Festival. Far from city central.

Partner

10/10

Exceptional

03 Jul 2017

Eddie

Hotel just opposite Central Plaza Hatyai.

Hard to find foods nearby only place is Central Plaza.

6/10

Pleasant

03 Jul 2017

Verified traveler

Just a newer hotel.

1) Staffs proficiency in English is low.
2) Breakfast is bad.
3) House keeping is slow, we requested for a extra pillow, waited for 30 mins. Never turn up.
4) Requested to extend check out to 3pm and they charged us extra THB500. (we are not your hourly customers)

8/10

Excellent

01 May 2017

Robert

Very good hotel in front of Central Festival mall

The hotel is located in front of Central Festival mall, and 5 to 10 minutes walk to Asean night Bazaar, super convenient for shopping food hunting. The hotel staff is very helpful. Room are very clean and comfortable.

8/10

Excellent

19 Apr 2017

john

Only there is no midnight stall or pasar near ther

It hotel designe is bright and clean . But there's no smoking room , if need smoke must go outside the lobby

10/10

Exceptional

04 Apr 2017

Kimberly

Recommend

Bed was comfortable and the room was very clean and new. The breakfast was delicious! Great quality!

10/10

Exceptional

20 Mar 2017

Verified traveler

Excellent

Place is very convenient in Hatyai, there's a mall called Central Festival with a mini night market right opposite the hotel for just 10mins walk. And if you are adventurous, you can walk for about 20mins to ASEAN night market down the road too. Staffs are all very helpful and polite. Would go back if going hatyai again.

Partner

6/10

Pleasant

11 Mar 2017

Verified traveler

No facilities, breakfast no good. Hotel very new and good.