United Kingdom
, Inverness 
Michael
Went to check in.
Staff asked for name then took key and took us to the room. Then left without any explanation or instructions. So poor communication when checking in. When checking in we stood at bar next to the radio which was very loud and I am deaf and couldn't hear or understand the staff.
Staff rushed to the room before we got to bottom of the stairs.
Stairs are very steep and wonky which is very dangerous but not good for people who are unsteady on their feet.
Room:
Big room and big bathroom
Bed very low and uncomfortable to sleep on. Wicker chairs in the room are so uncomfortable and feels like it ready to collapsed (should be in garden not bedroom!)
Curtain doesn't fit or covered the window so the sun shines through the gaps. Wardrobe wonky sits on a piece of wood on the front. Above the bed the chip wood wallpaper is peeling off due to dampness. If sleeping on 1 side of the bed then tall people has to watch thier head due to the roof slope as thier no warning. Find that the kettle and TV next to each other dangerous as no room to do anything and the heat from kettle not good being close to TV.
Bathroom is lovely but glass shelf is in wrong place as id you have a wash or brush teeth at the sink you hit the shelf with your head. And in bathroom there lots of crack in the wall.
Breakfast not very good as never been explained on booking or at restaurant until we asked a member of staff. Which found out it a pack lunch but it at door overnight. Due no staff staysover
Staff asked for name then took key and took us to the room. Then left without any explanation or instructions. So poor communication when checking in. When checking in we stood at bar next to the radio which was very loud and I am deaf and couldn't hear or understand the staff.
Staff rushed to the room before we got to bottom of the stairs.
Stairs are very steep and wonky which is very dangerous but not good for people who are unsteady on their feet.
Room:
Big room and big bathroom
Bed very low and uncomfortable to sleep on. Wicker chairs in the room are so uncomfortable and feels like it ready to collapsed (should be in garden not bedroom!)
Curtain doesn't fit or covered the window so the sun shines through the gaps. Wardrobe wonky sits on a piece of wood on the front. Above the bed the chip wood wallpaper is peeling off due to dampness. If sleeping on 1 side of the bed then tall people has to watch thier head due to the roof slope as thier no warning. Find that the kettle and TV next to each other dangerous as no room to do anything and the heat from kettle not good being close to TV.
Bathroom is lovely but glass shelf is in wrong place as id you have a wash or brush teeth at the sink you hit the shelf with your head. And in bathroom there lots of crack in the wall.
Breakfast not very good as never been explained on booking or at restaurant until we asked a member of staff. Which found out it a pack lunch but it at door overnight. Due no staff staysover
