Name: Fairmont Le Manoir Richelieu
Address: 181 Rue Richelieu, La Malbaie, G5A 1X7, CA

10/10

Exceptional

31 Jul 2026

Gilbert

That's a nice property with a nice view.Although we had rain and clouds, we still got to play golf and enjoyed the view.

6/10

Pleasant

31 Jul 2026

Osmany

Très déçue qu'un hôtel 5 étoiles ne propose pas de service en chambre, surtout qu'il n'y a rien à manger à proximité. L'hôtel est très grand et peut accueillir de nombreux clients, mais la piscine est petite.

10/10

Exceptional

30 Jul 2026

Rudy

Make sure to book a room with a view. I didn’t and ended up on the first floor with the view of the rooftop on which I could observed a snow blower machine (it was in July).

10/10

Exceptional

30 Jul 2026

MARIE-HÉLÈNE

Merveilleux séjour avec mon fils de 17 ans .. endroit paradisiaque et plein d’activités et de service à proximité. Nous y retournerons sans hésiter !

10/10

Exceptional

28 Jul 2026

Vicky

Belle expérience!! Très bon restaurant, notamment le St-Laurent.

8/10

Excellent

27 Jul 2026

Marie

For the price and from being a multiple Fairmont resorts guests, we were not overly impressed with the cleaning in the room. The windows were so dirty inside we had to wash them however we could, being it was a St-Laurence view. Hard to take photos when kids “washed” the windows with what appeared to be juice or something sticky.
The bar at the pool was painfully slow to get a drink! One person preparing the food, one some kind of a manager entering the order and making you pay while one guy was slow as molasses making drinks. We just gave up after our first round and the girl ahead ordered 3 drinks ahead of us.
Beautiful setting, nice grounds, like the idea of bonfires in the middle but sort of sucks when the smoke comes in the room.
We would stay again, would love to try the spa. Looked amazing.
The brunch buffet is a bit steep at $42. I would not do that again for the price.

10/10

Exceptional

24 Jul 2026

Amy E

Great place, fun with little children

4/10

Poor

24 Jul 2026

Patrick

Le plus beau c’est la vue spectaculaire sur le fleuve. Il manquait de personnel, l’hotel n’est plus ce qu’elle etait. Lit super inconfortable, nous n’avons pas eu la chambre que nous avions choisi et payer…
Les employes sont en sous effectif surtout dans les restaurants, ils s’excuses, mais il y a beaucoup d’attente et d’erreurs. Bref, souhaitons que l’hotel change de proprietaire et qu’elle redevienne la superbe hotel quelle etait il y a bien longtemps

6/10

Pleasant

23 Jul 2026

Martin

Despite the incredible views of the St. Lawrence, the friendly service, the historic architecture, proximity to trails for walking and cycling, we felt that the hotel was overrated including the food. Our room was tiny, several lights damaged, and quite musty. The service we experienced from the restaurant and bar staff were good and it seemed all run by teens. The gentlemen working the concierge was knowledgeable and helpful in learning about the whale watching tour which is the primary reason for coming to the area. Be warned that parking is a challenge unless you opt for the paid parking garage with no in/out privileges. One thing that tainted our stay was a wedding that was being set up that hijacked much of the grounds facing the river and obscured views for dinner guests in the restaurant and bar area. Be also prepared for a long check in process.

2/10

Poor

23 Jul 2026

Eric

Pour ma part ces loin de ce que le prix devrait offrir tout etait pire que dans n’importe quel hôtel très déçu et surtout du prix du déjeuner

2/10

Poor

21 Jul 2026

Elodie

Les chambres sont plus que vieillottes, l’hôtel vit sur sa reputation et ne fait plus d’efforts depuis des années. Personnels très sympathiques.

Friends

6/10

Pleasant

20 Jul 2026

Sylvain

La seul raison que je m’étala côté moyen, c’est pour avoir été réveillé par le personnel de ménage à 8:15 et le temps d’attente pour l’enregistrement
Sinon toute étais parfait

Partner

10/10

Exceptional

19 Jul 2026

Alex

Beau tigré

6/10

Pleasant

19 Jul 2026

Brian

Staff was awseome . Dinner menu are limited and not worth the price they charge . Free parking is limited as it is shared with casino players that do not reside at the hotel. Valet parking is 45$ when there is no free parking available .Rooms are outdated , lack of proper heating and water pressure in the showers.

500 $ / night then you have crazy amount of taxe plus a 40$ resort experience feewich is way overated . Total with taxes per night 630$ ... absolutely not worth it

Family

10/10

Exceptional

16 Jul 2026

Jean-Luc

La quiétude de l’endroit et la vue sur le fleuve.

Partner

8/10

Excellent

15 Jul 2026

Darika

Wonderful hotel. Hotel Room is on a small size.

6/10

Pleasant

14 Jul 2026

Kathryn

Le Manoir Richelieu is on a beautiful piece of property, with a gorgeous view of the St Lawrence.
Unfortunately the grounds are very unkempt and the gardens are full of weeds.
There was only one staff available to check in guests at at 6 desk counter. This is a large hotel.
Our king, water view room was basic and tired.
On the other hand, the breakfast and bar meal we had were quite good.

Partner

10/10

Exceptional

13 Jul 2026

Veronique

J'ai adoré mon séjour au Manoir! L'accès au spa gratuit c'est vraiment génial. Pas besoin de sortir à l'extérieur, il y a tout ce qu'il faut pour rester et relaxer à cet hôtel. Même si la chambre n'est pas prête, nous pouvons laisser nos bagages et profiter des installations. Petite mention pour le restaurant Alégro pas tellement loin qui était fantastique!

Friends

8/10

Excellent

13 Jul 2026

Minhtri

Staff was welcoming and pleasant. However, we had to ask several times before issue of room being too cold was addressed.

Partner

10/10

Exceptional

12 Jul 2026

Josee

staff are what makes the experience. From check in interaction to pool lounge kindness of a short young lady that was always smiling from ear to ear to the cherry on top Julie at Bellerive for dinner . The room itself was so so. Sleeper sofa in a deluxe room that slept 6 ( we were 4 ) was one of the worst I have seen in my life. They need to be retired lol. The drivers were also super helpful and made it convenient when coming from the train.

Friends_and_family Family

4/10

Poor

11 Jul 2026

Gaston

Enregistrement trop long ça a pris presque une heure ce qui est inacceptable aussi ils n’ont pas fait la chambre la deuxième journée que nous étions là ,ce qui était bien c’était le golf. Le golf était superbe. Ils n’ont pas voulu nous donner le forfait Golf parce que nous avions réservé les chambres avec Expedia ce que l’on trouve regrettable pour une compagnie comme ça. Merci

Self

10/10

Exceptional

09 Jul 2026

Alain

L'emplacement, le service et le menu

Partner

8/10

Excellent

05 Jul 2026

Fangqiu

The room is comfortable and old style. The decorative hallway and dining area are prestigious. The waiters are nice. The receptionist was not informative.

Partner

10/10

Exceptional

04 Jul 2026

Rachel

.

Friends

4/10

Poor

03 Jul 2026

Alexander Hans Walter

This hotel is well past its prime and it is clear they are relying on the name to sell rooms. The food, service, staff and fixtures are not to the Fairmount name and standard.

Pet

10/10

Exceptional

03 Jul 2026

Perica

Everything from our arrival till last day of our stay was just perfect. We are planning to come back again. Thank you.

Partner

10/10

Exceptional

02 Jul 2026

Ahmed

The location is absolutely gorgeous very tranquil and very fresh air that makes you sleepy all the time

10/10

Exceptional

01 Jul 2026

Kim

Great stay as always. The meal in the St. Laurent did not disappoint.
Merci!

Partner

8/10

Excellent

01 Jul 2026

Serge

notre chambre était grande mais sombre, une seul fenêtre...
il n'y avait pas de chauffage dans la chambre(il faisait très froid) , l'hôtel nous a fourni une chaufferette d' appoint (bruyant)... pour y être aller plusieurs fois, c'était une première???
Pour le déjeuner, il y a eu des changements. les petits crêpes ne sont plus roulées et au beurre d'érable, mais déposé carré tout croche et au sirop d.érable foncé.
Pour moi , la chaine Fairmont est un 5 étoiles.
Je suis venu plusieurs fois dans cette hôtel, il y a eu beaucoup d'amélioration et je comprends les difficultés pour rester un 5 étoiles mais c'est votre défi. Coupé sur des détails que les gens appréciait au déjeuner, n'est pas fort. je suis venu pour l'anniversaire de ma femme et pour le prix dépenser pour 3 jours, nous aurions été capable d'aller dans le sud dans un 5 étoiles pour une personne.
cela me fera réfléchir pour l'an prochain.
il ne faut jamais oublié que la compétition est féroce et qu'il y a beaucoup d'offre sur le marché

souvent les petites choses font la différence.
Il ne faut pas changer des valeurs sur et gagnantes.

Merci

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Suzane

Belle piscine pour des longueurs
Stationnement compliqué, 122 marches si on aboutit au 8 ieme

Partner

8/10

Excellent

30 Jun 2026

Carol

The Manoir Richelieu is not the excellent hotel-resort it used to be. Lack of staff was reflected in many facets such as upkeep,
restaurant menus, service and price. Very expensive for the quality and choice of restaurant food. Room was as expected and comfortable.

Partner

8/10

Excellent

28 Jun 2026

Gwenolla

The indoor and outdoor pool area were great and well maintained. The view from the room was amazing, well worth the upgrade.

Friends

8/10

Excellent

28 Jun 2026

Carole

The staff was extremely helpful and courteous

Self

10/10

Exceptional

27 Jun 2026

Ai-Lei Iris

Excellent hotel. Well-maintained and very charming. Food at breakfast and dinner were great.

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Adil

Gorgeous property amazing staff

Partner

8/10

Excellent

26 Jun 2026

Lise

We found the property and hotel to be very impressive overall. However, there are a few areas that we believe require attention.

The grass around the fire pit is in poor condition and would benefit from being resodded to better reflect the quality of the property.

We were also disappointed with our dining experience. Given the price point of the hotel and restaurant, we expected a higher level of service. Our server did not speak both French and English, which we felt was not in keeping with the expectations for a hotel of this caliber. Additionally, both the food and the overall service did not provide good value for the cost. We found the hotel and dining experience to be very expensive relative to the quality and service received. We did enjoy the breakfast buffet and its selection.

Partner

10/10

Exceptional

25 Jun 2026

Mustafa

The hotel is excellent, the location is fantastic, the room is spacious and clean, and the staff frindly. Only the restaurants was not good . the food present cold, waiting more than hr. to get your meal. I received my order while my wife got her dish after me by 10 min!!

Partner

8/10

Excellent

25 Jun 2026

Lise

Le seul problème c'était le stationnement poyr le reste cest parfait. On a adoré

10/10

Exceptional

24 Jun 2026

Sukhwant

Excellent

Self

10/10

Exceptional

23 Jun 2026

Vaughn

Beautiful outdoor pool. Great amenities. Comfortable stay. Thx you!

Family_with_children

10/10

Exceptional

23 Jun 2026

Jaspreet

Beautiful and sage hiking, very helpful staff

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Gary

The hotel is beautiful and the grounds are lovely. There are great restaurants in the town. The only downside was our room wasn’t cleaned for 3 days, even after complaining. There was NOT a “do not disturb” sign on the door!

Partner

8/10

Excellent

21 Jun 2026

Benoit

Un très bel endroit! Romantique pour un séjour en couple.

Partner

10/10

Exceptional

15 Jun 2026

Dreyton

This property is stunning!! The pictures don't capture the beaty of the are at all. The hotel is beautifully maintained and very clean. The room was large and comfotable, the pool are is world class, and it has an incredible steps away. The golf course was way better than expected. Great condtion and fun to play with stunning views. The only two issues were that the Point Cardinal (golf shop/restaurant) has a terrrible smell (sewer) so not appetizing to stay for a meal, and the starter (can remember his name) seemed very disorganized, uninterested and unfriendly. I will definetely stay at this hotel again and recommend it to all!

Self

6/10

Pleasant

08 Jun 2026

Louis-Olivier

Great hotel and family friendly.
Only problem was that we had to demand 4 times for baby cribs for our twins. Finally late in the evening they delivered. Other than that great hotel to spend quality time.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

DANIEL

J'AI ADORÉE MON SÉJOURS D'UNE NUITS . LA PROCHAINE FOIS JE VAIS RÉSERVER POUR 3 NUITS MINIMUM. UN ACCUEILS FORMIDABLE . MOI ET MA CONJOINTE NOUS AVONS PASSÉE DU BON TEMPS ET BIEN MANGER ET REPOSER. DE PLUS MON CHIEN ÉTAIT AVEC NOUS.

Pet

10/10

Exceptional

05 Jun 2026

Manon Julie

Un beau séjour en ce lieu enchanteur

10/10

Exceptional

04 Jun 2026

Christine

Beautiful, old hotel. Well maintained. Pool and gym very nice. Beautiful setting for a wedding.

Partner

10/10

Exceptional

02 Jun 2026

Christine

We love this hotel and all it's amenities! The pools, the saunas, the game room, the gym, the bouncy castle, the bikes, etc! It's always a great time with the kids!

Friends_and_family Family

10/10

Exceptional

31 May 2026

Joe

Impeccable service

Family_with_children

10/10

Exceptional

25 May 2026

Eric

Beautiful room, merci.

Partner

8/10

Excellent

21 May 2026

Jamie

I wish there was a small store where we could buy water and snacks. But other than that, great hotel.

Partner

8/10

Excellent

19 May 2026

Julie

Aurait besoin d’être revampé, je comprends qu’on veuille y aller dans le style classique, mais les couloirs ressemble à un RPA. Les draps de notre lit étaient usés et ne représentaient pas la qualité d’un hotel 5 étoiles. Les fauteuils étaient usés et peu confortables, dommage car nous avions une superbe vue sur le fleuve. La qualité de l’eau de la piscine extérieure chauffée était très douteuse.
Cependant, tout et quand je tout, je veux dire vraiment tout le personnel de l’établissement sont merveilleux et efficaces!

Partner

10/10

Exceptional

19 May 2026

Anny

Pool was ok but a lot of stuff was floating.

Family_with_children

10/10

Exceptional

18 May 2026

Barbara

The hotel and surrounding are beautiful!!! Lots to do every body….very well maintained…stuff is helpful and kind.

The only downside is parking. There is just not enough of it! The people that come just for the casino park in free hotel guest parking area and then the guest are stuck paying 43$ per day for valet parking! Which is not cool! We ended up paying 100$ for 2 nights 3 days stay for valet parking.

8/10

Excellent

17 May 2026

Liette

Clean room

Partner

2/10

Poor

14 May 2026

Yves

A very dissapointed stay, the hotel is very old and not well maitained, we had peeling paint in the bathroom, the bottom of the door all damage, it felt like the place is abandonned, no ambiance and very expensive for what it is,

The site is beautiful but the rooms are extremely dated, no seperate heating system in the bathroom so vey cold abnd uncomfortable, in short is not up to date and for the price not a good value at all.

Partner

6/10

Pleasant

10 May 2026

Isabelle

J'aurais aimé savoir à l'avance qu'un bal de finissant de HEC avait lieu en même temps que notre séjour. Se retrouver au beau milieu d'un spring break alors que notre but était de relaxer a terni un peu notre séjour. Nous avons même pas pu accéder au spa les 48 premières heures en raison des partys organisés avec les finissants qui monopolisaient l'endroit. Si j'avais su à l'avance, j'aurais réservé ailleurs tout simplement.

Partner

6/10

Pleasant

22 Apr 2026

CHRISTINE

Le point interessant sont lles commodités à l’hôtel

Family

10/10

Exceptional

19 Apr 2026

Louis-Philippe

everything perfect

6/10

Pleasant

17 Apr 2026

John

Noisy

Partner

10/10

Exceptional

07 Apr 2026

Melina

Pet friendly
Child activities

Family_with_children

10/10

Exceptional

07 Apr 2026

Mohammad

Nothing to add

10/10

Exceptional

28 Mar 2026

Stephanie

Our stay was amazing! Hotel was beautiful.

10/10

Exceptional

27 Mar 2026

Carole

The room was superb with a beautiful view of the the Fleuve St-Laurent . The staff was very accommodating

Friends

10/10

Exceptional

22 Mar 2026

Andre

Toujours magnifique

10/10

Exceptional

09 Mar 2026

Nathalie

Petit séjour en amoureux, repas au St-Laurent digne des rois, service extraordinaire, confort parfait. Les employés sont majoritairement souriants et courtois. Merci

Partner

8/10

Excellent

08 Mar 2026

Sophie

Enjoyable et many activities for the spring break with kids.

Family_with_children

6/10

Pleasant

04 Mar 2026

Vincent

Staff were often unable to answer our room service calls, and on a few occasions we were given incorrect information, which was frustrating. There is also a $39 daily valet fee, and the valet did not assist with loading our luggage into the car when we left.
That said, the outdoor pool and skating rink are excellent and were highlights of our stay.

10/10

Exceptional

02 Mar 2026

Francis

Tout simplement parfait!!!

8/10

Excellent

16 Feb 2026

Razvan

It was a 1 night stay for my wife's birthday. The room was clean and spatious (the 2 beds could have been king, not double). The staff was very kind and curteous. The heated outside pool was really nice. The kids enjoyed the playroom on 2nd floor. For a 5 stars hotel I would expect to have a minibar in the room and slippers to go to the pool.

Leisure Family_with_children

10/10

Exceptional

08 Feb 2026

Nabil

Room very charming and staff was very welcoming

8/10

Excellent

02 Feb 2026

Chantal

Beaucoup d’activités directement à l’hôtel et dans les environs. Vue de la chambre à couper le souffle !

Partner

6/10

Pleasant

01 Feb 2026

Shelly

The room and general upkeep of the space was good, the problem we encountered was a lack of quality food available. There is one full service restaurant avaliable for dinner and the bar area has a very limited selection. We felt responsible for not having made dinner reservations so booked room serv8ce. When room service was 15 minutes late we followed up.only to hear that there was an error and service would be completed in 40 minutes.

Leisure Family

10/10

Exceptional

17 Jan 2026

VERONIQUE

Great place to stay !

10/10

Exceptional

16 Jan 2026

Zyhkeira

Valentin was very helpful, check in was fast and easy and he helped us every step of the way! Thank you 😊

Leisure Partner

4/10

Poor

10 Jan 2026

Vasiliki

Staff at reception terrible , hallways and rooms are in very poor state. Only positive was the food at the restaurant st Laurent as well as the buffet breakfast. The hostess was an older lady who sat us for dinner and breakfast. She was extremely nice and helpful. The entire rooms department, staff and product need a completely new decor and training.

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

Michel

Awesome on all fronts

8/10

Excellent

04 Jan 2026

Marie France

The room

10/10

Exceptional

03 Jan 2026

Natasha

all things re marvelous

Friends_and_family Family

2/10

Poor

30 Dec 2025

Alexandre

Bar is empty , pool is cold .. they say 90f but it’s clearly the heater temp and not the pool temp

Partner

6/10

Pleasant

28 Dec 2025

Real

Plate d’attendre 30 minutes à la réception pas digne du manoir

10/10

Exceptional

25 Dec 2025

Nizama

Amazing Stay and Experience!

10/10

Exceptional

21 Dec 2025

Charles

Super avec les enfants ! Personnel et activités génials, tres propre

Business Family

10/10

Exceptional

21 Dec 2025

Valérie

Accueil chaleureux

Partner

10/10

Exceptional

13 Dec 2025

Ken

Pas assez de pression d'eau dans la douche

Leisure

10/10

Exceptional

02 Dec 2025

Jacques

Excellent sur toute la ligne une équipe courtoise

Partner

10/10

Exceptional

29 Nov 2025

Simon

Magnifique

8/10

Excellent

21 Nov 2025

Martin

roomnsuper clean
staff super good

Partner

10/10

Exceptional

15 Nov 2025

Christelle

La beaute et propreté

Partner

10/10

Exceptional

10 Nov 2025

Bogdan

Fantastic stay. Highly recommend.

Leisure Family

10/10

Exceptional

08 Nov 2025

Ahmed

Excellent hotel

10/10

Exceptional

05 Nov 2025

Alexandra

The property is gorgeous. Nice beds and beautiful rooms. Loved our stay!

Leisure Family

10/10

Exceptional

03 Nov 2025

Bhupinder

Yes

4/10

Poor

24 Oct 2025

Nancy

Cher pour la qualité de la chambre
Très vieux , pas au goût du jour !!!

Partner

8/10

Excellent

24 Oct 2025

Kate

I enjoyed my stay but was a bit dissatisfied with the lack or paucity of vegetarian options in both restaurants as well as the bar. In the diverse menu of the bar, they were out of the edemame for the duration of my stay and my choices were limited to a salad and french fries.

Leisure Self

10/10

Exceptional

23 Oct 2025

Michele

everything was ideal

Leisure

8/10

Excellent

19 Oct 2025

Lori

There were limit things to do for a Fairmont property. This is a much smaller resort than I expected. There was limited staff members on hand, so we had to continually wait. There was not much to do. For dinner, I found the restaurant overpriced for mediocre food. Did not eat in the breakfast restaurant. For the price, I would stay elsewhere next time.

Leisure Friends

10/10

Exceptional

12 Oct 2025

STEPHEN

Beautiful location

Leisure Pet

8/10

Excellent

09 Oct 2025

Christine

Beautiful hotel, friendly staff and guests. They seemed to be understaff as the restaurant services were very slow.