Lauren
We loved the hotel but we could tell it’s only recently opened. Front of house staff are super friendly and eager to please. The rooms are very comfortable and well appointed and breakfast on our first morning was exemplary, with very attentive staff. However the cracks appeared when we tried to order drinks and food to the pool, with drinks coming after the food, which took a long time to arrive. Then there were complications with the bill. Breakfast on the second morning fell short too when compared to the first day. It was perfectly fine, but because we’d had such a great experience the day before, the lack of attentiveness made us question how consistent the service really was. We also found the whole pool area to be poorly designed, a huge pool that’s hard to get into, and only has around 8 loungers and half a dozen chairs just doesn’t seem enough for a hotel of this size. Overall we loved our stay at the Grand Royal Riverside and would stay again. With some small tweaks and more experience, I think this great hotel will become truly fabulous
