Rita
I made reservation 8 months ago. It was always hard to get a hold of them.. our flight was delayed multiple times and we got there later than we thought we would. We kept calling them to let them know being for hour and a half hours away. No one answered finally while driving someone text me I get there and answer we were there for three more hours waiting for someone to return and open the doors. None of the rooms were rented. It seemed abandoned the restaurant which was supposed to close at 7 PM was not even there and we were There around 3:30 PM at about 8:20 PM. My kids and I were tired and hungry. We had to drive another hour and a half away in the dark, not knowing the lay of the land to spend $300 for one night someplace else, but we didn’t have a choice call the next day to rectify it and no one was there again. I do not know how they are in business the hotel that we stayed at knew exactly what hotel we were talking about so we were probably not there. First fallout customer being charged for a room that you never even saw a terrible customer service is beyond me. I travel a lot and yes, I’ve slept in some Poche hotels and I’ve also driven cross Hot country and slept in average motels, but this was all-time worse. No customer service no room in the middle of nowhere after long airplane ride and 4 1/2 hours of driving to find out you don’t have a place to stay and then they were calling me to see if I was coming after like three days of the original reservation,
