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Heartland City Hotel

Sarajevo · Bosnia & Herzegovina

10 Kazan MahalaView location

9.6/10Excellent45 Reviews
Cleanliness9.6/109.6
Service10.0/1010.0
Comfort9.0/109.0
Condition9.2/109.2
Neighborhood10.0/1010.0
Amenities9.6/109.6
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Photos are not available for this hotel yet.

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Heartland City Hotel

A stay at Heartland City Hotel places you in the heart of Tuzla, within a 5-minute walk of Gradski Park and Kapija Square. This beach hotel is 0.8 mi (1.2 km) from Pannonian Lakes. Make yourself at home in one of the 4 air-conditioned rooms featuring flat-screen televisions.

Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and slippers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily. Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Concierge
Laundry
Entertainment
Beach services
Non-smoking

Check-in and check-out

Check-in from 1:00 PM
Check-in until midnight
Check-out until 11:00 AM

Hotel policies

Professional property host/manager Pets not allowed

Important information

  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts cash
    • Safety features at this property include a fire extinguisher
  • Optional fees
    • Airport shuttle fee: BAM 20 per vehicle (one-way)
    • Airport shuttle fee per child: BAM 1 (roundtrip), (up to 10 years old)
    • Rollaway bed fee: BAM 10.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Czech

    German

    Slovak

    English

    Croatian

    Dutch

Nearby attractions

Gradski Park 0.2 km / 0.1 mi
Gazi Turali Beg Mosque 0.3 km / 0.2 mi
Cathedral of the Dormition of the Mother of God 0.3 km / 0.2 mi
Kapija Square 0.4 km / 0.3 mi
Pannonian Lakes 0.5 km / 0.3 mi
Mosque of Atik Behrem Bey 0.6 km / 0.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Heartland City Hotel

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Heartland City Hotel

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Heartland City Hotel

9.6
Excellent
45 Reviews
Cleanliness
9.6 /10
Service
10.0 /10
Comfort
9.0 /10
Condition
9.2 /10
Neighborhood
10.0 /10
Amenities
9.6 /10
20 reviews shown
10/10
Exceptional
29 Jul 2025
Vesna
I felt right at home. The hotel hosts/staff were very kind and accommodating. The rooms were clean. The hotel is centrally located. Highly recommended. All-in-all a great stay :)
Leisure
10/10
Exceptional
15 May 2025
Sam
This is a great hotel that is very close to the old town. It is in a very walkable area and located very centrally. The hosts were also very kind and accommodating, and we spoke for a while about our travels. If you are going to Tuzla this is a great option that I highly recommend.
Leisure Self
10/10
Exceptional
16 Jun 2024
Goran
Friendly owners.
10/10
Exceptional
20 May 2024
ANDREW MICHAEL

Great Hotel in Tuzla City Centre

I am extremely happy I chose Heartland City Hotel for my stay in Tuzla because it was very centrally located but also not in one of the major streets, so it was also quiet at night. Moreover, it is a family-run enterprise and I was treated so very well during my entire stay.

I can therefore highly recommend the place for a stay of any length in Tuzla; breakfast is included, there is a cafe/bar on-site and plenty to do all around the area.

The only thing I would say - and this is more administrative than a negative - is to make contact with them ahead of your arrival (if driving) because the parking is down a narrow lane next to the property and you may need help with getting in.
Self
10/10
Exceptional
03 May 2024
Baha
Staying at this hotel was like being welcomed into a beloved family's home. The owners, who personally manage the hotel, were incredibly kind and accommodating. Their genuine hospitality made us feel truly at ease throughout our stay. The hotel itself is impeccably clean and conveniently situated, just a short walk from shopping, dining, and leisure options. For those seeking an exceptional experience in Tuzla, I highly recommend this charming establishment.
Leisure Family
10/10
Exceptional
24 Feb 2024
Hasan
The owners are very nice people.
Breakfast was very good.
Place is super clean
Leisure Self
10/10
Exceptional
27 Dec 2023
Sejo
My favorite place to stay in Tuzla!
Business Self
10/10
Exceptional
06 Oct 2023
Senad
Really enjoyed my stay. Location is very convenient and walkable to downtown restaurants and coffee shops. Hotel staff was very friendly and accommodating.
Leisure Self
10/10
Exceptional
06 Sep 2021
Annette Qvist

Very nice stay in central hotel

Very nice hotel with spotless clean room, very central location and a very friendly staff. Highly recommended and we will be back next time we are in Tuzla.
Partner
10/10
Exceptional
29 Oct 2019
CopywriterBen
Superb family-run hotel. The transfer service from Tuzla airport was excellent and solved a major headache in how to reach the city centre. The staff also offered to drive us to Tuzla bus station and helped us buy tickets to Sarajevo free of charge. Nothing seemed to be too much for the team.

This may not be the cheapest hotel in Tuzla, but the service is amazing - truly one of the best experiences I have had anywhere. Highly recommended.
Business_and_leisure Partner
10/10
Exceptional
08 Jun 2026
Steen
Hotellet ligger väldigt nära restauranger och gamla stadskärnan. Mycket välskött hotell och renligheten var toppen. Frukosten var också mycket bra.
Partner
10/10
Exceptional
07 Jun 2026
Anders
Hotellet med dess personal var fantastiskt. Så personligt så fin service och det låg helt perfekt i Tuzla. Rekommenderas varmt
Partner
10/10
Exceptional
24 Mar 2026
Magnus
A small high standard cozy familiar hotel in the best location in the city. Walking distance to everything. Good WiFi and nice breakfast. I recommend to everyone but book in advance, the rooms are limited
Self
10/10
Exceptional
07 Jul 2025
Melanie
Saubere und ruhige Unterkunft direkt neben der Einkaufsstraße.
Leisure Self
8/10
Excellent
17 Jun 2025
Roy
Hyvä paikka ja ystävällinen palvelu
Business
10/10
Exceptional
25 Jan 2025
Murat

Best spot in Tuzla

A wonderful family-run place in the heart of the city. They were very helpful and it was a pleasure to stay there thanks to them. I hope to stay again soon. Location is very close to all by walk distance (very easy to access the lakes and restaurants etc..)
Self
10/10
Exceptional
05 Apr 2024
Enes
Gre
Friends_and_family Family
10/10
Exceptional
15 Jul 2023
Mikkel

Hurtig booking og kort ophold..

Dejligt hotel, med fantastisk service.. ankom først på aftenen, og skulle afsted med fly fra morgenstunden.. aftalt vækning og fik en god kop kaffe og kørsel til lufthavn..
Bestemt et sted jeg gerne vil besøge igen i længere tid..
Self
10/10
Exceptional
15 Jul 2023
Karim
Lors de mon arrivée, la directrice de l'hôtel m'a expliqué qu'il y a eu une erreur lors de la réservation (j'ai réservé qq heures avant mon arrivée), et m'a proposé une solution d'hébergement alternative, j'ai eu un formidable appartement de 60 m2 en centre ville (à qqs mètres de l'hôtel). En plus, j'ai eu le droit à consommer gratuitement au bar pendant mon séjour.
Les gérants de l'hôtel sont un couple très gentil, Mr Popara Ibrahim m'a proposé de m'accompagner pour faire un tour en ville et m'a déposé à la station de bus pour mon départ.
Leisure Self
8/10
Excellent
20 Apr 2023
Verified traveler

Ei valittamista

Ihan perussiisti hotelli vanhakaupungin reunalla. Pieni päivittäminen paikallaan, mutta hintaan nähden ei valittamista. Palvelu ja henkilökunta erinomaista, aamiainen hyvä.
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Location & surroundings

Heartland City Hotel
10 Kazan Mahala, Cantón De Tuzla, Bosnia & Herzegovina

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