Name: Twin Trees Hotel
Address: Downhill Road, Ballina, 00000, IE

6/10

Pleasant

30 Jul 2026

Aiveen

Room was clean. Breakfast ok, not great.

2/10

Poor

25 Jul 2026

Juan R

Stay away during the summer times. Rooms so warm a window must be opened but then, you get the super bright and super powerful parking lights!!! No sleep was had that horrible night

10/10

Exceptional

24 Jul 2026

amarbir

perfect stay very calm excellent staff clean rooms

10/10

Exceptional

18 Jul 2026

EmmaLeah

Very clean rooms. Good continental breakfast. A lot of amenities to keep kids occupied. Would definitely stay here again.

Friends_and_family Family

8/10

Excellent

14 Jul 2026

anne

Very helpful and welcoming staff .
Breakfast often ran out and had to wait to be replenished and croissants often ran out .
Nice room and great to be able to use spa - staff at spa lovely too
Anne x

10/10

Exceptional

30 Jun 2026

Pat

I had a great stay and will definitely use this hotel again

Self

8/10

Excellent

14 Jun 2026

Jenny

A very restful night in a cosy bed and quiet room. Very peaceful location, 20 min walk into Ballina for lots of nice bars and restaurants. The leisure centre was small but very welcome after a day out hiking. Nice breakfast, didn’t have food in the bar but it looked nice too.

Partner

8/10

Excellent

07 Jun 2026

John

Lovely property but getting to rooms difficult and very small elevator. Asked for help with luggage and all he did was bring up trolley. We are 4 seniors. Dinner in hotel lovely but need more experienced help. She was only about 16 and couldn’t answer any questions nor figure out how to do two bills. A hotel of this quality needs better staff

Friends

10/10

Exceptional

07 Jun 2026

Jacqueline

Beautiful hotel execlent food staff very friendly Breakfast beautiful highly recomended ,,cant wait to stay here again

Partner

8/10

Excellent

06 Jun 2026

kay

We always feel at home in the Twin Trees - formerly the Downhill - and have been staying there for many years. It is good value for money, the staff are very friendly and helpful and it has a warm familiarity- the pool is a great bonus.
We can make our own of it whilst we are there.
Is the decor a little tired and dated? Yes. But it’s clean, welcoming and easy to relax in with lovely staff.

Partner

10/10

Exceptional

09 May 2026

A J

Lovely Hotel which met our needs.
Sadly didn't have time to use the leisure activities.
Had a full Breakfast both days.
Slept well. Polite helpful staff.

Partner

4/10

Poor

05 May 2026

brenda

On day 1 I flagged that the bath was leaking into the hall. Put down towels

4/10

Poor

21 Mar 2026

Caroline

Overall the hotel was tired and needed some work to bring it back to life.
Staff just so lovely though.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Mark

Brilliant place all round

10/10

Exceptional

12 Mar 2026

Niall

Everything was 100%

Family

10/10

Exceptional

02 Mar 2026

Caroline

Great food and friendly staff.

Family

10/10

Exceptional

01 Mar 2026

Stephen

Room was very clean beds very comfy the leisure centre is really good food very good too and for a good price overall a brilliant stay would definitely recommend

Family

8/10

Excellent

17 Feb 2026

Michael

We stayed in the Twin Trees Hotel on Sunday night after a gap of a few years. Happy to say there were some good improvements and the staff were very welcoming. The only downside was that the room was very hot during the night. Would consider this hotel again without hesitation.

Friends_and_family Family

8/10

Excellent

14 Feb 2026

Peter

It’s a comfortable, homely, friendly hotel where I’ve stayed many times. Room mix up aside, I enjoyed my stay.

10/10

Exceptional

19 Oct 2025

Ann

Our room was clean. We did not have breakfast but we did eat in the bar, it was great.

Partner

10/10

Exceptional

05 Oct 2025

Peter

Homely, comfortable if a tad dated. My room had been newly renovated. The bed and pillows were very comfortable but the rain shower had weak pressure. There was a bit of noise from children running around the corridors and playing at the rear of the hotel but it was otherwise peaceful and comfortable. The staff, without exception, were super friendly and helpful.

Friends_and_family Friends

8/10

Excellent

20 Sep 2025

Marie

Hotel was lovely, room was upgraded, pool area ok, very helpful and pleasant staff at reception and night barman
Only thing not good was the breakfast, it was cold

Partner

10/10

Exceptional

18 Sep 2025

Nicholas

Ticked all the boxes

Had a great two night stay here - conveniently located to the south of town centre, but easy to find and ample parking. Room was really comfortable, and clean/modern bathroom. Could be a bit noisy in the corridor. Breakfast was a buffet, but offered a good range of hot items. Front desk staff were really friendly and helpful. I'd certainly stay here again.

Self

2/10

Poor

24 Aug 2025

Agnes

It was terrible we jad to be moved3 time , this hotel was housing asylum seekers the kids were running up and downsteps were are 1st room was , then they moved us to anther room were the window was frosted up and when i opened the window well it was a degrace and there was a sell, they jad a plug in airfresher and it cot my husband chest he has be coughing , i complaint and yhen the hirl move us to a 3rd room , i paid £485 pound to stay in a hotel , were the are housing Asylum seeker , Its a degrace , this hotel shouldnot be open to public . I dont think i would ever book this place again and i dont thinlk hotel.com should have it on there list for public to stay .this is the photos of second room outside

Partner

10/10

Exceptional

19 Aug 2025

Gregory

Staff are very friendly, nothing was a bother to them, and the weather was brilliant

Leisure Family

10/10

Exceptional

18 Aug 2025

Tara

We enjoyed our stay at the Twin Trees Hotel. The only complaint is that the pool closed early for children under 18, which caused some disappointment for our daughter. We found out this is common in Ireland, and learned to adjust our schedule a bit if swimming at the hotel was an option.

Leisure Family

10/10

Exceptional

21 Jun 2025

Jacqueline

Lovely hotel

Lovely hotel, friendly staff. Handy location.

Partner

6/10

Pleasant

06 Jun 2025

Ronan

There was plenty of work ongoing while my stay at the hotel. The room i was in was clean and tidy but needed too be updated a bit. Small tv and kettle wasnt the best iv seen but it did th job. Plenty of car parking was a hugh plus. Friendly staff and great breakfast room. I will be back when all the work is complete.

Friends_and_family Friends

10/10

Exceptional

04 Jun 2025

Claire

Really lovely staff. Spacious and clean rooms.

Friends_and_family Family

8/10

Excellent

03 Jun 2025

Anna

Couple

Nice hotel going through a makeover, grounds in need of TLC..
This hotel part of it is home to migrants, and they seem to have there own entrance, kids playing football in car park.. and alot of calls on speaker phone a little annoying..

Partner

10/10

Exceptional

01 Jun 2025

Niall

Hotel was fantastic.Very clean lovely room cleaners and Sean and Mani went over and beyond to help us will definitely be going again. 5 🌟

Leisure Partner

4/10

Poor

27 May 2025

Carlos

The receptionist was amazing too bad the water pressure was awful and rooms were cold with no heating.

Partner

10/10

Exceptional

26 May 2025

Linda

Was beautiful and a great place to pause between places

Leisure Family

10/10

Exceptional

15 May 2025

John

Great place to visit

A truly wonderful place to relax

Friends_and_family Friends

10/10

Exceptional

21 Apr 2025

KONRAD

We had a very nice Easter time. Very nice service, delicious food and a nice gift for the children.

Leisure Family

10/10

Exceptional

21 Apr 2025

Verified traveler

There were some renovations underway, but the place was clean and comfortable. The staff were very helpful and courteous.

Friends_and_family Family

10/10

Exceptional

05 Apr 2025

Jeremy

staff was very nice and the area was nice

Leisure Family

2/10

Poor

30 Mar 2025

Anthony

Not informed that hotel was being renovated.

Hotel is under going renovations throughout the hotel that i was nor made aware of when booking. I first became aware of the renovation works upon arrival when a sign was on the front door and further signs throughout the hotel. While making way to our room had to walk through corridors that are being prepared for paint i.e. patches of filler on walls and doors of the rooms i these corridors and edge's of corridor carpets cut aware for painting of skirtings, etc. Also, the garden area at the front of the property is in extremely poor condition, like a tractor or machinery has been driven on. Disappointing stay.

Friends_and_family Family

10/10

Exceptional

21 Mar 2025

Jacqui

The area which needs attention is the gym not very warm, welcoming or clean .
The breakfast & service was excellent

Leisure Family

4/10

Poor

09 Feb 2025

Steven

Staff were excellent. The comfort of the lobby area was good. The room was absolutely freezing despite having the heating on, the radiators did not heat up. Room was exceptionally cold in the morning. The shower was just about working with a very poor water pressure. Quite disappointing for a family stay.

6/10

Pleasant

22 Dec 2024

Peter

I think on another occasion, if the Hotel wasn't having renovations, and if I had a room with a fully functioning TV, and if that room was not within an ambient noise outside at night, I'd really like it.
Perhaps.

Business

8/10

Excellent

26 Nov 2024

Htut

Good for value

Good was good. Have lettle and tea and coffe in the room. The sink tap was a bit too loose but not a major issue. The room service came into the room without knocking the door. It was a shock. Checking out no staffs at the front desk. Ok but nothing major.

Partner

10/10

Exceptional

16 Oct 2024

Christopher

Enjoyed the stay. Pillows were a bit hard.
Pools are lovely. Food was good.
Nice and relaxing.

Friends_and_family Family

10/10

Exceptional

02 Oct 2024

samuel

Everything was 1st class would definetly reccommed this hotel to anyone

10/10

Exceptional

30 Sep 2024

Tammi

Wonderful hospitality at the front desk and in the pub, so friendly and welcoming. We had a great stay and appreciate the warmth.

Partner

4/10

Poor

29 Jul 2024

JOHN

In the old building side was musky smelling and dirty.
The carpets were dirty and the floors were weak and creeky.
Opened a side door in hallway and found old dirty storage room to be moldy with old rotting papers on window sill.

Leisure Self

10/10

Exceptional

12 Jul 2024

sheila

We had a good stay receptionist Christine was lovely and very friendly .The only thing that let it down for us was the bathroom needs a big upgrade I know they are upgrading some of it at the moment .
The food is excellent well done chef

Partner

8/10

Excellent

11 Jul 2024

Daniel

Was a bit apprehensive when.the hotel mailed to.inform.us there was an ongoing protest but there was no one protesti g while we were there just their ugly signs

Friends_and_family Friends

10/10

Exceptional

07 Jul 2024

Karen

Quiet location.

10/10

Exceptional

24 Jun 2024

Erin

The staff is amazing and so friendly

Leisure Family_with_children

4/10

Poor

29 May 2024

nigel

Poor

Business

2/10

Poor

05 May 2024

YVONNE

This is an absolutely shocking rundown hotel from the bedrooms to the spa area .totally rundown hotel , gardens look like they’ve had nothing done to them all year , spa/swimming pool no water to taps in changing rms , locks not wurking in all lockers , tiles missing not enough soup
Mats , swimming pool tiles missing , jacuzzi not completely working , paint peeling off the walls . Heads were absolutely shocking woke up with terrible bad back my partner too soooo soft when we both lay on our bed , my partner being taller and heavier than myself I was higher this is how such the marred was.in full heed of a revamp totally not worth the £119 per night .i wouldn’t pay half the price let alone the rice we paid .staff in restaurant too busy talking than serving , there was only 6 people in the restaurant too still had to wait for food , had to ask for sooons for our soup . I wouldn’t book here again please be aware before you attempt to book

Leisure Partner

4/10

Poor

19 Jan 2024

Thomas

Leisure facilities leave a lot to be desired they need a major upgrade.. Food only ok. Rooms very basic.

Business

10/10

Exceptional

17 Dec 2023

Ann

Lovely stay

Great service. Staff are amazing. Hotel warm welcoming and comfortable.

Friends_and_family Family

6/10

Pleasant

15 Dec 2023

Mark

ajoining rooms keep no secrets

Room had adjoining room separated by door that was not sound proof at all. It also let in light from the other guests room. So I could tell when the other guest used the bathroom or showered and when the other guest arrived in at 2am my room was lit up from under the door

Business

10/10

Exceptional

09 Dec 2023

Michael

One night stay, wished I could have stayed longer

Really enjoyed this hotel, clean, friendly staff, decent breakfast, great value for money also. Well done Twin Trees

Friends_and_family Friends

8/10

Excellent

30 Aug 2023

Caroline

Mini Break in Ballina

It was a mini break for 2 nights down the West, hotel is convenient to Ballina, Enniscrone and Foxford. Plenty of parking and staff very friemdly, well run operation breakfast buffet style but food quality is very good. Ate in bar both nights nice atmosphere and again good service and enjoyed our dining experience. Room was spacious overlooking the front garden, lots of shrubbery, very clean, good sleep quality no noise spacious bathroom didnt use the leisure centre which is in separate building. Exterior of building a bit drab could do with an uplift and colour.

Partner

8/10

Excellent

23 Aug 2023

Louise

Twin Trees Hotel, Ballina

A really lovely family hotel with friendly and helpful staff. Quietly situated by the river but still convenient for all the shops, bars and restaurants.

Partner

6/10

Pleasant

27 Jul 2023

Clifford

Hotel good but leisure complex needs attention

Generally a good stay in a pleasant hotel . Had booked a double room but arrived to find our room had a single bed and a very small double ( made up with just one set of pillows so obviously meant as a second single) lady on reception very helpful but as hotel was full we couldn’t change until the next night and had to leave luggage in reception in the morning and couldn’t use next room until 3pm. Second room was beautiful - just a shame we couldn’t use it during a very wet day outside.
Changing rooms in spa very dated and shabby with no locks in locker doors. Toilet doors in make changing rooms didn’t close properly. Leisure complex felt much less well kept than hotel.

Partner

10/10

Exceptional

15 Jul 2023

sheila

Hotel recommendations

Very welcoming nothing was to much trouble .Food was superb highly recommend this hotel we will be going back for another stay

Partner

6/10

Pleasant

19 Jun 2023

Andrew

Nice enough

Hotel nice enough, clean and staff friendly. Pipes banging all night, every few mins was enough to drive you up the wall. No lights working in room when we woke up on the Sunday.

Partner

6/10

Pleasant

09 Oct 2022

Verified traveler

2 night stay

2 night stay to attend a local wedding

Partner

10/10

Exceptional

31 Aug 2022

Iain

The staff were great. Would definitely stay there again. Quiet and easy walking distance to town.

Leisure Friends

8/10

Excellent

31 Jul 2022

Thomas

Loved it Honest

The Staff were excellent and friendly nothing too much bother.
Our room was in the side elevation with nice views and plenty space . It was very clean and in good order, but I heard a couple complaining about their room in the older part of the hotel, our experience is we lived it and will return . Some people just complain for the sake of it and of what I heard it seemed to be that type of complaint

Friends_and_family Family

6/10

Pleasant

20 Jul 2022

Verified traveler

The hotel must have been quite lovely in its day but now it looks sad and in need of sprucing up.
My interactions with staff were limited to those in the reception area. They were friendly and welcoming.

Self

10/10

Exceptional

22 May 2022

Tom

Staff were very friendly and professional

10/10

Exceptional

26 Apr 2022

Eileen

Gorgeous hotel

Lovely hotel with great character. Very helpful staff. Great lighting in bedroom. Very comfortable. Spotlessly clean.
Beautiful setting with little waterfalls on nearby river visible from inside and outside hotel.

Friends_and_family Family

10/10

Exceptional

23 Sep 2021

Verified traveler

Great personal service with a smile

Really enjoyed it. I was late arriving and the Receptionist rang to make sure I was ok and in transit. Once I arrived all the staff I met were really friendly & helpful. I would strongly recommend the Irish Breakfast, a great way to start the day. I will be back :)

Business

10/10

Exceptional

19 Sep 2021

Michael

Lovely wee hotel. Staff very attentive. We used the pool and had our meals there. The food was lovely. A very nice place to stay

Partner

8/10

Excellent

11 Sep 2021

Anthony

Two Trees

Two nights stay to attend a funeral.
It was ok.
Ireland was still under partial restrictions so not fair to judge too much.

Business

10/10

Exceptional

16 Aug 2021

Francis

Excellent service

Top notch service from all staff. Very friendly and down to earth. Top job mates.
Beautiful location by the river. Nice and quiet. Peaceful nights sleep.

Partner

8/10

Excellent

06 Aug 2021

Verified traveler

I

Leisure Partner

8/10

Excellent

31 Jul 2021

Suzanne

Very enjoyable stay

Just had a wonderful four night stay at the Twin Trees hotel. Great location, short walk to Ballina town with access to a good selection of shops, cafes etc. Fantastic park and playground within a very short walk from the hotel. The staff and the owner were so friendly and helpful, food was fantastic! Very family friendly.
Overall the hotel was clean but could do with a good deep clean and a good old dusting. Carpet in our room certainly was well used and the hotel generally could do with some updating. The leisure centre was great with two pools and a jacuzzi. Again needs refurbing and a good cleaning. Overall however we had a great stay and really enjoyed it.

Friends_and_family Family

8/10

Excellent

30 Jul 2021

Verified traveler

The owners clearly work very hard and still find the time to be friendly, particularly welcoming and kind, the lady of the house.

Leisure Family_with_children

10/10

Exceptional

29 Jul 2021

Debbie

Excellent

A lovely stay. All staff were very attentive quick and polite. The breakfast was beautiful. In the current situation thr bread could be put in 1 _2 slices in bags. The carpet maybe in time changed but overall loved it. Great atmosphere on the evenings.
Grdat

Partner