Hotel Victoria

4/10

Poor

06 May 2026

Yassin

In front of the train station.
Strange hotel rules at times.
You can hear your neighbours.

Self

10/10

Exceptional

05 May 2026

Akshay

Always great. Right outside the sbb too convenient

10/10

Exceptional

25 Apr 2026

Obiel

I would 10/10 stay at this hotel again! The included breakfast was amazing with the most polite staff! The front desk people were also very knowledgeable provided my check in promptly. The cleaning staff was incredible refilling my rooms nespresso shots and water daily! The only thing was how small the gym is, only one treadmill and dumbbells to 9kg with minimal room to exercise. So if you don’t care much about a gym then this place is incredible! Very easy access to the Basel SBB and several busses and trams.

Self

10/10

Exceptional

05 Apr 2026

Benjamaporn

Clean room, nice staffs, early luggage drop off was amazing, great location just right across the street from Basel SBB, free Basel card provided.

Partner

10/10

Exceptional

31 Mar 2026

Leticia

Perfect

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Joel

Very convenient to train station. Our stay included a Basel Transit Pass which made it very easy to connect by tram to the Viking dock. If you are staying overnight and arrive or depart by train its a great location.

10/10

Exceptional

25 Feb 2026

ANDREW

Clean and modern - a few feet from the railway station but still very quiet.

10/10

Exceptional

23 Feb 2026

Roberto

Personal amable, muy buena ubicación enfrente a la estación central de trenes y a una cuadra del Bank of Internacional Settlements

10/10

Exceptional

09 Feb 2026

Debbie

Wonderful hotel, super clean, accessible, and the breakfast was wonderful. Very close to the train station. Staff was very friendly.

Leisure Family

10/10

Exceptional

28 Jan 2026

Mathil

Clean room. Very convenient. Comfortable bed. Nice amenities.

Business

10/10

Exceptional

21 Jan 2026

shabana

Our stay was lovely at hotel Victoria, the reception staff were so kind, helpful and welcoming. Sometimes being a person of colour in Europe can be daunting but the hotel and Basel in general felt safe.

Only slight feedback I would have is for cleaning, some used plates , mugs etc were not removed or cleaned and rubbish was not taken from the room ( we have accumulated it in a bag and placed it next to the dustbin as all of it would not fit in the bin). Bed and bathroom was cleaned so that was no problem.

10/10

Exceptional

05 Jan 2026

Emily

The hotel was fantastic. It was situated in the perfect position for us, as it was very close to the train station and we spent a lot of time visiting other cities via the trains. The staff were very attentive and friendly and very helpful whenever we had any questions. They gave us a Basel card on arrival to grant us free inner-city transport and 50% discount on museums, which was a great help. The room was always kept very clean and we were very warm and comfortable there. Cannot fault our stay here, it was perfect.

Partner

10/10

Exceptional

31 Dec 2025

Simon Peter

Great staff and nice hotel. Close to train station and walking distance to many attractions. Parking was a little difficult to find (within the train station underground structure) but was convenient. Would happily stay again

Leisure Family

8/10

Excellent

28 Dec 2025

MARIAGINA

Breakfast is good but it’s the same everyday
If they change it every 2 days that would be a great option
The place is a good access to train station just in front of the hotel u can save taxi fare and very convenient
I’m satisfied with my stay and would recommend this hotel

Leisure Partner

8/10

Excellent

25 Dec 2025

Anne

I would have given 5 stars and rated it excellent except our room was super warm and we could not adjust temperature ( it was winter time). Secondly and more importantly, our room was right on the square and the trams rail lines ran right out our window. It was difficult to get a good nights sleep. However, the staff was kind, super helpful and accommodated us with our luggage when we arrived early. The room was very nice with good space and amenities. Just rough being on the noisy train station square.

Leisure Partner

6/10

Pleasant

16 Dec 2025

Ayleen

You can’t beat the location; it’s super close to the train station, the river, and the Christmas markets. The staff weren’t super friendly on arrival. We sat outside on the patio on arrival (waiting less than 15 min for our check in time) and staff told us we couldn’t sit there (all the tables were literally empty). The room was nice and spacious, but the restroom was sooo moldy (you could smell it). We stayed for one night and that was enough.

Leisure Family

10/10

Exceptional

15 Dec 2025

Honi

Location was great! It was close to everything we needed and wanted to see. The staff were welcoming when we arrived, helpful storing our luggage and calling a taxi when we were ready to leave. The food was good and the breakfast buffet was excellent.

10/10

Exceptional

10 Nov 2025

EDSEL

The room was perfect for our needs. The staff understood our travel plans and worked with us to accommodate them. Very professional and top drawer all the way. I would recommend this as a great option for any travelers in Basel.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Steve

Very clean, staff very good. Zero train noise.

8/10

Excellent

29 Oct 2025

Gill

Good service at the front desk. Room was quiet and comfortable although very warm. Was charged for something additionally on my credit card when we paid the city rate in cash and didn’t use any other services in the hotel. Area directly around the hotel was a bit scary with really over confident begging.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Rajat

Very good overall and convenient location

Business

10/10

Exceptional

13 Oct 2025

R

Very good room with comfortable bed.

Leisure Family

10/10

Exceptional

12 Oct 2025

Mikako

Super conveniently located. Great service.

Leisure Friends

10/10

Exceptional

03 Oct 2025

Jane

The young man who checked us in was very professional, helpful, kind, and accommodating. The location of this hotel was also very convenient, a minute away from the trams. Would highly recommend staying here.

Leisure Partner

8/10

Excellent

30 Aug 2025

Diego

You cannot beat a better location in Basel. Its right next to the train station that takes you around the city and out of the city if you wish. The location has stores that will address any need you have. The breakfast they provide is excellent providing something for everyone. The gym facility is poor with no air circulation and very warm. The entrance smells of cigarette smoke which is off putting. We don’t know if it was our room but the A/C while cooling left everything musty and damp. The hotel provides a Basel pass that gets you free use of public transit in the city and discounts for your sightseeing. Lastly, the staff was great. Friendly and helpful.

Leisure Partner

10/10

Exceptional

26 Aug 2025

Shoong Chook

Super convenience hotel .

Super convenience location. Right in front of the Basel main train station. Even have a direct bus to EuroAioort Basel if needed. Supermanrt available just beside the hotel and many restaurants . Service and condition of hotel was great too

Business

10/10

Exceptional

21 Aug 2025

Mark Alan

Excellent staff, great room, great location.

Business Self

10/10

Exceptional

21 Aug 2025

Mark

Excellent staff and a great hotel, superb location.

Business Self

10/10

Exceptional

12 Aug 2025

Robin

Very good room facilities

10/10

Exceptional

30 Jul 2025

John

Excellent hotel in a very convenient location. All the staff were helpful, efficient and very friendly

Leisure

10/10

Exceptional

28 Jul 2025

Hannelore

Being near the train station, trams at front door, yet easy walk into city is always a drawcard. Comfortable rooms, great breakfast and friendly staff makes it the perfect stay for me.

10/10

Exceptional

26 Jul 2025

James

The hotel is across the street from the main train station, we got into our room early upon arrival 5 hours early after getting off a river cruise Very convenient trams 200 yards away , very good buffet breakfast.we were given free Basel cars on arrival which covers local transport and half off various attractions. Recommended

Leisure Partner

10/10

Exceptional

20 Jul 2025

Ann

Great location, right across from the train station. Room very clean and a great bathroom. The staff was very accommodating to help us with laundry even when the staff was ready to go home, the did laundry for us immediately.

Leisure Partner

8/10

Excellent

10 Jul 2025

Pablo

Good location if you need to be close to the train station. Breakfast was ok. Hotel was clean. Perfect for a 1 night stay.

Leisure Family

8/10

Excellent

05 Jul 2025

Hemal

Good clean hotel in prime location

Business Self

10/10

Exceptional

21 Jun 2025

Shoong Chook

Super convenience . Just beside the train station

Business

10/10

Exceptional

05 Jun 2025

Mellory

One night stay at the Hotel Victoria

Location is a 10, just opposite to the train station and direct bus to the airport. Staff in the reception is very helpful, especially the gentleman who assisted us to check out, who was very friendly and patiently answered our questions and also recommended us where to visit before we went to the airport. Thank you so much!

Partner

8/10

Excellent

30 May 2025

Sue

Very Convenient to train station and walking distance to many attractions . Comfortable night spent here and staff courtesy and helpful.

Partner

10/10

Exceptional

23 May 2025

Kathleen

Very clean and comfortable. And they give you a pass for all the public transportation. The trams are so easy. Right outside of the hotel door

Leisure Partner

8/10

Excellent

09 May 2025

Yoram

Good business hotel

Good business hotel next to Basel SBB. Been there for 4 nights. Room was clean and had all amenities expected from a 4 star hotel. Structure of the building is a bit odd. You need to take two elevators and navigate some interconnected buildings.

Business

8/10

Excellent

21 Apr 2025

Karen

Close to train and tram. Bathtub was hard to get in and out of. Too high.

Leisure Family

4/10

Poor

23 Mar 2025

Daniel

Never ever again Basel.

Starting with the good points. It’s very close to the SBB train station. Now the bad. It’s crazy noisy. I was in room 126 and every morning delivery trucks turned up at 4 AM right outside my window. Avoid. When I complained was told we are busy. Good for them. No kettle in the room, told they are illegal 🙄 and to make coffee flavoured tea using the coffee machine. So had to go to Starbucks for tea at £4 a pop. Shower is lukewarm - horrible. Rooms are tiny bathroom claustrophobic. Checking out they couldn’t print a receipt 🙄.

Business

8/10

Excellent

18 Mar 2025

Ryan

stayed in the new wing of the hotel which was away from the Main Street. The hotel ceiling was rather low though. Room was clean and quite spacious. Breakfast was great.

Business Self

8/10

Excellent

28 Feb 2025

Nina Louise

Excellent location with lots within walking or easily accessible using the trams/buses. Helpful and friendly staff, clean and comfortable. A great base for exploring Basal.

Leisure Self

8/10

Excellent

24 Feb 2025

Laura

Excellent staff at check-in. Helpful with suggestions. Cleaning staff was a bit inconsistent with replenishing cups, towels, tea, sugar etc. Very small fridge in room but it was not very cold. No microwave. Comfortable bed with warm duvets. Very close to train station and trams. East to get around without car. Confirmed hotel stay alllows free transit within Basel. Does have a very expensive breakfast but we opted to do our own. Only surprise was a city tax of 4 CHF per person per day charged at check out. Overall, very good hotel and amenities.

Leisure Family

8/10

Excellent

23 Feb 2025

Dieter N

Prefer main hotel to Ressidence

Leisure Family

10/10

Exceptional

15 Feb 2025

Jamie

The staff onsite are very helpful.

Business Friends

10/10

Exceptional

26 Jan 2025

tim

Lovely hotel very convenient for train station

Leisure Friends

10/10

Exceptional

14 Jan 2025

kerri

Convince to transport

4/10

Poor

12 Jan 2025

Josephus

Fridge was broken. When i mentioned this they said its just for complementary water it was not a mini bar so its fine! They refused to replace it

Business Self

10/10

Exceptional

24 Dec 2024

Linda

Conveniently located directly across from the train station. Our stay included complimentary passes to public transportation, with stops for the tram and bus just outside the hotel. Plenty of restaurants and shopping within walking distance.

The staff was incredibly helpful and the room was perfect for the two of us, with very comfortable beds and pillows. We thoroughly enjoyed our stay and will come back if we find ourselves in Basel again.

Leisure Partner

10/10

Exceptional

18 Dec 2024

Lawrence R

The bed and pillows were very comfortable, the location was ideal for our needs. The staff was friendly and helpful. The Basel Card they provided was very useful.

Leisure Partner

10/10

Exceptional

09 Dec 2024

James

Clean, comfortable, very close to Basel train station and the main tram line stop. Bed was very comfortable and the shower was big with great water pressure. Front desk staff was friendly and welcoming. Would definitely stay here again.

Leisure Partner

8/10

Excellent

09 Dec 2024

carlos

Basel for the Christmas markets

Went to Basel for the christmas markets; location is perfect across the stress from the main train station ; many trams and buses there also; went to various cities for their markets and the location was made this easy ; room is basic for europe; sink not that large but adequate ; the breakfast was also basic not a large assortment but had enough choices.; room was quiet; staff was courteous.

Partner

10/10

Exceptional

08 Dec 2024

Simone

The front desk staff were amazing!

10/10

Exceptional

25 Nov 2024

Susan

The staff was amazing and went out of their way to set up up to go the Alps when our tour was cancelled. It was a beautiful hotel across the street from the train station and walkable to many restaurants and shopping.

Leisure Partner

10/10

Exceptional

20 Nov 2024

Mada

Sitting right across from the train station and major tram stops, this elegant hotel is remarkably quiet, beautifully furnished with an attentive and friendly staff. I loved staying there.

Leisure Self

8/10

Excellent

16 Nov 2024

Ken

Excellent location

Hotel is right in front of Basel SBB station. With Coop and Migro just right around the corner. Nice hotel to stay in.

Partner

10/10

Exceptional

05 Nov 2024

Diana

Beautiful hotel! Literally across from the train station, so convenient for people traveling by train. The area around the hotel isn’t the most beautiful, but it felt safe, and overall much nicer than train stations in many other large cities. Would definitely stay here again!

Leisure Family

10/10

Exceptional

22 Oct 2024

Ionut

I would recommend this hotel

Stayed for 2 nights in transit, location very good, connections to everywhere. Clean room and a very comfy bed.

Friends_and_family Family

10/10

Exceptional

20 Oct 2024

Yok Teng

Everything is awesome and the price is really value for money

Leisure Family

8/10

Excellent

13 Oct 2024

Ken

Nice hotel

Very convience. Just beside main train station and Coops/ migros. Great service and breakfast. However room rates can be on a high side during peak season.

Business

10/10

Exceptional

10 Oct 2024

Karen

Great breakfast. Right across from train station , back facing room is MUCH quieter of course. Super friendly, kind and helpful staff. 2nd time staying.

Leisure Family

10/10

Exceptional

28 Sep 2024

OVIDIU

Very clean, friendly staff

Leisure Family

10/10

Exceptional

22 Sep 2024

Mercy

Recommended place to stay. Walk out the hotel and there's shops, train, bus. Everything you need is within the hotel

Leisure Friends

10/10

Exceptional

21 Sep 2024

GLORIA

Staff are helpful. Near train station and tram.

Leisure

10/10

Exceptional

19 Aug 2024

Joe

The Hotel Victoria is ideal when traveling via train, trolly or bus as it is directly across the street from the main transportation center. The room was clean, quiet and the bed was comfortable. It is withing walking distance of food and shopping.

Leisure Family

10/10

Exceptional

17 Aug 2024

Thomas

Great hotel, with wonderful service, across the street from the Basel train station, with a delicious breakfast. Would recommend for all travelers.

Partner

10/10

Exceptional

09 Aug 2024

carmina

The Front Desk Manager, Herr Fraser Currie, has been exceedingly professional, resourceful, helpful, and focused on solving all of the many issues I asked for his assistance for. Danke, Here Currie!

Leisure

10/10

Exceptional

29 Jul 2024

Sue Ann

Great location for train travel.

Leisure Partner

10/10

Exceptional

28 Jul 2024

Gregory

One of the most convienent amd excellent hotels for Basel and the surrounding region. Access to bus, tram, and the EU train system within a 2 minite walk.
Basel is a great city abd the Victoria hotel really gave us everthing we wanted. Incredible staff, wonderful rooms and am amazing breakfast wvery day set us up for a memorable stay.

Business_and_leisure Partner

10/10

Exceptional

24 Jul 2024

Neil

Very good central hotel

10/10

Exceptional

23 Jul 2024

Verified traveler

Easy access from the airport and station

Helpful front desk staff delivered excellent service.

10/10

Exceptional

16 Jul 2024

Ursula

Perfect!

Loved it. The location is perfect right opposite the main train station. Trams outside the front door.
Lovely clean & comfortable toom.
The staff are super friendly & helpful, a credit to the hotel. Great breakfast with lots of choice. Will definitely stay there again, when next in Basel.

Friends_and_family Family

10/10

Exceptional

14 Jul 2024

George

Wonderful hotel in Basel

Well maintained hotel with spacious room and full hotel amenities. Walk across to Basel SBB train station. Easy access to trams and buses.

Partner

10/10

Exceptional

30 Jun 2024

Denise

Helpful staff!

8/10

Excellent

16 Jun 2024

John

Location is great

Leisure Partner

8/10

Excellent

12 Jun 2024

Frank

Great location next to Basel Central Station; comfortable rooms and copious breakfast buffet

Business

10/10

Exceptional

01 Jun 2024

Bertha

Excelent staff

Leisure Family

10/10

Exceptional

28 May 2024

Verified traveler

One night while traveling. Room was spacious, clean and comfortable. Very close to train station and bus to airport. Staff was friendly and helpful.

Self

2/10

Poor

25 May 2024

Fatmah

Room design is nice. Customer service is very weak. The cleaning of the toilet is extremely poor although i asked to clean properly but still poor. Water shower is broke. Took my personal towel and when i raised it they responded with poor professionalism till i mentioned i need the manager answer and 2 days later they found it! Wouldn’t recommend.

Business

10/10

Exceptional

15 May 2024

RU

I have been in Victoria hotel 3 times. I do like the location near to the main station. The staffs are very helpful on luggage deposit even though I came early before the Check In time. They also helped to provide the electric adapter and tape to fix the broken wheel of the luggage. I strongly recommend this hotel in Basel.

Business_and_leisure Family

8/10

Excellent

11 May 2024

Nancy

Wonderful hotel that’s conveniently across the street from Basel’s central train station. Very friendly and helpful staff. Highly recommend.

Leisure

10/10

Exceptional

09 May 2024

Verified traveler

Everyone was so nice and helpful. We loved our room

Partner

10/10

Exceptional

09 May 2024

Deborah

All wonderful!

10/10

Exceptional

28 Apr 2024

CARLOS

Safe area and good location

Leisure Partner

4/10

Poor

17 Apr 2024

Rohan

Too noisy to sleep!

Extremely noisy from trams, trains, wind.

For an expensive hotel I expect sound insulation.

Failed in its basic function as a place to sleep. Smart, clean good service, but if you can't sleep its not relevant,

Business

10/10

Exceptional

08 Apr 2024

Susan

Would return!

Great stay. Very comfortable and well located hotel.

Friends_and_family Family

8/10

Excellent

08 Apr 2024

Sabina

We enjoyed it

The hotel looks good, not a new, but clean and comfortable. I don't know anything about the breakfast, we decided not to order it. The staff is very friendly and helpful. Cleaning is every day. Very good sound isolation, the place is next to the central railway and bus station.

Partner

10/10

Exceptional

24 Mar 2024

John

Convenient location to the train station and trams. Excellent rooms - clean spacious and comfortable. Highly recommend for a stay

Leisure Family_with_children

10/10

Exceptional

05 Mar 2024

Andrew

Central location and quality of the accommodation

Leisure Partner

10/10

Exceptional

05 Mar 2024

Alaine

Our concierge Fraser was very accommodating. I’m very happy with their service. This hotel is perfect! Basel SBB was just right across the property so eventhough we woke up late for our trip, we still made it on time😁 would’ve loved to have stayed longer because I really loved our room but sadly we had to go. I most definitely recommend this property!

Leisure Partner

10/10

Exceptional

03 Mar 2024

Alejandro

central location and confortable

Very nice hotel close to the train station and city centre , very clean room and comfortable bed , the bar/bistro has nice food and they serve very good breakfast !!

Partner

10/10

Exceptional

13 Jan 2024

torin

!

Business Self

10/10

Exceptional

30 Dec 2023

karen

Next to Basel SBB. Reception staff very friendly and efficient. Spacious clean room and the bed is so comfortable! Location very convenient with lots of dining options, large supermarket, shopping district and a marketplace. Highly recommended!

Leisure Family

10/10

Exceptional

18 Dec 2023

David

All round happy.

Two day stay whilst on a rail journey from Budapest to UK. Hotel staff very friendly and informative. Quality of food was excellent and well served. Very convenient location for transport links.

Partner

6/10

Pleasant

09 Dec 2023

Nicholas

The heater is not working. If the heater is working, then the rating will be higher

Partner

10/10

Exceptional

03 Dec 2023

Nicole

Close to train station