Hotel Soleil Pacifico

8/10

Excellent

09 Jul 2026

Maricruz

The staff was amazing. They were super helpful and super sweet.

Family_with_children

6/10

Pleasant

03 Jul 2026

MARTA

Muy cerca de la playa. Las piscinas muy bonitas y grandes.

Family_with_children

10/10

Exceptional

14 Jun 2026

Evelyn

Muy buena atencion y muy buen show, comida excelente.

Family_with_children

2/10

Poor

11 Jun 2026

Cristy

When I got the Hotel I couldn’t get my room because it was for 2 people when I went to the website there was for 4 people I cancel the room and get another one, the hotel don’t want to refund my money for the one I never get the service.😔 so sad!

Family

10/10

Exceptional

08 Jun 2026

ursula

Excellent services I took my massage giver her 10 of 10 starts

10/10

Exceptional

02 Jun 2026

Mynor

Quite expensive for Guatemala but nice place. Pool was under construction.

Partner

10/10

Exceptional

01 Jun 2026

Sabrina

Had a great time

6/10

Pleasant

31 May 2026

Tom

Tired old resort that ownership is finally putting a lot of money in. Great for families with all of the water amenities.

Partner

10/10

Exceptional

22 May 2026

Laura

The staff were amazing. I speak very little Spanish and struggled with a language barrier. However, the staff were gracious and accommodating making me feel welcomed and safe. Truly a great experience.

Self

8/10

Excellent

11 May 2026

Adriana

Considerar que los platos a la carta son bastante elevados si no se lleva el plan all inclusive, por todo lo demás , muy bien todo

Family_with_children

6/10

Pleasant

27 Apr 2026

Julio

El precio es demasiado elevado, me tocó pagar extra al llegar y con lo que pagué yo normalmente voy a decameron y 3 días

Family_with_children

10/10

Exceptional

27 Apr 2026

Marisa

Clean Room, Nice Food

Family_with_children

10/10

Exceptional

07 Apr 2026

Walter

Beautiful place definitely we gonna come back next trip back to Guatemala

Family_with_children

8/10

Excellent

27 Feb 2026

PABLO

Food and service great. The buildings are a little old but clean. Probably the renovation they are doing now will help to make it more confortable.

4/10

Poor

09 Feb 2026

Ana

The outside from the room is great ! But the room needs a bit more amenities like microwave , coffee maker, fridge and better beds , closets door need repairs as well .
Honestly I expected better rooms we heard from people around the area this hotel was the best of the best and my expectations ware high . They really need to work on those details to make a better stay for customers

Business_and_leisure Family_with_children

10/10

Exceptional

05 Jan 2026

Jimmy

Family and I love this place hopefully we go back again soon very friendly people n good delicious food

Leisure Family_with_children

8/10

Excellent

30 Oct 2025

Israel

Breakfast was very good. Did not do bar.

Friends_and_family Family

4/10

Poor

01 Oct 2025

Yanira

NA

Leisure Family

10/10

Exceptional

24 Sep 2025

Jorge

Great customer service!

Leisure Family

4/10

Poor

15 Sep 2025

JULIA ENRIQUETA

Terribly expensive for what you get. All inclusive was a complete joke and a huge rip off!! We left a day early even though we paid for another night. Could not wait to leave.

Food was less than average at best.

Leisure Family

10/10

Exceptional

07 Sep 2025

Azahea

Great priperty brst kn Puert San Jose. Competitive pricing, clean areas throughout, great housekeeping amd staff. Great amenities all around with theatre, bar, pools and kiddie area and beach access.

Leisure Partner

4/10

Poor

04 Sep 2025

Leonel

The personnel is excellent. They are very polite and hospitable. The pool has mold all over. In general the pool shape really bad. It needs to be remodeled. The dinner buffet is horrible. It tasted like food I can make at home, not like the food a professional chef cooked, which a resort of this category should have. Very mediocre food. I’d give this place a 2.5 star resort, maybe a 3.0 star really pushing it. But never a 4 star like they preaume to be

Leisure Family

10/10

Exceptional

03 Sep 2025

Azahea

Beautiful high end property with friendly staff.

Leisure Friends

10/10

Exceptional

31 Aug 2025

carlos

That the pool closest to the beach, closed early

Business_and_leisure Self

8/10

Excellent

23 Aug 2025

Samuel

I think they can improve the staff

Business_and_leisure Family

10/10

Exceptional

28 Jul 2025

Carmen

If you have kids it’s the perfect place ! Private beach amazing

Leisure Family_with_children

10/10

Exceptional

30 Jun 2025

Lilian

areas
es espectacular

Business_and_leisure Family_with_children

4/10

Poor

22 Jun 2025

Selvin

Front desk very slow, it takes too long to check in and check out also very slow, front desk personal didn’t offer any promotions any deals, restaurant for lunch took almost an hour after ordering our food.

Leisure Family_with_children

10/10

Exceptional

23 May 2025

Mario

Excellent service. Love the food, the facilities. We had a great time!

Leisure Family

10/10

Exceptional

23 Apr 2025

Alejandro

It was great nothing to complain about

Leisure Family

10/10

Exceptional

19 Mar 2025

Stephen

Nice place to relax - Several good pools - Decent breakfast - On the beach - Not many beach chairs - Decent restaurant - Nice big rooms

Leisure Family

10/10

Exceptional

15 Feb 2025

Heidy

This hotel is huge , very nice palm trees

Partner

8/10

Excellent

10 Feb 2025

veronica

The resort was really nice the swimming pool really nice too the food excellent . But l had some inconveniences with my booking. The customer service awful they give. Really hard time with the booking and breakfast included. They didn’t had the information in the computer and they refused to give me my breakfast included. Bad customer service the sheets in the bed were clean but the skirt look nasty . Ho edtly l will come back to that resort.

Leisure Friends

10/10

Exceptional

31 Jan 2025

Hilce

Our overall experience was great! We absolutely enjoyed the natural beauty of the property. We did not feel safe outside of the hotel area.

Leisure Family

2/10

Poor

21 Dec 2024

Bessie

Outdated rooms, rude servers, poor food options

I was here 10 years ago and nothing has changed, so it all feels and looks so outdated. The rooms have outdated fans that sound like it's about to fall off, old beds, poor bathroom lighting, broken door handles, hard to open sliding door to patio, etc. The restaurant menu also outdated, food was just OKAY, they should add new dishes and desserts. Poolside bars were mostly closed, when opened they lacked water and ice. The servers were unfriendly, had to ask several times for drinks and always got an attitude or just ignored all together. I booked a massage, but the masseuse was a no show after waiting 15 minutes, 30mins to get a refund for that. I was then approached by one of their \"club med\" like sales person, said I would get a \"free\" room for a night in one of their hotels if I listened to their sales pitch for 20mins, which I did and they had me running around to get the \"free\" room voucher, which ended up not being \"free\". You actually have to pay $54 and it comes with several rules and regulations on how and when you get to use it making difficult for you to actually use. Needless to say, this was not a great visit to this resort, won't be coming back. I would recommend Oceana resort near the same area, much more modern, cleaner, friendly staff and great food and atmosphere.

Friends_and_family Family

10/10

Exceptional

11 Dec 2024

Ana

I likes everything in here.

Leisure Partner

10/10

Exceptional

02 Nov 2024

Miguel

Nace Resort

Leisure

6/10

Pleasant

16 Oct 2024

Vilma

Facilities are old and need to be updated. Beach was dirty, food choices are poor and need more mariscos in the menu. Resort is overpriced.

Leisure Family

6/10

Pleasant

14 Oct 2024

Adrian

All activities are convenient

2/10

Poor

27 Sep 2024

Jackeline

The resort looked like at one time it might have been great. It's run down, the food was terrible, pool dirty and jacuzzi had cold water. The beach was dirty and limited seating. The restaurant meal package was not explaines. However, would not have been worth it. The patio had no furniture to enjoy it. Would not recommend or return.

Leisure Family

8/10

Excellent

19 Aug 2024

Oscar

Personal was so kind

Leisure Family_with_children

10/10

Exceptional

01 May 2024

Ileana

A little bit old, pool with a lot of chemicals… my son’s pool shirt got yellow! For the rest, good according to price

Leisure Family

10/10

Exceptional

18 Apr 2024

Alicia

We had a great experience! The property was very clean and extremely well kept.
The staff was amazing! I recommend it.

Leisure Family

2/10

Poor

04 Apr 2024

Luis

Not what we expected - loose tile pool dirty etc.

2/10

Poor

20 Mar 2024

Claudia

Didn’t like the service, food was not good and overpriced.

Friends_and_family Family

2/10

Poor

04 Mar 2024

John

NOT

Leisure Family

2/10

Poor

27 Feb 2024

Maria

Just a bad experience,bad food, bad service and the rooms real bad

Leisure Partner

2/10

Poor

09 Feb 2024

Henry

The people are not helpful I booked all inclusive and had to pay for drinks and food, the people at the bar did not know how to fix drinks terrible place for an all inclusive. I do not recommend this place.

Leisure Family

6/10

Pleasant

02 Feb 2024

Jessica

Average place. Average customer service.

Friends_and_family Family

6/10

Pleasant

17 Jan 2024

Carlos

The hotel needs to reinvest in key facilities. Example the pool itself the tiles are falling apart, the tiles around the pool had a film of dirt, the beach is dirty and it needs to be cleaned and the rooms definitely need to be remodeled and cleaned better.

Leisure Partner

4/10

Poor

04 Sep 2023

David

I would not waste your time or money on this place, terrible service, could not get a cup of coffee., ignored by the staff, no water in tbe room.

Leisure Partner

10/10

Exceptional

08 Aug 2023

Mayra

The Beach very nice we don’t like the pool’s

Leisure Partner

6/10

Pleasant

08 Jul 2023

Chelsey

They charged a beach towel someone took while we were in the pool and the staff took our personal towel from the room. Expensive and rundown place

Leisure Family_with_children

8/10

Excellent

29 May 2023

Lucy

Lil piece of paradise

2/10

Poor

18 Mar 2023

HYOUNG KEUN

Food (ceviche) terrible

Leisure Family

6/10

Pleasant

15 Mar 2023

Telma

It was ok , it didnt meet my expectations

Leisure Family

6/10

Pleasant

13 Mar 2023

DIANA

The bathroom near the snack area was soiled... Disgusting!. They should keep it clean. The pool by the hotel was closed for renovation, only the pools at the beach club were open. They should have made renovations before the busy season... it was full and Hotel guests did not have the option to use the closer pool, only the ones also open to day-pass visitors.

They had newer staff at check in, and it took a long time in the lobby to check us in at 3:00 p.m.

Family_with_children

10/10

Exceptional

09 Jan 2023

Genesis

It’s was great they have amazing activities n shows

Pet

2/10

Poor

26 Dec 2022

Jose

Bad customer service from staff, under staff, too crowded, wouldn’t recommend

Leisure Friends

10/10

Exceptional

28 Nov 2022

Daniel

Very nice hotel, clean rooms, friendly staff, the only thing was the air condition machine seems it would need service or change as it didn´t cool as it should, also if you need to get out of parking it´s difficult as you need to get your parking ticket stamp by hotel and there are a lot of queues at lobby.

Friends_and_family Family

4/10

Poor

08 Sep 2022

Evelyn

I liked the pool and plantation areas. The beach was very dirty full of garbage. The hotel room was clean but need major renovation. The ac made noise all night. Hotel is in 3 star category. All inclusive food was ok, but not worth $65 additional. Your website should not categorize this as all inclusive, since it is additional charge. I misunderstood and had to extra $65 per person.

Leisure Family

6/10

Pleasant

07 Sep 2022

imelda

Was ok , but need renovation .

Leisure Family

8/10

Excellent

18 Aug 2022

kathy

Make sure to take mosquitoe repellent. Not enough lights in second pool area. Dinning closes early take snacks slides not open unless guests ask for it

Leisure Family_with_children

10/10

Exceptional

09 Jul 2022

Flor de Maria

Better oillows but in general very good

Leisure Family_with_children

10/10

Exceptional

26 Dec 2021

Sergio

The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting here.

Leisure Family

6/10

Pleasant

24 Dec 2021

Mark

Misleading Room Features

They offered “Free WiFi” but it did not work. They told us it would be fixed soon, but it was not and they told us only in the Lobby it works. For a tourist that requires WiFi for business needs, it’s most important. There is no fridge or microwave in our room. Contacting the lobby takes a long time because there’s not enough staff. Other than that, the location, pool, and breakfast was good

Friends_and_family Family

8/10

Excellent

18 Dec 2021

Gloria

We liked all the amenities but we didn't like the customer service provided in general even in the restaurants area.

Leisure Partner

10/10

Exceptional

11 Oct 2021

Farah Jimena

Es un hotel muy amplio y lleno de naturaleza!

Leisure Family

8/10

Excellent

20 Aug 2021

Daniel

Room service: Food was excellent. Roon service was timely and friendly

10/10

Exceptional

03 Jul 2021

Verified traveler

It was super clean. Staff was very helpful and friendly. The whole place is beautiful

Leisure Family

4/10

Poor

09 Jun 2021

Verified traveler

Facility has such potential. You can tell they fell behind the maintenance during the pandemic. Pool tiles were coming up left and right. Pull out bed was broken to pieces. Staff were great though and kept the Pina Coladas flowing!

Leisure Family_with_children

2/10

Poor

09 May 2021

Verified traveler

View

Leisure Family

8/10

Excellent

22 Apr 2021

Daniel

Fantastic stay

Fantastic stay

Partner

8/10

Excellent

20 Apr 2021

Verified traveler

Guatemala Pacific

It is a very nice place for being in the middle of nowhere, the beach was nice. the food was good, rooms comfortable.

Partner

8/10

Excellent

19 Apr 2021

Humberto

Great ammenites

This hotel's pool are is very nice. Enjoyed the stay

Friends_and_family Family

4/10

Poor

17 Apr 2021

Verified traveler

We really like the pools and the outdoor areas, but the staff, service, and food are far from our expectations.
The location is not good either, far away from the town
The worst was the staff, the food was very expensive, but the quality is low for the price, and they spent 40 minutos serving our breakfast....really bad.

Leisure Family_with_children

10/10

Exceptional

20 Mar 2021

Verified traveler

Pretty amazing place to stay and enjoy the hot weather of Guatemala. A place to enjoy vacations with family. Very kid friendly and the food it’s ok.

Friends_and_family Family_with_children

2/10

Poor

13 Mar 2021

Verified traveler

Para empezar nos robaron como dos veces nuestras pertenencias incluyendo sandalias y ropa afemas cuando ya nos íbamos nos dijeron que teníamos que pagar por chamarras porque estaban sucias obviamente Tenemos dos niños como no van a estar sucia las chamarras acaso debíamos dejarlas intactas nos cobraron Q300 demás la gente que trabaja ahí es demasiado lenta tanto en recepción como en el restaurante al menos en el restaurante del servicio es bueno pero los precios son excesivamente caros y la gente es demasiado lenta sin embargo es buena comida las piscinas no están en buenas condiciones se ven un poco viejas en recepción cuando fuimos a hacer el check out Nos pidieron un carnet de toallas como si yo no se las fuera a robar y tuvimos que volver caminando como 20 minutos para entregarlas Ya que las teníamos en el cuarto algo totalmente sin sentido ...

Friends_and_family Family

6/10

Pleasant

25 Jan 2021

Verified traveler

AAAA+

Not bad not good......outside in great but building and rooms show their age.

Partner

10/10

Exceptional

21 Jan 2021

Hugo

Cleaning,staff and the place is so nice that we have lots to fun to do.

Leisure Family

2/10

Poor

18 Jan 2021

Verified traveler

Fue la peor experiencia en Soleil, nuestro cuarto tenia un fuga de agua que reportamos desde las 10 pm y que terminaron de arreglar a las 11:30 pm después cuando estaba lavándome los dientes empezó a salir aguas negras, pedimos cambio de cuarto y se negaron a dárnoslo y lo único que nos ofrecieron fue un late check out lo cual no nos servía de nada ya que lo único que queriamos era irnos hablamos con el gerente y no solucionaron nada pésimo servicio

Leisure Partner

6/10

Pleasant

29 Nov 2020

Jose

The hotel was good. unfortunately, the facilities are dated and with obvious lack of maintenance.

Friends_and_family Family

6/10

Pleasant

09 Nov 2020

hal

Good for weekends or short stays-which is the main purpose of the hotel. We needed a place to stay for a week due to work. As a result of Covid19 room cleaning was done upon request. Laundry service was on time, no issues, and had to be collected at the lobby.

Had breakfast everyday at 7am, never tried any other meal. Fruits most of the times were a bit underripe or not sweet. Eggs a la carte or central American breakfast were always available.

Gardens are kept clean and tidy all the time, but the gardener usually started at 5am to blow the leaves-get some earplugs.

Music entertainment on weekends until late at night, so either join or get earplugs.

Business

8/10

Excellent

28 Sep 2020

Amber

It was beautiful. The pool was really nice albeit very warm from the sun. The pool has a swim up bar which was awesome but the drinks are expensive. I liked the ceviche that I ordered from the menu but the buffet was $30 and it wasn’t good. Also I was sad because Expedia advertised the location as having two jacuzzi’s but when I arrived one had cold water and the other was drained when I asked the front desk if they can heat up the water they said no. Bummer.

Leisure Partner

8/10

Excellent

28 Nov 2019

Daniel

Los felicito por el excelente desayuno, accesibilidad para silla de ruedas y carruaje para BB, dispensadores de Agua caliente que tambien use para preparar el biberón de mi BB y las habitaciones estaban espectaculares y muy limpias, además la atención del personal también fue excelente.

Sin embargo no me gusto que las camas de playa tuvieran en tan mal estado los colchones, tampoco me gusto que habiendo tanto personal de mantenimiento hubieran partes de los caminamientos y áreas comunes con tantas hojas hojas secas. El menú de restaurante me parecio muy bien, pero me hubiera gustado que hubiera un menu diferente para la cena con algo más tradicional, pues tuve que salir del hotel a cenar a otro lugar ya que el menu que me ofrecieron fue el mismo del almuerzo y como ultima recomendación deberían de prohibir que la gente ingrese a las instalaciones de las habitaciones con ropa mojada, pues el piso de los elevadores estaba muy sucio de lodo por la misma gente que ingresa sin haberse secado completamente y eso que habían suficientes toallas en cada habitación para secarse bien al salir de la piscina.

Leisure Family_with_children

8/10

Excellent

26 Nov 2019

Verified traveler

The furniture is very old. The room doesn't feel comfortable.

Friends_and_family Partner

10/10

Exceptional

26 Sep 2019

mariana

Excelent

Excelent

8/10

Excellent

09 Sep 2019

Verified traveler

It is a good option at this beach; however, at least a bottle of water, or coffeemaker in the room would be nice.

Leisure Family_with_children

6/10

Pleasant

03 Sep 2019

Verified traveler

we enjoyed that small water park area for the kids. the pool closest to us was not cleaned initially; we did not have a washer/dryer unit in the bungalow. Our dishwasher was not attached to the counter and we would have to make sure that when we opened the door, the trays would not handle spill its contents to the floor. the staff did not clean the kitchen at all which was very different than any other place we have stayed. the hot tub in the back needed to always be drained and cleaned. there was no filter.

Leisure Family_with_children

10/10

Exceptional

07 Aug 2019

Verified traveler

Todo muy bonito habitaciónes amplias y cómodas , atención excelente .

Leisure Partner

10/10

Exceptional

23 Jul 2019

Marisol

Grea family place

Great place

Friends

2/10

Poor

13 Jun 2019

mirna a

The people at the front desk we kind a rude the gu

Nobody ever speak good English service was kind a rude A lot of Miskitos mosquitoes The people at the front desk we kind a rude the guys

10/10

Exceptional

29 May 2019

Simmons

You have to wear wrist arm bands. I do not lije this because its a private entry point with Secutity to come on to the property. I do not like the beach its ERODED. When you approach you come to the edge. Its good for young people who can run down the embankment onto the beach BUT NOT GOOD FOR OLDER PEOPLE...they will have difficulty running down to get to the beach and a hard time climbing back up to get to the top.

Friends_and_family Family

10/10

Exceptional

07 Mar 2019

Verified traveler

Great customer service, very clean, employees greeted you, safe.

8/10

Excellent

03 Feb 2019

Verified traveler

Nice pools and beach and outdoor facilities which is what you go there for. The rooms arent great but adequate and you wont spend much time in them. The food and booze is typical all incusive decent. The staff is nice. If you are needing somerhing extra or special a well placed tip will not hurt ;). Had a great time renting a four wheeler on beach and driving it to a the little restaurants up the beach.20 bucks an hour best deal there :)

6/10

Pleasant

27 Oct 2018

Mathieu

Elevator was broken for the whole duration of our stay and we found out there was almost nobody staying on the property during the week. Still, we were given a room on the 4th floor.

Due to lack of guests, many services and activities are not offered on weekdays (massage, poolside animation, tobogan, etc.)

8/10

Excellent

29 Sep 2018

William

Place is quiet peaceful, the down side is you can’t access the beach after 6pm , and the kids pool and slides only are open on weekends

8/10

Excellent

12 Sep 2018

Ro

Nice hotel, close to the beach. Maybe to expensive?

8/10

Excellent

20 Aug 2018

Carmen

I have visited Soleil Pacifico for years but I found the customer service to be lacking. During dinner I had to find myself chasing the wait staff for service. Also more of a variety of food should be given.

10/10

Exceptional

20 Aug 2018

rigoberto

Awesome

The people, the service,the place is amazing