James
Basically a nice hotel but a few details need attention: spacious room but heating totally inadequate and had to borrow an additional heater from reception. Room was very cold when we checked in. Need to ditch the paper cups in bathroom and replace with proper glasses. Lack of furniture in room and clothes storage space very limited. Why no wardrobe? Service in restaurant for New Year's Eve dinner was ridiculously slow. Meal took 3 hours! There's no excuse for this, especially as it was a set menu. On checkout, was charged for breakfast, which had to be removed from the bill as we did not have breakfast on any of the days which we stayed. This was because breakfast service was only between 8 - 10 am, far too early to stop serving when one is on holiday. These small but important details would prevent us from staying again, which is a shame as the hotel is potentially very pleasant and is in a convenient location.
