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Castaway Norfolk Island

Norfolk Island · Norfolk Island

Burnt PineView location

8.6/10Excellent12 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort10.0/1010.0
Condition8.0/108.0
Neighborhood10.0/1010.0
Amenities8.0/108.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Castaway Norfolk Island

With a stay at Castaway Norfolk Island in Norfolk Island, you'll be within a 5-minute drive of Queen Victoria's Garden and Bounty Folk Museum. This hotel is 1 mi (1.6 km) from The Old Watermill and 1.3 mi (2 km) from Norfolk Island Botanic Garden.

Stay in one of 20 guestrooms featuring LCD televisions. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Featured amenities include luggage storage, laundry facilities, and a library.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Childcare
Banquet facilities

Check-in and check-out

Check-in from 8:00 AM
Check-in until 5:00 PM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No elevators No front desk Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. There is no front desk at this property. This property doesn't offer after-hours check-in. The host will greet guests on arrival. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for continental breakfast: approximately AUD 25.00 per person

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Queen Victoria's Garden 0.6 km / 0.4 mi
Bounty Folk Museum 1.3 km / 0.8 mi
The Old Watermill 1.6 km / 1 mi
Norfolk Island Botanic Garden 2.1 km / 1.3 mi
Cascade Reserve 2.4 km / 1.5 mi
All Saints Church 2.5 km / 1.6 mi
Kingston and Arthur's Vale Historic Area 2.6 km / 1.6 mi
Royal Engineer's Office, Guard House & Pier Store 2.6 km / 1.6 mi
Ball Bay Reserve 2.7 km / 1.7 mi
Cockpit Waterfall 2.8 km / 1.7 mi
Slaughter Bay 2.8 km / 1.7 mi
Kingston Jetty 2.8 km / 1.7 mi
Old Military Barracks 2.8 km / 1.8 mi
HMS Sirius Museum 2.9 km / 1.8 mi
No 10 Quality Row 2.9 km / 1.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about Castaway Norfolk Island

8.6
Excellent
12 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
10.0 /10
Condition
8.0 /10
Neighborhood
10.0 /10
Amenities
8.0 /10
12 reviews shown
6/10
Pleasant
30 Mar 2026
Bruce
Great location to the town, lovely having the brewery with the large deck to have a drink on whilst taking in the view. Downside for us was our bathroom impossible to have a shower without the bathroom being saturated - believe me we tried everything - could do with a shower screen.
Friends
10/10
Exceptional
07 Jan 2025
marie
I just believe the hotel could use an upgrade. My room still had a shower curtain. The view from my room was a boat. I am happy with all the staff.
Leisure Family
6/10
Pleasant
26 Mar 2024
Cheryl Ann
Great hotel, deck, great food and their craft beer is excellent I think the best place in the island to stay.
8/10
Excellent
17 Feb 2024
Wolfgang
Comfortable
10/10
Exceptional
08 Nov 2023
Warren
Home of the Norfolk Brewery.
Leisure Partner
6/10
Pleasant
04 Nov 2023
John
Lack of attention to detail. We fixed the lamp shade. We tightened the knob on the wardrobe door. We removed the tape that was left on mirror from a previos sign. Toilet seat was loose. The never vacuumed once even though you could clearly see the floor had lots of bits on it. Asked to replace kettle it was beyond disgusting. Coat hangers broken in wardrobe. Bar staff very friendly owners only interested in socializing with their friends at the bar. Charge for breakfast was $35 each more than lunch would have been, why I dont know. When we come back tot he beautiful Norfolk Island I dont think we will stay at The Castaway.
Leisure Partner
10/10
Exceptional
29 Mar 2021
Verified traveler
This is a great property in a great location. It has great meals and even has its own craft brewery. Highly recommend.
Leisure Partner
6/10
Pleasant
02 Nov 2019
Verified traveler
Castaway is very close to town, cafes, shops and service clubs. It serves breakfast daily, from 07:30 to 08:30. Dinner is available on five nights (two of which are Pizza nights). It does not serve lunch.

The rooms are not serviced on Sundays but office staff will supply clean towels and amenities on request.

On most days the reception is closed from after breakfast until the bar opens at 15:00
Leisure Partner
10/10
Exceptional
10 Jun 2019
Verified traveler
Fantastic service by the owners. Great food in the restaurant and very comfortable rooms. Will definitely stay there again.
Business Self
10/10
Exceptional
26 Feb 2019
Leanne
Fabulous friendly staff. Rooms are lovely. They have a pizza night twice weekly. Pizzas are absolutely delicious!
Leisure Partner
10/10
Exceptional
13 Jan 2018
Richard

Norfolk first timers

Excellent location, close to all shopping and restaurants. Spacious appartment, comfy bed, friendly staff.
Partner
10/10
Exceptional
27 Nov 2017
Epeli

Enjoyed my stay

I stayed at Castaway while on a short work visit to Norfolk Island. I thorough enjoyed their hospitality. The check in was a breeze, starting of with the welcome pick up at the airport. The staff are the most friendliest people I've ever met. The owners make you feel at home.

The rooms are very clean.

Location & surroundings

Castaway Norfolk Island
Burnt Pine, Norfolk Island, Norfolk Island

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