Name: Hermes Agia Sofia Nilie Hospitality Mgmt
Address: Agias Sofias 29, Thessaloniki, GR

4 reviews shown

4/10

Poor

09 Sep 2024

Katerina

Nilie Hospitality manages several properties in Thess. We had booked the Agia Sofia apartment (it is a great location) but they claimed they never got the reservation (a lie) and redirected us to a property near Ladadika (Great Apple) instead. They charged us the same price but the property was NOT equivalent to what we had booked. Huge apartment complex with terrible/non existent Wifi, dirty curtains and couches, hot water only if you pushed a button and waited 15 mins to warm up, smelly bathroom, etc. Expedia tried to rectify and offered to relocate us but by then we simply did not have the energy to move. The management were polite on the phone but could really not fix a bad apartment nor would they admit they messed up on the reservation. I visit Thessaloniki frequently and I will NOT use again any of the properties they manage. I have never left a negative review on expedia btw, I am usually relatively easy going but the whole experience was negative and tainted our stay in this beautiful city.

Leisure Partner

10/10

Exceptional

28 Jul 2026

Evanthia

rent rum, väldigt fint läge att bo på. du har butikerna i gångavstånd & en massa caféer. ett perfekt boende för dom som vill bo nära centrum.

6/10

Pleasant

25 Apr 2026

Athanasios

Overall, the stay was okay. The furnishings, such as the sofa and bed, are somewhat outdated and dirty with stains. The location is exceptionally good; you can get everywhere in the city center on foot and don't need public transportation. However, due to its central location, the apartment is very noisy, making sleep possible only with earplugs. Unfortunately, you can also hear everything from the neighboring rooms in the apartment itself.

Self

2/10

Poor

02 Jul 2025

Verified traveler

Terrible, looks like scam!

OBS! OBS!!!

Terrible, stay away. Seams like scam!
I booked two nights and received no further information. After the amount had been charged to my card, I read a review from a previous guest stating that the rental company couldn’t find their reservation. The same thing happened to us. The ad stated that we would receive a secure code by email with information about the apartment and how to enter it. Since we never received this, we had to find the apartment ourselves and figure out how to get into the building where the apartment was located. A neighbor let us into the main entrance. From there, we had no further information.

After a while, I called the number listed in the rental ad. A woman answered and initially said she couldn’t find the reservation, while I could hear a child crying in the background. After going back and forth, she said she eventually found the reservation but could not provide information about how to access the apartment. She asked me to provide our passport information verbally over the phone. I told her I wouldn’t give out that information without the secure link mentioned in the ad. I never received that secure link.

She then asked me to go to another address to show my passport. At that point, I was sure we were being scammed. In the end, she refused to refund the money I had paid, and we had to book a hotel to have a place to sleep for the night. I will never book anything from this rental company again.

Partner