Name: Highliner Plaza Hotel & Conference Centre
Address: 815 1St Ave W, Prince Rupert, V8J1B3, CA

10/10

Exceptional

22 Jul 2026

jim

The room surprised me very clean . The location and outside did not represent the inside .
Other hotel were in the same location , we choose this hotel .

8/10

Excellent

20 Jul 2026

Pam

N/A

Self

10/10

Exceptional

19 Jul 2026

James

Friendly staff

Self

8/10

Excellent

17 Jul 2026

Terry

Good location close to grocery stores, gas station, Tim Horton, etc.
Staff are friendly and helpful.
Free laundry.
And the shuttle station to air port is just by the hotel. Very convenient if you need to take the shuttle.
Is a bit noisy though, as it’s near by a pub.

Self

10/10

Exceptional

17 Jul 2026

Beth C

It was really clean and our room had a view of the water. All good

Partner

8/10

Excellent

15 Jul 2026

Andrea

The room is clean and quiet. We had a room with a kitchenette and a washer/dryer which was helpful! Although there is a laundromat across the street. The location is walkable to everything and we had a great view. Our key card stopped working at least once a day which was frustrating. The exterior of the hotel is very dated, but it adds to the Prince Rupert charm. Breakfast was good and we appreciated that it was included, The gym has been renovated and was a great space to work out in. We had a delightful stay. My only concern is.....it's great that you can bring your pets, but we had to walk them blocks to find a grassy area for them to do their business on....so not entirely pet friendly.

Pet

8/10

Excellent

15 Jul 2026

Dorothy

Clean comfortable room with a mountain view. It was nice to have a balcony. Breakfast was included but as we were catching the ferry we had to leave before O600. They offered a discount on supper.🙂

4/10

Poor

14 Jul 2026

Donna-Marie

Toom smelt like urine
No ventilation no AC
Bed soft uncomfortable
Place needs maintaining

Self

6/10

Pleasant

13 Jul 2026

Juliette

I liked the view

Family

6/10

Pleasant

13 Jul 2026

Susan

The room was acceptably clean, although the balcony had not been cleaned or the glass to the balcony. The front of the building was hard to distinguish where the entrance was, and the side of the building has been abused. Parking was very limited at best. Service in the restaurant was good as well as the food.

10/10

Exceptional

09 Jul 2026

Patricia

Loved that they had free laundry facilities, as well as free breakfast.
Staff was very friendly and helpful.

Friends

4/10

Poor

08 Jul 2026

Cory

Breakfast was pretty good. The restaurant staff was excellent. The room was ok and felt clean enough. The bed was mediocre at best. My wife complained of a spring in her back. No secure parking and no assigned parking made it really difficult to find a parking spot and feel secure at 2am when we arrived off the ferry.

Partner

4/10

Poor

07 Jul 2026

Tom

The place seems to be a work in progress. Lobby and entrance are almost scary. Rooms have been updated but walls are Very thin. Our floor reaked of pot smoke at times. Staff were ok and breakfast was ok.
There are better places in town

10/10

Exceptional

07 Jul 2026

Shanine

Had a great stay, relaxing time

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Kirpal

Great staff. Clean room. Awesome breakfast.

Self

2/10

Poor

23 Jun 2026

Ezra

There is nothing positive that I can say about my stay here. Filthy and battered public areas, poorly cleaned room, dangerous wiring in the room and a very sketchy neighbourhood. I am disappointed that Expedia would list this property. It doesn’t build confidence in the Expedia platform or its vetting of properties that are listed.
Do not consider staying here.

Partner

2/10

Poor

23 Jun 2026

Joyce

Checked into room number one, with dry blood spits on the floor and dirty floors. Second room attempt was any better. The flooring had severe water damage and was very sticky, and it smelled like mold. The third room had no power in the main are. All if the bath tubs were not cleaned. There was a big dirt rings. The staff didn't seem to care at all about my frustration. I demanded an upgrade and never received it. Finally got into a better room. Although the floors were dirty, id suggest bringing sandles. I wouldn't recommend staying here. I know I won't be returning customer. It was nice three years ago. And now it's completely disgusting. Only thing I enjoyed was the partial view.

Family_with_children

10/10

Exceptional

20 Jun 2026

Evans

Great location and very friendly staff

Self

4/10

Poor

15 Jun 2026

Robert

We stayed at the Highliner after we were told the building had been renovated. Construction could still be heard late into the evening. We checked in and the windows looked like they had been cleaned with a cloth. The floors were quite dirty and neither of the room cards worked for the door. There is no AC in the building which was a bummer. Beds are very firm, old, and thin enough you could feel the springs through them. We would not stay here again

Partner

8/10

Excellent

13 Jun 2026

Kevin

First day there trapped in the elevator for 5 minutes and the cleaning staff left someone else's used Gatorade bottle in our room also there was 3 of us in the room and I had to go down twice for extra towels. It was street parking and supposedly property parking which I found out later on the second day it was out back beside the old RCMP Building But I was never told this at the start.

Friends

6/10

Pleasant

13 Jun 2026

Andrea

Loud, no clean air in the room, fan in bathroom didn’t work. Staff unwilling to deal with noisy guests after 11pm. Uncomfortable beds.

Family

8/10

Excellent

13 Jun 2026

Ian

The room was large, clean with the basic amenities. The desk staff were polite and courteous.
No air conditioning.
The first night there was a disturbance in the room above. Police and ambulance on scene for about 4 hours.
I believe this hotel has low income housing rooms sponsored by the government.
It’s getting pricy for what you get.
Parking is street only.

Friends_and_family Friends

4/10

Poor

12 Jun 2026

Martin

Staff quality is mixed - the breakfast staff was great (the breakfast wasn't bad either) but check in was chaotic. The room was tired with clanking plumbing, uncontrollable heating and sporadic hot water. Finally, if there is a nice part of Prince Rupert, this hotel certainly isn't in it. I won't stay there again. Caveat emptor.

Partner

10/10

Exceptional

10 Jun 2026

Shane

Beautiful ocean view, lovely building.

Self

8/10

Excellent

06 Jun 2026

Lorrianne

Nice hotel - great breakfast - helpful kind staff. Hotel says renovated but the outside curb appeal is a bit rough but the rooms inside themselves are clean and somewhat new with neutral smell - nice view - and super great to open the balcony doors to let sea breeze in. Some noise from the street level (pedestrian walk beeps) good black out curtains. Nice size tub. Noise level in the hotel was minimal - the elevators worked well. The breakfast buffet was well stocked and had a lot of options with helpful servers. Parking is a bit of a wildcard but we always found somewhere. Safe area to walk around downtown for dinner etc.

Partner

6/10

Pleasant

22 May 2026

Loretta

The room was clean, but very basic. Such as only 1 bedside table, no clock. No complimentary bars of soap/lotion, etc. in the bathroom, only a soap dispenser. The bathtub looked kind of old and drab, same as the shower curtain. The free continental breakfast was very basic, only a few items to choose from. Plus there was a big puddle of water in the middle of the floor, with a tiny fan pointed it at - I don't know why they didn't mop it up! Plus no air conditioning in the room, and the patio windows were dirty - kind of disappointed for the amount of money I paid. We had to park down the street from the hotel. Won't be going back there!

Partner

4/10

Poor

19 May 2026

Alex

This is a ver

8/10

Excellent

17 May 2026

Brian

Continental breakfast was average but you could also order of the menu at a discount. Dead bug underneath the top blanket

Family_with_children

4/10

Poor

16 May 2026

Sandra

No parking entrance doors all smashed out people doing drugs inside and outside of building. Smells like a grow-op in the room had too put a towel across the bottom of the door. Never go there again....

Partner

8/10

Excellent

14 May 2026

James C

Breakfast was good.

10/10

Exceptional

11 May 2026

Kari Ann

Nicer in the inside than it looks on the outside!

Self

10/10

Exceptional

06 May 2026

David

Breakfast was great.

2/10

Poor

01 May 2026

Kanwalpreet

There was no ventilation in the washroom.. no exhaust

Self

10/10

Exceptional

01 May 2026

Randy

Delicious food

Self

10/10

Exceptional

29 Apr 2026

Ernie

Yes

Partner

2/10

Poor

28 Apr 2026

Matthew

The breakfast was terrible and the condition of the property was questionable.

Friends

8/10

Excellent

30 Mar 2026

Thecla

The stay was fine for the price. Room was decent and clean. Hotel needs updating badly. Towels, shower curtains, bedding, beds, etc.

Self

2/10

Poor

27 Mar 2026

Jessica

Dirty sheets, dusty surfaces, dirty bathroom, muddy floors. do not recommend.

Business

6/10

Pleasant

15 Mar 2026

William

Was given an adjoining room that had almost no sound proofing. Could hear full details of the conversations next door. Was up super late as a result. Got a new room the next day with no further difficulties. Will be back but be aware sound highly carries. A lot of the rooms are noisy.

Self

4/10

Poor

15 Feb 2026

Olivia

Beds sucked

6/10

Pleasant

14 Feb 2026

Thomas

New updated bathroom is nice

10/10

Exceptional

08 Feb 2026

Peggy

Impressed with the renovations. Smelled new.

Leisure Family

4/10

Poor

20 Jan 2026

Colleen

There was snot in the bathtub and haircaround the bathroom sink

Self

6/10

Pleasant

12 Jan 2026

Sandra

Shower was dirty, doors were dirty, stains on the sheets, not sound proof at all, beds are old and very uncomfortable

Leisure Family

8/10

Excellent

05 Jan 2026

Alisha

The room wasn’t SPOTLESSz but the view, service, breakfast and price was great

6/10

Pleasant

23 Dec 2025

Patricia

Hotel staff are super rude, condescending attitude upon check in. Rooms are nice though.

10/10

Exceptional

09 Dec 2025

kristian

Friendly and thoughtful staff

Business

10/10

Exceptional

28 Nov 2025

Jessel

The hotel is nice, same with the staff

Leisure Self

8/10

Excellent

28 Nov 2025

Curtis

Room was spotless

Business Self

10/10

Exceptional

27 Nov 2025

Lei

excellent front desk

Business Self

10/10

Exceptional

24 Nov 2025

Curtis

Very clean great view

2/10

Poor

20 Nov 2025

Calvin

Lights, phone and heating didn't work.

Business Partner

6/10

Pleasant

14 Nov 2025

Todd

Room was clean and staff were polite, however thin walls windows with broken seals that rattled all night and cleaning staff started too early

Leisure Partner

8/10

Excellent

13 Nov 2025

Carol

There was a person passed out by elevator and the floir i was on was loud. Much arguingm

Leisure Partner

6/10

Pleasant

10 Nov 2025

Mike

The breakfast was sub par asked kitchen staff if they were going to refill the buffet and was at first told no but the cooks decided to make more so that my party and the other patrons could try to have some breakfast. The shower in the room had a soap dispenser that was leaking and looked like it hadn’t been cleaned up in a while. Also found out the hair dryer in the bathroom did not work.

Business_and_leisure Partner

6/10

Pleasant

05 Nov 2025

Tanya

The room was in decent condition. Next room guy was violently puking and pooping. You guys did move my mail rooms but it was disturbing

Leisure Family

10/10

Exceptional

01 Nov 2025

Scott

Staff were professional& nice. Great stay

Business Self

4/10

Poor

31 Oct 2025

Dale

The staff were wonderful at diner, checkin and check-out. The quality of facilities for the 200.00 a night charge was very disappointing. The worst...no broadcast of the World Series game 5 on TV.

Business_and_leisure Partner

4/10

Poor

27 Oct 2025

billie

The overall cleanliness of the hotel was poor including the elevator, hallways, rooms, and dining areas.

The room was very large with a nice balcony and a view of the ocea, but the room would greatly benefit from having at least one more mirror besides just the one in the bathroom. There is also plenty of space for additional bedside tables on the outside of each bed, which would be nice.

When we arrived we immediately noticed that our floors had not been cleaned. When we went to get into bed we discovered that it had already been slept in, and we had to phone the front desk to have our sheets changed while we waited in the hallway at 11:00 at night.

There was construction happening in a room down the hallway - the shop vac and other Construction materials and garbage were left in the hallway. it could have easily been left in the room undergoing the construction with the door shut, but it was left in the hallway and the door to the room under construction was left open for at least an entire day and night. In addition to that, a door to the room containing the open laundry chute was left open. We were on the 8th floor. We closed that door ourselves as we felt it was a major safety concern.

The free breakfast was simply mediocre. It contained eggs sausage potatoes and waffles and cereal. There was no fruit or yogurt or juice. The floors were dirty and the walls could all use a wipe down.

The elevators and hallway walls were all grubby and due for a wipedown as well.

10/10

Exceptional

21 Oct 2025

Logan

Excellent experience at the Highliner. Great staff, great location. Room was clean, comfortable and quiet, and had a great view! The balcony was a huge bonus. Got an excellent sleep. The restaurant downstairs had some really good food, both dinner and breakfast options - there was either a free continental breakfast, or a discounted hot breakfast restaurant-style sit down option. Parking is on the street, but there were more than enough spots. Would for sure stay here again next time I'm in Prince Rupert.

Self

10/10

Exceptional

15 Oct 2025

Riley

Love the area and vibe of hotel

Leisure Partner

10/10

Exceptional

13 Oct 2025

Cody

It was amazing stay

Friends

10/10

Exceptional

01 Oct 2025

Jackie

Nice big newly renovated room

Leisure Partner

10/10

Exceptional

28 Sep 2025

Karamjeet

staff was very helpful and generous. Easy checkin..

will definitely recommend.

Business Self

6/10

Pleasant

27 Sep 2025

Vernon

I would like to see more food and fruit and drinks and more better staff

Business Family_with_children

6/10

Pleasant

25 Sep 2025

Norman

Time to upgrade folks

Building is in need of a refresh. Shows very little pride in itself. No energy. Takes away from the experience. Dining room has no ambiance.

Partner

4/10

Poor

25 Sep 2025

Judy

An old convention centre now partially used for at-risk housing. Dirty windows, no towels at check-in, pleasant but inexperienced reception, located in old part of city. Good breakfast, pleasant staff when avai.

Leisure Pet

8/10

Excellent

22 Sep 2025

Maureen

The beds are too high for shorter people with mobility challenges. The bed was also quite uncomfortable, very hard. No hand soap options by bathroom sink

8/10

Excellent

22 Sep 2025

Elizabeth

Not a bad place

Business

10/10

Exceptional

17 Sep 2025

Bevlyn

I loved the Ocean view. But the parking area NEEDS to be cleaned up and better accessible. The parking across the street only had one narrow in and out opening and the grass was tall, gravel was uneven. If it is not your parking lot why direct me to park there? Other than that my stay was good.

Leisure Family

8/10

Excellent

17 Sep 2025

GAIL

Room was large and clean, bathroom great. Loved opening balcony door for the fresh air. We met our cleaning lady and she was wonderful!

Leisure Family

2/10

Poor

15 Sep 2025

Lori

Arrived Friday mid day
-exterior and entrance of building very old and run down
Asked about secure parking, \"that was reserved for tenants who live here\"
Went up to our room. As we were there for a wedding, we needed to iron clothes. Ironing board, but no iron. Called the desk. And clerk said she would have one brought up. It was.
We wanted a drink with ice. But there was no ice bucket. Another trip to the desk. Given a small ice bucket. Told not to drink the ice cubes, because of a \"boil advisor\" since Aug 6, it was now mid Sept. 1 small 500 ml bottle provided. We then went and purchased a $3 4l bottle.
Asked for more coffee for the room and paper to go with the pen.
The room was warm and stuffy, tried to find the AC. Was told none of the rooms has AC, however Was provided a fan for the room.
We thought we'd like to watch TV. It had worked, then stopped. Possibly it was the batteries in the remote. But it wasn't. By then it was late at night and no one available to fix the TV. A new clerk, said she noticed we had had issues and offered to move us. That was so kind. Up to 7th floor with ocean view.
It was spacious and appeared cleaner. Up in the morning, saying well at least the bed was clean. Went to make the bed and the comforter had stains on the top and bottom of the comforter.
Went to have a shower, almost all dispensers were empty.
Decided to go for breakfast , there was a live milipede on the plate for the serving spoon. 😞 SO MUCH WRONG HERE

Partner

8/10

Excellent

14 Sep 2025

Kent

The staff were really friendly and professional. The breakfasts were excellent and again the servers were excellent. The room was clean and adequate, bathroom catered to showers, but was good size. Bars of soap would be nice. The view of the harbour from our room was very nice and I appreciated that the hotel gave us the upgrade. We would stay there again

Leisure Partner

10/10

Exceptional

08 Sep 2025

Jasmine

Amazing

4/10

Poor

07 Sep 2025

Kanwar Sandeep

No soap, No shampoo in the shower area. Empty dispensers.
Lady at front desk brought in cover up soap bars but not expected when you pay full price for the hotel room.
Unsafe for kids as open wires visible on the radiant heaters .

Business Self

10/10

Exceptional

02 Sep 2025

kristian

Harbour Views

Amazing place

Self

6/10

Pleasant

02 Sep 2025

Ben

Not worth the price, noisy room, not well equiped

Business Self

6/10

Pleasant

01 Sep 2025

Gilbert

I was allowed to checked in one hour early

Leisure Family

4/10

Poor

30 Aug 2025

Sarah

A daunting multi-purpose Cold War era industrial bunker turned hotel. Sad. Depressing. Frigid. Desolate. Pure survival mode. Hunt or be hunted. BUT HEY they have smart tvs!

Business Self

6/10

Pleasant

20 Aug 2025

Richard

Had a good breakfast
Overall condition was very poor especially access doors into building broken and not closing properly.
Poor security generally
Parking poor or non existent on property
Rooms are being upgraded but workmanship is poor on upgrades .
Some areas of room not cleaned well
No extra furnishings in rooms decks large but no chairs to sit out there

Leisure Family

10/10

Exceptional

19 Aug 2025

Darryl

Right in the heart of downtown PrinceRupert.

6/10

Pleasant

18 Aug 2025

Marisa

The place needs some work. The tub wasn’t cleaned properly or sheets. I will not stay there again. The morning staff was great the evening staff was OK.

Leisure Family

8/10

Excellent

18 Aug 2025

Collyn

Book elsewhere if you have the option

First hotel room was absolutely disgusting. Unknown stains on chairs and bed plus a very noticeable crack on the window leading out to the balcony. Lucky for us the front desk lady was the nicest person ever and upgraded our room for free at no charge which was much better than our original room. None the less the rooms could have been much nicer for the amount your paying.

Partner

8/10

Excellent

13 Aug 2025

Rachele

Great beds and bedding, great night sleep

Business

10/10

Exceptional

11 Aug 2025

kristian

Always Good

I love this place.

Business

6/10

Pleasant

11 Aug 2025

Jean

Great breakfast lots of room no parking and my friend got a bed bug bite traces of bed bugs in the beds

Leisure Friends

6/10

Pleasant

10 Aug 2025

jennifer

The free breakfast met our expectations and had a great variety of hot and cold foods.
The rooms were spacious and it was nice to have a deck.
Friendly and efficient people checking us in.
#themooseclubthough

Leisure Pet

4/10

Poor

08 Aug 2025

Carol

The entire building needs a renovation!

10/10

Exceptional

03 Aug 2025

dennis

Good stay, good breakfast

Leisure Partner

8/10

Excellent

31 Jul 2025

Carol

Liked the convenience of their restaurant with good food.
No hotel parking. Had to park on street.

8/10

Excellent

29 Jul 2025

Ian

A fine place to stay.

Fast, friendly check in. Clean, open lobby. The rooms are large. Needed to ask for towels. Nice balcony but no furniture in them. No temperature controls. (Thermostat)
I’ll be staying there again.
Close to dining options and shopping.

Friends_and_family Friends

2/10

Poor

28 Jul 2025

Daylyn

Disappointed

Leisure Partner

8/10

Excellent

28 Jul 2025

Marlene

This hotel is under new ownership since 2024, and they have made some improvements. Older hotel but staff are very friendly and helpful, parking is easy, fantastic location! Would be nice to have a little store in hotel to buy little items, but it is a 5 minute walk away from a mall that has all that you need.
The views are amazing, new owners went above and beyond with my requests! Still getting some upgrades, but I will stay here again.

Leisure Family

2/10

Poor

27 Jul 2025

ryan

No parking not a very nice hotel

Business Self

4/10

Poor

27 Jul 2025

Heather

There was construction going on right outside our room. It started at 8 am with drilling banging both days we stayed here
We complained to front desk and they said nothing they could do because we booked on Expedia

Leisure Family

6/10

Pleasant

20 Jul 2025

Linda

I booked through Expedia and checked out the hotel website. Upon arrival I was very taken back by the rundown location and general appearance of the hotel.
The parking is on the street and across the street in a poorly maintained area. The hotel was under renovations and was very noisy upon arrival. The room was clean and tidy. I enjoyed good food in the bar/restaurant . The waitstaff were pleasant and friendly. Perhaps after the renovations are completed things will be better. I was however very disappointed.

Leisure Self

6/10

Pleasant

18 Jul 2025

Craig

Noisy

4/10

Poor

17 Jul 2025

Chris

Over priced, staff was unfriendly, the area was very poor and unkept, the free breakfast was your usual buffet , not special but not bad , and the biggest thing!! The beds were horrible !!! Stay anywhere else,

Leisure Partner

2/10

Poor

17 Jul 2025

David

No air conditioning. Noisy. Uncomfortable bed.

Leisure

6/10

Pleasant

17 Jul 2025

Faune

All the gym equipment was broken

Cords all over the room
Dirty windows
Open utility closets with signs that say pest control