The Jackson Southtown

8/10

Excellent

26 Jul 2026

Brenda

Clean room. Staff was very welcoming
Nice to have laundry service available
Good Location

8/10

Excellent

25 Jul 2026

Nancy

Having a kitchenette was great. Albertsons and Target very close for essentials. Love the location easy access to everything

2/10

Poor

24 Jul 2026

Marina

We arrived at the property late in the evening after driving from Canada and were informed that the room door had been vandalized and did not close properly. At that point, we were too tired to look for alternative accommodations.

Unfortunately, our experience continued to decline. The air conditioner ran all night but did not cool the room—it only made noise, making it difficult to sleep. The shower base was visibly dirty and discolored, and the bathroom sink drained very slowly, making it inconvenient to use.

The following morning, we went to get coffee around 7:00 a.m. and were told by the front desk staff that there was no coffee left because they had already made six pots. There was also no milk or regular cream available, and there was no ice.

Overall, the condition of the room and the lack of basic amenities and service fell well below what we expected. We paid for a comfortable and properly maintained accommodation, but that was not the experience we received.

Given these issues, I believe it would be reasonable to receive compensation or a partial refund for the inconvenience and the substandard condition of the room. I would appreciate your prompt response and a fair resolution to this matter.

10/10

Exceptional

24 Jul 2026

Amy

Clean, newly renovated motel on the outskirts of Jackson.

8/10

Excellent

22 Jul 2026

Gary

Staff helpful

Partner

10/10

Exceptional

22 Jul 2026

Andrea

We really enjoyed our stay here. The location is great, just a five minute drive to Jackson. There is plenty of parking, and the room is very clean and convenient with the kitchenette and entertainment features. The staff were very quick to respond and friendly.

Partner

8/10

Excellent

21 Jul 2026

Lisa

We had a good room that was cleaned well daily. Our only disappointment was the poor WiFi.

Family_with_children

8/10

Excellent

21 Jul 2026

Ka'ili

It was a great stay, front desk gave us no info on check out or what amenities were available. But the worst was the squeaky bathroom door each time we opened it and the porch lights. They need curtains to cover, because the lights were so bright you couldn’t tell it was 1am and we kept waking throughout the night unfortunately.

Partner

2/10

Poor

21 Jul 2026

HAMID

All rooms full and check in was not speaking properly

Family_with_children

8/10

Excellent

20 Jul 2026

Aalekh

Small room with all the amenities available

Family_with_children

10/10

Exceptional

20 Jul 2026

Shawna

We were lucky to find this place for the price. Loved the bottom floor courtyard room. It’s a cute, small studio with a mini kitchen.

Friends_and_family Family

4/10

Poor

18 Jul 2026

William

Dump, felt like staying in a crappy apartment complex.

Self

10/10

Exceptional

17 Jul 2026

Terry

Clean room. Mini kitchen and nearly full size refrigerator were great.

Partner

10/10

Exceptional

15 Jul 2026

bruce

Everything was great. Room was just a little smaller than anticipated! Perfect location!!

Partner

8/10

Excellent

15 Jul 2026

Kyla

Our stay was good. The door of our room had daylight coming through, like it was bent. The room wasn’t swept very well when we checked in. Could definitely use a deep clean.

Partner

8/10

Excellent

15 Jul 2026

Sandra

Room had everything we needed. Lived the sturdy bunk beds. Wished the futon/couch pulled out. Loved the outdoor grill and picnic area. If we had stayed longer we would have utilized the pool and fire pits. The ice maker gave crushed ice and very little which was disappointing. We needed need laundry facilities but noticed them as longer stay guests may find this useful. I can edible location.

Family_with_children

10/10

Exceptional

13 Jul 2026

Susan

Pool area and barbecue/picnic/bar area that’s poolside was great !

Quiet and clean rooms with full fridge and microwave and sink in a small kitchen area .

Bed was comfortable .

Staff at front desk and maid service very accommodating and friendly .

Would stay again in a heartbeat .

Friends

10/10

Exceptional

13 Jul 2026

Yuliia

Good location, but no breakfast:(

Family_with_children

2/10

Poor

13 Jul 2026

Lori

Never again, the rooms are non smoking and our room reeked with cigarette smoke so bad. Felt like I was inhaling smoke the whole night while sleeping. We kept the door opened but did no good. There were no other rooms to move us too. We were there for 3 nights. Cindy was very understanding and refunded us one night.

Shower so small could barely turn in it.

Not the hotels fault but we were on lower level and people above us walking back and forth all night.

Staff was very nice

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Lisa

Room was VERY Small but newly remodeled

8/10

Excellent

11 Jul 2026

Nathann

Location was good

Family

10/10

Exceptional

11 Jul 2026

Joey

Ellis at the front desk was amazing! Very helpful, kind, and literally saved our trip after we were scammed on another room at a different hotel.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Bryan

The bed was like concrete, I struggled to fall asleep. The AC clanged and clattered until I turned it off and it didn't seem to help anyway.

Outside of that the room was decent and the amenities were okay. But for the price point of Jackson I do expect better quality.

Partner

8/10

Excellent

09 Jul 2026

Kevin

Convenient to town and dining

10/10

Exceptional

08 Jul 2026

Darlene

Nice

6/10

Pleasant

08 Jul 2026

Jonathan

I have mixed emotions about the property. For being one of the cheaper hotels, I completely understand you pay for what you get and I was satisfied with that.

Pros: the price and location

Cons: size of restroom shower and sink were small, towels were small, front Door was not sealed shut and had a gap, could have used curtains to block out sun

Partner

8/10

Excellent

08 Jul 2026

Jennifer

2nd time lucky, we walked into our 1st room, there was someone already there, so the 2nd room was fine.

Partner

8/10

Excellent

07 Jul 2026

Michael

Clean, comfortable room.

Partner

8/10

Excellent

05 Jul 2026

Sheila

It was a nice location. Easy to get around.

Partner

10/10

Exceptional

05 Jul 2026

Daniella

The hotel is very comfortable, and you can really enjoy some peace and quiet. It’s in a great location… right next to Target and several other shopping centers. It’s only about 6 minutes from Town Square and 25–30 minutes from the entrances to the national parks.

It’s an easy drive to everything and very easy to get to. The area feels very safe, everything is clean, and housekeeping came every day with fresh towels and clean sheets.

I absolutely loved staying at this hotel! I had a wonderful experience and would definitely stay here again.

Friends

10/10

Exceptional

04 Jul 2026

Gary

Great location, definitely for the traveler that wants to get in and get out. Sierra was very accommodating, easy to coordinate with, and very helpful.

Partner

8/10

Excellent

04 Jul 2026

Xiao Wei

Over all is fine, only the space is limit.

Family_with_children

8/10

Excellent

03 Jul 2026

Tiffany

The room was clean! The staff was very friendly and helpful with any extra local things we didn’t know about! So awesome to have a kitchen in the room. All around a great place to stay and we will be back!

Family

10/10

Exceptional

30 Jun 2026

Keegan

Check-in was a breeze, the staff was very friendly and went above expectations during each interaction! Room was clean and cozy with a nice little kitchenette. I liked the community grill area in the courtyard. Alot of folks seemed to use that space to cook and everyone was just kinda vibing! For the price and compared to the prices of everything else in Jackson, this place was a steal! Will stay again. Thanks

Self

10/10

Exceptional

28 Jun 2026

Hilary

Clean room and extra friendly and helpful staff!

Friends

2/10

Poor

28 Jun 2026

Andrew

One-star for the following reasons:

1. Bed was rock-hard like a slab of concrete.

2. Pillows were flat and deflated. No support whatsoever.

3. Room was way too small. There was no counter space in the bathroom and the two of us didn't even have room to unpack our belongings.

4. Woken up early by neighbors upstairs stomping around. I understand this isn't the properties fault, but there wasn't much sound insulation from upstairs.

Good thing we only stayed one night.

Partner

10/10

Exceptional

27 Jun 2026

Wendy

Loved this property. The kitchenette is so well equipped, the pool and BBQ areas are lovely. Very clean and comfortable. 10/10

Partner

2/10

Poor

27 Jun 2026

Nir

When we arrived to the room, we were told our room had been overbooked. The general manager offered us to move to an inferior hotel or cancel the reservation.

All that on Friday evening at the peak season when we have young kids

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Vera

Very nice and very clean. Had a little kitchen.

10/10

Exceptional

27 Jun 2026

Katie

Easy check-in and the price was probably the most affordable in the Jackson area. The room was small and very basic, but super clean and worked great for my needs. Coffee bar in the office and the hotel is a short drive from downtown eateries/stores. Great location, good price, and comfortable stay!

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

jennifer lynn

Great place to stay.

Partner

8/10

Excellent

26 Jun 2026

Scott

The room was located furthest from the office. This created WiFi connection issues.
The 3 days we were onsite, no tv or internet was available to us unless we did our work (emails) at the office.
Ask for a room close
To the office, maybe you get into the network.

10/10

Exceptional

23 Jun 2026

Renaldo

Very close to downtown, very clean and confortable beds.

Family

10/10

Exceptional

23 Jun 2026

Jaisimha Rao

Decent place to stay. Worth it

10/10

Exceptional

20 Jun 2026

Erin

They let me check in a little bit early, customer service was great! Clean and comfortable hotel, would definitely go back!

Self

10/10

Exceptional

19 Jun 2026

Enrique

The place itself was pretty good. Its a little annoying that the pool was closed.

Friends_and_family Family

6/10

Pleasant

18 Jun 2026

Rachel

After a long day on the road we needed to do laundry and out of the four washers and dryers non of the dryers were working :( we had to go to the local laundromat, big inconvenience. I will say I noticed the next day after I brought it to their attention 3 of the 4 were working.
The beds are not comfortable and the sheets are coarse. The room was clean and the staff are very friendly and polite.
Overall it was just okay.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Carlos

El hotel bonito, limpio y buenas camas. El personal atento en todo momento. Café y té y agua disponible. Secadora de pelo a solicitud. Lo único es que regresamos a las 4:00 al hotel y no habían hecho la habitación. Pero todo lo demás perfecto y muy agradable. Es la segunda ver que nos hospedamos aquí.

Partner

10/10

Exceptional

18 Jun 2026

Dhiman

Excellent stay at The Jackson SouthTown! The room was spotlessly clean, the staff were incredibly helpful and friendly throughout our visit. The property was very well maintained and the amenities were great. Highly recommend for anyone visiting Jackson — a wonderful experience overall.

Family

6/10

Pleasant

16 Jun 2026

Vasile

The room was very clean but I felt d not like the fact that the hotel was set up like a motel. It felt unsafe to sleep. I had issues with my reservation as the room I booked was given to someone else. They “ upgraded “ me to an ADA studio with full beds that did not fit us and they refused to give us a different room or discount for their mistake stating that there were no available rooms and if we don’t check out right than it was nothing they could do. Mind you it was weekend and midnight. We contacted Expedia and no resolution was found since we ended up staying due to those circumstances. I would definitely not stay there again and advise anyone to stay away due to their unorthodox practices!

Partner

4/10

Poor

15 Jun 2026

Melissa

Old Hotel, not very clean, rusting stairs. Shower was tiny. Rooms very small. Pool was closed.

Family_with_children

8/10

Excellent

15 Jun 2026

Andrea

We reserved a room that was four bunk beds. Four separate beds. When we arrived there stated there is no such room. No one contacted us. Front desk stated Expedia would not/did not provide them with a phone number to contact us. The reservation was for a suite. They ended up giving us rooms on opposite sides of the property. My kids had to be separated from me and they did not have their own beds. They were not suites. In fact the rooms I was in had no clock no coffee maker no nothing. It was very loud with folks returning from the bar. Hooting and hollering out in the courtyard common areas. On the positive side, it may have been the cleanest rooms I have seen in years. Spotless!!

Family_with_children

2/10

Poor

15 Jun 2026

shiva charan

Please choose another hotel. Low quality they have provided.

Family

10/10

Exceptional

13 Jun 2026

Michael

Stacy and Ellis were truly amazing.
From check in to departure they exceeded expectations.
The room was much more than I expected.
Bed was very comfortable.

Self

10/10

Exceptional

12 Jun 2026

barbara

The folks working the desk were so nice and helpful!

Family_with_children

8/10

Excellent

10 Jun 2026

Amber

Super convenient, well priced. Rooms were small but clean and no complaints.

Family

8/10

Excellent

10 Jun 2026

Robert

It was clean. The room was a little small. It had a small kitchen with a small microwave and refrigerator

10/10

Exceptional

10 Jun 2026

Jennifer

What a beautiful place to stay. Off the beaten path. Easy to Uber to and from and a beautiful clean room. Definitely would stay here again.

Partner

10/10

Exceptional

07 Jun 2026

Katherine Hardison

We absolutely LOVED staying at this hotel! The staff was super helpful with whatever we needed. Stacy and Jess were wonderful. Our room was clean, the spacious refrigerator came in handy for our six day stay. Our bed was comfortable. We never were bothered by outside noise, and we felt safe the entire time. We definitely would recommend this hotel to others. If we're ever in the area again, we would love to stay here again.

Family

4/10

Poor

05 Jun 2026

Emily

The staff was very kind. However, the rooms we booked and paid for months in advance were not available. Initially we were offered 2 beds for 6 people! We had booked and paid for multiple bed suites. We tried to be easy and request roll away cots as 3 people were not fitting into a small bed. They did not have any. Instead we were forced to separate our children into rooms without an adult and down the hallway. For paying close to $1500 I would expect to get the actual rooms we booked.

Family_with_children

8/10

Excellent

01 Jun 2026

MARIA TERESA

No breakfast. Small room, the bunkbeds were not comfortable.

Family_with_children

10/10

Exceptional

01 Jun 2026

Gujing

good

Friends

2/10

Poor

31 May 2026

chao

This is the worst hotel I've ever stayed in. The room is narrow, which is completely different from the introduction on the website. There is no free breakfast and the price is expensive. I won't come again.

Family

6/10

Pleasant

31 May 2026

Jacki

Receptionist was not very friendly.

Partner

10/10

Exceptional

28 May 2026

John

Hotel was excellent, and the front desk people that I dealt with were both amazing. Stacy at checkout and Heather at check in were both great. Nothing fancy about the hotel, the for Jackson it was a great price, quiet, and very clean. Highly recommend!

8/10

Excellent

24 May 2026

Leonel

Clean room, perfect location

Partner

10/10

Exceptional

23 May 2026

Larry

Clean. No hassle. Convenient.

Self

10/10

Exceptional

19 May 2026

Cristian

Is a great app and good service

10/10

Exceptional

19 May 2026

Le Andra

The kitchen was very well equipped with everything needed. It doesn't actually have a stove, but has everything like bowls, cups, silverware, etc! Heather, the property manager, went way above and beyond for us! I would recommend calling her directly to set up any reservations you may need. She was amazing, and after staying at the same hotel for 5 years now, the upgrades, new management, and staff were 100% on top of everything. We will be returning again and again! Thanks Heather

Friends_and_family Family

6/10

Pleasant

18 May 2026

Dawn

This trip started out rough. We got a call earlier in the day asking if we actually needed 2 beds. We did and it was confirmed. When we arrived, the front desk lady was VERY rude. She said there were no rooms with 2 beds. I explained we confirmed earlier and she said it was too bad and “1st come first served.” After arguing about this, and telling her to call her manager, she threatened to refuse service and kick us out. It’s late. In Jackson. On a tournament weekend. I said no. She the “comped” us another room so the kids could have a bed BY THEMSELVES in another building. It was late so we made it work. After we got to the rooms, one of them had 2 beds! What an unnecessary nightmare.
The manager called me the next day and was initially cross and demanded why we got a comped room. Instead of arguing on the phone, I walked in and talked to her. After explaining what happened we worked out a plan so that we only remain in the one room with two beds (which was what we reserved anyway). The manager, was kind when she understood what happened, but she was definitely frazzled.
It’s a big place and I can tell they’re trying to remodel it. It seems like there might be people who actually live there. It wasn’t a bad little place once we got through the road staff who are apparently not working there much longer. But what a nightmare after a long day of traveling, I did have to do laundry while they 2/3 dryers didn’t work at all, and 1/3 washing machines left clothes soaked.

Friends_and_family Family

10/10

Exceptional

08 May 2026

Eduardo

Near to every thing, best price in town

Partner

10/10

Exceptional

29 Mar 2026

Ryan

Great place and good people.

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Hardik

Clean room ! Close to all attractions and safe.

Self

10/10

Exceptional

16 Mar 2026

Soo

Great Staff. Stacey was so warm and Welcoming.

8/10

Excellent

03 Mar 2026

Isabel

Close to the Start Bus stop with easy access to Teton Village. Wonderful staff especially Stacey who was so sweet and helpful. Best deal in Jackson and will be staying here again!

Partner

10/10

Exceptional

03 Mar 2026

Leonel

Nice

Friends

10/10

Exceptional

01 Mar 2026

Arin

Stacy, the front desk employee, is what stood out above all else. Most helpful human working customer service I have come across. The location is great and the price was just right. Will return.

Self

8/10

Excellent

24 Feb 2026

Michael

Good location, friendly staff.

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Lance

Clean room and rest room. It was great to have a kitchenette and real refrigerator.

Friends

10/10

Exceptional

15 Feb 2026

Ro

Clean rooms, great staff

Leisure Family

10/10

Exceptional

08 Feb 2026

samantha

We had a nice stay at this hotel. Staff was real friendly Stacy was real welcoming during our stay when we first arrived she was able to assist in all our questions where to eat and hang out in town. I felt comfortable with all my questions and she offered for me to call anytime if i needed anything. we liked that.
Stephanie worked at night she was super cool and real helpful. very professional and kind. we liked that someone was always in the front of the office also. all all times of day and night. the hotel is close to all places we like that it was close to target! for things we needed. gas, food, etc. also.

Leisure Family

10/10

Exceptional

17 Jan 2026

Janet

Very friendly staff

Leisure

10/10

Exceptional

02 Jan 2026

William

Front desk was friendly and helpful. Room was clean and comfortable.

Leisure Self

10/10

Exceptional

31 Dec 2025

Scott

Yes excellent staff and room

4/10

Poor

20 Nov 2025

Quentin

Staff was rude upon checkin. Had to stand up from dinner in the lobby and walk away from his Thursday night football game to check me in. Which seemed to put him off for no reason. I would never stay here again

Business Self

8/10

Excellent

17 Oct 2025

robert

Never stayed in a room with no tables or chairs and not even a plastic cup to take pills with or brush teeth for 280 a night in mid oct gimma a break otherwise was a great place

Leisure Partner

8/10

Excellent

13 Oct 2025

Rebecca

Excellent locate. Walkable to many place.

Business_and_leisure Family

2/10

Poor

08 Oct 2025

Matthew

It took me over an hour to get into a room that wasn't disgusting. The first room I was given completely reeked of cigarette smoke, I went back to the front desk and was given another room. The front desk was very understanding and informed me that the whole hotel was non-smoking, but that their cleaning staff should have caught that and fixed the issue. The second room I was given looked fine at first, until I got ready for bed. When I pulled back the sheets I quickly realized that the sheets were completely soiled and had never been cleaned from the guests before. There were multiple stains all over the sheets with clumps of hair sticking to the stains. Once again the front desk staff was helpful in getting me into another room, although they didn't have any more King rooms and had to downgrade me into a double bed room.

Self

8/10

Excellent

06 Oct 2025

margaret

Booked 2 nights and key was shut off after one. Aggravating after being in park all day then couldn’t get in rooms. Had booked 2 rooms happened to both

Leisure

10/10

Exceptional

06 Oct 2025

Judie

First time in Wyoming. I liked that there was a target right next door that I could walk to. Very walkable area all together with a post office and local library nearby. Staff were super kind. Rooms were clean and adequately equipped. I felt welcomed and attended to.

10/10

Exceptional

04 Oct 2025

Craig

What a great motel! We have no complaints. Rooms are very nicely decorated and clean. The bed was so comfy! Everyone at the front desk is very friendly and welcoming. We loved the flavored water and free coffee. Both delish! They have a great quiet spot for working too. Fire pit and heated pool are a nice bonus. The location is perfect too. You can walk to target and a few restaurants. Driving to the town center is less than 5mins or a cheap uber ride. We will be back for sure .

Partner

10/10

Exceptional

02 Oct 2025

Peter

Great location. Easy in and out .

Leisure Self

6/10

Pleasant

30 Sep 2025

Nancy

Very very basic for the price. Although room was newly remodeled already showed signs of hard wear . Stained couch, funky odor- probably from previous smoking. Sheets , kitchenette , bathroom and towels clean. Stains on the doors. Location in Jackson OK as I had my own car . Convenient to bus stop and Target and grocery store.

Leisure

10/10

Exceptional

29 Sep 2025

Doyle Lynn

The staff was exceptional in taking care of my needs. The room was very clean and well maintained.

Leisure Self

10/10

Exceptional

29 Sep 2025

Jesse

Nice

Business Self

10/10

Exceptional

28 Sep 2025

Jason

The room was clean and nice but way overpriced. The lady at the front desk was very nice and pleasant.

Leisure Partner

10/10

Exceptional

26 Sep 2025

Saige

Great place, clean!

10/10

Exceptional

26 Sep 2025

Wiriya

Good

10/10

Exceptional

25 Sep 2025

Michelle L

Rooms were very clean. We were only there one night, but it would be great for longer stay. Full kitchen, sofa and bunk beds. The bathroom was a little small. The staff was very friendly!

Leisure Friends

8/10

Excellent

25 Sep 2025

Courtney

The staff was very helpful.

Leisure Partner