France
, Lyon 
Ann
We stayed for 4 nights . Lukewarm welcome from reception on arrival , However there was a wonderful view from the bedroom window and the champagne we had ordered for our celebration was in an ice bucket on the table . The bed was comfortable.
The housekeeping was disappointing . There was only one towel each in bathroom when we arrived, which seemed odd, but there were the usual one large , one hand towel on each of the other days . The soap and shampoo in the dispenser ran out after a couple of days and was not replaced so we had to go to reception to ask for new ones.
Unfortunately the coffee and tea sachets in our room were never replenished . The dirty cups and glasses were never exchanged for clean ones, so we had to go to reception and ask for clean cups and coffee each day . The other receptioinsts were very pleasant.
The breakfast was varied and plentiful . There is a facility to fill your water bottle up with cold water .
We had chosen the hotel for out special celebration , but the lack of attention to detail was a bit irritating.
The housekeeping was disappointing . There was only one towel each in bathroom when we arrived, which seemed odd, but there were the usual one large , one hand towel on each of the other days . The soap and shampoo in the dispenser ran out after a couple of days and was not replaced so we had to go to reception to ask for new ones.
Unfortunately the coffee and tea sachets in our room were never replenished . The dirty cups and glasses were never exchanged for clean ones, so we had to go to reception and ask for clean cups and coffee each day . The other receptioinsts were very pleasant.
The breakfast was varied and plentiful . There is a facility to fill your water bottle up with cold water .
We had chosen the hotel for out special celebration , but the lack of attention to detail was a bit irritating.
