Name: Commercial Hay Hotel
Address: 199 Lachlan Street, Hay, 2711, AU

4/10

Poor

18 Jul 2026

Laura

Mould in the kettle and hallways and stairs were very dirty. Facilities in general in pretty poor condition. Staff were friendly and did replace the kettle when we gave it to them.

Family_with_children

2/10

Poor

18 Jul 2026

Todd

The room was very cold. There was no remote for the heater. We were unable to turn the TV on. The cutlery and cups were very dusty. The sheets were dirty and had a fresh blood stain on them.

Family_with_children

10/10

Exceptional

14 Jul 2026

Thaminda

It was a great experience.

8/10

Excellent

14 Jul 2026

Paul

Convenient location. Helpful staff. Breakfast

Self

4/10

Poor

04 Jul 2026

Warwick

Building needs repairs, walls of room significant cracks, neither room entry door nor bathroom door would shut, bound up with frame. Insufficient blankets, needed air-conditioning on all night to keep warm, carpets filthy, only average room amenities provided. Did plan to stay on return however since cancelled.

Partner

2/10

Poor

01 Jul 2026

James

I message the property over 24 hours before arrival to tell them I would be arriving after 9pm. I received no reply. On arrival the door was open but the hotel was in darkness. I called the number a sign said to call on the front door and the call was cut by the recipient. I then received a curt text to say when office hours were. I explained I was checking in and received another curt message back to tell me where to find the key. I messaged later asking what the WiFi account was as the password was on the wall. I was told it was starlink with no password. The WiFi was subsequently dreadful. There was no terrestrial tv. The room was very, very dated and unloved. The breakfast the next morning was cereal and bread with tea or coffee. The staff who did eventually show up never said one word to me. There were signs EVERYWHERE ordering people what to do. Worst hotel stay in years.

Self

8/10

Excellent

26 Jun 2026

Filip

The parking was good the owner was diligent and friendly.

Self

8/10

Excellent

25 Jun 2026

Lisa

Check in was quick and easy, person at the desk was very pleasant.
Bed linen and towels were good. Bathroom modern and very clean. Room was spacious, and very quiet.
Heating worked well.
Paintwork and carpet very much in need of a refresh.
This is an old building which needs some updates, but if you are on a budget and need somewhere to sleep then you could do worse.
Great to have included a simple serve yourself breakfast.

Partner

10/10

Exceptional

11 Jun 2026

tracey

Convenient and dog friendly

8/10

Excellent

26 May 2026

Marguerethe

Everything was clean and the bed was very comfortable.
The bathroom however was not very practical. Way too narrow to the point where your knees were a few centimetres from the wall when you sat on the toilet.

Friends_and_family Family

6/10

Pleasant

23 May 2026

Jill

Clean rooms but no microwave in our room but moved to another room. No hot water in bathroom. Breakfast area not available at advertised time nor was reception.

Partner

8/10

Excellent

09 May 2026

Michelle

Room was comfortable and clean - ideal for an overnight stay although the tv didn’t work in our room.

Family

8/10

Excellent

25 Apr 2026

Noel

small but clean room and ideal for a short stopover and extremely well priced.

Family

4/10

Poor

19 Apr 2026

anne-marie

Room was clean and tidy
Downside was tv not working staff unable to reboot so no tv not ideal
No meals available on this premises
Premises needs awful lot of maintenance

Partner

6/10

Pleasant

14 Apr 2026

Cassandra

It was ok for the money

Family_with_children

6/10

Pleasant

02 Apr 2026

Deanna

Photos are not recent. The property has more wear and tear than shown. Carpets stained. Bathroom was good. Checkin desk closed an hour earlier than advertised. Voicemail was full. We were lucky to find another guest to help with lockbox access. Breakfast was just toast and cereal. Some juice and instant coffee. Nothing special but better than nothing.

10/10

Exceptional

28 Mar 2026

Jon

Stayed 2 nights and at this price point the hotel is terrific. Clean bathroom and room, comfy beds, terrific continental breakfast and good parking out the back. Definitely good value for money.

8/10

Excellent

24 Mar 2026

Raffaele

The toilet cistern needs attention.

Self

10/10

Exceptional

22 Mar 2026

Tracey

Clean spacious room with updated bathroom. The only downside was the room door getting stuck and the bathroom door not closing properly.

Self

10/10

Exceptional

21 Mar 2026

Shirley

My room was cool and tv worked but my friend in another room had trouble with tv and aircon till batteries changed in remote
Beds where amazing comfortable, rooms had fridge kettle microwave but need some upgrades eg carpet in upstairs foyer
Staff very friendly and helpful would stay again good value

Friends

8/10

Excellent

19 Mar 2026

Christean

Pizza shop has great Pizza's
Believe room should ( double ) have 4 pillows standard we asked for 2 extras
Only thing for non smoking rooms
Couldn't use as they reeked of smoke had to put in bathroom close door,

8/10

Excellent

18 Mar 2026

Chris

Good value for money.

Family

4/10

Poor

15 Mar 2026

Jude

The first room we were given was in poor repair with ripped carpet and the light in the bathroom did not work.

We requested a new room and upon being given the key, the staff member said the sliding bathroom door is not working properly and might get stuck and that it did.

The new room was not clean dish soap a um in the soap dish and the last occupants old soap and pubic hairs in the shower.

Again the carpet was ripped in places and metal edging missing into the bathroom.

The hotel walls are covered with signs stating all types of rules for the guest to follow. Quite amusing when the place needs an overall.

Continental breakfast is a joke, as staff do not clear away dishes not do they restock the bread, cereals or juices. Take tour own.

Stay somewhere else if you can.

Dump

Partner

6/10

Pleasant

08 Mar 2026

christean

Most shops shut down no didnt find park

Partner

8/10

Excellent

25 Feb 2026

Frances

There was a warm welcome. The room was clean and comfortable. A light breakfast is a bonus and there is a good coffee van across the road

Partner

10/10

Exceptional

17 Feb 2026

Malcolm

Friendly efficient check in. Clean comfy bed. Perfect location to explore the area. Couldn’t ask for more. Breakfast of cereal and toast very welcome and nicely presented in the breakfast room.

Partner

6/10

Pleasant

13 Feb 2026

Christine

Po

4/10

Poor

12 Feb 2026

Jason

Power point in bathroom did not work.
Nowhere to hang clothes.
Toilet button broken.
Very basic breakfast.

Helpful and friendly reception.

2/10

Poor

07 Feb 2026

Ae Sook

Room feel neglected, no wifi available and rude staff who was not helpful in troubleshooting. Was told to just deal with it. Everything within the room was dirty, infested with a nasty smell. It was not like the photos. Just survived a night on a long road trip without being able to have a comfortable rest. Will not be recommending. Please go somewhere else.

Leisure Family

4/10

Poor

24 Jan 2026

Subash

Room smell and there were not even enough food for the breakfast they offered with the room.

Business_and_leisure Family_with_children

6/10

Pleasant

18 Jan 2026

Anthony

The room was OK, but scant of facilities (cutlery, crockery), with a tiny fridge. The breakfast room downstairs did not have a wide selection, and had no milk when we went down for breakfast.

Partner

4/10

Poor

16 Jan 2026

Robert

Didn’t get the text to access the room key. No underlay on the bed. Toilet had poo on the bowl, hadn’t been cleaned?? Very small room. Other than that it was fine.

Leisure Self

10/10

Exceptional

14 Jan 2026

Ewen

Room was spotless and the staff are amazing

Friends_and_family Family

6/10

Pleasant

11 Jan 2026

wakil

good breakfast and facilities at room.

Leisure Family_with_children

8/10

Excellent

09 Jan 2026

Kevin

Room was good. STAFF excellent

Leisure Partner

10/10

Exceptional

06 Jan 2026

Jason

The Stay was great Wonderful Staff

Leisure Family

10/10

Exceptional

05 Jan 2026

Christopher

Basic but very good value for what you get

Partner

10/10

Exceptional

04 Jan 2026

Shakul

Good

8/10

Excellent

31 Dec 2025

Mark

Good Air conditioner
Good bed
Good bathroom

Self

2/10

Poor

31 Dec 2025

Syed

Stay away from this place. Service is non existent and never answers phone calls. It’s not at all worth it

Leisure Family

6/10

Pleasant

28 Dec 2025

Jaconette

Room was clean. Carpet in room lots of damage. Hotel old and not looked after. No staff was present at check in or out

Leisure Family

10/10

Exceptional

17 Dec 2025

Sharon

Fresh and clean and everything we needed!

6/10

Pleasant

17 Dec 2025

Cheryl

Comfortable bed. Renovated bathroom was lovely.

Friends_and_family Family

8/10

Excellent

16 Dec 2025

Azad

Good location

6/10

Pleasant

14 Dec 2025

Tennille

Shower was not warm and was quite noisy throughout the night

10/10

Exceptional

14 Nov 2025

david

Great room ,clean bed very comfortable Easy checkin and for $100 room with onsuite with breakfast- yes .No idea why people give this place 1/5 .

Leisure Self

8/10

Excellent

06 Nov 2025

Cheryl

Centrally located and convenient. ROoms clean. Breakfast fine. Carpets worn but what one would expect for old hotel. Good value for money. Staff very friendly.

Leisure Family_with_children

10/10

Exceptional

06 Nov 2025

Adrian

The room was basic but functional. For the price we paid it was perfectly acceptable. We were told at check in that we might have to let the hot water run for a while before it came out hot but we didn't experience any problems at all. The AC unit was exceptionally efficient and quiet. Wifi was a bit flaky in our room but fine everywhere else. It was great eating our evening meal out on the historic balcony at the front of the hotel. Breakfast was really just a bonus at this price point. It was a very basic continental style breakfast with bread and spreads and a few cereals with a geyser for hot water (t-bags and instant coffee). I really don't understand some of the negative reviews we saw online. It's a historic building so things will be different to a modern motel. If I was staying in Hay again I wouldn't hesitate to book this place. We had a great night's sleep and were fully refreshed for a long drive the next day.

Partner

6/10

Pleasant

31 Oct 2025

Grant

The old pub balcony is a great place to relax but otherwise the place is getting a bit run down. Worn/torn/stained carpets and other obvious maintenance deficits.

2/10

Poor

31 Oct 2025

Robert

The hotel and the room had a feeling about it. The window in the bedroom would not open. My wife felt very claustrophobic in the hotel and especially in the room. The receptionist told us we would be the only people in the building that night, this was not a comfortable feeling. As this was advertised as a hotel we expected it to have a bar and restaurant, it had neither. So, we cancelled the night and went to a motel in the town.

Leisure Partner

6/10

Pleasant

31 Oct 2025

Samantha

The room itself was good, bed comfortable and room clean. Bathroom clean though very small.
Check in was by lock box which was convenient though the instructions to find our room were a little wrong.
TV had sound only with no picture but fridge, microwave and kettle were very welcome.
Good aircon
Breakfast was supplied but bread had some mould on it and milk was out of date.

Friends_and_family Family

6/10

Pleasant

30 Oct 2025

Tracy

Nice enough for one night staff were great.

4/10

Poor

30 Oct 2025

Tim

Bathroom was smelly.

2/10

Poor

29 Oct 2025

Leandro

Rooms are too old, dirt and it’s not receiving maintenance at all. Bathroom disgusting.

Leisure Family

6/10

Pleasant

25 Oct 2025

russell

Good parking. GOod value. Clean.

6/10

Pleasant

19 Oct 2025

Anne

Parking was close and accessible, check in via the lock box was straight forward. Disappointed that breakfast didn’t open until 8am so we missed it. The TV wasn’t connected to the internet so couldn’t watch it and the room was a lot smaller than the photos indicated but the shower was great and the beds were comfortable

Leisure Family

6/10

Pleasant

18 Oct 2025

James

There was enough coffee, tea and milk and that was really great.

The room was relatively clean and neat, but could have done with a little table on the right or an extension to the existing table, as it would then be easier to use the toaster and electric kettle.

Parking was fine, but unsure if it is safe to leave our GPS in the car, as it is a public space.

We would have appreciated some cutlery, e.g. forks, knives and tablespoons. There was just one teaspoon.

We did not meet any of the staff except for three people we met along the way. The two young people seemed quite pleasant and friendly.

Note: good to check the dust inside the enclosed toaster/kettle section as it was somewhat dusty.

Great place for short-term stay, for shopping in the town area, and we met some very friendly and helpful people along the way. Lots of interesting shops along our route.

One kindly lady informed us that cars had to be parked 'nose-front', as otherwise we would be warned by the Police.

Leisure Partner

8/10

Excellent

17 Oct 2025

Michael

Whilst the room was clean, we had to leave our classic car out on the main road. No one was at the desk to ask about secure parking. The key was left in a box out the back, in envelopes with names on them: honesty of people booking was relied upon, even with a code sent to each person booking. Shower water pressure could have been better.

Leisure Partner

6/10

Pleasant

14 Oct 2025

Philip

Over haul

Room basic, bathroom OK

Partner

10/10

Exceptional

02 Oct 2025

Rodney

Accommodation was good value for money.

10/10

Exceptional

02 Oct 2025

Michael

Easy, no hassles

Friends_and_family Friends

10/10

Exceptional

30 Sep 2025

Tony

Staff were so pleasant and helpful upon check in and out. Doing a great job with a beautiful building

Leisure Partner

10/10

Exceptional

29 Sep 2025

David

The car park was good

Self

6/10

Pleasant

27 Sep 2025

Terry

Nothing

Leisure Family

8/10

Excellent

26 Sep 2025

John

Historic accommodation
Need to open the front bar for travellers

6/10

Pleasant

25 Sep 2025

Robert

We have stayed here twice before and had thought it was good value for money. But our room this time was in need of some repairs and refurbishing, carpet needed replacing and plumbing required attention, but still ok for an overnight stay.

Partner

8/10

Excellent

24 Sep 2025

Paul

Clean rooms, friendly staff. Good for an overnight stay on the way through.

10/10

Exceptional

22 Sep 2025

Jamal

Staff are friendly and professional

10/10

Exceptional

22 Sep 2025

Harmanjeet

We had comfortable stay.
It was really easy to communicate with staff

6/10

Pleasant

14 Sep 2025

Rhonda

Budget accommodation but for one night it was adequate. Comes with a minimal continental breakfast. Clean room and bed comfortable.

Leisure Partner

10/10

Exceptional

12 Sep 2025

David

Lovely great service great location comfortable

Leisure

8/10

Excellent

03 Sep 2025

Andrew

Lovely clean hotel…definitely visit if you love signs everywhere telling you what you can and can’t do and where you can and can’t go.

Friends_and_family Friends

8/10

Excellent

01 Sep 2025

Brian

This is an old property and it has seen better days. Having said that it was clean and tidy at a reasonable price. The breakfast was good and we felt safe and secure.

Leisure Partner

2/10

Poor

29 Aug 2025

Isaac

Pretty disappointed really

10/10

Exceptional

25 Aug 2025

Flordalin

Happy and satisfied

Very friendly staff and comfortable bed

Friends_and_family Family

8/10

Excellent

24 Aug 2025

Christopher

Good cheap stay

Good stay. Cheap accommo. Clean place. Good location

Self

8/10

Excellent

23 Aug 2025

Gary

Easy to access. Close to shops. Secure

Leisure Partner

10/10

Exceptional

22 Aug 2025

Kazim Hussain

Great experience

Leisure Family

6/10

Pleasant

22 Aug 2025

Marie

Requiresca Receptionist .

Leisure Self

6/10

Pleasant

19 Aug 2025

Julie

This hotel only offers accommodation now. Reception desk is via front door but guests have to use the rear courtyard to access stairs and rooms. To be honest we thought that the hotel was closed permanently as there was no \"life\" apparent. Maybe a sign that is on the footpath maybe helpful to those who are travelling through.

Leisure Partner

4/10

Poor

13 Aug 2025

Navreet

Property is in very poor condition, bad smell, noisy airconditioner, bright lights in the room. All of this makes it very hard to sleep. Not recommended. Room is very small and looks nothing like the photos.

2/10

Poor

04 Aug 2025

Chris

Cold, thin doona for winter, heating did not work, electric kettle did not work, no hot water in shower.

Leisure Pet

2/10

Poor

04 Aug 2025

Mike

On arriving at the property, it looked really good. Reception was unmanned but had a mobile number to ring. After that check in was smooth, however how the breakfast system worked was not explained.
The property was full of red highlighted notices telling you what you could NOT do, like wheeling your suitcase across the carpet.
Got to the room and it was small, the curtains were hanging off their rods. There was no wardrobe only 4 hooks on the back of the door.
The room only had a single chair and insufficient Power points.
The tea station looked like a cabinet from hard rubbish with a later thought of an unfinished top. The kettle did not fit in the sink, not that the kettle was big, just that the sink was small.
The bathroom was tiny, only 950mm wide, the first time ever in my life I could sit on the toilet and my knees and head touched the wall opposite. The shower was tiled and OK, but the water barrier was a piece of square poly down pipe with silicone to hold it in place. Could bd not get the shower mat anywhere close to the shower.
The TV did not work properly with only 2 channels with audio and video, all the other channels had either video or audio but not both.
Bed was comfortable and clean.
Then came breakfast: as choice of base cereals, with milk and very ordinary orange juice.
Toast was either white or multi grain bread, tick there. However, the butter was from a communal tub, with of previous user crumbs. Jam and marmalade was also communal,

Business Partner

2/10

Poor

29 Jul 2025

William

Could not even get the door unlocked for 10min. The smell from under the door worried us. After opening and not being able to remove key for another 5min we had a look in the room. Carpet torn up smelly and what we believe to be unwashed sheets. We left right away and went next door to a great little motel that was fantastic. I want a refund.

Business_and_leisure Friends

8/10

Excellent

29 Jul 2025

Rebecca

Great service

10/10

Exceptional

23 Jul 2025

Verified traveler

Convient And Pet friendly.. great overnight stop

Friends_and_family Family

6/10

Pleasant

20 Jul 2025

Brenda

We were concerned about no hot water, but that was basin only. Shower spacious, good and hot. Good bed. Tiny room. Nice continental breakfast downstairs. Low priced. Good position. No extra blankets available and only one pillow per person. They're trying hard, but have a way to go.

6/10

Pleasant

14 Jul 2025

Rosalind

Good value. Lovely staff

10/10

Exceptional

11 Jul 2025

Yan Mei

Check in was very convenient and easy. I like how there is signs around the motel. There is so many doors and can be very confusing without the signs on the doors. The room was clean and spacious.

Leisure Family

10/10

Exceptional

06 Jul 2025

Harmanjeet

Late Check-in was really smooth.
Rooms were clean.

2/10

Poor

04 Jul 2025

Kim

Property good for the price, just guests have no consideration for other people making noise all hours which is impossible to sleep. Not ideal driving across the country.

Leisure Self

4/10

Poor

04 Jul 2025

Lisa

Easy check in , clear instructions, toilet door didn't close for ensuite , double bed was like sleeping on a mortuary slab it was so hard , tv had sound for channels but no picture ,just a blue screen except for the abc .. tried using the chrome cast but it said it was unplugged even tho it was in wall and on ?

Business_and_leisure Family

10/10

Exceptional

03 Jul 2025

Maris

Lovely staff and great value.

6/10

Pleasant

03 Jul 2025

Thirza

Great comfortable bed, convenient location in the middle of town. Cleanliness needs to improve, remote control,small bathroom clean but behind facilities needs extra attention, bed runner, (tv did not work properly).

Business_and_leisure Partner

6/10

Pleasant

30 Jun 2025

Jeff

Try ha

Poor wifi,bathroom door unshutable,no glasses,no plates,had to fill the kettle from the shower rose, bathroom dirty. Could do better.

Partner

4/10

Poor

29 Jun 2025

Christie

Whilst the room was clean and safe and the checkin/out was easy, it was not as depicted in the advertising. The king bed was in fact 2 singles squished together. The bathroom was tiny tiny. We couldn’t get the hot water working in either the shower or the sink. The kettle didn’t fit under the sink tap to fill it. I specifically requested gluten free provisions for the breakfast part of the B&B idea, but no. There was absolute nothing that I could eat so had to go over the road to the supermarket. The only coffee was instant. The cafe down the rd was a 20min wait for a coffee. For the price, it was well below expectation.

Business Partner

4/10

Poor

29 Jun 2025

Aidan

Shower hot water barely a drizzle, meanwhile the mixer came off in my hand

4/10

Poor

29 Jun 2025

tim

Heater didn’t work on a night that was minus 2

Leisure