Name: Castletown Hotel
Address: Main Street, Castletown, Thurso, KW14 8TP, GB

8/10

Excellent

15 Jul 2026

mark

Clean room , great staff

Self

10/10

Exceptional

08 Jul 2026

Alexander

Staff were very friendly and helpful. Excellent breakfast. Room was a very high standard. O problem parking the car in the convenient car park.

Partner

6/10

Pleasant

21 Jun 2026

Nina

Dinner was good, breakfast was very good.
Bathroom very spacious with excellent shower. Unfortunately there were no shelves for any toiletries.
Staff were very attentive and friendly. My only criticism is that we paid for a superior room, but it didn’t feel or look superior. It was on the ground floor with two windows facing Main Street, so the blinds were closed to avoid people looking in. For a standard room that would have been ok, but not for a superior room. It was also very small: there was a gap of 4inches between bedpost and chair to get to the other side of the bed. A 10.5 tog duvet and unable to open any windows also meant that we were too hot to sleep…
Due to the location of the hotel and an excellent breakfast we will be coming back..

Partner

6/10

Pleasant

04 Jun 2026

Jason

Basic hotel, nothing special. Okay for an overnight stay. Had a bad smell in the room, possibly coming from bathroom.
Wifi didn't connect either. I'm guessing not in range.

Self

10/10

Exceptional

03 Jun 2026

Adam

Excellent hotel on NC500 route.
Easily parked to rear of property.
Helpful staff with big clean rooms and competitively priced dinner menu in restaurant.
Breakfast was perfect to set us up for the days onward travel.
We stayed in room 18 which was right next to the road on the ground floor.
Was honestly a little noisy with traffic initially but settled in evening and we slept ok.
Suggestions:
King sized beds would be a good improvement as room is big enough.
We were awoken by a group loudly chatting while waiting for a coach pickup outside our window at 7am, so would suggest hotel put a sign on window just asking anyone waiting to be mindful of customers sleeping.

Friends

8/10

Excellent

31 May 2026

Mary

Room and bathroom were small but clean. Staff was very, very helpful and kind. Beds were very comfortable. Hotel is old, but has character. The breakfast was very good and generous.

Partner

10/10

Exceptional

19 May 2026

Eric

Second time staying here in the last 7 months and I think this place is top notch. From the extremely helpful and friendly staff, to the incredible breakfasts included with our room and the excellent dinners we purchased in the evenings, to the superb communication by hotel staff, and the clean and comfortable rooms…I will certainly be back in the future. I’d love to see whoever is running this business teach these principles of professionalism and attention to detail to larger chains because they just get it!

Eric Slivoskey

Partner

10/10

Exceptional

17 May 2026

Bill

Room was small, but clean and comfortable. Parking was tight, but adequate. We had an excellent dinner in their restaurant, and breakfast was a buffet, so you can eat what you want.

Partner

8/10

Excellent

13 May 2026

David

Good location for the Pentland ferry from Gill’s Bay, about 20 mins. Lovely food, our room on the ground floor was great, small but adequate.Parking also adequate.

Partner

8/10

Excellent

04 May 2026

Paul

Friendly staff, good breakfast - good value for money stay. Bar reasonably priced

Partner

10/10

Exceptional

31 Mar 2026

Aitor

Parking at the back was full, but there is a municipal free parking just accross the road. The breakfast was magnificent. Room was comfortable. Mattress and Duvet are of great quality. Recommended.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Sue

The room was very clean. Was a nice touch having biscuits on the tea tray. The staff were excellent. Special shout out to Michelle who made sure our stay was special. The breakfast was fantastic. Fresh fruit available. The hot stuff was good to perfection.
We did have evening meals aswell which were also excellent and a great choice and really good value. Parking was available and if the car park was full, there is availability on the street

Family

10/10

Exceptional

20 Feb 2026

jane

Lovely hotel and staff and nice reasonably priced food

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

Dervin

Me and wife had a 1 night stay hotel was very nice our room was nice and clean staff where excellent and made you feel welcomed food was excellent average priced and nice portions the price we payed for 1 night included a excellent breakfast was brilliant

Partner

10/10

Exceptional

21 Jan 2026

Findlay

Great staff.
Great food.

Business

10/10

Exceptional

23 Dec 2025

Craig

Fantastic service as usual

Business

8/10

Excellent

05 Dec 2025

Marc

Everything was as it should be. Good value for money.

10/10

Exceptional

28 Nov 2025

Dean

great little hotel nice rooms, good breakfast, friendly staff, not much in the immediate area, but enjoyable stay comfortable beds etc would go back again

Business Self

10/10

Exceptional

23 Nov 2025

Stefan

We really enjoyed our stay at this hotel. The staff were superb in looking after us. The hotel is well kept and the room was very comfortable. We had both our evening meal and breakfast and there were plenty of options at each. Service was very good also.

Partner

10/10

Exceptional

20 Nov 2025

Nabashnikas

Clean and cosy room. Breakfast was included. All staff we're very friendly. Nice little bar/restaurant area.

Leisure Partner

10/10

Exceptional

26 Oct 2025

John

Friendly staff, helped with our vegan requirements. Pet friendly and easy parking. Not far from Gills Bay Orkney ferry.

Partner

8/10

Excellent

01 Oct 2025

amber

Friendly staff, comfortable room and yummy breakfast!

8/10

Excellent

29 Sep 2025

Nina

Parking was easy.
Staff were friendly and helpful.
Room was dated with very small bathroom and shower cubicle, but the shower itself was great.
Dinner was very good.
Breakfast was tasty with lots of choices in the buffet. Bowl of natural yoghurt along with 7 bowls of fresh fruit to choose from!

Leisure Partner

10/10

Exceptional

26 Sep 2025

Suzanne Jane

Parking was good
Room comfortable and clean
Staff very friendly and helpful

Partner

10/10

Exceptional

01 Sep 2025

Joan

Lovely place to stay. Everyone in the Castletown team could not do enough for us, welcoming and helpful. The room was spacious and clean. The bed was very comfortable. The breakfast and evening meal were excellent. Our second stay, and will stay there again.

Leisure Partner

8/10

Excellent

26 Aug 2025

Graeme

It was good

Leisure Self

10/10

Exceptional

18 Aug 2025

Linda

We found the room to be very comfortable and en suite superb the dinning area was great and food top class not to mention the friendly staff so helpful really loved our stay would highly recommend it

Leisure Partner

10/10

Exceptional

06 Aug 2025

Linda

The mattresses were worn and uncomfortable. I was poked all night by a loose spring.

Leisure Friends

10/10

Exceptional

05 Aug 2025

Melissa

Great location. Staff super friendly and helpful. Can certainly recommend

10/10

Exceptional

24 Jul 2025

Gavin

Fantastic place to stay, with delicious food and fantastic staff

Leisure Partner

10/10

Exceptional

18 Jul 2025

Elizabeth

Pleasant night in the highlands.

A lovely little hotel for a one night stop. Staff were all lovely and friendly.
Our room was pleasant, on the ground floor, very clean with a comfortable bed.
We ate in for dinner which was very good, good choice, also choice for vegetarians, and the portions were very good.
Breakfast was a simple but good buffet.
Very happy with our stay.

Partner

10/10

Exceptional

14 Jul 2025

james

Lovely clean hotel staff friendly food 1st class

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

WILLIAM

One to try as a base if touring in the area,

Fantisic stay wih friendly,helpfull and lovely staff. Excellent food with large portions,and great choice and standard of catering.Basic but adequate rooms comfortable and equipped will all basic requirement to cover an overnight or longer.we stayed for 3nights using hotel as base for touring the local area and were extremely happy with our time there and would recommend others to give it a try.The only Public Bar in the village but make you so welcome.

Partner

10/10

Exceptional

26 Jun 2025

John

Loved this place. The staff was so friendly and helpful. Great restaurant. Mostly modern rooms/bathrooms.
Quiet and relaxing atmosphere.
Parking is limited so get there early.

Leisure Partner

10/10

Exceptional

10 Jun 2025

Andrew

Very convenient for an overnight stay on our way to the ferry to Orkney

Leisure Partner

8/10

Excellent

09 Jun 2025

Michael

The room didn’t live up to our expectation of exceptional. The room lacked character. Walls were bare and only the bare essentials were provided. There were two single beds with a doona that just covered the width of the bed. The curtains barely coveredthe window which allowed twilight in. Just one half bottle of shampoo/body wash and there was no hand wash or soap. Tv aerial had been disconnected. One towel freyed. The two single beds reduced available floor space for luggage. Staff however were excellent and very good buffet hot breakfast provided.

Leisure Partner

10/10

Exceptional

06 Jun 2025

william

From checking in to our check out the service was excellent the staff were very friendly and attentive throughout

Partner

10/10

Exceptional

06 Jun 2025

Shelley

Great hotel. Very friendly staff on reception. Check in smooth. Booked a table for dinner easily. Room was a good size with a big bed. Tea and coffee facilities. Only downside was there was a bath with a shower over. Would prefer a walk in shower.
Dinner was excellent and great value for money. Breakfast was good. Hot food could have been better as it was a bit cold. There was some excellent fresh fruit on offer. Would overall recommend

Leisure Partner

10/10

Exceptional

06 Jun 2025

KENNETH

Food excellent, staff excellent

Business Self

8/10

Excellent

04 Jun 2025

Shelley

Great location to get to the Scrabster ferry to Orkney. We walked to a nearby nature trail and down by the sea. So much history in this area.

Leisure Partner

10/10

Exceptional

20 May 2025

Jeanette

For the price this hotel was perfect. The room we were in had history too, the McCartney Room. The breakfast was self serve of good quality, the hotel is a little dated, but it’s been around a while.

Leisure Partner

8/10

Excellent

15 May 2025

Darron

Clean, good value for money

This was a pleasant stay. Evening meal and breakfast was great. Good value for money. Room was small and needed updating. Our room needed a new matress. Staff were excellent. Would recommend

Partner

10/10

Exceptional

28 Apr 2025

philippa

The hotel is in a small town, with beautiful fresh air and countryside a few minutes walk away. The room was clean and quiet. Breakfast was included in the cost of our stay. Anything you could possibly want for breakfast was provided, from fresh fruit, yoghurt and croissants to eggs, bacon, sausage, haggis and blood pudding and others. We were very happy with our stay here.

10/10

Exceptional

23 Apr 2025

peter

A cheerful host, a comfortable bed, a lovely room and an excellent breakfast. I would recommend to all

Leisure Partner

10/10

Exceptional

22 Apr 2025

Michael

Great location in Stirling close to the old time jail and many dining options - I would stay here again

Leisure Family

10/10

Exceptional

22 Apr 2025

Rebecca

Amazing stay at Castletown Hotel, would highly recommend to others! Very clean, staff were lovely, food was amazing! Best stay we had along our NC500 journey.

Partner

10/10

Exceptional

19 Apr 2025

Chi Man

Decent breakfast and fresh food/fruits. Clean and helpful staff.

Friends_and_family Family

8/10

Excellent

11 Apr 2025

Steven

Overnight stop for NC500, lovely staff, great food and drinks. Definitely recommended.

Friends_and_family Friends

8/10

Excellent

07 Apr 2025

GARY

Castletown hotel

This hotel was amazing the staff couldnt do enough for the guests. Food was brilliant and huge portions. I wouldnt hesitate to return to this hotel.

Friends_and_family Family

10/10

Exceptional

03 Mar 2025

Raymond

Staff were very welcoming and helpful.
Hotel decorated and furnished to a fine standard.
Wonderful value.
A real cosy stay for me.

Leisure Self

10/10

Exceptional

22 Nov 2024

Chrstona

Miss

Great

Self

6/10

Pleasant

30 Sep 2024

champak

One of our rooms was smelly and very small.the shower tray got fluded.
Asked for room to be changed told all rooms taken .
Changed tge next day.
There was no Disabled parking facility .Had to park on the street and walk to the hotel .one coach took the entire section of the car park not good at all .
The restaurant food was excellent.

Friends_and_family Friends

8/10

Excellent

29 Sep 2024

Ashton

Room was nice and clean, staff were very friendly and helpful.

Leisure Self

10/10

Exceptional

17 Sep 2024

Jack

Great staff. Very welcoming

Leisure Partner

10/10

Exceptional

14 Sep 2024

STEVEN

Nice , clean room. Food was excellent.

Leisure Partner

10/10

Exceptional

11 Sep 2024

Vicky

Really cannot fault this hotel. The location was convenient for the NC500, the room was clean and comfortable and everything was in good condition. The staff were welcoming and friendly. Both the food and the service in the restaurant were excellent. They were very dog friendly and the price for both the room and the food was surprisingly reasonable. Very impressed.

Partner

10/10

Exceptional

04 Sep 2024

Karl

Great Staff .
Excellent food , very well presented and large portions

10/10

Exceptional

24 Aug 2024

Bruce

Northern Scotland

Just the right place to stay. Central to Thurso, John o Grotes and Wick. Meals great. Staff great. Breakfast a bonus.

Partner

8/10

Excellent

29 Jul 2024

Margaret

Just back from 5 night stay in Castletown Hotel which was comfortable with friendly efficient staff.
Meals were nutritious & delicious!
Only complaint would be over the weekend when breakfast not up to their usual standard …no bowls, fresh fruit not replenished & no orange juice. A poor show as weekday breakfasts were excellent!

10/10

Exceptional

25 Jul 2024

Sue

Overnight Stay

Very convenient one night stay on our road trip of North Scotland and Orkney. Very pleasant welcome and stay. Food is excellent!

Friends_and_family Friends

8/10

Excellent

24 Jul 2024

Natalie

Property is in a great location, close to everything. Hotel is dated and super hot. But overall it met our needs and we had a good dinner at the restaurant on site.

Leisure Friends

8/10

Excellent

22 Jul 2024

Paul

Best full amazing breakfast in Scotland! Very friendly courteous staff. Nice and clean room and restaurant. Fast wifi. Quick check in and out.

Leisure Self

2/10

Poor

20 Jul 2024

Matt

Would not stay again

Rooms very dated, hot water only trickles in peak demand practically no pressure this is after you had a work out turning incredibly stiff hot and cold tap knobs.

Locks on windows don’t work and are in a very poor condition.

Had to sleep on top of the duvet over night because the spring mattress was so incredibly worn that we could feel every spring digging into our ribs.

Ps. Be aware that their double rooms are only two single beds pushed together.

Will not be coming back here again.

Absolute rip off for the condition of the room.

Partner

10/10

Exceptional

14 Jul 2024

Elizabeth

Excellent, affordable, great location

Leisure Self

8/10

Excellent

12 Jul 2024

Verified traveler

Lovely stay. Friendly staff. Excellent food. Room could do with a full length mirror.

Partner

6/10

Pleasant

08 Jul 2024

Luke

Stayed here for a 3 nights Friday night check out Monday, whatever you do DONT GET room 18. Upgraded to have a bit of a treat after driving for 12 hours, outside the room is smoking corner so as it’s warm we had the window open and unfortunately had smokers outside. They set the fire alarm off Friday night at 4 am, and were falling against the window Saturday around 2 am. Food is good £60 - £100 however the chef must have changed throughout as the food was fantastic Friday and Saturdays and then Sunday we thought we would have steak and for £25 quid each it was awful, cooked as asked but was quantity of meat of quality. Same with staffing there was a fantastic ginger girl who honestly could run the place. Knew every alternative drink and have great service nothing was to much and made up for the poor start. But when she was off, being served a steak and having no cutlery when we asked took 10 minutes and the same girl asked what our drink order was. Food had gone Cold and in the end we just wanted out

Bedroom was serviced everyday which was great, but for the price the pillows were lumpy and the mattress was solid. A real shame because we have stayed in the other hotels in the group and this just doesn’t meet the standards.

Superior room is not superior at all a slightly nicer chair is about it.

Leisure Partner

6/10

Pleasant

07 Jul 2024

Simon

located close to the NC500 route, stopped there for the night

10/10

Exceptional

29 Jun 2024

Stephen

Good,nice clean room with excellent shower.Food in evening restaurant and also breakfasts was superb with a wide choice.Very friendly helpful staff

Leisure Family

10/10

Exceptional

26 Jun 2024

james

A fantastic place to stay, staff were so friendly and helpful. The room was superb and spacious. The food choice and quality was exceptional. Very reasonably price for food and drinks. Would have no hesitation in recommending it and will stay there again, hopefully soon.

Leisure Partner

6/10

Pleasant

02 Jun 2024

Adam

Small room in an economy hotel.

Leisure Partner

8/10

Excellent

26 May 2024

Anna

Fantastic staff 5*, fabulous breakfast
tv not working - no channels no connection
Small room, sofa not comfortable.
Good few cobwebs in the room and in the bathroom. No hangers in the bathrooom - no place to hang clothes or towels !

Friends_and_family Family

4/10

Poor

25 May 2024

Carol

The walls were thin and could hear other noises, bed was uncomfortable and squeaked , bathroom door didn’t close. Room was tiny.

Leisure Family

8/10

Excellent

19 May 2024

Susan

Staff were very helpful and friendly

Leisure Self

10/10

Exceptional

15 May 2024

David

Enjoyable stay. Not far from Thurso. Very nice buffet full breakfast.

Partner

10/10

Exceptional

07 May 2024

GEORGE

Great Trip

Wife nd I spent weekend at Hotel. Staff couldn't do enough to help. Room was well laid out with all required for a good stay. Had meal in restaurant first night was so good and great value booked for the second night also. Will stay there again when in area. Made our relaxing trip a very pleasant time away

Partner

10/10

Exceptional

07 May 2024

Kate

The inside was what I consider a good highland hotel, with descreet decor, of a highland flavour, especially the carpets. Was a bit of a surprise after the outside.
The signs for the car parking were not brilliant and the area small for a busy hotel. Guests were generally tidy parkers which respected others needs

Leisure Partner

8/10

Excellent

25 Apr 2024

Valerie

The staff at the hotel were delightful and very helpful. The breakfast was excellent and gave you lots of choices, including fresh fruit with yogurt. The rooms were clean, a little small, but we spent very little time there, only to sleep.

Leisure Friends

10/10

Exceptional

22 Mar 2024

Tracey

Comfy clean room
Friendly staff
Value for money
Yummy breakfast

Friends_and_family Family

10/10

Exceptional

15 Mar 2024

Gary

The folks at Castletown Hotel really looked after me again this week, will definitely be staying again.

Business Self

10/10

Exceptional

11 Mar 2024

Vijay

All good. Thank you.

Leisure Family

8/10

Excellent

16 Feb 2024

Gary

Good as usual, staff are great, will stay again.

Business Self

10/10

Exceptional

08 Dec 2023

Leah

I thoroughly enjoyed my stay here. Each staff member is friendly, kind, and helpful. A generous breakfast was included, and they accomodated me by serving me before hours. Housekeeping tidied my room between check in/out. Castletown Hotel is a great place to stay!

Leisure Self

10/10

Exceptional

07 Dec 2023

mary

The staff are excellent

Business_and_leisure

10/10

Exceptional

06 Dec 2023

mary

The staff are the very best

Business_and_leisure

10/10

Exceptional

04 Dec 2023

mary

The staff are great

Business_and_leisure

8/10

Excellent

01 Dec 2023

Gary

Lovely stay again, room was comfortable but either boiling hot or a bit cold, food good and staff excellent, looking forward to staying next time :-)

Business Self

10/10

Exceptional

29 Nov 2023

Glenys

There was nothing that i could fault. Everyone was helpful and friendly and it was such a lovely
place, quiet and safe.

Leisure Self

10/10

Exceptional

27 Nov 2023

mary

The staff are amazing and the food is good.
The rooms are quiet and nicely decorated.

Business_and_leisure Self

8/10

Excellent

17 Nov 2023

Gary

Nice stay, comfortable / toasty / quiet room, Wi-Fi occasionally a bit iffy but not a major issue, really friendly & helpful staff, enough parking & good food options (including breakfast), will definitely use again

Business Self

8/10

Excellent

22 Sep 2023

Saul

Mattress terrible. Needs to be replaced.
Towels in bad shape, frayed edges, old.

Leisure Family

2/10

Poor

22 Sep 2023

Kenny

Poor service

Entered room to what sounded like a jet engine going in the wall, was told it was pump for shower next door. Room was tired needing a very good clean and decorated. Went for a shower that night, no hot water to be had and shower was trickling. Managed to get a hot shower in the morning but again very little water flow. Contacted maintenance and was told shower wasn't right. Returned later in the day to be told the owner said its ok. Checked out early and Will not use this hotel or any hotel in the group again.

Business

8/10

Excellent

15 Sep 2023

JASON

For a cheaper hotel, this was a very pleasant place to stay while completing the NC500. Room was spacious, nice powerful shower in an en-suite (not a shower over a bath). Breakfast was OK and staff were helpful and polite. Would stay again.

Leisure Self

10/10

Exceptional

08 Sep 2023

Bradley

Perfect!

Amazing value for money, staff were fantastic. Breakfast was also amazing!

Self

10/10

Exceptional

31 Aug 2023

Edward

Very nice. Close to ferry. Friendly staff!

Leisure Partner

10/10

Exceptional

26 Aug 2023

evelyn

Fantastic

Amazing

Partner

8/10

Excellent

18 Aug 2023

Gary

Lovely place, lovelier staff? can always get a table in the restaurant, food very good for the price, good breakfast as well, rooms near the road are a bit noisy but would definitely stay here again.

Business Self

10/10

Exceptional

13 Aug 2023

Sarah

The hotel was large and spacious with comfortable rooms. The staff were really friendly and the hotel itself was really welcoming. The food in the restaurant was delicious. Easy and spacious car park behind the hotel, and very easy to get to. In walking distance is a heritage area, rock pools and an amazing beach. Well worth the short walk to visit.

Leisure Family

10/10

Exceptional

02 Aug 2023

Aria

Amazing hotel! We arrived at 9pm and had the nicest greeting ever. The room was really clean and neat. Perfect for a night sleep! The breakfast was delicious with a great selection for everyone!

Would highly recommend! 10/10!

Leisure Family

10/10

Exceptional

23 Jul 2023

Brittany

Great Food, Great Location

Great Location for ferry. We just stayed the one night with our two young kids before our ferry to Stromness in the morning. We had dinner in the hotel restaurant and the food was large portions and delicious. Breakfast was available from 630am which was great as we had to get the early ferry and breakfast was good too. Sofa bed wasnt super comfortable but the normal bed was and the room was clean and tidy. Perfect for a 1 night stopover.

Friends_and_family Family

10/10

Exceptional

04 Jul 2023

Perry

Great stay, clean room, good parking and great meal and breakfast. I would recommend this hotel to all, just a short drive out of Thurso.

Partner