Accra Royal Castle Apartments & Suites

Ghana , Accra
Kwabenyan, Atomic Hills Estates
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50 reviews shown

4/10

Poor

19 Jan 2025

Cynthia

The staff were very helpful, no management about to answer questions, the room we booked was no longer available; we paid for a twin room (2 single beds), the one given to us was extremely dirty. We had wipes and did alot of cleaning of the surfaces in the room. There was only 1 hanger in the wardrobe. Also on the first night there was no water and a powercut, they were both back on by the morning, but there was no hot water. No instructions how to lower the air conditioning.
On a positive note the location is a good one for the area and the staff went out of there way to help with us with additional towels, and wifi set up.

Leisure Family

2/10

Poor

17 Jan 2025

darnisha

Reserved room not available. Poor substitute.

I rented a suite. The suite was not available, so instead I was given a seperate room for a minor child. I was not very comfortable with that. I brought food to cook in the kitchenette for us all, but no kitchenette, so that food went to waste, and instead I had to buy dinner for 4. I also had to rent an additional room for my driver. Instead of a single suite for 3 adults and a child I had 3 rooms. One was complimentary, but I had to pay extra for the 3rd room. It was an inconvenience and cost me more.

Business

4/10

Poor

30 Aug 2022

Charles

Disappointment

The room looked like it has not been used for a while. The fridge was dirty we had to use antibacterial wipe to clean inside. There were no towels and no soap, when I asked I was told all the towels have been washed.The bathroom was not clean, towel holder was broken. There was no water on second day

Partner

2/10

Poor

22 Jun 2022

Melissa

The property looked nice in the pictures and it was very misleading to what i saw at the hotel, the cup when they offered us drinks had mould we didnt get to eat at the hotel the rooms the bathroom was dirty we told them to clean it, the bedsheets were dirty the internet was non existent when in the room we had to come out of the room to actually get internet, we changed rooms and the internet was still not working. The pool was dirty the only time it was clean when the manager was having his party i wasted money on this hotel i would never stay here again at all they need to take down the pictures as its very misleading. I should of paid what i thought the stay was worth like on the programme four in the bed. Their hospitality was wack, they had works going on in the hotel and nothing was getting sorted leaks coming in from the rain into our room, they had a generator and they never put it on when the rain was falling and the lights cutting out. The back up generator was not working either the people there were nice but i would never stay here again i give it 1 star out of 5. Please do not stay at this hotel i booked for 2 weeks but ending my stay to check out in 3 days because of the way the hotel was running.

Leisure Partner

6/10

Pleasant

16 Dec 2021

Johnett

It is day two only and the bedakes me deel like I was hit by a bus. Lying on a stack of hay may feel a little better. I may be checking out early if I cannot het a better room of comfort.

Business Partner

10/10

Exceptional

26 Oct 2021

Leslie

Very gracious and accommodating staff; cozy and
comfortable accommodations; and absolutely delicious food.

Leisure Self

2/10

Poor

10 Jan 2020

Verified traveler

This hotel is GARBAGE, the pictures posted don't reflect the facility at all. The pool is dirty, there are holes in the ceiling upstairs, the drain in our shower was slow as hell, AC didn't work, wifi was a joke, bed hard as a rock, COMPLETE SCAM! Even the property manager told me the pictures on Expedia were old and they need to do renovations. I asked for a refund after only staying 1 night in this filth and was told no, completely unfair so I will be filing a lawsuit. Please don't waste your time or money booking here!

Leisure Friends

8/10

Excellent

22 Oct 2019

Volunteers

The staff was very nice, and the view was perfect. The my group stayed in the suite. The shower/bathtub was weird and set up unusual. We had an issue where when bathing we would get electrocuted a little but we told the staff about the issue. They had an electrician look at it, but it stayed the same. Breakfast was simple but good. Restaurant was overpriced and took a long time. Walls were dirty, room dusty, but overall an ok hotel. Around 40 minutes to the nearest airport. Make sure you're aware that the water in the room is not free. The put 24 bottles in our room and we used half of them, but wanted us to pay for all 24, which is 48 cedis. Needs some work but pretty ok.

Leisure Friends

6/10

Pleasant

09 Oct 2019

Verified traveler

The décor in my room was nice for me. Many may not like it. I loved the balcony too. The hotel needs work doing it. However rest assured that if you need anything fixing the staff are very supportive and on hand to meet your needs. Things are changing for the better so don't rule it out.

Business Self

4/10

Poor

10 Sep 2019

Verified traveler

The only unique thing is the hotel was bad so disappointed that I paid that amount I couldn’t even sleep 😡

2/10

Poor

08 Apr 2019

Verified traveler

Shouldn't be on Hotels.com

Nothing like the pictures. No way it should be a 4-star hotel, not even 3. Old is one thing, but cleanliness should be a minimum. We booked 2 rooms, the sheets were not changed, the pillows stunk of BO. My room smelled so bad probably because of the moldy fridge. There was no soap in the bathroom. We checked in and tried to get some work done, but couldn't charge our phones nor use the WIFI because there was no power and they didn't want to turn on the generators until 5 pm for some reason. We left our luggage there went for dinner and found another hotel and left, couldn't spend the night there. I contacted Hotels.com, they said the owner didn't want to refund any of the 2 nights stay (although we didn't see any other occupants, the rooms on our floor were wide open and empty), we just used the room to keep our luggage there for a few hours (not over night), so the least they could've done is refunded 1 night. Hotels.com gave me $100 credit which doesn't cover 1 night, which was disappointing. The people working there were very nice though.

8/10

Excellent

22 Dec 2018

Verified traveler

A good cheaper hotel with basic facilities and lovely staff. A colourful area but long way (mostly due to traffic) from anywhere.

10/10

Exceptional

03 Nov 2018

James

Brilliant stay as always. The hotel is made by the amazing people who will look after you, always the best place to rest after a journey and the food is great too. Thank you!

10/10

Exceptional

13 Sep 2018

Verified traveler

Great staff great service. I truly enjoy my stays there

2/10

Poor

17 Aug 2018

Lilian

I was very disappointed. The hotel looked like a dead place with no activity. It took hours for food to be prepared. Overall, it was a very unpleasant experience.

6/10

Pleasant

05 Apr 2018

Decent-sized hotel with pool

A long way from the city centre and airport and traffic is heavy so bear this in mind if wanting to be able to be mobile (taxis the next option).
Staff friendly on the whole.lots of silly extra charges ‘extra milk’ being my favourite, for breakfast etc. but did at least change my dates after a delayed flight from Lisbon (of three days).
Basic, reasonably-priced and jazz-themed. Nice to have a pool and bar.
One memeber if staff, Patrick, was outstanding and went beyond the call of duty.

10/10

Exceptional

14 Jan 2018

Verified traveler

Very nice atmosphere

I have been there several times always a wonderful stay. I have no problem recomending

6/10

Pleasant

16 Nov 2017

Harry

Not Practicable

...I booked the Hotel because of its swimming pool, but it was not clean and every day needed to be cleaned, of course what not every day was done.
...The shower in my room was very primitive and unhandy, no curtain around the bathtub, every time the whol floor got wet and slippery, its hose too short for my hight, by the way I am just about 6 ft high.
...The breakfast was monotone, every day eggs and preparing of 2 eggs (breakfast) took nearly 40 minutes.
...I had the smallest room and no wardrobe was there, as I asked they provided one, and said a little bigger room costs more, and I had to pay.

6/10

Pleasant

30 Aug 2017

Verified traveler

I would not like to share my experience because it was a little disappointing/.

8/10

Excellent

28 Aug 2017

Nell

Nice Hotel

The hotel was nice, the staff was great. 24 hour Security and front desk service. We was on our Honeymoon so our room got upgraded without charge. We really enjoyed the breakfast that was included and the baloney to our room. The hotel needs attention and repairs around it, since it is old but, it was beautiful.
The area around it is lacking and nothing close by to enjoy.

6/10

Pleasant

27 May 2017

Verified traveler

Staff was very nice and accommodating. Hotel is very old and could stand a little renovation but I really enjoyed myself

8/10

Excellent

19 Apr 2017

KTW

Quiet getaway...

Quiet...except when they rent the place out for weddings or other events...
Breakfast is basically eggs and fruit...
Nice staff...beautiful gardens and pool.

10/10

Exceptional

01 Apr 2017

Raquel

So charming

This was my favorite stay in Ghana AA I stayed in 3 different places. The charm, the feeling of being in your family's home, made this a great place for me. The staff is great and I love that there's a pool!

10/10

Exceptional

01 Mar 2017

Verified traveler

Pleasant and comfortable

I could not fault this hotel. Lovely staff, clean environment and all food were freshly prepared. I will certainly return.

8/10

Excellent

30 Jan 2017

Verified traveler

Very nice staff

Very nice place to stay and the people in the neighborhood wheee very friendly

8/10

Excellent

22 Dec 2016

Paul

Nice hotel

Hotel was comfortable and relaxing. My biggest problem: They say they only transport you one way to or from the airport, but they don't always show up for that one trip! I had to take a taxi 6 times out of 8 trips (I've stayed there 4 times)

10/10

Exceptional

02 Dec 2016

Uche

It a lovely hotel and the staff and management is perfect I love the hotel and am coming back

10/10

Exceptional

17 Oct 2016

James

Perfect Ghanaian hotel with great facilities

I stayed in total 4 nights before and after a trip to Eastern Region. The staff are just wonderful and the hotel has brilliant facilities, all very clean and relaxing. Rooms are also very clean and nicely furnished, some with balconys overlooking the pool. Whether business or leisure, the food, welcome, setting and beds here will make for an enjoyable visit. I'll definitely be back.

2/10

Poor

08 Oct 2016

i keep it real

Internet pictures deceiving

No hot water. Filthy towels. Poor condition. Lost money on two days. I booked for 3 nights and only stayed a few hours. Decided that sometimes it pays to shell out a little more cash to get what you want. Hotel shuttle was a vary old dirty station wagon. Good had to be ordered from a nearby restaurant but they call it room service. Staff were nice But I care about were I lay my head. Now I understand why the price is so cheap. You pay for what you get. Believe it!!!! Area people coming to use the swimming pool. The list goes on....I was so disappointed with the conditions that I decided to forfeit the stay and travel.

8/10

Excellent

29 Sep 2016

Verified traveler

Excellent staff.

It is clear that this was once one of these best hotels. I think the distance from there airport is a little problem. Anyway, they do have shuttle.

8/10

Excellent

10 Aug 2016

Allen

Tell your driver for El'Orr Castle

Nice place. Parts of it were a bit rundown...in need of remodeling, but our room was brand new.
Staff was very helpful.
The only major problem was finding the place. Turns out the hotel has two names for some reason, and the main name on the sign is El'Orr Castle, not Accra Royal Castle. Because of this we got tunred down by two cab drivers because they didn't know where it was, even though we were less than two miles away. Luckily the third driver took us based on the google maps location, which turned out to be right.

Partner

4/10

Poor

03 Jun 2016

Verified traveler

Service was very slow.

10/10

Exceptional

30 May 2016

Manuela

Great place!

I enjoyed very much my stay at this hotel. The staff were very friendly and always eager to please and make my stay more comfortable. The main manager was absolutely a pleasure to talk to, and my concerns about the cleanliness of the room were immediately taken care.
Besides the few rainy days I experienced during my stay, the pool area was pleasant and clean. I enjoyed my room in second floor with a balcony. At night, the skies were gorgeous, warm, and peaceful!

4/10

Poor

06 Apr 2016

Verified traveler

Be careful

The service at this hotel is very poor.
They took forever to deliver a order and seemed to charge for everything.
They calculated everything incorrectly and overcharged us for some unnecessary items.
The only good point for this hotel was that the night watchman was very helpful.
The advert of the room was incorrect and we had to request a change of room. I'm not a moany person but contently kept asking for things to be done, and even after the complain they still wasn't done.
All in all not a great experience but done the job.

Partner

10/10

Exceptional

02 Apr 2016

Verified traveler

It was very welcoming and staff were very helpful.

It was very pleasant and welcoming experience. The accommodation was of good standards and staff were very helpful in all aspects of customer services.

6/10

Pleasant

27 Mar 2016

Julie

Budget hotel very far from city center

Finding a reasonably priced hotel in Accra, Ghana is a hard thing to do, especially when you are a family of 4. So, not knowing anything about the city, we were happy to pay about one hundred dollars a night per room. I do want to point out that the staff tried their best to be accommodating and EXTREMELY pleasant the entire time. That said, it is definitely not a 4 star hotel for the following reasons:

1) It is at least a 45 minute ride to the hotel from Accra's city center. And then 45 minutes back. While this might not seem like much, it cuts out almost 2 hours out of your day -- and if you want to go anywhere to eat, usually that will be in city center. Count on at least 2 - 4 hours in a taxi per day.

2) The accommodations are basic. There is a decent bathroom. The king-sized bed was the HARDEST mattress I have ever slept on. The pillows also were very hard. There were no chests or drawers to place clothes -- only a closet with no hangers. So we used our suitcases. The bath mat probably had not been washed in a while.

3) The building itself was ok clean. Not uber clean, but functionally clean. There were multiple holes cut into the ceiling of the hallways for what I assume were for repairs, but it left an impression of lack of repair.

4) The pool was never cleaned. Chemicals were thrown in, but never cleaned.

5) The food was very basic. Basic rice, basic chicken. And service was SLOW.

In the end, come for the price, not for the hotel

8/10

Excellent

25 Mar 2016

Mary & Frank

Ghanaian Hotel With a Pool

When we arrived, the staff was really helpful. The hotel is in a great setting around the pool with individual eating areas and a lot of activity going on. First disappointment is that the air conditioning did not work well, we could not adjust the temperature and the room was very hot - it took about 8 hours to cool down to a reasonable temperature.

The pool was inviting and the best part of the hotel was a wonderful grilled tilapia fish dinner which we split between us and was the best meal we had in Ghana and for a reasonable price.

The most disappointing aspect of our stay was the refusal to honor the one-way access to the airport which was supposedly included in our Expedia voucher. We had independent transportation to the hotel from Winneba to Accra so the hotel's charge of $25 U.S. to go to the airport was both disappointing and unexpected. They claimed that their policy was not to provide one-way transportation when the guest(s) stayed only one night. Expedia should have been aware of this or we should have been informed beforehand and we urge you to refund us our $25 U.S.

Family

8/10

Excellent

28 Jan 2016

Rebecca

Really great hotel, but far from the city center. Took us more than half an hour to reach from airport by taxi.

Staff was excellent, and the room really nice.

Family

10/10

Exceptional

24 Jan 2016

yaa

Home from home

Welcoming environment
With fashionable African decor
Particularly the bedroom. I loved having the balcony as part of my room package
Very helpful staff and attentive
Manager was awesome and extremely friendly
They serve this delicious ginger and pineapple freshly squeezed juice I drunk every morning
Very homely and warm environment
Enjoy my stay would definitely come again

6/10

Pleasant

15 Dec 2015

skinner

Nice clean.

Travel to this hotel is a bit much. Traffic is bad. 45 min drive from the airport. 1an half drive to the beach. For the rest everything is good. Ac worked. WiFi worked. An shower hot. For the price good place. Stayed in a 5 star hotel one night to compare. Shower hot. The 5 start hotel no ac. WiFi didn't work. For the price . Very bad

6/10

Pleasant

27 Nov 2015

Erica

Erica's November 2015 stay

My stay was fine but I did not have blinds on my bathroom window that overlooked the patio I shared with my next door neighbors and my room windows didn't lock. I didn't feel I had complete privacy or security. The power also went out a lot and the television didn't hold the channels very well, they kept going out also. Plus side, my room was clean and comfortable.

6/10

Pleasant

24 Nov 2015

Verified traveler

No air conditioning/ no internet?

90f in Africa and air conditioning is broken, internet only available in public areas i cant use cell phone in my room.

8/10

Excellent

22 Oct 2015

Verified traveler

Great Lodging!

Awesome lodging the room was comfortable and relaxing at the end of the day. The staff provided first class service and was always ready to assist! I look forward to visiting next year!

2/10

Poor

09 Jan 2019

Verified traveler

Zimmer in sehr schlechtem Zustand. Entsprach in keinster Weise der Buchung.

2/10

Poor

19 Apr 2018

Verified traveler

Bezeichnung trifft nicht zu

Bin enttäuscht , bin dort nicht eingezogen , hatte um ein besseres Zimmer gebeten , war nicht möglich , obwohl das Hotel nicht voll beleget war

4/10

Poor

19 May 2017

Braindead

litt skeffende.......

en smule frustrerende.
annonsen var som tatt ut av et eventyr.
reklamerte ting var ikke til stedet.
bestetningen var supre og veldig greie men men........

4/10

Poor

08 Nov 2016

Verified traveler

Die Lage des Hotels macht ein Taxi erforderlich

Das Hotel ist sauber, der Pool ist gepflegt, das Essen ist gut und preiswert, lange Wartezeit bis es kommt

4/10

Poor

23 May 2016

Mr Steven

renovierungsbedürftiges Hotel

in der Lobby 2 Toiletten für Gäste außer Betrieb. Im Restaurant keine Klimaanlage keine Ventilatoren. Zimmer war ok aber für 130 $ zu teuer. Pool war schmutzig, wurde dann nächsten Tag gereinigt, scheint aber keine permanente Filteranlage zu haben. Das Personal ist freundlich und versucht Ihr bestes. Jede Ausgabe für eine Reparatur muss vom Eigentümer in Holland genehmigt werden, somit ist der Manager machtlos. Continental breakfast besteht aus Rührei ohne Zwiebeln und Gewürze 2 Scheiben Toast und Schwarztee. Das Personal ist für Accra unterbezahlt somit schlecht motiviert. Das Essen wird aus einem anderem Restaurant bezogen.
Der Flughafen Pickup funktioniert aber gut. Schnelles Internet über Wlan verfügbar.

10/10

Exceptional

16 May 2016

Boris

Schönes Hotel mit Flair und Top Service

Super gemütliches kleines Hotel mit perfektem Service. Toller Pool. Umgebung nach näherem Erkunden interessant. Unglaubliche Freundlichkeit und Hilfsbereitschaft!

Family

6/10

Pleasant

10 Mar 2016

Rachel

propre mais bruyant et loin du centre ville

un hotel tres eloigné du centre ville, cela devient vite compliqué et cher en taxi lorsqu'on souhaite se deplacer en ville. Propre et personnel serviable mais proche de la route. Mal insonorise c assez bruyant.

Partner