OYO Hotel Brownsville TN I-40

47 reviews shown

6/10

Pleasant

13 Apr 2026

Barbara

Just ok

8/10

Excellent

28 Mar 2026

VICTORIA

Staff nice

Family

10/10

Exceptional

27 Mar 2026

Tiffany

Yes

Friends

10/10

Exceptional

16 Mar 2026

Stephanie

The air and heat was efficient. The staff was wonderful and housekeeping came everyday. The locations is convenient. I will definitely book there again

10/10

Exceptional

11 Mar 2026

Ray

Greatest stay i ever experienced in a hotel, definitely coming back from now on

Self

6/10

Pleasant

15 Feb 2026

Vicky

None

Friends_and_family Family

4/10

Poor

15 Feb 2026

Vicky

Cracks around the door

Self

2/10

Poor

11 Feb 2026

Pamela

It took 2 hours to get our room. Nishra Patel said she couldn’t find the reservation. She called Krishna Rita the owner who could be heard screaming at her that she hadn’t received payment so not to give me a room. Nishra called Expedia who refused to talk to me on speaker phone but required me to call them directly. After being on hold for an extensive amount of time Expedia explained to Nishra how to transfer the payment that was made from my card on January 16th to their account. When we finally got to our room the tv didn’t work and it was freezing. The owner showed up, couldn’t fix the tv and had her manager on the phone who couldn’t explain how to fix it. We were moved to another room. The next room was filthy, there were large holes in the wall next to the HVAC unit and the heat didn’t work. I had a space heater delivered from WalMart. Our first room was still open so I grabbed the blankets from the bed and my elderly Dad and I slept in our coats. We noticed that there were no other occupants on our side of the building. The owner had changed her franchise from OYO to Americas Best Inn but hadn’t updated her system. I had to do all of the work to figure out the issue. At this time I want a full refund.

Business Family

2/10

Poor

26 Jan 2026

Debbie

I rented thru Expedia and when we got to the motel the name had changed to an Americas best and they would not honor my previous payment for the night. So we paid for a mediocre room twice , contacted Expedia about a refund and never heard back from you guys.

2/10

Poor

21 Jan 2026

Gwendolyn

I paid hotels.com to stay at the OYO hotel here while traveling overnight. I got to the address and was told by the hotel that they had refranchised (New sign with America's Best Value Inn) and refused to accept the hotels.com purchase. It was 2am and I couldn't stay awke anymore. They charged me again, even more to stay maybe 6 hours in an old musty hotel room with dead bugs in the sink and a large live cockroach in the shower. It was so gross I slept in my jacket and left early that morning. Now hotels.com is saying the property needs to investigate before considering refunding me. What do they need to investigate? Hotels.com is advertising and accepting payment for a hotel that technically doesn't exist anymore and America's Best Value Inn is the one telling me to my face they won't accept the payment. Additinally, if Hotel.com is contacting them- they obviously have a business relationship. So who here is double charging? Almost a couple hundred to stay in this sh*!thole for 6 hours. This is bad business. Hotel.com used to be my go to- now you cant trust them. Also told I couldn’t submit prices etc in my review.

Self

6/10

Pleasant

15 Jan 2026

Angela

Not a business trip

Partner

2/10

Poor

13 Jan 2026

Morgan

Decrepit and dirty. Stained sheets, sagging upholstery. My husband slept clothed on top of the bedding - to grossed out to use the bedding. Most outlets don't work. Light fixtures filthy and torn. Bathroom grout brown and cruddy.
Note also that this hotel is no longer owned by OYO franchise and does not honor Hotels.com bookings! Had to pay again and then ask Hotels.com for a refund.

4/10

Poor

12 Jan 2026

Kathleen

No longer Oyo, so did not honor my pre-payment. Gave me a number to call (no answer). Had to pay again and dispute the original charge. Lost my hotel.com discount. Facility needs quite a bit of love. Had cereal for breakfast but had to ask for milk.

Friends_and_family Family

4/10

Poor

08 Jan 2026

Dana

The property itself was ok. The night staff were not very helpful but the morning staff was very pleasant.

Leisure Self

2/10

Poor

04 Jan 2026

Kshitij

I was not allowed to check in after driving for more than 12 hours. The property that they are still not registered with OYO and can't accept the Expedia booking. I contacted OYO customer service but they either to find the booking via booking id, hotel confirmation number and my mobile number. I need Expedia and OYO to refund my booking

Leisure Family

4/10

Poor

02 Jan 2026

YOLANDA

Not sure who to fault here, but I was horribly disappointed and while seeking recourse I was insulted, inconvenienced and disrespected almost to the point of tears 😭. As a disabled vet, I know my limits and make provisions for myself. After a taxing day, and an hour drive with young children accompanying me I arrive only to be told my booking cannot be honoured. The clerk said the place had been sold and was not OYO as listed on the website and building. Of course I called Hotels, who I booked through and got a rude man with a strong accent that was hard to understand. He spoke with the clerk and made attempts to verify but the calls never went through. My children were in the car in varied states of consciousness and I repeatedly checked on them 43min, the clerk came back and I was relieved- but he just hung up in my face. I called back and explained the situation again, was kept on hold over 20min and hung up on AGAIN after nasty language by the clerk. I am burning up and almost in tears and my children are upset and needing bathroom breaks. The clerk at the hotel that WAS OYO offered to book a room for me only if mine was cancelled through the site. Hotels.com refused to release me and I was so frustrated and started to twitch from my medical conditions. Of course I called them once again, and this staff person was appalled and sent me to an agent to transferred my booking to the hotel across the street and gave me $75 credit one key cash. I was so thankful

Business Family

10/10

Exceptional

12 Dec 2025

Peyton

It was pleasant

Business Self

10/10

Exceptional

30 Nov 2025

Jaylah

The hotel looked elegant with its clean presentation. The room offered excellent comfort. Staff handled tasks promptly. A wonderful and smooth visit.

Business_and_leisure Self

10/10

Exceptional

30 Nov 2025

Asmat

A very relaxing environment made resting easy. The room was spotless with fresh bedding. Staff offered polite service. Everything was handled well.

Business_and_leisure Self

10/10

Exceptional

30 Nov 2025

Callahan

A quiet atmosphere made the stay relaxing. The room looked spotless and smelled fresh. Staff were always ready to assist. Everything felt well-managed.

Business_and_leisure Self

10/10

Exceptional

23 Nov 2025

Donald

Nice organization inside the property helped everything feel structured. The room appeared tidy and thoughtfully arranged. Bedding offered softness and comfort. Staff assistance added convenience and confidence to the stay.

Business_and_leisure Self

2/10

Poor

22 Nov 2025

Thomas

This is a disgusting and dirty and filthy hotel

Friends_and_family Family

2/10

Poor

22 Nov 2025

Aphelia

The room was not clean. The floor had not been swept. That was all baby bottle left there. The walls were filthy. It was disgusting. There were stains on the floor. They gave me a new room the same thing I didn’t say anything to the guy at the front desk, I just went to another hotel

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Analia

The room was quiet, clean, and beautifully furnished.

Business Self

10/10

Exceptional

17 Nov 2025

Dallas

I enjoyed the peaceful atmosphere inside the property. The staff were alert and always ready to help. My room felt cozy and relaxing. I wouldn’t mind coming back again.

Business Self

10/10

Exceptional

15 Nov 2025

Talia

The staff was really great , i would recommend everyone to visit this property . The rooms were clean and tidy . Staff helped me with extra services as well .

10/10

Exceptional

11 Nov 2025

Mckenna

Clean spaces, attentive responses from the crew, and the green spaces around the property were beautiful.

Business_and_leisure Self

4/10

Poor

09 Nov 2025

Rockie

Door could not close. I felt really insecure. Room was clean
Breakfast was stupid

Friends_and_family Family

10/10

Exceptional

07 Nov 2025

Ryland

Great value for money! We were very impressed with the facilities.

Business Self

6/10

Pleasant

05 Nov 2025

Richard

2 mismatched towels in the room. No wash rags. Dirty floors. Rusty light fixtures with missing knobs. Only reason I gave it a fair overall is because beds were comfortable

Leisure

10/10

Exceptional

04 Nov 2025

Alberto

My stay felt personalized, thanks to staff remembering my preferences. Great lighting and comfortable workspace made it easy to relax and catch up on work.

Business_and_leisure Self

10/10

Exceptional

01 Nov 2025

Dior

Staff were extremely polite and attentive. The room felt cozy, and I appreciated the peace and quiet for a restful night.

Business_and_leisure Self

6/10

Pleasant

01 Nov 2025

Tabitha

Mohammad was very friendly and courteous. The room was clean but falling apart.

Business

10/10

Exceptional

28 Oct 2025

Shan

We appreciated the tasteful ambiance and prompt responses from the team, which made our couple’s trip truly stress-free. Highly recommended for those seeking quality service.

Business_and_leisure Partner

10/10

Exceptional

25 Oct 2025

Roamn

The staff were very helpful and made our family feel welcomed and well taken care of.

Business_and_leisure Family

10/10

Exceptional

19 Oct 2025

Sean

Beautiful interiors and peaceful surroundings made this stay remarkable. Staff were polite, efficient, and always helpful. Truly impressed.

Business Self

8/10

Excellent

12 Oct 2025

Marcia

We just slept here, arrived late, left early. The young man behind the desk, Mohammad, was very accommodating, nice & friendly. The room is nice and big, long desk, love seat, vanity area, nice tub. However, there was an odor in the room. Most likely old cigarette smoke. Speaking of gross, there was 1 really gross thing. The fridge was a good size & was clean, but the little freezer area was YUCK. It looked like someone froze a coke and it busted. Probably just an over sight of the cleaning staff. Will definitely mention that upon check out. Also, the towels are very thin. All in all though, the room was very comfortable, the bed slept great and it was a pleasant stay.

Partner

10/10

Exceptional

12 Oct 2025

Amber

Loved the hospitality! The team made sure everything was taken care of

Family

10/10

Exceptional

04 Oct 2025

Brock

This hotel is a perfect choice for a relaxing visit. The rooms are neat, the service is quick, and the staff is very welcoming. The environment feels safe and peaceful. Highly recommended

10/10

Exceptional

28 Sep 2025

Amber

My stay at the hotel was excellent. The staff was very polite, the service was quick, and the rooms were neat and comfortable. I would definitely recommend this property to others.

10/10

Exceptional

11 Sep 2025

Anna

Super friendly staff. Clean and cozy

6/10

Pleasant

06 Sep 2025

Denise

I was suspecting the breakfast to be butter. It was not that great, and they did not have. Variety, it seems the bread was old and the and the orange shoes, it was not even cold.

Business_and_leisure Pet

2/10

Poor

25 Jul 2025

Verified traveler

Caution stay away! Online photos are not recent!

OYO Hotel Brownsville TN I-40 is in terrible shape as a place to stay. The woman who greeted me was nice no problem with her personally. I booked my room online & when i got there it wasn't available because they sold it. There's roaches & bugs. The smoke alarms beep continously I'm guessing the batteries are dying in the bedroom. The bathroom smoke alarms are ripped off the walls. There's holes in the ceiling, mold & mildew growing in the rooms. The air is damp & mattresses are dirty. The pipes in the showers are loose & not secured. The tables & microwave is sticky. I have alot more to say & pictures but im running out of characters.

Business

2/10

Poor

31 Mar 2025

Verified traveler

Avoid

Dirty sheets, foul odor in the room, lobby reeked of cigarette smoke 0/10 do not recommend

8/10

Excellent

14 Feb 2025

Carmen

Good service