Smartwood Inn

6/10

Pleasant

04 Aug 2026

Desiree

Very lovely people & property
Greeted by the owner. Very responsive. A few minor blips I’m sure they will repair immediately. Debbie, reservationist, was fantastic! Clean, safe, & easy highway accessibility

4/10

Poor

03 Aug 2026

Darcy

I had asked for a handicap accessible room. At first I was assigned a room on the second floor. No elevator in this place and I use a walker so no way for me to get to my room. They managed to moved things around and got me into a “handicap accessible room” on the first floor. Bathroom sink located outside the bathroom and my walker could not fit through the bathroom door. Tub with no anti slip mat available and just one grab bar outside the tub. Bathroom was dangerous for me, to say the least. Floor was concrete that had been spray painted in places to make it look like carpet but it definitely was not. Beds had big wheels on them … never seen that before. Bed and pillows were comfortable and the staff was quite nice, but their English was difficult for me to understand. If you have limited funds and don’t need handicap accessible anything, this is a decent place. Next time, I will spend the extra to stay in a nicer hotel with real handicap accessible rooms.

4/10

Poor

31 Jul 2026

Diana

Staff was helpful, but that is the only good thing about the property. Dirty unsafe water that runs for minutes.

6/10

Pleasant

31 Jul 2026

Jacob

B

8/10

Excellent

31 Jul 2026

Jacob

B

6/10

Pleasant

30 Jul 2026

Brenda

The area surrounding the hotel is very run down. The hotel was old, had extremely narrow hallways, and had such a strong odor of cleaning chemicals/sprays that it burned my nose. The air conditioning worked great but it was loud and you couldn't run the fan continuously with the air on. One staff person was there when we checked in but when we checked out at 7am, nobody was manning the front desk - we just had to drop our keys in a box and leave. Apparently nobody mans the desk from 11pm until sometime in the morning - that doesn't seem particularly safe.

2/10

Poor

27 Jul 2026

Thomas

This place was classic Put lip stick on a pig dump !!! Hard beds !!! Misrepresented pictures and dirty blinds

8/10

Excellent

26 Jul 2026

Gregory

Rooms were clean, staff was helpful.Needs curb appeal.

10/10

Exceptional

26 Jul 2026

Elizabeth

Our stay at Smartwood Inn was very nice. The room was very clean and the staff was very accommodating. They replaced the television as it was not working properly. The bed was comfortable. We had a restful stay. I would recommend this hotel.

8/10

Excellent

26 Jul 2026

Ashley

Clean room, staff was very helpful

8/10

Excellent

25 Jul 2026

Christy

Was good stay for the price. Only real issue was our room upstairs was by stairs where vending was but neither machine was plugged in/working. Assumed due to electrical because there was black patches on wall and outlet in between machines and their plugs were laying on floor under outlet. So no late night drinks or snacks. And the only ice machine was the entire hotel length away down the opposite side of L shaped hotel. From either first or second floor you had to do some stairs. Hopefully when they finish renovations they will add an ice machine to other side

10/10

Exceptional

24 Jul 2026

Jerel

Receptionist, manager excellent superb customer service.

4/10

Poor

24 Jul 2026

Cassandra

Staff was very nice. She walked me to my room (and I kind of wondered why at the moment, but it made sense mid-route as I guess it could have been hard to explain verbally with a couple odd turns.) The updated-room pictures online didn't match the room I got, so I wonder if maybe they just haven't gotten to my room yet? Old-looking bedding, bare bulb lighting in the bathroom, showerhead squealed continuously throughout the shower; very dated in general. Yet had a 'newer' alarm clock with USB plugs, a mini fridge, microwave and 2 bottles of water. Could very much benefit from a new duvet, carpet and some bathroom renovations. But I paid less than $50 so there's that.

10/10

Exceptional

18 Jul 2026

joshua

Great place to stay for a night.

Self

10/10

Exceptional

17 Jul 2026

Muhammad

Everything was well organized. The staff was very friendly, caring, and attentive.👌

Family_with_children

2/10

Poor

14 Jul 2026

David

Refrigerator was defective, did not keep things cold. TV remote missing. No hot water in bathroom. Only light in room was between beds and it did not work, it’s plug was bend and jammed against the mattress because the outlet was in a stupid place behind the mattress where it was inaccessible and a fire hazard. Room phone did not work, tried to call front desk a dozen times and never got a response, had to call Expedia to get a phone number to call and had to use my cell phone. Dirt on corners of bathroom floor. No bar of soap provided. Thin walks, sound from neighboring room. Strange floor layout, long walk with luggage, no elevator so luggage cart could not be used, had to carry luggage up stairs and down long hallway. When we tried to check out, pressed bell button many times and nobody ever showed up at desk after 10 minutes. Cheap mattress gave me a very bad backache, did not sleep well. Noisy AC unit. Holes in window curtain. Ugly scene out window view. No complimentary breakfast. Building looked like it was styled after a penitentiary. To get WiFi on any devise you had to create an “account” and give your email address and phone number, and after all that it cut you off after a short while and didn’t let you log in again to regain WiFi. They did correct a few of the problems after complaining, but the food we bought and put in the freezer compartment of the fridge melted and was ruined. Glass on wall “art” was cracked and broken.

Family_with_children

10/10

Exceptional

01 Jul 2026

Steven

Rooms are a little remote from the desk but they are really nice. Staff will take you right to your room if you desire.
Location is very near the main roads but we’re very quiet. I highly recommend this place at any reasonable price but it is a great bargain for the price they ask.

Self

10/10

Exceptional

28 Jun 2026

Kimberly

We were so impressed when we stayed on our trip last year, that we returned this year! Smartwood is very clean and attractive, and the staff is very helpful and friendly. We’ll stay again next year!

Friends_and_family Family

4/10

Poor

28 Jun 2026

Ericka

The beds were very comfortable and the room was clean. You could tell there had been some recent renovations.
However there was no one to man the front desk. You had to call for service and the person who came could not speak English so communication was difficult. Our room was also near the front door and every time someone walked in the door you could hear the bell ring which kept us up most of the night. The toilet also ran all night because it leaked.

Friends

8/10

Excellent

28 Jun 2026

Chirag

Overall a good spot to stay, clean and well maintained, really worth it as per the price.

Self

10/10

Exceptional

24 Jun 2026

Sonja

The room was clean and staff were very nice and helpful!

Partner

8/10

Excellent

19 Jun 2026

Wayne

Clean and quiet.

Family

6/10

Pleasant

16 Jun 2026

Dave Acaley

Convenience

8/10

Excellent

07 Jun 2026

Pamela

Room was very nice, clean, comfortable. Only problem was checking--the front desk is unmanned--NO ONE THERE!!! you have to register virtually. That sucked!!!!

Self

10/10

Exceptional

01 Jun 2026

Angel

Very clean, newly remodeled building. Comfortable and quiet, close to many different restaurants and gas stations. We were very satisfied!

Self

10/10

Exceptional

19 May 2026

Jerrica

Amazing value at that price. The renovations look great. The gym could use some more intention to be more useful, but I was just happy that there even was a gym to use.

Pet

8/10

Excellent

18 May 2026

Rhashedda K.

This place was not bad I was surprised

Partner

10/10

Exceptional

17 May 2026

David

We booked the family suite. Not your typical hotel room, very large with a large 2nd bedroom with two full beds. Rooms are seperated by a concrete block wall so that worked at saving kids from my snoring. Neat place.

Friends_and_family Family

6/10

Pleasant

10 May 2026

Cheryl

Says remodeled, but carpet dirty, rust on ceiling, furniture in room old. Key didn’t work on side door. No one at front desk.

Partner

8/10

Excellent

03 May 2026

Rob

The bathroom needed an update. The hotel was not staffed I had to use an app or call a number. I called the number and they were very helpful. The bed was comfortable and the walls were solid so it was quiet. Overall it was good.

Self

10/10

Exceptional

26 Apr 2026

nicole

Pretty decent place very good rates for a place to stay overnight

10/10

Exceptional

19 Apr 2026

Tim

Everything was good.

Partner

2/10

Poor

18 Apr 2026

David

Some fast food

10/10

Exceptional

16 Apr 2026

Vadim

Good small motel

8/10

Excellent

05 Apr 2026

nicole

Across from McDonalds, right off interstate. Convenient and price wasn’t too bad. They lock the doors at front entrance at night and you can’t get in and out. That was strange. But other than that great!

Self

10/10

Exceptional

05 Apr 2026

Donna

The only thing that I would like is a room darkening shade. It was very clean. I was surprised at not having carpet so i would tell anyone to have slippers. Coffee in the lobby would ne great! Very personable front desk people

Partner

10/10

Exceptional

28 Feb 2026

Tanya

Staff is very friendly and helpful.

Partner

10/10

Exceptional

25 Feb 2026

Martin H

Extremely excellent, Alexander is the best of the best...rooms super clean everything is awesome!

Family

10/10

Exceptional

20 Feb 2026

Jorge

Clean room. Friendly staff.

Friends_and_family Friends

10/10

Exceptional

13 Feb 2026

Chris

Everything was great, I'll be back.

8/10

Excellent

04 Jan 2026

Robert

Room was clean and comfortable. No breakfast, but restaurants nearby. TV was small but I made do with it.
Thank you!

Business_and_leisure Self

2/10

Poor

19 Dec 2025

Rai

The entire place feels like you’re in a dungeon. The mattress was horrible and broken down. You have to go and ask for towels every day because they do not clean rooms or take trash out. I would stay anywhere else besides here.

Business Self

4/10

Poor

10 Nov 2025

Amanda

Room didn’t even have a trash can in it. It was confusing to navigate the hallways. The first room they gave us was fully occupied! No soap or shampoo for t

10/10

Exceptional

26 Oct 2025

Garen

Recently renovated, and updated. Clean, and comfortable. Staff was very friendly, and accommodating. Location was very convenient, with stores, and restaurants within easy walking distance. I would recommend this inn to anyone as a great place to stay.

Leisure Family

10/10

Exceptional

25 Oct 2025

Carol

Front staff was very welcoming and helpful.

Leisure Family

6/10

Pleasant

12 Oct 2025

Myra

Front desk help was very personable.

Leisure Partner

2/10

Poor

12 Oct 2025

Shukree

Horrible beds dont stay here if you plan on getting a full nights.

4/10

Poor

12 Oct 2025

Stephanie

No internet

8/10

Excellent

02 Oct 2025

Juan

Very good

10/10

Exceptional

01 Oct 2025

YVETTE

The young man who checked me in was very helpful and very nice. He walked me to our room to show me which outside door to use and how to use it. It is an older property but they have done some remodeling. The bed was comfortable and the place was quiet. We had a pleasant experience. Would definitely stay there again.

Leisure Partner