Name: Reef Yucatan
Address: Km. 35.6 Carretera Progreso-Telchac, Telchac Puerto, 97407, MX

2/10

Poor

20 Jul 2026

Guido Jose

No lo recomiendo para nada, muy mal servicio, no funcionaba el wifi, la tele, la comida muy mala, el servicio muy deficiente

Partner

10/10

Exceptional

20 Jul 2026

Javon

Clean room, excellent customer service, and a beautiful ocean view.

Partner

6/10

Pleasant

15 Jul 2026

Kecia

Buffet was nice, pool was ok but not very clean, room was ok but I think better maintenance of facility would be nice. Laundry service was expensive (in my opinion). Had a big excavator working right next to pool so kind of takes away from the relaxing beach atmosphere.
It was ok. Not the best but not the worst

Family_with_children

6/10

Pleasant

10 Jul 2026

roberto

Lack of maintenance on few areas, like tile on pool coming apart. Rooms might need some upgrades due to humidity. The staff very attentive and helpful

Family_with_children

4/10

Poor

05 Jul 2026

CESAR JOSE CORREIA

Friendly staff
Maintenance of the pool very bad, the disco/bar very poor maintenance specially bar area, not enough drinks to offer around 11pm; At the room in particular: vent of the ceiling of the closets very dust and dirty, broken cream that wasn’t replace at the bathroom area during the 4 days, 1 toilet paper for the 4 days, did not provide tissues in the 4 days.
At the Snack Bar and Bar of the pool, around 5rish beer wasn’t longer available until further noticed for the rest of the afternoon.
Snack Bar closed at 6pm after that no more snacks until the restaurant open for dinner time ..!!

Resort doesn’t have a small store to buy primary needs as for example sunblock, sandals, swimming wear, headache pills, etc.

Partner

2/10

Poor

04 Jul 2026

Mariluz E

Ocean view terrible food terrible

Partner

8/10

Excellent

30 Jun 2026

SERGIO A

En general bién pero pueden mejorar, el bufete esta bién pero la comida estaba tibia. Las bebidas rebajadas con agua, las bebidas alcolivas las sirven con media medida de alcohol. Una de las albercas estaba sucia. Falta mantenimiento en general,

Friends_and_family Family

2/10

Poor

05 May 2026

Khash Erdene

I really wanted to like this place but the place is falling apart. Food was terrible, bedsheets had stains, and the towels should be replaced long time ago. Staff was nice and attentive but everything else falls short of a roach motel.

Friends

4/10

Poor

30 Apr 2026

Shelly

Staff was great. Food was horrible and not much to choose from. The pool was under construction and the main part was closed - they should have informed us ahead of time. I have stayed there a few times in the past 2 years and it's really going down hill.

Partner

8/10

Excellent

26 Apr 2026

Joanna

If you’re looking for where locals vacation, this is it. Roughly an hour from the Mérida airport, the hotel nails that laid-back Yucatán vibe. Mornings on the private beach, afternoons by the pool with more drinks and snacks than you can try. It’s the kind of place you go to actually unwind. Highly recommend for anyone craving a slow-paced escape.

Family

2/10

Poor

21 Apr 2026

Gerardo

The pool was in very bad condition.
No laundry or ironing service available
There are no chairs in the room, you can only sit on the bed
the water went out twice
The internet does not reach the rooms and the TV does not work

Partner

8/10

Excellent

16 Apr 2026

José de Jesús

La alberca estaba muy muy sucia, casi sin agua y en muy mal estado.

El buffet de comida era muy básico.

El personal excelente.

10/10

Exceptional

14 Apr 2026

Angelica

Love staying here will stay here again

Family_with_children

2/10

Poor

04 Apr 2026

Evelyn

Let me start by saying we stayed here for a couple days because it was recommended by someone. After actually staying here, below are all the issues we had with and reasons why we will never stay here again:

1. Terrible food - we did all inclusive and never ate here after the first night. Very limited selection, potatoes were rubbery and unable to chew.

2. Staff - overall nice but not what would whoever in Mexico. Didn’t really ask about our stay when we checked out and have seen way nicer employees at other resorts.

3. Pool - freezing cold and consider it was very windy during this time when we were there.

4. Insects - below is a recap of all the insects we woke up to in our room:
- huge spider, not your typical spider
- found a roach in my room and in my luggage after checking out
- bee in bathroom

5. Property - very outdated. We did not have WiFi in our room and the tv never worked. The bathroom also had the bare minimum towels and water took about 5 minutes to heat up.

Family

4/10

Poor

09 Mar 2026

Chason

The hotel is incredibly outdated & the rooms desperately need a renovation. I had no hot water! And when I unplugged my phone charger the entire outlet pulled out of the wall

10/10

Exceptional

23 Feb 2026

Maggie

It was just a nice place.

Partner

2/10

Poor

22 Feb 2026

Guadalupe

We only stayed 2 nights and that was more than enough for us. To start off with when i asked about pricing a the hotel directly, they were trying to charge way more. Dont pay for the all inclusive, because the food here is terrible and they leave it out for hours. The beach has very little sand, and even though they say they have internet the WiFi doesn’t work. The AC and the rooms needs an upgrade. This hotel looks nice from outside, but once you’re here it needs a lot of work and it’s not worth the money.

Partner

10/10

Exceptional

11 Feb 2026

Oscar

Everything was excellent and very accomadating.

6/10

Pleasant

05 Feb 2026

Cristina

El personal siempre fue súper amable y la comida deliciosa. Sin embargo, cuando llegamos habitación que nos asignaron olía muy mal. El personal nos ayudó cambiándonos a una habitación superior por la incomodidad, eso estuvo muy bien. Lo único que si recomiendo es que avisen a los huéspedes que el hotel está en remodelación, están construyendo un club de playa que seguro va a quedar muy padre pero ahora que nos hospedamos estaba muy muy aburrido. Fuera de eso un poco más de mantenimiento al hotel está perfecto.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Allene Skylar

While this is an older resort, the staff was extremely couteous and attentive. The rooms were very clean and housekeeping attended them every day. The front desk staff were very helpful and put us in touch with very competent transportation, as the resort is a bit off the beaten track, which added to its appeal for us. The food was excellent and the wait staff made every meal special. There were plenty of options for us. They made a great vacation that much better.

Leisure Friends

10/10

Exceptional

19 Jan 2026

Erica

Super quiet,not much to do or see right thete, no beach , but tranquil.

10/10

Exceptional

10 Jan 2026

ERNESTO

good service clean rooms

10/10

Exceptional

16 Dec 2025

William Alberto

Everything was good

8/10

Excellent

19 Nov 2025

Fidencio

La limpieza y comodidad de la habitación

Friends_and_family Family

2/10

Poor

03 Nov 2025

Aaron

The room was not clean and the property was run down. We asked for a clean room and was told it will cost extra. The food was also of very low quality.

Leisure Partner

10/10

Exceptional

29 Oct 2025

Mehrdad

Very friendly staff!

Leisure Self

10/10

Exceptional

25 Oct 2025

Ricardo

All was good, a more variaty on food would be better, overall food was OK

Leisure Partner

10/10

Exceptional

14 Oct 2025

Trent

Nice place for couples and families. Staff was very nice and helpful

Business_and_leisure Self

10/10

Exceptional

17 Sep 2025

Luis

Resort was perfect
Very relaxing

Leisure Partner

6/10

Pleasant

15 Sep 2025

Helen M

The room has no chairs to sit in, in your room. None. You either sit on the bed or the floor. The floor was never really clean, always sandy. The food selections are very limited, and being allergic to mushrooms turned into a big thing. The folks who work there are so friendly and kind. They are the amazing feature of this place.

Business_and_leisure Family

2/10

Poor

09 Aug 2025

David

Not clean , food is unsafe to eat , fly in the food no ac that work in the room smell really bad humidity in the room and not clean

Leisure Partner

6/10

Pleasant

03 Aug 2025

Mauricio

La comida no buena el snack malo
El restaurant horarios muy limitados
No tienes para dejar baucher para cargos extras

4/10

Poor

02 Aug 2025

Eduardo

Old. Terrible condition. Terrible service. Dirty. No beach.

Leisure Family_with_children

4/10

Poor

13 Jul 2025

Irma

There was water shut-down due to pipe burst. The electrify failed (went off) 3 times.
Management did not wanted to refund or modify my booking.

Leisure Family

10/10

Exceptional

09 Jul 2025

Angie

I loved it, very clean, the staff was super friendly and the food was delicious. Definently coming back.

Leisure Family

8/10

Excellent

01 Jul 2025

Cindy Brooks Parks Cassandra

The property was really nice clean and staff was great. There was hardly anyone who spoke English. I guess I need to really learn Spanish..

Leisure Friends

6/10

Pleasant

17 Jun 2025

Carol

The property could be very special but, looks like the owners have not done any renovations for years. No access to the beach because of erosion. The rooms lacked decor. The buffet was undesirable. Cold food and lack of choices.
The staff was wonderful though. Very friendly.

Leisure Family

6/10

Pleasant

03 Jun 2025

Alfonso Jose

El hotel hace muchos años debió de ser muy bonito, ahora está muy descuidado oxidado, no funciona la puerta de la terraza se nos apagó el aire acondicionado en la madrugada y no pudimos dormir por el calor, la comida mala , en general amarga experiencia

Friends_and_family Family

8/10

Excellent

29 Apr 2025

Grisel Amanda

Excelente muy amables solo revisar que las puertas y ventana que da al mar no tienen cerraduras están rotas

Friends_and_family Family

10/10

Exceptional

28 Apr 2025

José Luis

Excellent outstannding quality service

Friends_and_family Family

8/10

Excellent

15 Apr 2025

Miguel Armando

Alberca

En general bien, solo unos detalles con la alberca

Friends_and_family Family

6/10

Pleasant

30 Mar 2025

Sonia

No tiene playa

8/10

Excellent

26 Mar 2025

María

It was ok. Nice ocean views that what I book with you…. but needs a lot of attention like cleaning maintenance and the enter to the property is to bad a lot of holes to get in to the property. At least make a drive way. Food was ok. But coffee on a foam cup?? Really?? Drinks really bad.

Business_and_leisure Family

10/10

Exceptional

18 Mar 2025

Victor

Very nice

Friends_and_family Friends

4/10

Poor

05 Mar 2025

Carina

Overall I rate this property low due to the lack of cleanliness, attention from staff, and accountability. We stayed longer due to family and activities we wanted to do in the area but even before arrival to the property the front desk never picked up thier phone. We even arrived and called the front desk and noticed that the receptionist was ignoring incoming calls. Also, beware of the lack of cleanliness within the rooms. After being checked in we proceeded to our room to find a large spider with web all over the room. I did address this with the front but I was met with push back instead of moving me to a clean room. After back and forth I was able to move to a different room. Within this room I found a bed bug and cockroach, mind you it was my finally day so no further room change was made. Also, when speaking to the front desk very little was done to take accountability and provide excellent customer service without having to push for the hotel to address my needs. I believe this hotel is not a good option and you should spend your money elsewhere, where you matter to the hotel.

Leisure Family_with_children

6/10

Pleasant

18 Feb 2025

Emmanuel

The hotel property is not well kept. The room was not clean. The ceiling tiles off the balcony were damage and was falling.

Leisure Partner

10/10

Exceptional

15 Feb 2025

Karen

Great staff and food, room with a hammock, beautiful shower and warm water, nice pool, great music and not too loud, just enough fun.

Leisure Family_with_children

8/10

Excellent

10 Feb 2025

Reyna

Perfect for spending a weekend with your family

6/10

Pleasant

14 Jan 2025

Mark

The staff were great. The grounds are really impressive. Loved hearing the waves crash against the retaining wall.

Some of the food was very good, some was just so so. They need better steam tables to keep the food warm.

Also, this isn't their fault, but the road that leads to Reef Yucatan and other nearby resorts is ridiculous. It's like an obstacle course of potholes.

Leisure Family

8/10

Excellent

12 Jan 2025

Ana Sofía

Es un hotel pequeño, habíamos pocos huéspedes por lo que los alimentos eran limitados, pero siempre había un chef en el restaurante que preparaba lo que quisieras al instante. Las bebidas eran con licores de marcas no muy conocidas, y había poca variedad. El staff y el servicio fue muy bueno, con excelente actitud y disposición de ayudar.

Leisure Family

10/10

Exceptional

26 Dec 2024

Cayle

I appreciate the friendliness of the staff, I like that it isn't too loud except for a couple occasions like christmas dinner. I find it is a good value to be right beside the ocean and having all meals covered plus snacks and several drink options. Yes it is a bit of a drive away from Merida but that puts it close to wild flamingos.

Leisure Self

8/10

Excellent

09 Dec 2024

Steven Mark

Nice place. Secluded. Unpaved road entrance makes it quite a bumpy ride to enter. Saturday was understaffed. Too many events and not enough staff for good care. But, yet, still nice.

8/10

Excellent

30 Nov 2024

Frederick

Needs maintenance , also it doesn't have a pace to put our luggage or a table food wasn't good.

Leisure Family

10/10

Exceptional

17 Nov 2024

Eduardo

The main pool wasn’t working

Leisure Family

4/10

Poor

05 Nov 2024

Nieleidys

.

8/10

Excellent

21 Oct 2024

Daniel

Lo mejor es la atención del personal. El hotel requiere su mantenimiento. La playa está revuelta y destrozada por el ciclón.

Leisure Family

4/10

Poor

07 Oct 2024

Jose

This is not a 5-star hotel. The staff is nice and they try hard to provide a good experience but the property is run down and in need of desperate repairs. the location is not convenient, unless you have your own vehicle but the roads are in bad shape.

Leisure Family

8/10

Excellent

06 Oct 2024

Valeria

.

Leisure Partner

4/10

Poor

23 Sep 2024

Jared

no wifi in the room, pillows were absolutely ridiculous, drinks were weak, food was inedible. people were friendly for the most part

Partner

10/10

Exceptional

01 Sep 2024

Adriana guadalupe

Falta mantenimiento en las piscinas y habitaciones; por todo lo demás excelente

Family_with_children

6/10

Pleasant

18 Jul 2024

Andres

Old and maintenance required urgently

Leisure Partner

10/10

Exceptional

12 Jul 2024

Louis

The resort is just Beautiful!!
The staff was outstanding, always there and asking if you need anything.

Leisure Family

10/10

Exceptional

02 Jul 2024

Jonathan

Nice place and pools for kids. All employees were friendly.

Leisure Family

4/10

Poor

20 Jun 2024

Juan

Needs repair,needs more lighting,some walls on the beach are broken unsafe,no hot water,the dirt road to get to the hotel is bad

Leisure Partner

10/10

Exceptional

05 Jun 2024

James

The resort has an awesome beachfront with nice shaded seating areas at the beach to enjoy the view and take a swim in the gulf. The staff is great and will do anything to make your stay enjoyable. There are two large pools with plenty of space and seating to relax. The food and drinks were good as well. Highly recommend.

Leisure Partner

6/10

Pleasant

17 Apr 2024

Lori

Pool was dirty . Started a lot of upgrades but needed allot more . Hard to communicate for English

Leisure Partner

4/10

Poor

07 Apr 2024

Carlos

No son claras las reglas de pet friendly en la pagina de expedia, tuve cargos extra, las filas para el buffet largas, la comida de baja calidad, olor a drenaje por reparaciones

10/10

Exceptional

07 Feb 2024

Geraldine

Awesome!! Great service and staff very friendly. Great food. Pools also were enjoyed by all ages

Leisure Family_with_children

6/10

Pleasant

20 Jan 2024

Shawn

The property was very clean. Not many staff members spoke english. Food services were wierd hours and nobody at the desk when i had a early departure plus absolutely no lighting on the stairs or anywhere making it unsafe leaving at early hours. Staff was very friendly and the food was good.

Business_and_leisure Self

8/10

Excellent

25 Oct 2023

Lori

When we left the motel to go to the airport no lightning on stairway pitch black . And walkway. Could of used some employees that spoke English

Leisure Friends

10/10

Exceptional

12 Sep 2023

Hector

Loved this place. Awesome views and extremely attentive staff. Will recommend to anyone that is looking to relax at a fair price.

Leisure Family

10/10

Exceptional

01 Mar 2023

Lisa

Resort was an excellent place to stay. Staff was also excellent.
Thank you for our stay

Leisure Partner

8/10

Excellent

25 Feb 2023

Clinton

Staff lovely. Palapa architecture great, pool area excellent. Beach eroded. Resort is older but charming. Hurricane damage never fixed. Land beside it condo construction..

Leisure Partner

10/10

Exceptional

09 Jan 2023

María Carolina

Great resort, the room was recently renovated. Restaurant was varied and really good, drinks also very nice, staff was friendly, the pool was beautiful and clean, the beach was small but enjoyable, the show was also fun. Only downside was the lack of wifi in the room

Leisure Partner

4/10

Poor

07 Jan 2023

alejandro

Recibí mi habitación 1 hora después y nadie me ayudó con mi equipaje.

Leisure Family_with_children

2/10

Poor

06 Jan 2023

Jose

The property was overall dirty, the area where people eat had not been clean in awhile. This property allows Carnival Cruise ships to bring up to 200 guest twice a week and each time they would arrive they would take control of all the beach chairs and throw food and drinks all over the property (the staff would wait till almost 6pm to clean up the area). There were also dogs in both the pool area and eating area. Finally, when I booked this trip it was Reserve Now, Pay later, to secure their money they charge your card up front. When I tried to leave they gave me a piece of paper indicating they would credit my account but never did, so I had to dispute this with my credit card company. Picture look fantastic but the overall view is terrible.

Leisure Family

6/10

Pleasant

27 Nov 2022

Miguel A

To expensive for a little

Leisure Partner

4/10

Poor

22 Nov 2022

Gabriela

La verdad no lo recomiendo, esta lejos y el hotel deja mucho que desear, horarios muy limitados para comer, el servicio equis...

Leisure Partner

10/10

Exceptional

21 Nov 2022

Nadia

The staff were just brilliant, so friendly and accommodating. Special shout out to Alex, Reyes, Luis, Benni, Josjue and Gerardo (sorry if any names are spelt wrong!). Hotel was really great, not Riviera Maya little-US vibes - felt a lot more authentic

Leisure Partner

8/10

Excellent

15 Nov 2022

Ismael

Renovacion de las puertas

Business_and_leisure Partner

2/10

Poor

14 Nov 2022

Verified traveler

DO NOT STAY HERE! this is a 1 star resort at max. All inclusive? The food was what I imagine prison food is like. Beers were flat, alcohol is below bottom shelf quality. There is no internet in the rooms, barely any internet in public areas.

I have stayed in multiple all inclusive, from bad to 5 star, this is the worst by far. At the cost you are paying this is not worth it

Friends_and_family Friends

10/10

Exceptional

11 Nov 2022

Antonio

Super nice

Leisure Family_with_children

8/10

Excellent

03 Nov 2022

Carol

Staff was wonderful. The hotel itself needs some attention.

Leisure Family

2/10

Poor

01 Oct 2022

Ricardo

We got the worst room ever had. The ac was only one option no warm water. No chairs in the room. TV channels was no working just for while. We need to ask for towels every day. This hotel needs remodeling as urgently. The bridge is falling in parts and no beach the all. The food was ok. But is pretty much the same every day. It to sad that there was a the only resort Hotel in the area. Hope really improves in all the aéreas. On price wise are highly expensive for the services and the conditions of the hotel.

Leisure Family_with_children

10/10

Exceptional

11 Sep 2022

Patricia

Excellent service

Leisure Family

6/10

Pleasant

27 Aug 2022

Miguel

Place is biutifull need more maintenance staff is great

Leisure Partner

10/10

Exceptional

24 Aug 2022

Luis

I hope they extend the Wi-fi for all the rooms.

Leisure Family

8/10

Excellent

22 Aug 2022

Bonnie

We loved the friendliness of the staff. It is a beautiful venue. The rooms are sparsely decorated but serviceable. We had water front view was amazing. There were no dressers to put your clothes away and a few hangers. We lived out of our suitcases. I wished there was a shelve in the closet and in the bathroom to put stuff.

Leisure Friends

2/10

Poor

04 Aug 2022

Miguel A

Never make it was raining cancel my trip they don’t want to refund my money

10/10

Exceptional

30 Jul 2022

Harprit

When you get there and you get Cintya at the reception you will be all good. She is very helpful and will go out of her way to help you. Mornings if you meet Victor at the egg station, he will make you smile and he’s very kind and courteous to you. David, Antonio and few other serves are always willing to get you drinks or help out in any way. Some of them know your entire family order so once you head to them they have it ready for you. Get place to spend time with family. The ocean is very calm but nice and clean. We spend 9 nights there and would definitely go back.

Leisure Family_with_children

8/10

Excellent

06 Jul 2022

Tim

Very low key resort which we like. Relaxing.

Leisure Partner

6/10

Pleasant

28 Jun 2022

Jose

My room smelled awful. They need a smell trap on the shower.

Leisure Family_with_children

10/10

Exceptional

25 Jun 2022

Kevin

Excellent service.
We definitely back.

8/10

Excellent

13 Jun 2022

David

Staff was great! Food was good.
Pool was clean and nice. Not very much beach. But, lots of natural sea shells.

Leisure Family

6/10

Pleasant

30 May 2022

DEBORAH

When Arriving the room was dirty and the towels were dirty and stained, they moved us to another room where the bathroom towel had smeared lipstick. The rooms and property are run down, broken light fixture in bathroom with wires hanging.
The Staff was fantastic!
You cant get food or water after 11 PM till 8 AM

Leisure Family

4/10

Poor

12 May 2022

Victor

They only had one restaurant for the hole Property and it was buffet at that also didn't get any towels my entire stay.

Leisure Family

10/10

Exceptional

08 May 2022

Adrian

Excellent service all the staff, starting in the check in and then in the restaurants are willing to make you have nice vacation days

Leisure Family

8/10

Excellent

25 Apr 2022

Heather

For the price the hotel was decent. We did stay in one of the new rooms which had a beautiful view and comfortable beds. Deluxe included a mini fridge, blow dryer and iron. Food was buffet style, there was a good variety of different items at every meal and all was very flavorful with a nice selection of vegetarian items. The beach was pretty windy during our stay however the way the buildings were situated allowed for some wind free pool time with a view of the ocean. Staff was all friendly and attentive. Relaxing stay overall!

Leisure Friends

10/10

Exceptional

01 Mar 2022

Donna

It’s very quiet and clean

Leisure Partner

8/10

Excellent

26 Feb 2022

Elizabeth

The road to get to the hotel was too bumpy

The hotel was really nice