Hotel Santa Ana

10/10

Exceptional

24 Feb 2026

James

The room was cozy and comfortable. The hotel itself was very warm and friendly.

Partner

10/10

Exceptional

20 Feb 2026

Maja

It feels like home.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Emmanuel

Clean room, amazing water pressure and beautiful pool next to the lobby .

Leisure Family

10/10

Exceptional

26 Oct 2025

Maja

This is our second stay this year. Friendly staff. Comfy beds. Close to everything - centre of Merida, food market and Walmart. Will be back again.

Friends_and_family Family

10/10

Exceptional

13 Apr 2025

Maja

Will stay again

Little gem in the middle of Merida. Great friendly staff, very helpful. Shout out to the reception staff.You can ask about everything. Close to Santa Ana eateries. 15 min walk to Plaza grande and 15 min to Walmart.

Friends_and_family Family

10/10

Exceptional

11 Feb 2025

Dana

This was our fifth time staying at the Hotel Santa Ana. It is a truly charming hotel. The atmosphere is friendly and relaxing. It has a lovely courtyard with a small pool. However, it is not a luxury hotel. The furnishings are simple. The WiFi can be spotty. There is no elevator. Still, it is one of my absolute favorites. I look forward to returning soon.

Leisure Family

8/10

Excellent

20 Sep 2024

Sharon

There was no milk for coffee...only powder creamer.
Great mattress and hot water.

Leisure Friends

10/10

Exceptional

04 Jun 2024

Rita

Love this place!

Leisure Partner

10/10

Exceptional

28 Jan 2024

Kim

An absolute gem!

The entire environment was aesthetically pleasing, The people working in the hotel were welcoming and helpful. The rooms and lobby were spotless and we loved the courtyard greenery!

Friends_and_family Friends

10/10

Exceptional

01 Jan 2024

John

We live in Merida. We needed a conveniently located hotel with parking for New Year's Eve. We had dinners and parties located within a 6 block radius of the hotel. Our experience couldn't have been better: a friendly welcome, convenient parking, a clean, comfortable room and a very reasonable price. This is a great place to base yourself if you intend to explore Merida or the Yucatan.

Leisure Partner

10/10

Exceptional

02 Nov 2023

ceree

A True Gem

Wonderful experience! Room was clean and comfortable. Pool and common areas were nice and relaxing. Best of all was the staff who made us feel so welcomed and were very helpful with all our questions. Will definitely choose to stay here again if my travels take me back to Merida!

Friends_and_family Family

10/10

Exceptional

15 Jun 2023

Cindy

This is a beautiful, conveniently located hotel with amazing staff. Will definitely stay here again.

Leisure Family_with_children

8/10

Excellent

14 Apr 2023

Claudia

Las camas estaban cómodas pero solo que limpien mejor el baño las puertas de cristal tenían mojo pero de ahí esta bien para pasar la noche Gracias Comfy beds Ac unit bathroom need extra attention there was mildew on the shower doors corners good place to spend the night

Leisure Partner

8/10

Excellent

30 Mar 2023

Matthew

Charming modest hotel right off of a small pretty square. Older style hotel rooms around a pretty, clean pool surrounded by native plantings. Friendly helpful staff. Convenient parking in a safe lot. We'd stay here again.

Leisure Partner

8/10

Excellent

19 Mar 2023

Kate

This is a pleasant simple hotel. No frills but. The Santa Ana has a friendly, knowledgeable and accommodating staff. A convenient breakfast.

Leisure Partner

10/10

Exceptional

16 Feb 2023

Janet

This hotel helped us enjoy our stay in Mérida.

Santa Ana hotel was everything we hoped for, authentic, excellent service from welcoming staff, lovely pool and sitting area. Comfortable beds, good linens, and shower.

Partner

10/10

Exceptional

27 Jan 2023

Chris

The staff--every one of them we interacted with--were friendly and helpful. The common area is large and has different spaces to use for reading, enjoying the pool or sitting and using the computer. Quiet at night and conveniently located near Paseo Montejo for walking.
Really enjoyed our time there.

Leisure Partner

10/10

Exceptional

15 Sep 2022

Jada

Lovely hotel, kind friendly staff.

Leisure Self

10/10

Exceptional

22 Apr 2022

Dana

Charming small hotel. Great staff. Great location. Inexpensive. Rooms are basic no-frills, but comfortable. This was my fourth stay at the Hotel Santa Ana. It is my \"go to\" place in Merida. Sometimes it has been booked and I have had to stay elsewhere. I think it is great, however if you like something fancy, plush and modern this may not be the place for you

Leisure Family

10/10

Exceptional

15 Apr 2022

Andrew

Merida Downtown Jewel

What a nice little gem located in downtown Merida! Very comfortable and the staff especially Juan were outstanding. I'll stay again if ever in Merida

Self

10/10

Exceptional

10 Apr 2022

JENNIFER

This is a great place for the price. The courtyard is topical and cozy. Hotel Santa Ana is in a historical district.

Leisure Family

8/10

Excellent

18 Feb 2022

Pam

Lovely courtyard, great staff

Leisure Partner

8/10

Excellent

01 Feb 2022

Stella

Boutique hotel near centro

The hotel's location - between centro and Calle Montejo is perfect for walking and exploring. The staff are knowledgeable and share recommendations and directions. Wi-Fi is available and stable. The rooms are clean and basic but the towels are like sandpaper.

Restaurants are within walking distance but not in the immediate area. The onsite restaurant offers breakfast only with a limited menu.

The onsite pool was only 1/2 filled and dirty. Plants surrounding the pool give a relaxing \"jungle\" feel to the courtyard.

A one hour bus ride and you can be in Progreso at the beach. A 10 block walk puts you at the Zocolo or the Monumento a la Patria. The entire surrounding area is very walkable and safe.

Unfortunately, some guests were very noisy (talking loudly outside on the balconies) well into the night, making sleep difficult if you leave your windows open.

Self

10/10

Exceptional

09 Oct 2021

JENNIFER

Court yard was beautiful. The room was very clean.

Leisure Partner

8/10

Excellent

08 Oct 2021

Randy

Excellent Hotel

This was my 4th time staying at this hotel. The staff, service, kindness, friendliness are excellent.

I would stay longer if this hotel had a monthly rate.

Thank you

Self

10/10

Exceptional

08 Apr 2021

Pamela

Super cute inexpensive hotel, centrally located in very safe neighborhood. Would definitely recommend for a quick overnight stay.

Friends_and_family Family

8/10

Excellent

13 Feb 2021

Jose A

Nice quiet area.

Friends_and_family Family

10/10

Exceptional

09 Feb 2021

Jose A

You like at home

Super comfy. Awesome customer service. Loved the natural ambient.

Friends_and_family Family

10/10

Exceptional

09 Jan 2021

Belinda

A perfect stay

Incredible stay! Everyone was SO friendly and accommodating, it felt like being at home. It is important for me to feel safe when traveling solo, especially in foreign countries. Everything about this property and staff made me feel safe, secure and well looked after. The wifi was also incredible.

Self

10/10

Exceptional

17 Dec 2020

BRANDON

Great beautiful hotel

Service is top notch, real friendly staff. Only con is no wifi

Self

8/10

Excellent

06 Dec 2020

Mercedes

Beautiful stay

The service was great everyone was lovely nothing bad about the hotel.

Business

10/10

Exceptional

13 Nov 2020

Danielle

Lovely Stay and Helpful Staff

The staff goes above and beyond to make you feel welcome. On my first night they found the best restaurant for me to get a vegetarian meal and helped me with my bags to my room. The property is super cute and continental breakfast was lovely!

Self

10/10

Exceptional

14 Mar 2020

Verified traveler

The banana palm in the courtyard shaded the balcony in the morning. Very pleasant.
The staff are all very helpful and nice to deal with.

Leisure Partner

10/10

Exceptional

25 Feb 2020

Larry

Affordable hotel with local flavor. Day trips can also be arranged there. Staff was very helpful. Dulce and Juan were helpful and personable.

Leisure Self

10/10

Exceptional

17 Feb 2020

Great

Very convenient property and well located, excellent staff, wish they check their equipment, the shower was so full of limestone that you could not take a shower in a pleasant way.

Leisure Self

10/10

Exceptional

04 Feb 2020

Taylor

Nice hotel.

The service from the front desk was excellent. The cleaning people kept the room clean. The hotel is well located. The hot water worked well for showering.

I only had one issue with this hotel. On Hotels.com, it’s advertised as having an in-room safe, and that’s a main consideration when I’m booking, I require one when I’m traveling. This hotel did not have in-room safes as advertised. Please update the listing on Hotels.com. We didn’t have any issues with anything being taken, but as I indicated, I only choose rooms that have an in-room safe.

Friends_and_family Friends

10/10

Exceptional

14 Jan 2020

Abraham

Great place

10/10

Exceptional

03 Jan 2020

Verified traveler

We were very pleased with all aspects of the hotel. From the always smiling and very helpful Dulce at the front desk to our room maid we received top notch service. The café serves an excellent breakfast, the location is convenient to all areas of Merida central and the staff reached out in every way to make our stay most special. Thank you Hotel Santa Ana, our three night stay passed too quickly!

Leisure Partner

10/10

Exceptional

17 Nov 2019

Barb

Hidden gem in a busy city! Thank you to all staff! We will be back in December!

Business_and_leisure Partner

10/10

Exceptional

23 Sep 2019

schuller

Cozy and Friendly

The Staff was extremely friendly and very courteous. There's free parking across the street which is very important! There's really no where to park in the city unless you pay for parking in a lot or take your chances in the street and get a ticket or towed. The property is extremely cozy. AC is really cold, there's a fridge. Wifi is a little spotty but cool. I would for sure come back and especially for the price.

Self

6/10

Pleasant

21 Aug 2018

Irvin

Get what you pay for...

Run down hotel but cheap and in decent location. Eats nearby and city center 15 minutes walk. TV didn't work (I didn't care) and pool only half full.

10/10

Exceptional

03 Jul 2018

capt

Nice clean quiet great price in great location

Nice place great location for me. Clean and staff very nice.

8/10

Excellent

15 May 2018

Verified traveler

It is a budget hotel so expect that. Front desk guy Juan Carlos treats you like family, very nice and helpful.
Beds were comfortable, a/c runs perfectly, location couldn’t be better. Only complaint is phone never worked, so could not contact front desk, but it’s only a few steps away so not big deal. We got a room FULL of mosquitoes first (dead and alive) and room strongly smelled like Ride (insecticide) but they changed us to a different one immediately and second room was fine. Small fridge in room is helpful. Kitchen lady is sweet and food is tasty but not many options, but there’s tons of restaurants around...we ordered ubereats

10/10

Exceptional

11 Apr 2018

Verified traveler

Charming Hotel, Great Location

My adult daughters and I really enjoyed our stay at the Hotel Santa Ana. The location was ideal, just a short walk to shops, restaurants and other activities. This is not a 5 star American style hotel, but it is charming, quaint and reasonably priced. I would gladly stay there again.

10/10

Exceptional

20 Mar 2018

Verified traveler

Great hotel in Merida

Good location, very affordable, and helpful staff make this a great hotel in Merida.

10/10

Exceptional

01 Feb 2018

Shelley & Bob

St. Ana was Awesome & Reasonable!

The staff was very helpful & treated us like Family. it was walks away from a lot of History in Merida.

Family

8/10

Excellent

10 Jan 2018

Barbara

An Enjoyable Stay

I had a very pleasant 6 night stay at the Hotel Santa Ana. The rooms and beds were very comfortable and the place has a nice cosy feel. Great location and great staff, very friendly and helpful.

10/10

Exceptional

13 Nov 2017

Michelle

Excellent friendly service.

Very friendly welcome. The interior courtyard with pool was very comfortable. Rooms were basic but adequate, especially for the price paid. When we checked out we asked if we could wait in the lounge for an hour and we were told \"of course, treat it like it were your home\" We were only there for one evening but we will return for a longer stay.

Family

8/10

Excellent

07 Nov 2017

traveler

Pleasant Mexican-style hotel

Very pleasant hotel close to tourist action but not in the midst of it. Staff were excellent. If you want aMexican style hotel, not he generic North American style one, this is a very good choice. Excellent value for budget travellers.

8/10

Excellent

05 Nov 2017

Julian

Central

Great location. Nearby Manjar Blanco and Chaya Maya. Two very good restaurants. Paseo de Montejo just steps away. A must see. The ADO at Fiesta Americana an easy walk.

10/10

Exceptional

09 Sep 2017

Jason

Excellent

This is a great hotel. The staff is exceptionally friendly and helpful. As a bonus for those of us that speak only a small amount of Spanish, most of the staff speaks excellent English. The location is perfect: a block from the Santa Ana square and two from Paseo de Montejo. They even have a few parking spots. The room was just fine. It had AC and a fan, and all the basics. It was not a big room, but big enough. We did run out of hot water a few times, but it was not a big deal. The breakfast was very nice. Just a few dollars for an excellent start to the day. It is hard to beat this hotel, and for the price, impossible.

Family

4/10

Poor

21 Aug 2017

Verified traveler

Nice location and good price but dirty

The hotel is in a good location and the cost is good. It's not a fancy and new location so you get all the things that come with that. However if rooms are not clean then it deserve s bad rating. Stains on bed sheets and stuff like that.

6/10

Pleasant

07 Aug 2017

Jeremy

You get what you pay for

There is no real restaurant. They just make a few things for breakfast only. The breakfast was very good. They claim to offer free bottled water but what you get is one small bottle a day. Never had hot water day or night even after letting water run for twenty minutes. You can hear every sound in the courtyard with everything closed up. Curtains don't keep the lights out and the courtyard lights remain on all night. One bed (twin) super soft the other bed (Double/Full) was super firm. hotel staff was very friendly. Air conditioning worked great. Pretty solid three star and priced right. If you want 4 or 5 star you'll have to fork out more money.

6/10

Pleasant

30 Jun 2017

D

Decent hotel within walking distance to downtown.

This is a decent hotel within walking distance to downtown. Some of the staff speak English, which was helpful for us. The room had air conditioning, however we did not realize you need to set it on the smallest number to have it on the highest setting, since that is the opposite of the United States. There is a small breakfast starting at 7am. (You pay extra for this). Overall, we were happy with our stay at this hotel.

6/10

Pleasant

18 May 2017

Verified traveler

decent hotel

Rooms are Ok, aircon is quiet, staff are pleasant.

10/10

Exceptional

23 Apr 2017

patricia

Very friendly and helpful staff!

Great people make all the difference! Front desk staff were fantastic; helped with our lack of Spanish, arranged tours, taxis, laundry service and suggested restaurants (had our best meal in Merida from their recommendations). Hotel is very central, easy walking distance to downtown and other areas. No safe in room, but belongings were secure at front desk safe. Beds were on small size, but room was comfortable, a/c worked well, and pool was refreshing. Very clean, tidy and well maintained. super staff through out including the breakfast cook - try their huevos Mexicanos! We will be back!

2/10

Poor

28 Mar 2017

Mary

Hotel NOT as advertised - Beware!

We booked and pre-paid a ten night stay at the Hotel Santa Ana and ended up staying only three nights. Our experience was dismal. There was only one light that worked in the room and it was on the wall farthest from the door. We had to use our phones to avoid falling over something in the dark. Internet did not work in the bedroom. If we wanted internet, we had to sit in the lobby. The phone beside the bed did not work. The shower head was rusty and disgusting. Tiles were missing in the bathroom. The soap would not lather. The towels were threadbare. The mirror decorations on the wall were broken or missing. All of this was difficult but bearable (except for the internet). However, the absolute worst part of this horrible stay was when the air conditioner broke on the third night. The room was unbearably hot and sleep was not possible. We packed and left the following morning. I expected to pay for four nights since the policy was that a 24-hour notice was required for cancellation. The hotel would not refund my money and Expedia were unable to help. I stayed only for three nights but was forced to pay for ten. Do not stay at this hotel unless you want to be miserable. We have stayed at other similarly priced hotels in Merida and had a great experience. Run away from the Hotel Santa Ana!

8/10

Excellent

22 Mar 2017

Verified traveler

Near all cultural attractions

Quiet ,friendly good for rest far away from the noise of big cities but near if most of cultural events it could be small but make feel so homey

8/10

Excellent

20 Mar 2017

Verified traveler

Nice hotel

Staff was very friendly and helpful. Enjoyed the atmosphere of the hotel, it was close to a park and walking distance to many restaurants.

8/10

Excellent

20 Feb 2017

braun

Walking distance to everything

Was easy to travel around. Always felt safe. Good base to do day trips . Shopping if that's what your in to as well near by. The entertainment was Nearby as well.

10/10

Exceptional

19 Feb 2017

Axel

A good home base for the walking tourist.

I picked this hotel because the package rate (airfare and lodging) was the best (I had a tight budget). Also the past reviews were good. I wanted a place close to the central plaza of Merida, with character and friendliness being more important than luxury. The (small) staff were very friendly and helpful. My room was comfortable. While the fixtures were somewhat old and funky, everything worked (very good cooling), and the cleaning people were on the job every day. Since I wasn't there to sit around in my room all day, I was perfectly happy with the accomodation. The public areas include an interior courtyard with small pool and casual seating, dining area where breakfast was available, and comfortable parlor-like furnishings where I spent time writing during the heat of the midday. The office has a refrigerator with cold drinks, and a little rack of snacks, reasonably priced, and there is always a daily paper available. The desk staff are friendly and overall have good English skills. The hotel is a half block away from a historic small plaza with its own ancient church, surrounded by businesses which are not tourist oriented but yet friendly to foreigers. It is only about ten blocks from the main city plaza, where there are many good restaurants and small shops. I spent my whole time (six days) not going beyond this area, walking everywhere and enjoying the ambience.

8/10

Excellent

16 Nov 2016

Linda

Clean and convenient hotel, good value

We had a good stay at the hotel, very clean, great staff, and walking distance to main square and Paseo Montejo with shops, restaurants and museums.

Partner

8/10

Excellent

15 Nov 2016

Southaphone

Wonderful hotel but with noisy roosters

We've been traveling a lot through Mexico and this was one of the best hotels we've stayed at. We extended our 2-night booking to 4 nights. The rooms are clean, the property is well-maintained, the staff is friendly and helpful. The city center is within walking distance (10-15 minutes), the neighborhood is safe, parking is across the street in a gated parking lot, we were able to drive to the beach about an hour away (Sisal beach is really pretty and isolated). You can buy breakfast at the restaurant in the lobby, which wasn't too bad. The decorations throughout the hotel are really lovely. The only thing we didn't like are the roosters and dogs in the property behind the hotel making a lot of ruckus. The nearby cathedral also sound their bells pretty early in the morning on some days which can be a nuisance if you want to sleep in. Also, the shower doesn't get too warm and sometimes the pressure completely dies. Overall though, great place to stay.

Partner

10/10

Exceptional

14 Nov 2016

jaquelyn

quiet elegance

warm friendly, lovely setting

8/10

Excellent

15 Sep 2016

Verified traveler

a good value and more intimate feel. i wrote all i intend to write.

10/10

Exceptional

08 Sep 2016

Mary

Great hotel within walking distance to the Centre

We were very happy with our stay, the hotel was tastefully decorated, rooms were spacious, breakfast nice and all staff very friendly especially the lady who was in reception in the mornings and helped us to hire a car at a very reasonable rate, nothing was any problem

6/10

Pleasant

19 Aug 2016

Verified traveler

Close to night life

Staff was friendly , room was clean. Nothing over the top. The basics you need when traveling.

8/10

Excellent

13 Aug 2016

Paul

This is a clean, quiet basic hotel.

My stay at Santa Ana was extremely pleasant. The staff were all wonderful, always willing to help and serve you with a smile! -- Juan, Julian, Conchi, and Juan Pablo. It is a small hotel but is extremely quiet and clean. Each room, although not in the luxury category, is pleasant, has maid service, tv , air conditioning, wifi, small outdoor pool and a ceiling fan. Unless you want luxury, this place is for you... the price is right also. It is not far from the downtown core. .. a 10 minute walk. I will return to this hotel and recommend it to most people i know. Merida is a Mayan area full of museums, ruins, and many fascinating things to see.. all within reach of Santa Ana, either by foot or by short bus trip. There are beaches close by also. It's a very hot region!

10/10

Exceptional

10 Aug 2016

Tabitha

It's a simple hotel with simple amenities, but it is one of the best places I've ever stayed , the staff is amazing and incredibly kind! If you like a quiet spot away from your typical tourist traps this is the place for you!!!

6/10

Pleasant

14 Jul 2016

kira

Fair price, Good Location and great staff

The cleaning personnel need to be better equiped and trained. More room maitenance is also needed. Beds are a bit too hard for my taste and there are no chairs to sit in your room but they got AC and very friendly and helpfull staff.

8/10

Excellent

12 Jul 2016

Verified traveler

Kool.

Nice hotel, clean, quiet.
No bar area, so no live music or loud people
Good location.

8/10

Excellent

01 Mar 2016

Wayne

Touring Mexico

This hotel was very small and very quaint! The pool area was small but very nice! Very quiet. Hotel staff were very friendly & helpful. The breakfast was very good at a reasonable cost.

Partner

8/10

Excellent

05 Jan 2016

Verified traveler

Nice place, well located to see both Merida historic center and Paseo de Montejo.

8/10

Excellent

27 Nov 2015

Steve

Very good but a long walk

Spacious well equipped (AC, TV, fan) and comfortable rooms, spotlessly clean. A good value breakfast too (pay extra). This is a good hotel. However, it's a long 8 block walk from the centre (yes I should have looked at the map properly before booking I know) which after a few times is a bit tedious. There's also some traffic noise. One of the few hotels in two months travel in Mexico where there hasn't been any complimentary water, bottled or filtered.

8/10

Excellent

05 Nov 2015

Verified traveler

Affordable clean hotel

Overall a good experience staying here. Although a rooster crowed early in the morning, but it was good to be away from the busy roads. Staff were great and were able to help out in English.

6/10

Pleasant

16 Aug 2015

Eugene

The service was fantastic. Our room however was very noisy, being on the ground floor close to the stairs and the workers area. If we had been given another room I would have rated this hotel higher.

Partner

10/10

Exceptional

10 Aug 2015

Delanie

OASIS

I have stayed in a fare few accommodations through central America and Hotel Santa Ana one of the best I have come across. A very welcoming reception when I arrived by the hotel staff late in the afternoon and pool to cool off in. The place is small in comparison but for not to big is better. For location, everything you need is less than a 5 min walk.Supermarket,cafes,food stalls,aswell as tour rides from the hotel The Centro about 10mins. Thanks to Juan Carlos, Dolci, Mr Tom and the house maids for making my stay a pleasure. And the bicycle hire shop up the road.

4/10

Poor

02 Aug 2015

Eva

Gross

There was a used condom on the floor when we arrived. Enough said.

Family

10/10

Exceptional

12 Jul 2015

Lue R

Awesome time

This a peaceful place with a courtyard that make you feel at home without the rush of the dairy life.
The staff is very friendly and helpful and the rooms are very clean and comfortable .The hotel is perfect located for visiting both eras colonial and modern Yucatan in short distance.

Family

10/10

Exceptional

04 Jul 2015

Christopher

Great Hotel on Parque Santa Ana

nice place, safe, clean, wifi sporadic

6/10

Pleasant

28 May 2015

Verified traveler

Great value

If you tell me for 26 dollars I will give you a room that has ac clean bathroom and a pool that's great but don't tellme I am going to have a city view(it's on the first floor) cable (it worked two out of six days. They said they had a bad storm two weeks previous and the whole neighborhood was out. But gee if you looked out the front door of the hotel at the house across the street their front room you could see them watching cable every night. They had coffee every morning but no continental breakfast. Yes they had the advertised bar but it wasn't in use. There is a bus that takes you downtown for7 pesos in 20 minutes or you can catch a bus down a beautiful boulevard that has a Walmart don't go in May because it was over 100 degrees every day. The room ac was a plus. Would I stay there again- absolutely

6/10

Pleasant

24 Mar 2015

Pat

A good budget hotel

The staff was very helpful and spoke English. The only thing I did not like was the rooster next door. It was a little bit of a problem if you are a light sleeper.

6/10

Pleasant

21 Mar 2015

Mac

Roosters?

The hotel is a bit farther away from city Zocalo then makes for an enjoyable walk. Crazy traffic and people everywhere in the city center. Nothing around to go eat at in the evening. No OxOx for your coffee. The staff did point out a couple of places to eat at. Did those during the day but not that comfortable of an area night. WiFi dose work in the room so that was a necessary checked off. A/C and Fan all good. But what takes away is the neighbor has 3 roosters so what can you say. His dogs bark at everyone that comes and goes on the stairs. Did not expect to have a rooster 3am wake up call in the city!

10/10

Exceptional

16 Mar 2015

Verified traveler

Excelent service, the staff was amazing

It was a dreamed experience and i'd definetly return

8/10

Excellent

16 Mar 2015

Christopher

Great clean convenient friendly bargain.

Friendly small hotel far enough away from El Centro to avoid bustle yet still walkable to it. Very helpful staff and great housekeeping. For the price it's unbeatable. Breakfast available on site by two delightful young women who need a little direction but who will eventually give you all of your meal. LOL. Parking and laundry directly across street. Buses right at corner. No elevator but only 3 floors. I'll be back!

4/10

Poor

11 Mar 2015

Ksenia

One of the worst hotels

Quite possibly the worst hotel I've ever been in. Good location, cheap, nice courtyard and nice concierge, but otherwise, this place looks like it has gone downhill since the 80's (and that no one has made any improvements since then.) There are stains on the sheets and walls, the bathroom is falling apart and looks like it could be in a prison. The worst part--the neighbors have dogs and roosters that would not stop crying and howling the whole night.

In sum, this is what I imagine a truck stop motel to be--it is clean, so do it if you have to, but you'll never want to return.

8/10

Excellent

10 Mar 2015

Hector

A Place to save some cash

Nice place for the price ,short distance to the cathedral ,a good quite area ...

Family

10/10

Exceptional

08 Mar 2015

Janet

great little gem

LOVED our stay at Santa Ana: the location, comfortable room, courtyard, pool and most of all the fantastic staff made this our home-away-from home for 4 nights while we explored Merida & surrounding area. I can't recommend this hotel highly enough!

Partner

8/10

Excellent

03 Mar 2015

Robert

Friendly budget hotel

This is a lovely budget hotel reasonably close to the heart of Mérida. It is clean and has the loveliest, most friendly and accommodating staff.

The one and only downside to this hotel was the people behind the hotel, who keep one or more roosters, which do what roosters do starting very early (crow), and at least three dogs, who let you know when anyone walks by their domain, which people do frequently. One night someone yelled at the dogs and the people took them inside, which was much better.

If you can’t take noise, this is not the hotel for you, at least until those dogs rooster(s) are better managed. Otherwise, as a budget hotel, it’s great.

Family

6/10

Pleasant

21 Feb 2015

Verified traveler

Good location

Nice hotel - good location. Rooms were adequate and beds were fairly comfortable. Problem with noise - chicken very loud they were right behind the hotel and on weekends the bells of Santa Ana rang three times Saturday evening 7:30 to 8:00 and then on Sunday three times at 7:30 to 8:00 morning and night.

10/10

Exceptional

15 Feb 2015

Phyllis

Good place in merida

Great location two blocks from the archeological museUm and down the street from a food court serving Yucatan food.the staff was friendly and over the new year they gave each guest a box of xmas cookies! Super clean hotel with comfortable beds

Partner

8/10

Excellent

13 Feb 2015

Verified traveler

An relatively inexpensive hotel with a good pool and a very pleasant staff. I liked the ambiance very much and certainly would not hesitate to stay there again. The location is only a very blocks from the

8/10

Excellent

31 Jan 2015

Pata de Gato TV

Nice budget hotel well located

Personnel was very kind, the hotel is in downtown and is at walking distance of main attractions in Merida.

8/10

Excellent

31 Jan 2015

Janice

Great Hotel

We thoroughly enjoyed our stay at Hotel Santa Ana. The staff at the desk (especially Enrique) could not have been more helpful. Location was great as well. Close to Paseo Montejo and a few blocks to the central square.

Partner

10/10

Exceptional

26 Jan 2015

Che

Great location, price and people!

Stayed for 4 nights. Met interesting people, interacted with mostly English speaking front desk staff who were extremely helpful (Dulce, Enrique, Dennys, Hi!), rooms overlook charming small pool and resonable breakfast is available at open airy tables. Walk to Centro easily, taxis and buses nearby. Paseo de Montejo is 2 blocks away and nice to walk with Sunday morning closed to vehicle traffic and farmer's market nearby.

8/10

Excellent

19 Jan 2015

Verified traveler

Nice hotel for waiting US visa

I stay here for 3 days waiting for my US visa. The hotel is not far from US consular, and equally important, it is close to main tourist sites and food market.

6/10

Pleasant

05 Jan 2015

Verified traveler

You get what you paid for

The hotel is old but clean and has what you need, but it is right next to some kind of farm so you will hear roosters all night long. Is not a bad place to stay, but for the same price you can get something closer to the center of the city and probably less noise

Partner

10/10

Exceptional

27 Dec 2014

Ina

great hotel

The hotel has a great charme. It is really beautiful decorated inside the room and in the inner court. It offers a nice breakfast and has a small but pretty pool. The staff is really helpful and Enrique was a great help! It is a short walk to the Zocalo, so you can save a lot in spending more money in an closer place. Go instead herelp!

Partner

10/10

Exceptional

24 Dec 2014

Verified traveler

Excellent service, clean rooms

Excellent service.

Family

10/10

Exceptional

20 Dec 2014

Josh

Charming boutique hotel

Charming place, very friendly & helpful staff. Open courtyard.