Best Rest Inn & Suites

10/10

Exceptional

13 Jul 2026

Debi

!

Partner

8/10

Excellent

04 Jul 2026

Jeffrey

I was not able to get a decent wi-fi signal in room 104

8/10

Excellent

29 Jun 2026

Robin

The faucet in the bathroom sink was leaking and difficulty to shut it , the handle not straight ahead and had to switch to side, it will stop leaking

Family

8/10

Excellent

29 Jun 2026

Corey

Nice sized rooms and comfortable beds. Pool was out of order, which was one of the main reasons for booking.

Friends

2/10

Poor

15 Jun 2026

Peggy

The room had not been updated in 30 years. The AC barely worked and it was so hot in the room. One of my kids found a pill on the floor when we first walked in.

Family_with_children

10/10

Exceptional

14 Jun 2026

Karolee

My room and bath room were neat and clean. The bed was comfy. The room was on the second floor with easy access from the parking lot to the inside side stairs. Quick check-in with helpful & friendly staff.

Self

10/10

Exceptional

01 Jun 2026

Richard

Didn't use the gym or the pool. The room was very nice and the breakfast was excellent!

6/10

Pleasant

30 May 2026

Doris

Bed posts needed a dusting. I left written messages as dusty, clean fiflty

Partner

10/10

Exceptional

26 May 2026

Tonja

A great place with a friendly staff.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Karyla

The property was very clean. The staff was excellent and helpful.

Self

2/10

Poor

26 Apr 2026

Richard

door key did not work. 3 attempts by me and then attempt by staff. Still did not work.
(no elevator so each trip to desk was down and back up steps.) Still did not work on 2nd day of stay. Only book at last resort.

10/10

Exceptional

12 Apr 2026

Pamela

The staff was helpful and very friendly. Breakfast was early every morning and very tasty. This was important because I get off work at 5:00 am and I need to get to sleep early so I can work that night. Working nights I was put in a very quiet part of the motel. So mych appreciated. West Union is a small friendly little town that makes you at home from day one.

Self

4/10

Poor

22 Mar 2026

Melissa

Pool closed

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Jennifer

Room was clean and staff was nice, disappointed that the pool was not open

Friends_and_family Family

2/10

Poor

22 Mar 2026

Jessica

No license to have the pool open. Front counter worker was very rude.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Carol

Very nice staff. Was clean and cozy. Good breakfast. Will stay here again.

Family

10/10

Exceptional

02 Dec 2025

Lois

Our room was very clean. Just wished I'd have brought my own pillow. The foam pillows were hard to sleep on,

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

John

Great Room for the cost. Friendly staff. Good breakfast.

Business Family

8/10

Excellent

17 Nov 2025

James

They do not lock doors, gym is only a treadmill, pool is interesting, game room is cool. Not a crappy place pretty much what you pay for

6/10

Pleasant

12 Oct 2025

Shannon

Property and rooms need updating need better shades on east side so rooms are darker

Leisure Partner

10/10

Exceptional

29 Sep 2025

Kendal

close to fast food,main roads and Upper Iowa University

Leisure Self

10/10

Exceptional

25 Sep 2025

Tanya

For the area, this hotel is well equipped.

Leisure Family

8/10

Excellent

13 Sep 2025

Jeneen

Everything was just fine except for the free WiFi.

Leisure Self

4/10

Poor

19 Aug 2025

Randal

While i have stayed here before, it is clear that the owner has no intention on getting the ice machine fixed. Also, side access doors are unlocked 24/7. Also noticed damaged window frame in stairway has not been repaired either.

Leisure Partner

8/10

Excellent

17 Aug 2025

Greg

All satisfactory

Leisure

10/10

Exceptional

04 Aug 2025

Don

Great place to stay.

Great food and great staff.

Friends_and_family Family

8/10

Excellent

27 Jul 2025

Michele

Nice place to stay

Very nice hotel and staff. Only issue was a lot of flies and gnats

Friends_and_family Family

6/10

Pleasant

25 Jul 2025

Carol

They are short of staff so getting someone at the front desk was difficult. The beds were hard as cement making it hard to sleep. Carpets need to be clean.

Leisure Self

10/10

Exceptional

29 Jun 2025

Haylie

The place is very clean and kept up on. It was nice swimming and playing games without having a huge crowd of people as well.

Leisure Partner

8/10

Excellent

23 Jun 2025

Peggy

Found some trash under night stand

Leisure Partner

8/10

Excellent

23 Jun 2025

Carol

Very friendly staff. Older property but very clean, with comfortable beds. Would stay again!

Leisure Self

10/10

Exceptional

20 Jun 2025

Patricia

q

Leisure Partner

8/10

Excellent

16 Jun 2025

Patrick

its in the area i needed to be.

8/10

Excellent

14 Jun 2025

Lyle

Grab bars in the tub/ shower great for safety (handicap room)

6/10

Pleasant

12 Jun 2025

Thomas

No ice machine Mold on English muffin I started to toast

Business Self

10/10

Exceptional

09 Jun 2025

Teresa

The staff is always so nice and accommodating. I travel from out of state and they always have a room ready when I arrive.

Leisure Family

10/10

Exceptional

01 Jun 2025

Tina

It was very quiet. The staff was wonderful. Enjoyed my stay. Will stay again..

Leisure Self

10/10

Exceptional

31 May 2025

Tonya

Here... you're family

We stayed for two nights at Best Rest Inn & Suites (business trip). While there are some minor items that could be updated, it was the staff that made our stay truly amazing. Janice, Lou and Amy were all so welcoming and outgoing. Beautiful smiles and personalities made you feel like like you were home. Ladies... you are ROCKSTARS!!!

Business

6/10

Pleasant

27 May 2025

Kimberly

This is an old hotel that could use some work. Some outlets in the room did not work so it was hard to use the hair dryer as installed. Housekeeping took towels that we hung up to use again but did not take out the garbage or make the bed. Even when requested, they still did not make the bed, which was a pretty hard mattress. This hotel could use some love!

Leisure Partner

2/10

Poor

17 May 2025

Raymond

Worst of the Worst

No internet, No plugs for charging, Front door broke, No shower curtains, Took all coffee pots from rooms. Bed linens old and torn, no working clocks,no plug in sink. On top of that is their coffee in breakfast room is terrible all watered down. Do yourself a favor and Do Not stay at this so called hotel.

Friends_and_family Family

4/10

Poor

12 May 2025

Verified traveler

Could have been better

check-in was flawless but ice machine was broke (had to go to front desk). Internet was down. (had been for a while). Lights by bed didn't work. they were unplugged by previous customer because room outlets are very limited and oddly placed. two sets of towels in the room when we booked for three people.

Friends_and_family Family

8/10

Excellent

15 Jan 2025

marsha

TV didnt work, but she selected another one with a working TV

6/10

Pleasant

10 Jan 2025

Randal

Tansperancy first. we have stayed there before and will go back, only for the sake of convenience when visiting the area. To also be clear we think highly of the staff. But....
The side access doors which have a card lock don't work so the doors are unlocked 24/7. The ice machine has been out of order the last three times we stayed there. To be clear, the staff will get you ice, but you need to go to the front desk and request it. There are no USB ports anywhere in the rooms so be sure to bring your chargers. They have removed the coffee pots from the rooms.The outlets in three of the rooms that we stayed in are loose within the electrical box in the wall. While they are most likely safe to use, the fact that management ignores that needed repair, imo, speaks volumes about their commitment to customer focus. My wife and i disagree about the hot breakfast. C from me and B from my wife.

Leisure Family

8/10

Excellent

03 Jan 2025

marsha

quiet and close to areas of necessary shopping.

Business Self

10/10

Exceptional

29 Nov 2024

Corey

I had a lot of studying to do and it was quiet

Leisure

2/10

Poor

10 Nov 2024

Dustin

After they charged my credit card, they said cable and internet were not working. Then we went to gwt in our room and keycard did not work. Went back to desk and tried it again
Came back to the toom and no go. Went back down and got another keycard. And yet again no go. So the lady came down and opened our door. We wnet out to eat and came bacl and door locl still did not work. So they had to let us in the room yet again. We will definitely not go back but feel like we need a refund also.

Leisure Partner

4/10

Poor

05 Nov 2024

Mark

Desperately needs an update. Breakfast was very poor.

Business Partner

10/10

Exceptional

01 Nov 2024

Paula

Close the Upper Iowa University.

Leisure Family

8/10

Excellent

01 Nov 2024

Verified traveler

Older hotel, but clean. Breakfast had choices. Room was quiet.

Partner

8/10

Excellent

24 Oct 2024

Linda

They lost wi-fi and didn't seem worried about it.

Business

4/10

Poor

14 Oct 2024

Richard

couldnt find a snake to try. They dash of they didn't know what else to try. We had to wash, brush teeth using the bathroom. The TV didnt work. Service said some remotes were missing, that they had been having trouble for the past few weeks since a new provider had become involved. They had no solutions and weeks since a new provider had become involved. They had no solutions and couldn't make any suggestions. Said they were sorry.

Friends_and_family Family

6/10

Pleasant

07 Oct 2024

Timothy

Hotel was out dated. Sink was cracked. Bug in shower. So cloae to highway the room would shake as trucks drive by. Refrigerator made noise all night

Friends_and_family Family

6/10

Pleasant

04 Oct 2024

Verified traveler

Great staff but needs a good cleaning

We noticed immediately that windows and carpets were very dirty. The light fixtures and sills were covered with dead bugs. We had planned to stay 2 nights, but left after one. There were only 7 rooms that had a working TV, and ours was not one of them.

On a positive note, the front desk staff were very personable and we were refunded for the night we didn't stay.

I do have photos, but was unable to upload them. With a little elbow grease, this could be a nice motel.

Friends_and_family Family

10/10

Exceptional

22 Sep 2024

Gwendolyn

Good nights stay with excellent variety of breakfast options.

Friends_and_family Family

8/10

Excellent

19 Sep 2024

Rodney

We had a nice stay

Leisure Family

8/10

Excellent

09 Sep 2024

Tim

A nice friendly hotel.

6/10

Pleasant

07 Sep 2024

Cindy

It was close to things we wanted to do there

Leisure Partner

8/10

Excellent

15 Aug 2024

Long

Seamless check in/out. Staff friendly. Recently updated bathroom. Bed was firmer than we are used to. Pillows were pretty flat. Free breakfast is available. Room was clean & tidy.

Leisure Partner

6/10

Pleasant

10 Aug 2024

William

Average at best, poor quality linens, soap and shampoo, very average breakfast

Leisure Family

4/10

Poor

10 Aug 2024

Allen

Good

Leisure Friends

10/10

Exceptional

08 Aug 2024

Shawn

It was quiet, comfortable, no hassles, no worries.

Self

10/10

Exceptional

26 Jul 2024

Corey

Service was fast and friendly

Leisure Partner

2/10

Poor

30 Jun 2024

Debra

Did not like that the toliet kept over flowing and when I told someone no one came to clean it up . We did , no empathy, no offer to refund very unhappy have stayed there before and never where treated so unkindly:(

Leisure Family_with_children

10/10

Exceptional

17 Jun 2024

Long

The hotel is not fancy but affordable and CLEAN. It's simple and had a free breakfast that included a variety of options: fresh fruit, hot egg & biscuit sandwiches, boiled eggs, yogurt, coffee & juices. \"Welcome\" baked chocolate chip cookies upon arrival at check in desk.
We appreciated the small-town hotel staff ladies that made check in/out so easy. The bed was comfortable & sheets were clean and soft. Mini frig in the room.
It appeared our room had recent renovations: *new bathroom floor, toilet, shower; *carpet in room.
Complaints (tolerable for us): *bathroom ceiling vent was annoyingly loud rattle; *pillows need replaced; *no USB port available; *walls a little thin (heard street traffic splashing from cars & clear conversations from hallway).
If you want an affordable, clean place to rest your head, this hotel is quite acceptable to book.

Leisure Partner

4/10

Poor

12 Jun 2024

Darla

Disappointing

The room was not serviced after our first night. No towels replaced. Beds not made. Etc.
we were told they were short staffed

Partner

6/10

Pleasant

05 May 2024

LISA

Breakfast had a variety. Rooms need to be deep cleaned and updated.

Leisure Self

10/10

Exceptional

02 May 2024

Rick

Xxxx

8/10

Excellent

20 Apr 2024

Mike

Excellent for the area.

10/10

Exceptional

15 Apr 2024

Steven

Great staff, kind and accommodating. Clean and comfortable. Highly recommended.

Leisure Family

8/10

Excellent

31 Mar 2024

Tammy

Appreciated the warm breakfast and ease of loacation

Business

10/10

Exceptional

11 Mar 2024

Larry

Very good for the price. Not as plush as some more expensive locations.

Leisure Family

8/10

Excellent

22 Feb 2024

Andrew

Friendly staff

Business Family

10/10

Exceptional

12 Jan 2024

Joyce

It was in a perfect location for our purposes. It is clean, comfortable, and quiet. It has a nice pool and spa, exercise room, game room, and a very good breakfast. Wonderful!

Leisure Partner

10/10

Exceptional

09 Jan 2024

Bradley

The staff was so friendly. We've stayed here a few times over the past year and all the people have been very nice. We like staying here.

Partner

8/10

Excellent

11 Nov 2023

Suzanne

The rooms could use a little updating. The mattress with too firm.

Self

10/10

Exceptional

02 Nov 2023

Bradley

Had a very good stay. The bathroom door wouldn't stay open without being propped by a wastebasket. And one of the lights over the bed didn't work, even when we replaced the bulb. But those were minor issues. Overall we were very pleased with our stay.

Friends_and_family Family

8/10

Excellent

27 Oct 2023

Christopher

Not so good place to go

There was No wifi in the hotel. The pillows were flat and had trouble sleeping. Breakfast was not so good and had better breakfast at other motels.

Friends_and_family Family

8/10

Excellent

16 Oct 2023

Michele

The property was okay. We were not on site much and it was acceptable room to spend the night. It should be noted that there is not an elevator, but there are rooms on the main floor. So, if you cannot do stairs, you should probably call ahead to be sure to be able to get a main floor room. There is a small pool and game room in the basement.

Leisure Partner

10/10

Exceptional

01 Oct 2023

bryan

Nice place to stay. Good breakfast sandwich.

Leisure Family

10/10

Exceptional

24 Sep 2023

Verified traveler

great place friendly staff clean great choice for breakfast convenient to get to.

Friends_and_family Family

10/10

Exceptional

16 Sep 2023

Edward

very pleasantly surprised.

our experience was excellent. the room was clean and comfortable the staff was friendly and courteous in all cases. Had breakfast on two mornings and it was more than I expected. Excellent selection of items for all appetites. the facility itself could some refreshing, but the staff made up for any possible shortfalls.

Friends_and_family Family

10/10

Exceptional

02 Sep 2023

Tonja

A great stay in Iowa

We had an amazing stay, everything was great

Friends_and_family Family

8/10

Excellent

16 Aug 2023

Judith

Was convenient to our event.

Leisure

10/10

Exceptional

05 Aug 2023

willie

A lot of food options

8/10

Excellent

04 Aug 2023

Duane

We had a very nice stay and the service was top notch.

10/10

Exceptional

03 Aug 2023

Ann

The staff was very friendly

Business Self

10/10

Exceptional

01 Aug 2023

Roxanne

Family weekend

The motel is typical for it's age. Overall it is clean, but the carpets could use a shampoo. The best part for our grandson was game room on the lower level. everything was complete to use everything - ping pong balls, pool balls and sticks, basketballs, etc. Very well organized and in working order.

Friends_and_family Family

6/10

Pleasant

20 Jul 2023

Linda

It was ok we got there after 3pm and our room was not ready. The pillows are pretty small

Partner

10/10

Exceptional

10 Jul 2023

Jessica

Staff where incredible, rooms where clean and comfortable, great breakfast.

Friends_and_family Family

8/10

Excellent

08 Jul 2023

Gary

Convenient to our event. Really nothing to dislike.

10/10

Exceptional

30 Jun 2023

chris

The staff were friendly,courteous, and the rooms were clean.

Business Self

8/10

Excellent

20 Jun 2023

Steve

A light did not work and remote was broke because of corrosion on batteries.

Leisure Self

10/10

Exceptional

19 Jun 2023

Elena

We needed a nice place nearby town for a wedding this past weekend and were so pleasantly surprised to find this hotel last minute! The room was extremely clean, the breakfast was amazing, and it didn't hurt that we had a big TV (with Roku!) to occupy the time. Overall great hotel for the price and area.

Leisure Family

10/10

Exceptional

15 Jun 2023

DONALD

Staff was friendly.

Leisure Family

10/10

Exceptional

04 Jun 2023

Charlene

The door to our room did not close tight when we walked out. Needed updated.

Business Partner

8/10

Excellent

29 May 2023

Verified traveler

Reliable

Stayed here multiple times over the years. Great broasted chicken at the Barrell drive in right next to hotel.

Friends_and_family Family

10/10

Exceptional

27 May 2023

William

the room was very nice and very clean.

Leisure Partner

4/10

Poor

25 May 2023

Karl

Property was fine.

Leisure Friends

10/10

Exceptional

21 May 2023

Peggy

We enjoyed the game room, however some were out of service. The pool was closed so that was disappointing. The outside seating area was a nice touch and the hot breakfast was delicious. The staff was very friendly.

Leisure Family

4/10

Poor

07 May 2023

Stephanie

The person at the front desk was nice. There were lots of dead bugs behind the wooden blinds in the window. The pool wasn’t open because the tech didn’t come but that was the whole reason we chose this hotel. There were hairs in the shower and food in the microwave. Would not choose to stay here again.

Business Family_with_children