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Hotel Los Portales
Chinandega · Nicaragua
Rotonda Los Encuentros 500 Metros NorteView location
9.2/10Excellent239 Reviews
Cleanliness9.4/10 9.4
Service9.2/10 9.2
Comfort9.2/10 9.2
Condition9.4/10 9.4
Neighborhood8.6/10 8.6
Amenities9.4/10 9.4
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel Los Portales
With a stay at Hotel Los Portales in Chinandega, you'll be within a 5-minute drive of Museo Chorotega-Nicarao and Guadalupe Church. This hotel is 1. 2 mi (2 km) from San Antonio Church and 1. 4 mi (2. 3 km) from Santa Ana Parish.
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and wedding services. Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby.
A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite. Satisfy your appetite for lunch or dinner at La Terraza, a restaurant which specializes in French cuisine, or stay in and take advantage of the 24-hour room service.
Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6 AM to 10:00 AM. Make yourself at home in one of the 30 air-conditioned rooms featuring flat-screen televisions.
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Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
With a stay at Hotel Los Portales in Chinandega, you'll be within a 5-minute drive of Museo Chorotega-Nicarao and Iglesia El Calvario. This hotel is 1.3 mi (2.1 km) from San Antonio Church and 1.4 mi (2.2 km) from Mausoleum of Rubén Darío's Mother.
Make yourself at home in one of the 30 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No elevators
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
-
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher and a first aid kit
-
Minimal age
18
-
Optional fees
- Airport shuttle fee: USD 130 per person (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Museo Chorotega-Nicarao
0.9 km / 0.6 mi
Iglesia El Calvario
1.3 km / 0.8 mi
Mausoleum of Rubén Darío's Mother
1.9 km / 1.2 mi
Guadalupe Church
2 km / 1.3 mi
San Antonio Church
2 km / 1.3 mi
Santa Ana Parish
2.1 km / 1.3 mi
Santa Maria Beach
36.4 km / 22.6 mi
Puesta del Sol Marina
39.3 km / 24.4 mi
Marina Puesta del Sol Beach
39.5 km / 24.6 mi
El Calvario Church
41.3 km / 25.6 mi
Iglesia de La Merced
41.4 km / 25.7 mi
Recoleccion Church
41.4 km / 25.7 mi
Los Heroes y Martires Mausoleum
41.7 km / 25.9 mi
La Perla Casino
41.7 km / 25.9 mi
Ruben Dario Park
41.8 km / 26 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 30
- hotel
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Airport Shuttle
- Laundry service
- Hotel safe
- Garden
- Terrace
- Concierge
Show 13 more facilities & services
- Newspapers
- Luggage room
- Clothes dryer
- Grill/BBQ
- Bar
- Restaurant
- Banquet hall
- Meeting room
- Outdoor freshwater pool: 1
- Sun loungers
- Breakfast
- Non-smoking establishment
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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TWIN STANDARDTWIN • STANDARDTWN.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Los Portales
TWIN STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT KING BED TWO BEDROOMSAPARTMENT • KING BED TWO BEDROOMSAPT.B2-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- KING BED TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Los Portales
APARTMENT KING BED TWO BEDROOMS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- KING BED TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: APT.B2-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT QUEEN BED TWO BEDROOMSAPARTMENT • QUEEN BED TWO BEDROOMSAPT.B2-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- QUEEN BED TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Los Portales
APARTMENT QUEEN BED TWO BEDROOMS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- QUEEN BED TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: APT.B2-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT TWO BEDSAPARTMENT • TWO BEDSAPT.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Los Portales
APARTMENT TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: APT.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE KING SIZE BEDSINGLE • KING SIZE BEDSGL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Los Portales
SINGLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SGL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Los Portales
JUNIOR SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE EXECUTIVE KING BEDSUITE • EXECUTIVE KING BEDSUI.EJ-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Los Portales
SUITE EXECUTIVE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.EJ-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel Los Portales
100
reviews shown
Antonio
What a hidden gem. Great location there’s a lot of amenities walking distance.
Maria Felix
The receptionist gave me so much attitude! She judged me without knowing me! Terrible service!
Tony
I did not get breakfast for 15 mins..noe even coffe and i couldn't even use the room coz i came back late from work,basically i only took a shower.
Rolando
People at the Front desk is very nice
José Angel
todo bien
Holder
Excelente atención de su personal.
Liudmila
Clean rooms. The staff it was nice.
Byron
Ijunjk
Guillermo Javier Aguirre
Bonito lugar, limpio y ordenado
Maria
Limpio
Katherina
The best hotel in Chinandega
Mario
Los Portales is
Michelle
Very nice facility. The parking area felt safe. The staff are friendly, courteous and helpful. We would definitely stay here again.
Jenelle
We had a great stay at the hotel, the only problem was that we had an early departure and didn’t get to enjoy the hotel for longer! The hotel, room, pool and breakfast was amazing. The decor was really nice and the staff was helpful and friendly. We would definitely stay again!!
Dianne
We had a lovely stay at this hotel. The hotel was spotless, staff were very friendly and helpful and the room was comfortable. Food in the restaurant was delicious. It’s a very charming hotel, we were impressed!
Irania
We like the place however our bathroom had mold it would be nice if they kept the room cleaner and the pool was not clean while we were there.The food was good and the bed was comfortable.
Lyndsay
Staff
Maria
Excellent customer service
Alma
I’ve stayed at the Portales a few times over the years. The variety and quality of the included breakfast has declined greatly. However, the coffee is still delicious and the staff are friendly and helpful.
Janice
Absolutely loved this hotel. I’m shocked it doesn’t have higher rating. We got the hotel with 2 bedrooms for a great price on Expedia. The staff was very friendly and the rooms were very clean. The only thing that was bothering was the horrible water pressure.
Jennyfer
Habitación limpia, cómoda , merece más que 5 estrellas
Louis
Lorena at the Front Desk when checking was execellent however the waiters at the breafast area were extremely rude. They need to be urgently trained how to serve customers.
Harser Osiris
It's clean, the best Hotel in chinadega.
Verified traveler
5 *****
Muy bonito!
Carlos
Staff on this date were helpful and friendly
Carlos
Rooms where excellent
Patricia
Walking to the airport was excellent
Patricia
Great and hospitably staff, breakfast was excellent.
Julie
Beautiful and clean property! Rooms are spacious and the beds are super comfy. Incredibly well priced, especially with breakfast included. Highly recommend.
Isabel
This is a very nice hotel. The rooms are comfortable, clean& spacious & tidy. I like the courtesy of the staff. They have a nice size pool that you can spend the day swimming if you don’t have plans to go out. Their food service is pretty good too. Great place to stay. :)
VIRGINIA
A great couple’s anniversary celebration
Great atmosphere, cleanliness and superb service stayed three nights and accommodations were above and beyond!
Harold
I had a wonderful experience at Hotel Los Portales, very friendly staff, elegant decor of the rooms and lobby and very secured parking area.
Jarvin
Very clean ,.. friendly staff..! Great location !!
Bayron
Vhfhj
Oscar
I didn't like the main entrance from the street
fernando
Lo
Mejor de lo
Mejor
Mejor de lo
Mejor
Sergio
Very nice and safe place, close to shopping center and bars.
Leonardo
Me encantó… El mejor hotel de chinandegan!!!! Lo único que deberían tener mas ambiente en el restaurante!!
Marcia
We have been here a few times and every time it has been a really good experience. They always provide excellent customer service that’s why we always come back.
MARIO
Very professional
PABLO
Excellent service. Francisco was very attentive to all needs and he deserves a special recognition for his hard work.
Carlos
I realy lije the way of the look of the beautiful hotel. Super clean and very friendly and helpful staff. Best hotel in Chinandega it nay be one of the best in Nicaragua.
BLANDON
Very clean
Mario
Beautiful hotel but they delay your check out until someone goes to the room to check it. It is strange and that is the reasons I might be looking for other options.
Maria Margarita
Great experience, staff and most important part clean
KE
Very good hotel, only no coffee machine in the room
Alexandra
5-Star Review of The Portales Hotel in Chinandega!
I recently had the pleasure of staying at The Portales Hotel in Chinandega, Nicaragua, and I can’t recommend it highly enough! From the moment we arrived, the welcoming atmosphere and outstanding service made us feel like we were part of a family.
The pool is absolutely stunning—clean, beautifully designed, and the perfect temperature! It was a fantastic place to relax during the warm days.
Breakfast was a highlight of each morning. The all-you-can-eat buffet offered a wide variety of delicious options, and I loved that I could order my eggs cooked exactly how I wanted. Breakfast service from 6 to 11 AM made it easy to enjoy a leisurely start to the day.
For lunch and dinner, the culinary offerings were exceptional! I especially recommend trying the salmon with veggies; it was simply phenomenal! Each meal was thoughtfully prepared, and the flavors were incredible.
The rooms are perfect for unwinding after a day of exploration. The air conditioning was a blessing, the WiFi was excellent, and the spacious bathrooms with walk-in showers were such a treat. Our room was consistently cleaned, ensuring a comfortable stay.
What truly stood out, however, was the amazing staff. From Crishian and Francisco at the bar to the lovely concierge team—Heidy, Lorena, Stephanie, and Milagro—their warm smiles and friendly demeanor made every interaction a joy. Jorge was also fantastic.
The pool is absolutely stunning—clean, beautifully designed, and the perfect temperature! It was a fantastic place to relax during the warm days.
Breakfast was a highlight of each morning. The all-you-can-eat buffet offered a wide variety of delicious options, and I loved that I could order my eggs cooked exactly how I wanted. Breakfast service from 6 to 11 AM made it easy to enjoy a leisurely start to the day.
For lunch and dinner, the culinary offerings were exceptional! I especially recommend trying the salmon with veggies; it was simply phenomenal! Each meal was thoughtfully prepared, and the flavors were incredible.
The rooms are perfect for unwinding after a day of exploration. The air conditioning was a blessing, the WiFi was excellent, and the spacious bathrooms with walk-in showers were such a treat. Our room was consistently cleaned, ensuring a comfortable stay.
What truly stood out, however, was the amazing staff. From Crishian and Francisco at the bar to the lovely concierge team—Heidy, Lorena, Stephanie, and Milagro—their warm smiles and friendly demeanor made every interaction a joy. Jorge was also fantastic.
Anibal
Lovely location, great staff And great service
Lovely staff will definitely come back.
Lovely staff will definitely come back.
Mario
Overall this is a nice place to stay when compared to other hotels in Chinadega. They have a very good breakfast, It’s quiet and clean, and staff is friendly. However, the internet signal in my room was very poor and my device disconnected frequently from the wifi. Additionally, the internet speed was slow and did not allow me to download pictures messages. Lastly, it is listed that this hotel has a gym and spa and that is no longer accurate. Expedia and Los portales need to update the gym and spa part. In the gym picture it shows a treadmill which is no longer available. What they do have is Pilates classes that are only available to women (this is what the receptionist told me when I asked about the gym).
Isabel
Lizjorge
Always great accommodation in our room.
The pool is always clean the staff is great. Breakfast is a good selection of food however they can upgrade the special of the day for the guests like wings, chicken bites, the drinks but in general great place to be 😊
The pool is always clean the staff is great. Breakfast is a good selection of food however they can upgrade the special of the day for the guests like wings, chicken bites, the drinks but in general great place to be 😊
Freddy
I really enjoyed my stay at the hotel, the staff was very professional and attentive. I will stay again in the near future.
Elizabeth
Wow! What a treasure! We will definitely stay here again. The staff, the rooms, the beautiful property…all incredible! The hotel breakfast alone was worth coming back for. Our breakfast server was the best we ever had anywhere. Multiple restaurants within a few minutes walking distance. We are at Dragonfly last night and it was wonderful. The pool at Los Portales is lovely as well! Very impressed!
Reyna M.
Very well kept and clean. staff was professional and friendly.
Rosa
La gente muy amable
Rosa
Lo que mejor es la noche con los animadores
Carlos
Very clen and beautiful hotel and super friendly staff olso excellent food and drinks.
Kathy
Me encanto este Hotel La limpiesa, El personal bien Agradable.la comida, las bebidas. Tubimos un Evento familiar y todo supero las espectativas.
Gracias a todo el personal de los portales.
Gracias a todo el personal de los portales.
Verified traveler
Was an overall nice yet affordable hotel. Only negative was that the lighting to the Hotel entrance after a certain time seems to be turn off. I understand off energy consumption but a sensor and of course the lights to the main entrance of the hotel.
sergio
I was force to pay $15.00 for a towel that they say I took, I was never walk through the amount of towels. The place is beautiful. This has happened before to my daughter as well.
Sergio
Excellent service and cleaniness
Isabel
Love it here ☀️
We always have a great time at los portales hotel. The staff is friendly and courteous. We have fun here!! The foods not bad! I love NACATAMALES.
Francisco
Nice place to stay, breakfast is good. Will probably come back.
Maria
Room smell humedity, bathroom fan sounds like it’s gonna brake. Nobogy helped me with my lugagge.
Hector
Clean and well taken care of
SUHAILY
Rooms are nice, bathroom was very clean shower with hot water, bed is comfortable, breakfast was included, staff was very attentive and friendly
Angel
We’ve stayed at this hotel several times, every time we travel to Nicaragua to visit family. Clean hotel, great rooms, delicious food.
My review is just for the front desk lady ( I failed to get her name ) she was working on 11/24/22 3am, I had to check out at this time because I had to be at the airport at 6am. Anyway, as I am walking out I have to turn in the room key because if you don’t they charge you $10. She tells me to wait so she can inspect the room ( this has never happened every time we’ve stayed here) , we wait for her to come back from the room, she comes back like 20 minutes later , and tells me we have to pay $26 because a TOWEL IS A DIRTY!!!!! Not a hole.. not cut, not missing, a towel was dirty… I said excuse me? She said yes , we have to charge you because the towel in the bathroom is dirty with dirt, I had to laugh and asked if the hotel didn’t have a washing machine?
I hope this gets to the manager and owner because charging a guest for a dirty towel is insulting, we will never stay in this hotel again, go next door to the fallarones hotel instead!
My review is just for the front desk lady ( I failed to get her name ) she was working on 11/24/22 3am, I had to check out at this time because I had to be at the airport at 6am. Anyway, as I am walking out I have to turn in the room key because if you don’t they charge you $10. She tells me to wait so she can inspect the room ( this has never happened every time we’ve stayed here) , we wait for her to come back from the room, she comes back like 20 minutes later , and tells me we have to pay $26 because a TOWEL IS A DIRTY!!!!! Not a hole.. not cut, not missing, a towel was dirty… I said excuse me? She said yes , we have to charge you because the towel in the bathroom is dirty with dirt, I had to laugh and asked if the hotel didn’t have a washing machine?
I hope this gets to the manager and owner because charging a guest for a dirty towel is insulting, we will never stay in this hotel again, go next door to the fallarones hotel instead!
Isabel
Anniversary #37
I LOVE ALL ABOUT THIS PLACE. VERY COMFORTING & CLEAN, GREAT BREAKFAST
Leysis Sarabell
Staff very helpful and outstanding care to their guest
Isabel
Tranquility 😉
I needed to rest after a long drive and this was the perfect place to rest. Quiet & peaceful. 😊
Alexandra
A must go!!
Amazing I love their attention I hope to come back soon !!! Wonderful rooms staff and foood !!!
Luis
Excelente!! Excelente comida y servicio!!
JoseMantica
Location, Rooms very clean, staff and hotel personnel very kind.
Verified traveler
Clean, wonderful restaurant staff and great breakfast. Pleasant pool area. Parking.
Verified traveler
Friendliness of the personnel and attention to details
Carol
Need to get better pillows!
Bill
Great stay at Los Portales
Our stay was very enjoyable the staff was very friendly and super prompt I will certainly stay there again next time I'm in the Chinandega area
Verified traveler
Missing mini fridge. Everything else Good. I will be back.
Verified traveler
Excellent service.
Happy with service from all the restaurant boys.
Happy with service from all the restaurant boys.
eduardo
excellent super clean friendly staff nices pool food was delicious
Jason
Beautiful Hotel
The nicest hotel in Chinandega by far. The property was beautiful and immaculate. Staff was very attentive and most key staff spoke English. The only complaint was the pictures I had seen from other guests showed a fitness room. The fitness room has since been turned into a bar. I guess you can pound the beers instead of pounding the weights. The air conditioning was top notch.
Emilio
Nicest hotel in town
Los Portales is still the nicest hotel in Chinandega, with very clean and comfortable rooms, a nice pool and great breakfast included.
However, customer service quality has decreased significantly, and here are two examples:
- Partial room cleaning, e.g. they wouldn't replace the glasses I've been using for 3 days, no new soap was put in, one face towel was not replaced and they tried to charge me for that
- Personel is yelling at each other across the hallways, and now address guests in an impersonal way
However, customer service quality has decreased significantly, and here are two examples:
- Partial room cleaning, e.g. they wouldn't replace the glasses I've been using for 3 days, no new soap was put in, one face towel was not replaced and they tried to charge me for that
- Personel is yelling at each other across the hallways, and now address guests in an impersonal way
MARIA A
Lady's mean whe I do my check out
Andrea
Our family of 5 had a very pleasant stay overall. Property is clean, well decorated and comfortable. Staff is super friendly and ready to please!
Verified traveler
Excellent hotel in Chinadega
Breakfast is excellent. Hotel is very clean. Hotel staff is very friendly
Giddel
Great hotel
Very good hotel. The hotel staff are accommodating and the breakfast is excellent. Hotel is very clean too.
michelle
Clean and friendly
Very clean
Respectfully
Spike English
Food was great
Respectfully
Spike English
Food was great
Rigoberto
My reservation was cancelled before I got there.
My reservation was suddenly cancelled just before I got to the hotel, and instead of trying to solve my problem (little problem they say) they just told me to go look for another hotel where to stay with my family.
Bad, bad experience.
And I still trying to recoup my money back, because the room I never used (due to THEIR inefficient training) was charged up front by Expedia.
Bad, bad experience.
And I still trying to recoup my money back, because the room I never used (due to THEIR inefficient training) was charged up front by Expedia.
Wenxue
Large sitting room.
Very friendly staff.
Jorge
Breakfast could be better
Pleasant nice hotel, super clean rooms, nice staff
Verified traveler
Excellent hotel!!
Awesome hotel! Had a blast while staying at the hotel! Breakfast included and exceptional customer service! I would definately stay here again! By far one of the best hotel in Nicaragua!
Melissa
Great hotel!
The check in was smooth; staff was super nice and friendly. Complimentary authentic Nicaraguan breakfast! It was delicious! Pool area very nice and clean. Room was spacious for my family and I.
manuel prado
Great stay
Gem of a hotel, beautiful layout and rooms and service above reproach
Verified traveler
friendly staff, not enough bed/my group, no elevat
Many Mosquitos ( my son is allergic to mosquitoes bite, it took a while to get an extra bed! But the hotel is quiet and very nice, great breakfast
Amy
Stay was short but sweet
My husband and I stayed for 2 nights here while touring Nicaragua. The hotel was beautiful and clean. Our room was big and comfy also. The pool area was very relaxing and with the hot weather we decided to spend a whole day poolside having beers. The breakfast was very good, especially the natural juices. The neighborhood has a gas station, a movie theater, a sports bar and a supermarket all within a 5 min drive. There is also two restaurants in the same complex as the hotel which was convinient. I will definitely stay here again on my next visit.
hazel
It was very clean and comfortable.
It was very clean and comfortable during my stayed. The hotel staff was very courteous and friendly.
Verified traveler
Very nice hotel close to new shopping plaza
Great hotel. Beautiful room and convenient. Parking available also.
Jeniffer
Very Happy
All the employees are very professional, specially the Bar tender, my favorite place. Yes I'M coming back again.
N
Not quite what you expect!
You want smelly and barely clean rooms: you got it. Pool was dirty during our stay. I don't think is best for families.
Jeff
Hidden gem in Nicaragua
We booked this hotel because it was one of the few areas near Leon that could accommodate 6 people in one room. It was also near the Flor De Cana factory and the volcano we planned on visiting.
The hotel grounds are beautiful and very well kept. When we arrived the parking lot was completely empty and there weren't really any people around. It made me think that this hotel had no other guests. When I checked in, the front desk lady informed me that they didn't have any rooms that could accommodate 6 people and that Expedia was wrong to have it indicated we could fit 6. The hotel showed us the room first. It was a big 2 bedroom suite called Momotombo. It had 1 king bed and 2 double beds. We could easily fit a pull out bed in each bedroom and another in the living room, which is what we told the hotel. We were perfectly happy with this option, but instead the hotel offered us another regular room in addition to the suite, which we were fine with. They didn't charge us for an extra room. I'm not sure why they did this when we were fine with just squeezing into the suite, but we didn't complain.
The overall experience was pleasant. The pool area was nice and clean and the breakfast was good too. The rooms were very comfortable and clean.
The hotel grounds are beautiful and very well kept. When we arrived the parking lot was completely empty and there weren't really any people around. It made me think that this hotel had no other guests. When I checked in, the front desk lady informed me that they didn't have any rooms that could accommodate 6 people and that Expedia was wrong to have it indicated we could fit 6. The hotel showed us the room first. It was a big 2 bedroom suite called Momotombo. It had 1 king bed and 2 double beds. We could easily fit a pull out bed in each bedroom and another in the living room, which is what we told the hotel. We were perfectly happy with this option, but instead the hotel offered us another regular room in addition to the suite, which we were fine with. They didn't charge us for an extra room. I'm not sure why they did this when we were fine with just squeezing into the suite, but we didn't complain.
The overall experience was pleasant. The pool area was nice and clean and the breakfast was good too. The rooms were very comfortable and clean.
CHIAYI
Nice!
Fine hotel for business
Location & surroundings
Hotel Los Portales
Rotonda Los Encuentros 500 Metros Norte, Chinandega, Nicaragua
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Hotel Los Portales
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