Germany
, Neubrandenburg 
Peter
Stunning location - poor service
I had looked forward to my stay at the Seehotel, booked for three nights during a business trip. The lakeside location and sauna/steam room facilities sounded ideal.
However, upon arrival, I found a note in my room informing me there would be no telephones for the week due to system work. This also meant the sauna and steam room were out of service, as alarms wouldn’t be available in emergencies.
There was no internet or Wi-Fi anywhere in the hotel. This was not mentioned in the welcome letter, and when I raised it at reception, the staff shrugged and unhelpfully suggested trying the top floor for a signal. Additionally, mobile reception was poor, and I often had to sit in a dark corridor on the third-floor conference area to connect and work. The staff appeared indifferent to the inconvenience.
When I emailed to raise these issues, I received a handwritten note advising me to speak with reception. However, the house manager was never available when I attempted to follow up.
The hotel itself is in a beautiful location in Rhinesberg, and the breakfast and restaurant staff were wonderful. However, my experience was further soured at checkout when the receptionist insisted I pay, despite having prepaid through Hotels.com. I ended up only paying the city tax, plus €5 per night for parking, which felt unreasonable given the lack of key amenities.
I won’t be returning; prior notice of such disruptions, or a sincere apology, would have gone a long way.
However, upon arrival, I found a note in my room informing me there would be no telephones for the week due to system work. This also meant the sauna and steam room were out of service, as alarms wouldn’t be available in emergencies.
There was no internet or Wi-Fi anywhere in the hotel. This was not mentioned in the welcome letter, and when I raised it at reception, the staff shrugged and unhelpfully suggested trying the top floor for a signal. Additionally, mobile reception was poor, and I often had to sit in a dark corridor on the third-floor conference area to connect and work. The staff appeared indifferent to the inconvenience.
When I emailed to raise these issues, I received a handwritten note advising me to speak with reception. However, the house manager was never available when I attempted to follow up.
The hotel itself is in a beautiful location in Rhinesberg, and the breakfast and restaurant staff were wonderful. However, my experience was further soured at checkout when the receptionist insisted I pay, despite having prepaid through Hotels.com. I ended up only paying the city tax, plus €5 per night for parking, which felt unreasonable given the lack of key amenities.
I won’t be returning; prior notice of such disruptions, or a sincere apology, would have gone a long way.
