Islands Hotel

Philippines , Capiz
ROXAS CITY, Sacred Heart Of Jesus Avenue Pueblo De Panay Lawaa
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15 reviews shown

2/10

Poor

06 Dec 2024

Keith

Do not book with this hotel, as they falsely advertise what amenities they have. We booked a room here based on the fact that they advertised that they have a pool, and that its use is included with our room. However, after we checked in and went to use the pool, they told us that the pool is only for special events and would not let us use it. No where in the advertisement did it say that pool was only for special events. The pool was listed as one of the room amenities. The only reason we booked that particular hotel instead of one that was closer to our destination was because it had a pool. They also advertised that the rooms came with complimentary bottled water, but that wasn't true either. when I brought these issues up to the front desk, they blew me off like they didn't care. Don't ever stay at this hotel!

Leisure Partner

4/10

Poor

01 May 2019

Verified traveler

room was ok. the food is so so. and the cutomer service is weak. i booked a two night stay (guaranteed payment) and when i arrived i got no room fo they gave my room to someone. their reason was i ddnt arrive the day of my reservation. even if i arrive the morning after, they should have not given my room to someone else without contacting me or verifying with me

4/10

Poor

29 Apr 2019

veronica

Won’t be telling our friends about this place

Lots to say here, room 145 had a terrible smell of methane gas from sewer, and switched to room 153 after a whole night of suffering the awe full smell, room 149 had an aunt problem, waterpark had a no ticket no entry policy which I had a problem with as I’m old already but wanted to check the kids in the waterpark but they wanted to charge me which I ended paying with regret

Family

6/10

Pleasant

21 Apr 2019

Lynn

Room is super small. They didnt clean up the room during our stay. Bed moves uncomfortably even when youre sitting only.

Leisure Partner

6/10

Pleasant

25 Dec 2018

Verified traveler

dissappointed,receptionist dont mention earlier that i can check in if i will pay 300 hundred pesos i just heard from the other guest or else i wait untill 2pm my kids are tired already.drop off its not including for their service need to pay per head even the kids i need to pay.the room are dusty exost fan in the toilet is horrible.

Family

8/10

Excellent

12 Nov 2018

Jesse

First time in cool awesome Roxas

It was a pleasant experience, the people are very helpful and we are always greeted with smile. The hotel itself is in good condition, well maintained. Will definitely be back here on our next trip.

Family

2/10

Poor

14 Aug 2018

John

Very unhappy

The water flow was weak no hot water, no fridge, no where to hang clorhes. No table and the bed was like sleeping on concrete.

Family

2/10

Poor

19 Jun 2018

Joe

Hotel room not exactly reflects from website photos (atleast the one assigned to me). Very small room and dumpy. No dressers, tables chairs and bathroom was definitely below standard and not as described from website photos. Room is L-shape and probably measured 16x20 ft. Not enough towels and other bathroom amenities. I asked staff for another room but claimed none is available at the time, so decided to check out (despite the room have been paid off for 3 nights) and transfer out to another more comfortable hotel. Atleast provided bus shuttle when I moved. This customer will not recommend this hotel to others and if you are looking at photos of this hotel and described amenities, believe me, it is not exactly as depicted as advertised. I strongly discourage future customers to opt other hotel from the area (such as Urban Manor which is halfway better than this hotel, or the Veronica hotel that is by far the best hotel I stayed in). I will neve this never, never choose this hotel if ever I find my way back in Roxas City. Thank you for taking my comments constructively.

8/10

Excellent

09 Jun 2018

raymond

Good stay

It was a and comfortable stay, though room size a bit small but the facility seems new. Food at their restauran was great as well as their staff! It’s just a bit odd that you have to pay in order for you to use their pool.

Friends

8/10

Excellent

02 Apr 2018

Jay

Easy check in! Great location near bus terminal!

We arrived late night from the Bus Terminal and just walked.
Great location near Robinsons Mall as well.
Staff was very accommodating.
Food was decent and priced well- very affordable.
We had to get up early for an early flight and they prepared a tricycle for us.
Value for Money!

8/10

Excellent

29 Jan 2018

Ridy

near to department store

we experince very affordable hotel, the staff are good, waiters are very accommodating.
but the laundry is not quite good, you need some improvement.

10/10

Exceptional

05 Dec 2017

Marlowe Eriberto Jr

Great Hotel, Amazing online rate

The location is quiet and comfortable, though far from the nearest tourist destination. The hotel is generally clean, from the exterior to the pool, halls, and rooms. The elevator had a moldy smell though. The restaurant has adequate options for every kind of traveler, but they did have a special pastry that they can boast of as one of a kind and truly theirs. The room rate was much less than what it is actually worth.

8/10

Excellent

03 Dec 2017

richard

book here

Best hotel I've found in the area. Staff is excellent. Food is not bad either. One bedroom suite is well worth the cost. New pool of high quality

Family

6/10

Pleasant

19 May 2018

Ana Lee

Skuffet

Skuffende opphold

8/10

Excellent

15 Oct 2017

Hans

Angenehm und sehr freundlich.

Check in problemlos. Sehr freundliches Personal, das alle Fragen nett beantwortet. Allerdings spreche ich die Landessprache, das erleichtert. Pool klein, aber für einige Runden okay. Komfortabel unser Zimmer. In dieser Stadt werde ich dieses Hotel wohl wieder mal buchen.