Syracuse Inn & Suites

10/10

Exceptional

10 Mar 2026

Cynthia C.

Always clean. Always comfy. Always good value for the price.
Fabulous staff who truly care about their guests.
We will stay again next yime we are in Syracuse.

Family

2/10

Poor

01 Mar 2026

Anissa

They won’t respond to the travel agency on a refund as my train was delayed for a check in.

10/10

Exceptional

27 Feb 2026

Cynthia C.

Always good value for the price. Clean, comfy, great service.

Family

4/10

Poor

14 Feb 2026

Sheri

The hotel itself wasn’t bad and well worth the money except for the fact that when people flush the toilet upstairs I assume it was the toilet approximately 1/2 gallon of water dumpy out of the ceiling right in front of our toilet. You can tell it has been doing it for a long time and they still rent out the room.

4/10

Poor

08 Feb 2026

Rachel

Staff interaction was okay, but not stellar. The hotel common spaces smelled like smoke. In the room itself, the space was worn down with stains on the couch, stains on towels, and unfinished spots on the walls, crack/damage on bathroom door, etc.

Leisure Self

10/10

Exceptional

07 Feb 2026

Cynthia C.

Always a great spot to stay. Really amazing folks! Clean rooms with comfy beds. Always reasonable rates, too.

Leisure Family

10/10

Exceptional

05 Feb 2026

Brian

The staff were very friendly and courteous

Self

10/10

Exceptional

03 Feb 2026

Cynthia C.

Always good value for your money.
Staff is amazing, rooms are clean & comfy, and they work very hard to make your stay pleasant.

Leisure Family

6/10

Pleasant

02 Feb 2026

Scott

The room was clean enough for the discount rate, just don't look for any active services. Plenty of hot water, a working fridge and microwave, but the hair dryer was useless and toilet needs an update. It's fine for a quiet solo night as needed.

Leisure Partner

6/10

Pleasant

01 Feb 2026

Thomas

Bedding was clean, but towels were stained. Front desk guys were friendly, but not often at the front desk. No frills, but a good value.

Leisure Self

8/10

Excellent

28 Jan 2026

Sharon

Service

Business_and_leisure Self

8/10

Excellent

26 Jan 2026

Sharon

Excellent customer Service

Business_and_leisure Self

10/10

Exceptional

25 Jan 2026

Cynthia C.

Always lovely.
Great staff. Clean, comfy rooms.
They will make sure we are not too far from one of the entrances--we are mobility-impaired.
Definitely our fave in Syracuse area!

Leisure Family

10/10

Exceptional

19 Jan 2026

Jaime

The staff was friendly and the room was clean. I was satisfied and I would recommend this hotel to another traveler and I plan on staying there again thank you

Partner

8/10

Excellent

07 Jan 2026

Sharon

Service

Self

8/10

Excellent

07 Jan 2026

Sharon

One dryer not working

Business_and_leisure Self

8/10

Excellent

06 Jan 2026

Sharon

Nice

Business_and_leisure Self

10/10

Exceptional

06 Jan 2026

Cynthia C.

Staff is always amazing. There have been a lot of upgrades done on the property. They try to make sure all your needs are met.

Leisure Family

6/10

Pleasant

03 Jan 2026

Morgan

It was decent for the 6 hours we spent there while passing through, but definitely needs some work. The bathroom door was broken as was the extra lock to the room door. It also had a funky smell.

10/10

Exceptional

01 Jan 2026

Cynthia C.

Staff is always fabulous. Rooms are always comfortable & clean. They do their best to give you specific rooms if requested. We stay there at least once a month, & we will stay again when in the area.

Family

2/10

Poor

31 Dec 2025

Joshua

Worst stay by far

Partner

8/10

Excellent

31 Dec 2025

Sharon

Safe and quiet

Business Self

6/10

Pleasant

27 Dec 2025

Marla

Room was clean bed was comfy towels were old and stained hallways dirty, lots of damage to the building saw a prostitute in the area near the hotel and a lot od undesirable types of people

Leisure Self

2/10

Poor

26 Dec 2025

Sandee

Room was dirty. Staff were disrespectful

Leisure Family

8/10

Excellent

25 Dec 2025

Angel

The desk guy was super sweet , made sure i got what i needed .

Leisure Family

2/10

Poor

21 Dec 2025

David

The room door was off set because the top hinge was so loose making it difficult to close. Also the safty latch used in case someone has a key was broke. The bathroom door must have been kicked in in the past and the door hasp was completely missing and because of the door being busted wouldn't close or even stay closed. The hotel 2nd floor smelled of marijuana all the time. The tv remote only worked sporadicaly since the batteries inside are so corroded there wasnt even silver showing for a good connection. There was someone with a dog near our room barking at all hours of the night sometimes. The room where you would sit for coffe and donuts in the morning was filled with Air Conditioners making the entry area smell. I was bit by some kind of bugs at night leaving me with bumps and itching. I'm assuming bed bugs but I didn't see what they were. I've been in alot of hotels and I must say this is in my top 5 worst I've been too.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Anthony

I think it was great, for the money. $50+ a night, I've stayed in some crazy places for much more. Baragin hotel.

Leisure Self

10/10

Exceptional

15 Dec 2025

Cynthia C.

Clean & comfy rooms, lots of hot water, and the staff is amazing. They do their best to honor requests for roon placement due to mobile impairments. We will stay again in the future.

Leisure

8/10

Excellent

14 Dec 2025

Antoinette

Staff was nice. It was clean. Would stay there again. Great price.

Business_and_leisure Partner

10/10

Exceptional

13 Dec 2025

Cynthia C.

Nice folks. Clean rooms. Good value. We always stay there if we are in Syracuse.

Leisure Family

4/10

Poor

11 Dec 2025

ADAM

Room amenties

8/10

Excellent

10 Dec 2025

PAUL

Everything was fine

Business

8/10

Excellent

09 Dec 2025

Alicia

Yes

2/10

Poor

05 Dec 2025

Jovan

Smell like smoking

2/10

Poor

04 Dec 2025

Agar

Stay away from this place. I checked in to three different rooms because the first bathroom was leaking, there was water all over the floor when I entered, the floor was dirty, the pillows had dirt and stain on them. The second bathroom was so dirty with urine stains on the toilet seat, when I asked the front desk employee to get someone to clean it, he told me to clean it myself. Third room was also dirty, furnitures and the walls are so old and everything is falling apart and smells so bad. Staffs were so rude. The pictures of the rooms that are posted on the website are misleading, they don’t look like that in real life.
I checked in at midnight and checked out in the morning. The worst hotel ever.

Family

10/10

Exceptional

04 Dec 2025

Taylor

This place was great for the price

Business Self

10/10

Exceptional

03 Dec 2025

Brett

This is a low grills property with a fantastic staff, spotless rooms and comfy beds. Could not ask for anything more. So glad I chose this property in my travels!

Self

8/10

Excellent

01 Dec 2025

Charles

Staff Friendly and helpful.My three day stay can’t complain.Theres some renovation going on but besides that it was good.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Shirley

Very peaceful ☺️

Leisure Pet

10/10

Exceptional

29 Nov 2025

Cynthia C.

Clean & comfy rooms, no smell of pot smoke in the hallways, nice folks. Will stay again.

Leisure Family

6/10

Pleasant

27 Nov 2025

Jason

Water was hot, heat worked, bed was pretty good. Room was pretty rough otherwise.

Self

10/10

Exceptional

22 Nov 2025

Christopher

The hotel was very nice, clean and i enjoyed my stay

Leisure

10/10

Exceptional

18 Nov 2025

Cynthia C.

Always a great choice in Syracuse.

Leisure Family

10/10

Exceptional

18 Nov 2025

Cynthia C.

Always a great choice.
Staff is AMAZING.
Rooms are nice & comfy.
Lots of hot water.
And they are very helpful with making sure the room meets our accessibility needs.
Will ALWAYS stay here if in Syracuse.

Leisure Family

4/10

Poor

17 Nov 2025

Carl

I stayed at the Syracuse Inn 2+ yrs ago, when they first took over the Super 8 & doing a lot of construction. I thought it was in good shape for doing all of the work, but I had a cockroach in my room & I was a little upset. So, I've stayed in Syracuse a dozen times in the last 2 years, each time passing on staying at the Syracuse Inn. This time, I said its been 2 yrs & I only needed one quick night, so I booked the Syr. Inn. I was there 45 mins when a small cockroach came out from under the desk. I was upset - could not believe it, and then I killed the bug. Middle of the night, I got up to use the bathroom and another cockroach was near the desk. It quickly went under & I couldn't believe it. Also, the bathroom had a huge puddle in the middle of the floor from a ceiling leak and the shower floor was pretty gross. Towels ALL had some sort of stain on them too.

Business

6/10

Pleasant

14 Nov 2025

Megan

Faucet was constantly running, renovations were very obviously partially done

Leisure Partner

2/10

Poor

13 Nov 2025

Jennifer

The listing was posted with deceptive info. The hotel is under renovation but the rooms look nothing like the pictures. Poor quality...

2/10

Poor

08 Nov 2025

Jaquitta

This hotel not only couldnt find my hotel reservations that I pre paid but I had to book another hotel in the middle of the night and didnt even offer us another room and we are from outta town not only did I not get my money back but what if thats all I had I coulda been homeless for the weekend in the cold with my husband but I dont play that 0 stars

2/10

Poor

04 Nov 2025

Brandon Thomas

The place was extremely run down. Almost walked out but it was late at night when I checked in. Holes in bed sheets, cracks in the walls and ceiling, hole in the door, tub was dirty, appliances looked beat up. Wouldn't recommend staying here.

Business Self

2/10

Poor

31 Oct 2025

Paul

Roaches in bathroom

10/10

Exceptional

30 Oct 2025

Cynthia C.

They are very helpful & work hard to make your stay pleasant. We are mobility-impaired & they try to give us a room close to tbe entrance & on the ground floor. We hsve a favorite room, & they try to make sure we get that one whenever possible

Leisure Family

10/10

Exceptional

28 Oct 2025

Cynthia C.

Staff here is always so helpful. Rooms are clean. Lots of hot water. They will do their best to make sure we get a room that suits our needs (mobility-impaired guests). We will stay again while in the area.

Leisure Family

6/10

Pleasant

26 Oct 2025

Patrick

Rough shape. But all i needed was a bed and a shower.

8/10

Excellent

22 Oct 2025

Gilbert

Great service customer service

Self

2/10

Poor

22 Oct 2025

Bob

The room smelled like marijuana. There were bugs on the ceiling, there were no towels, and there were stains on the pillow cases. I also found old food caked on the desk that had not been cleaned in a while. Do not recommend at all.

Self

10/10

Exceptional

18 Oct 2025

CE

Everything good

Friends_and_family Friends

10/10

Exceptional

16 Oct 2025

Costa

Done

4/10

Poor

13 Oct 2025

Virginia

The room was okay. My towel had something stuck to it that would not come off. My tub looked like it needed to be cleaned so i had to lay an extra towel on the floor to shower comfortably. There was a drinks vending machine but it only had one flavor of soda in it so no water which for me is VERY essential. And the hotel attendant tried to tell me he didnt see my reservation at first until i stood firm and showed him my reservation email. There was also something on my pillow so I had to cover it with a piece of my clothing before putting my face on it

Business

8/10

Excellent

12 Oct 2025

Jonah

If you need a place to stop for the night this is fine. Definitely needs some updating and tlc but for the price it’s good for a night

Leisure Self

8/10

Excellent

11 Oct 2025

Fernando

No

Leisure Partner

8/10

Excellent

03 Oct 2025

Gilbert

Great service great times clean environment

Friends_and_family Friends

6/10

Pleasant

30 Sep 2025

Kurt

Under construction, dirty hallways , broken toilet handle, old sheets

Leisure Self

2/10

Poor

30 Sep 2025

Lidia

This hotel was unsafe, and the conditions were absolutely terrible. Windows were broken doors wouldn’t even close. The bathroom was absolutely disgusting. Bedsheets weren’t even changed and the smell of the rooms were absolutely horrid. We felt like we were in a horror movie we end up turning the keys the next day not even saying the next day. This motel was labeled as newly renovated, but it was just a Band-Aid slapped on top of wreckage. Beware do not book this place.

Family

6/10

Pleasant

28 Sep 2025

Kimberly

I stayed here because I didn't book early enough (only 1.5 mos out) for SU family weekend.

Positives: The family running this place is extremely nice and provided great, prompt customer service. There were many nice people and families staying here. It's clear they are currently renovating the property. There are many other hotels in the area full of families, so the area feels safe.

Downsides: the current decor is subpar; my shower screeched when in use; you could push the door open an inch without the use of the key (alarming!); and there are very few amenities: no fitness center, water or coffee in lobby, no safe, tissues, glasses, ice buckets or coffee makers in room, etc.

This got the job done but it was definitely not fancy.

Leisure Family

2/10

Poor

28 Sep 2025

Rebecca

The entire location was dirty, stained and had awful odors. I left before even laying down on the bed.

Leisure Family

2/10

Poor

28 Sep 2025

Brittany

Room was not very clean smelled musty and gross. We requested pillows and got none. Shower was dirty.

Leisure Family

10/10

Exceptional

19 Sep 2025

Je-Uei

I think overall it was a pleasant experience; maybe it's because I was there at a suitable time to visit. I only want to complain that no one is at the front counter, and you have to ring the bell to get help.

Leisure Family

2/10

Poor

14 Sep 2025

Jason

The place was disgusting. I was there an hour before grabbing my things and running. While eating my dinner I turned my back for a couple.

Business

10/10

Exceptional

10 Sep 2025

Wendoly

Awesome staff

2/10

Poor

07 Sep 2025

Branden

Did not give my money back when I was told I couldn’t stay there for no reason

4/10

Poor

07 Sep 2025

Karl

Disappointing

Made a last minute decision to stay at this location. Pictures looked great. But inside was a whole different story. They said they were undergoing renovations so I gave them the benefit of the doubt. Bathroom had no toilet paper and one towel. The standup shower had a cracked and peeling floor. And ilwhen you stepped by the drain it kind of dipped down. The WiFi was horrible. Couldn’t connect at all. There were two pillows as flat as a sheet of paper. No blanket or comforter on bed. Just a fleece throw. And the sheets were ripped in the corners. And the door to the room was slanted and had to use a kick or Mr rear end to push it closed. Overall very disappointing and only stayed because of limited options

Friends_and_family Friends

2/10

Poor

05 Sep 2025

Bakary

Bathroom

6/10

Pleasant

29 Aug 2025

Emma

free parking is a plus; a laundry room with working machines is a blessing; staff was cordial; hallway carpet needs removal

Leisure Self

8/10

Excellent

29 Aug 2025

Catlin

it was alot better than i thought after reading 2 star and only paying $60

loved the king bed. very quiet too.

Leisure Self

6/10

Pleasant

28 Aug 2025

Ray

The interior is being updated but there were multiple issues in my room and throughout the property. There's missing door trim at bathroom door. Peeling paint or wallpaper in the bathroom. The door at the rear entrance is in need of lubrication. There's multiple holes in the walls where shelves or other things were and have fallen out. Poor lighting at rear parking lot. The coat rack on the wall is falling out. The only positive was that the bed was comfortable and interior was quiet.

Leisure Self

10/10

Exceptional

26 Aug 2025

Cherryl

Quiet and clean

Leisure Partner

2/10

Poor

26 Aug 2025

Justin

Beware

Upon checking into our room, there were bugs crawling on the wall. There appeared to be people living full-time at the establishment.

Throughout the evening, there were three different attempts of people trying to access our room.

Overall, I would not recommend staying here

Friends_and_family Family

2/10

Poor

24 Aug 2025

Barbara

Our room was dirty. Burn holes from cigarettes or Marijuana on the bedspreads. There was long hair all over the bathroom floor. The bathroom door didn't want to shut and the door itself was disgustingly filthy.. The room wasn't vacuumed. The hallway reecked of marijuana. We couldn't wait to leave that place. Will be calling their headquarters. Big sign out front said remodeled!!

4/10

Poor

24 Aug 2025

Angela

Terrible Hotel

Bathroom door was broken would not close , found two roaches in bathroom . Place is in very poor condition. Our bathroom floor felt like it was water damage, felt unsafe people hanging out in hallways . And by back doors. Trash cans outside were overflowing for two days . I will not stay here again.

Partner

6/10

Pleasant

24 Aug 2025

Christina

Convenience was great. Staff not visible. Noisy area. Young p3ople gathered in parking lot.

Leisure Partner

2/10

Poor

23 Aug 2025

Justin

Definitely not worth the price. Just a place to sleep for one night..
1. Rooms were not cleaned properly
2. Dated furniture and bathroom
3 stained rugs
4 linens were quite stained and old.pillow cases were actually yellow.
5 All the hallways stunk like weed.

10/10

Exceptional

20 Aug 2025

Dean

It's not the Ritz Carlton and you shouldn't expect that. It's a safe location in the midst of a renovation. Close to major highways. Comfortable bed. TV got channels. The door locked. No frills. No fuzz. Quiet, and a great place to stop and rest.

Leisure Partner

2/10

Poor

19 Aug 2025

Brent

Cockroaches.

Leisure Family

10/10

Exceptional

17 Aug 2025

Rachel

Staff was veryfriendly

Leisure Partner

10/10

Exceptional

12 Aug 2025

Cynthia C.

The folks are always nice & helpful. The rooms are always clean & comfortable. The appliances always work. Lots of hot water. I tell friends about this place--it is a bargain!

Leisure Family

2/10

Poor

08 Aug 2025

Beena

The rooms aren’t cleaned properly.

10/10

Exceptional

03 Aug 2025

Julie

A sweet hideaway without meaning to be one! It is in a very peaceful setting, tucked away from the urban noise of busy living. Management and housekeeping are super friendly, very hospitable, and readily available, but without initiating any disruption of privacy and/or anonymity- making it a great spot for a respite from the hustling amidst the city streets, yet you won’t feel far at all from any downtown events, venues or sightseeing that might beckon you. There is laundry on site, great WiFi, a fridge and microwave in very clean rooms, and a nice little sanctuary-like seating area out back. Again, where I come from, prices like this get you rooms where showers call for footwear, and it’s best to BYOB (bring your own bedding).Clearly I can’t say enough, because the truth is, my stay involved a period of healing and much needed rest. It was an act of a good God that of the many various rooms and rentals surrounding, this place, I ended up in a personal haven that was was just right, without ever breaking the bank. Could it use improvements? Sure, but so could the Hilton so none worth mentioning! I definitely recommend it for the inexpensive cost and for leaving with a grateful heart! Godspeed!

Leisure Self

4/10

Poor

29 Jul 2025

PAUL

x

2/10

Poor

28 Jul 2025

Verified traveler

No working AC. Someone tried to enter my room @1am

Pros: The rooms are painted and have newer blankets. I didn’t see any bugs. The front desk attendants were always nice.

Cons: The outdoors property is NOT maintained and looked abandoned. There was trash everywhere. One window along the driveway was broken and had a bag taped to it. Im my first room the ac never got even remotely cool after a few hours so I requested a different room which was easily granted. Only the AC was bad in this room too! It was cooler OUTSIDE than it got in either room! The mattresses in both rooms were super saggy. The floor had not been mopped since the last person stayed here since there were what I hoped was red fruit punch stains on the floor. The. Bathroom vent fan had a bad bearing and rattled/squeaked very loudly. The doors did not shut well behind you - they had to be forced shut but both rooms had working safety latches which was good since at 1am the second night someone tried to enter my room but was stopped thanks to the latch. A few minutes later the front desk rang the room phone to find out whom was in there since they never recorded changing my room.

I stayed for two of the three nights I booked then went somewhere else. It was clean but not comfortable at all. I worried about my truck getting broken into and the final straw was the mistakenly giving a key to my room to another customer in the middle of the night.

Business

8/10

Excellent

27 Jul 2025

norberto

Not bad for the price … stayed for an early flight and the room served its purpose

Leisure Partner

8/10

Excellent

23 Jul 2025

Kristin

Bed was comfortable but room was sparse and has a lot of drywall dust. If you're just looking someplace to lay your head for a few hours, it's serviceable.

Leisure Partner

4/10

Poor

22 Jul 2025

Alexander

Cockroaches in the room. Housekeeping didn't clean the room after the first night. Only provided 1 towel per person, had to ask the staff for clean towels the next day since they didn't clean the room and provide new ones.

Leisure Friends

2/10

Poor

21 Jul 2025

Edward

Dirty, A/C didn't work, tv - most channels not working, no plug for the sink , towel rack loose on the wall, trash all over the ground outdoors, no one tending the front desk, probably the worst place I've ever stayed at.

10/10

Exceptional

21 Jul 2025

David

Beautiful and great location

Friends_and_family Family

6/10

Pleasant

21 Jul 2025

Verified traveler

Ok stay for price but could be better

Need to clean rooms a little better. Exterior area has trash everywhere with garbage cans overflowing.
Many broken or damaged things in the room.

Self

6/10

Pleasant

19 Jul 2025

Rocco

Says its remodeling. Bit all there is baseboards removed. Filthy carpets. Overflowing garages. Exposed wiring in room from missing smoke detectors.

Leisure Self

6/10

Pleasant

18 Jul 2025

MarTesscia

Clean a/c wasnt strong for the heat but still ok

2/10

Poor

10 Jul 2025

Mamy Francine

Did stay for 10 min, awful hotel

Leisure Family

2/10

Poor

01 Jul 2025

Nadir

Bad smell everywhere

Leisure Family

6/10

Pleasant

27 Jun 2025

Brian

Needs to be renovated

Friends_and_family Friends

Syracuse Inn & Suites

Syracuse Inn & Suites

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